Frank and Son Frank and Son s a small family run business. Specialist in PLUMBING HEATING, ELECTRICAL, Tiling and other Building works. We intend to be very competitive in our local community as well as around Greater London. We guarantee to beat your quote. Our employees are fully competent with over a decade of experience. We work in an extremely clean and tidy manner, and cause the minimum amount of fuss to our clients. We pay particular attention to the fine details of our clients requests, resulting in quality and well priced work and very satisfied customers. About This Report Frank and Son are members of the consumer information service Checkatrade. Checkatrade provide a free, independent service to consumers. We supply you with up-to-date information on trades and service providers, helping you to make informed decisions on whom you employ. To join, our members are vetted then continuously monitored by feedback from their customers, which we make public. They agree to work to the high Checkatrade standard. We enable our members to print this Report directly from our web site to show you their credentials and customer feedback. They cannot change or select the vetting details or feedback this comes unbiased from our database (print quality may vary). Useful Contact Information Name Mr Joe Boci Address Catford, London, SE6 2TQ Telephone Mobile 07775 022227 Email frankandsonltd@gmail.com Web www.frankandson.co.uk This Report shows the 25 most recent feedback submissions for this member. Their entire feedback history can be read freely at www.checkatrade.com/frankandson If you have any further questions about this Report or member please call us on 0800 028 2294. Your Feedback Counts To date we have received 2,004,208 feedback submissions from consumers like you. If you decide to employ this member, please add your comments online at www.checkatrade.com/frankandson for the benefit of others. Alternatively, ask them for a customer feedback card and post it back to us free of charge. Page 1 of 8
Feedback Summary What do these Scores Mean? The chart (left) shows this tradesperson s average score out of 10 in four key areas. The numbers are the average of all real customer scores given to this Checkatrade member with nothing left out. Overall Rating Positive Feedback Last 6 Months 9.8 99% 9.9 More about the Trader Profile Membership Number: 278601 Member Since: 27 September 2013 Total Feedback: 105 ü Recommended ü Vetted ü Monitored The overall rating is the average of all of these scores added together. The positive feedback rating shows the percentage of past customers who would recommend them. Specific customer scores are printed from page 4 of this Report onwards. Vetting Interviewed: On 17 September 2013 Limited Company: No VAT Registered: No Public Liability Insurance: Current - verified 25 September 2015 Insured by: NIG Coverage Amount: 2.000.000 Accreditations: City and Guilds, Gas Safe Register, NICEIC - Part-P Domestic Installer Page 2 of 8
References Received as part of the vetting process upon application for Checkatrade membership. Plumbing Really impressed and efficient. Always on time and reliable. Customer in London, 30 September 2013 Plumbing Prompt, on time, friendly and courteous. Customer in London, 2 October 2013 Electrical Efficient, reliable, trustworthy and friendly. Customer in London, 2 October 2013 Plumbing Very reliable, trustworthy and together they all work in perfect harmony Customer in Twickenham, 2 October 2013 Pluming/Electrical Very happy as they left the job very tidy and attended to any other queries. Trader in London, 3 October 2013 The Checkatrade Standard Our trades and services pledge to you, their customers, to: Be honest. Inform you of any call-out fees before attending the work. Be realistic regarding start dates and how long work will take. Return promptly all phone messages that you leave. Keep all appointments booked and be on time. If unable to make original time or date, they will call you to let you know and reschedule where necessary. Let you know immediately if they are unable to carry out estimated work, referring you back to Checkatrade for assistance in finding another tradesperson. Be courteous and respectful to you, your property and your belongings. Keep you notified of all aspects of the work being undertaken. Advise you before commencing any works that generate further costs due to variation from the original contract. Create an additional contract for any variations to the original contract agreement, signed by both parties (you and the tradesperson). Never demand that payments must be cash. Never be threatening, or verbally or physically abusive. Deal with any complaints promptly and professionally. Page 3 of 8
Customer Feedback The 25 most recent feedback submissions from the public for Frank and Son. Their entire feedback history can be read freely at www.checkatrade.com/frankandson. Overall Workmanship Courtesy Timekeeping Tidiness Pressure system. Great service and reliability, on time and efficient. Customer in London, 8 October 2015 Fitting outside wall light Great job at short notice, will hire again. Customer in London, 25 September 2015 Service and check of boiler, fitted new bath tap. 10 9 10 10 9.8 Friendly and efficient with work. Reliable and fair cost for work completed. Customer in London, 23 September 2015 Test and inspection. No comments given. Customer in London, 21 September 2015 Replacement socket. Efficient, prompt, very polite. Really happy with work. Will call him again. Customer in Bromley, 16 September 2015 Replacing kitchen tap. Very good, knowledgeable and patient, service efficient. Page 4 of 8
Customer in London, 12 September 2015 Replaced a fatty plug in the kitchen. Found the service to be fast and efficient. Customer in London, 9 September 2015 Replacement of consumer unit. RCD's and RCBO,s Efficient, informative and very tidy. Will be using again Customer in London, 4 September 2015 Oven fitting, extractor fan and new light fitting Really helpful and responsive, polite and tidy, lots of good advice and very flexible. Customer in London, 3 September 2015 Disconnect kitchen and lights fittings. 9 10 10 9 9.5 Excellent work, arrived on time completed as we wanted, very polite and kept us informed. Customer in London, 3 September 2015 Pendant lights fitted. Very good standard of work, punctual and tidy. I would definitely recommend. Customer in London, 19 August 2015 Fitted a new oven and fixed some dodgy wiring that we found a long the way! 10 9 10 10 9.8 Frank was really excellent. He works quickly but was extremely careful. All the connections were checked and tested. He takes pride in his work. Very tidy and very fair. He only charged a minimal amount extra for quite a tricky job fixing some dodgy wiring which we only discovered when we took out the oven. Customer in London, 7 August 2015 Filter installed on gas boiler. Page 5 of 8
I had only asked Joe to install a filter on our boiler but he also bled all our radiators and cleared out a build up of dirt inside them, so that they work much more efficiently, going above and beyond my original request. Customer in London, 27 July 2015 Replace faulty toilet cistern parts. Joe arrived early, was very polite and completed the job quickly. Very satisfied with the work. Will definitely use again. Customer in Bromley, 14 July 2015 Fit radiators and sink. Fitted new radiators, sink and fixed toilet. No issues. Stuck to price, cleaned up and stuck to time keeping. All you want and need. Very happy. Customer in Beckenham, 3 July 2015 Replace ball valve in cold water tank. Excellent prompt service. Customer in Beckenham, 9 June 2015 Repair boiler breakdown. Arrived early and finished quickly, solved boiler problem. Customer in London, 8 May 2015 Leaking toilet. Swift arrival, a day ahead of schedule and explanation of work undertaken was straight forward. Customer in London, 24 April 2015 10 10 10 10 Gas safety certificate, install towel rail and others! Found Joe when we had just bought our first house and wanted to get a gas safety certificate as well as fix the boiler which had just stopped working! He arrived promptly and worked efficiently and gave good advice on other things to be done. Have used him since on other jobs to install new plumbing for the washing 7 10 9 9 8.8 Page 6 of 8
machine and dishwasher and to install a new towel rail. Trustworthy and reliable, I keep his number handy! Customer in Bromley, 18 April 2015 Replace electric shower. Delighted with the standard of the work. The workman was extremely polite, top class job. Customer in Bromley, 20 March 2015 Some plumbing and tiling There were a few snags but these were satisfactorily resolved. Customer in London, 18 March 2015 8 10 10 8 9 New shower block pip Very good on time and clean and tide also the work he did was very good. Customer in London, 9 March 2015 Gas safety certification and boiler service. Would not hesitate to use or recommend this company in the future. Could not have given a better service. Customer in Bromley, 5 March 2015 Boiler service. Great job by Joe, and will definitely use again. Thank you! Customer in London, 23 February 2015 Radiator valve replacement and fixed. Swift appointment, good price, friendly service. Customer in London, 17 February 2015 10 9 10 10 9.8 Date joined Checkatrade 27 September 2013 Total amount of customer feedback 105 Date of last feedback 12 October 2015 Page 7 of 8
Number in the last 6 months 19 feedback averaging 9.9 Average Score 9.8 Customer Checklist ü ü ü ü Read through this Report carefully Call our Consumer Hotline on 0800 028 2294 or visit our web site at www.checkatrade.com if you want to confirm that the information in this Report is genuine. If you employ them, ask them for a feedback card that you can post back to us free of charge or please add your feedback for this member online at www.checkatrade.com/frankandson. Next time you need some work doing, go straight to our web site www.checkatrade.com to find thousands of reputable tradespersons. Page 8 of 8