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Table of contents Front LEDs... 2 Rear Ports... 3 BASIC INSTALLATION... 4 Connecting Your Router... 5 Network Configuration... 6 Gateway Configuration... 11 Accessing your gateway... 11 Displaying the activated services... 12 Configuring your broadband Internet access... 12 Configuring your local network... 14 Securing your Internet access... 14 Authorizing programs to access the Internet... 15 Configuring the NAT... 15 Setting up Dynamic DNS... 16 Defining a DMZ... 17 Activating UPnP... 18 Configuring Telephony features... 18 Configuring your wireless network... 20 Saving and restoring settings... 21 Home Network Configuration... 23 Displaying the devices connected to your gateway... 23 Sharing your printer... 23 Sharing your home center... 26 Management... 29 Diagnosing the DSL line status... 29 Restarting your gateway... 29 Restoring the factory settings... 30 Updating your gateway... 30 Changing the Username and Password... 31 Box Diagnostics... 32 NAT Status... 33 Logread... 33 Troubleshooting... 34 Problems with the router... 34 Problems with WAN interface... 34 Problem with LAN interface... 34 Contact Telkom Support... 35 Contact Modem Support... 35 1 P a g e
FRONT LEDS LED COLOUR DESCRIPTION POWER OFF Power Off (Power supply not plugged or I/0 switch off on the rear panel) AMBER Firmware update is on-going. RED CPE boot failure. Failure due to internal sequence or state that will prevent the device from connecting to the access network or passing customer data. GREEN The device is powered on (power supplied and I/0 switched on the rear panel). ETHERNET OFF No Ethernet device connected on the LAN. SOLID GREEN One Ethernet device connected and no traffic is passing through the CPE. FLASHING GREEN One Ethernet device connected and traffic is passing through the CPE (either direction). WIRELESS OFF Wi-Fi is disabled. (Option unchecked in the UI). GREEN Wi-Fi is enabled (Option checked in the UI) which is the default behaviour. A wireless device can be connected. WPS OFF WPS is disabled. (Option is unchecked in the UI). SOLID GREEN WPS is enabled (option is checked in the UI) which is the default behaviour. FLASHING GREEN WPS button is pushed on. Pairing process is on-going for 120 seconds. A wireless device can be paired. After 120s the WPS Led becomes solid green. PHONE 1 OFF No VoIP account set up. or Registration to the softswitch failed. SOLID GREEN The VoIP account number one is set up and registered to the softswitch. FLASHING GREEN Phone call is on-going. PHONE 2 OFF No VoIP account set up. or Registration to the softswitch failed. SOLID GREEN The VoIP account number two is set up and registered to the softswitch. FLASHING GREEN Phone call is on-going. 3G OFF No 3G USB key plugged in the CPE. SOLID GREEN A 3G USB key is plugged in and detected by the CPE. The CPE has a 3G WAN IP address. BROADBAND OFF Broadband interface powered off, no signal detected. SOLID GREEN Broadband physical connection is established (e.g. DSL sync). FLASHING GREEN Signal detected, in process of synchronizing. INTERNET OFF Broadband physical interface connection not present. RED Device attempted to become IP connected and failed (DHCP, PPPoE, PPPoA, etc.). SOLID GREEN The CPE has a WAN IP address and there is no activity on the WAN. FLASHING GREEN The CPE has a WAIN IP address and there is activity on the WAN. 2 P a g e
REAR PORTS DSL USB Item LAN 1X 4X (RJ-45 connector) WAN FXS 1 & 2 Reset Power Power Button Meaning Connect this port to the DSL/telephone network with the RJ-11 cable (telephone) provided. Connect a 3G USB modem or Mass Storage device Connect a UTP Ethernet cable (Cat-5 or Cat-5e) to one of the LAN ports when connecting to a PC or an office/home network of 100Mbps or 1Gbps Connect an Ethernet Modem via RJ-45 Cable Connect this port to an analogue phone set with RJ-11 cable. After the device is powered on, press it to reset the device or restore to factory default settings. 1-3 seconds: reset the device 10 seconds: restore to factory default settings (this is useful when you have forgotten the router s administrative password). Connect the Power Adapter to this port Press to Turn the power ON/OFF 3 P a g e
BASIC INSTALLATION The router can be configured through your web browser. A web browser is included as a standard application in the following operating systems: Linux, Mac OS, Windows 98/NT/2000/XP/Me/Vista/7, etc. The product provides an easy and user-friendly interface for configuration. Please check your PC network components. The TCP/IP protocol stack and Ethernet network adapter must be installed. If not, please refer to your Windows-related or other operating system manuals. There are various ways to connect the router, either through an external repeater/hub or connect directly to your PC. However, make sure that your PC has an Ethernet interface properly installed prior to connecting the router. You must configure your PC to obtain an IP address through a DHCP server or a fixed IP address that must be in the same subnet as the router. The default IP address of the router is 10.0.0.2 and the subnet mask is 255.255.255.0 (i.e. any attached PC must be in the same subnet, and have an IP address in the range of 10.0.0.100 to 10.0.0199). The best and easiest way is to configure the PC to get an IP address automatically from the router using DHCP. If you encounter any problems accessing the router web interface it is advisable to uninstall your firewall program on your PC, as these tend to cause problems accessing the IP address of the router. Users should make their own decisions on what is best to protect their network. Please follow the following steps to configure your network environment. Any TCP/IP capable workstation can be used to communicate with or through this router. To configure other types of workstations, please consult your manufacturer documentation. 4 P a g e
Connecting Your Router 1. Connect the power adapter as illustrated below and power on the device, make sure that the Power LED is lit steadily. 2. Connect your network or computer to the router using the LAN (Local Area Network) cable. 3. Connect the DSL/telephone (DSL) cable to the router s DSL port as illustrated below 4. Connect an RJ11 cable to VoIP port when connecting to an analogue phone set. Refer to figure below. 5 P a g e
Network Configuration Configuring PC in Windows Vista/ 7 1. Go to Start. Click on Network. 2. Then click on Network and Sharing Center at the top bar. 3. When the Network and Sharing Center Window pops up, select and click on Manage Network connections on the left window column. 4. Select the Local Area Connection, and right click the icon to select Properties. 5. Select Internet Protocol Version 4 (TCP/IP) then Click Next. 6. In the TCP/IPv4 properties window, select the Obtain an IP address automatically and Obtain DNS Server address automatically radio buttons. Then click OK to exit the setting. 7. Click OK again in the Local Area Connection Properties window to apply the new configuration. 6 P a g e
Configuring PC in Windows XP 1. Go to Start / Control Panel (in Classic View). In the Control Panel, double-click Network Connections. 2. Double-click Local Area Connection. 3. In the LAN Area Connection Status window, click Properties. 4. Select Internet Protocol (TCP/IP) and click Properties. 5. Select the Obtain an IP address automatically and Obtain DNS server address automatically radio buttons. 6. Click OK to finish the configuration. 7 P a g e
Configuring PC in Windows 2000 1. Go to Start / Settings / Control Panel. In the Control Panel, double-click Network and Dial-up Connections. 2. Double-click Local Area Connection ( LAN ) 3. In the Local Area Connection status window, click Properties. 4. Select Internet Protocol (TCP/IP) and click Properties. 5. Select the Obtain an IP address automatically and Obtain DNS server address automatically radio buttons. 6. Click OK to finish the configuration.. 8 P a g e
Configuring PC in Windows 95/98/Me 1. Go to Start / Settings / Control Panel. In the Control Panel, double-click Network and choose the Configuration tab. 2. Select TCP / IP -> NE2000 Compatible, or the name of any Network Interface Card (NIC) in your PC. 3. Select the IP Address tab. In this page, click the Obtain an IP address automatically radio button. 4. Then select the DNS Configuration tab. 5. Select the Disable DNS radio button and click OK to finish the configuration. 9 P a g e
Configuring PC in Windows NT4.0 1. Go to Start / Settings / Control Panel. In the Control Panel, double-click Network and choose the Protocols tab 2. Select TCP/IP Protocol and click Properties. 3. Select the Obtain an IP address from a DHCP server radio button and click OK.
GATEWAY CONFIGURATION Accessing your gateway Connect a computer to your gateway using an Ethernet cable or Wi-Fi. Open an Internet browser and enter the http://ibox web address or http://10.0.0.2 to access your gateway web browser. In order to access the Web Browser you will need to enter username and password. The default username and password are admin and admin respectively. Congratulations! You are now successfully logged onto the gateway! 11 P a g e
Displaying the activated services In the "Box" tab, select "Services Status". This interface will allow you to display the services that are currently activated on your gateway. Configuring your broadband Internet access To configure your ADSL internet connection: Set the connection protocol to PPPoE, Enter the connection identifiers (PPP Login and PPP Password) given by your Internet service provider If you set the connection protocol to DHCP, you do not need to enter your username and password; normally this is not done when Physical Link is set to ADSL. If necessary, change the DNS server address. A connection can also be established via the Ethernet WAN port, Physical Link should then be set to Ethernet. This can be done by either having the Pace dial-out through another WAN connection device, by assigning a static IP in the same range as the primary WAN connection device or by having the Pace obtain an IP from the WAN connection device to which the Ethernet WAN port is connected. If you have a compatible 3G modem connected to the router, 3GParametes can be enabled. You will be required to enter your APN and Dial number, consult your service provider for these details. You will also need to enter the SIM PIN. PPPoE Pass Through enabled will allow you to have a PPPoE session established on the Pace as well as allowing individual LAN hosts to dial PPPoE sessions, using their own ISP access details. 12 P a g e
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Configuring your local network The default local IP address of your gateway is 10.0.0.2. Your connected hardware items will have an IP address in the range 10.0.0.3 to 10.0.0.253. If you want to change your local network s addressing plan, select the "LAN" menu under the "Router" heading. Securing your Internet access Your gateway has a firewall with 4 levels of security: None: the firewall is deactivated Normal: the firewall filters incoming packets according to NAT rules. This is the default mode. Maximum: the firewall filters incoming and outgoing packets Custom: the firewall lets you define the rules: Enter an application name Enter the IP address and the source port of the IP packet to filter Enter the IP address and the destination port of the IP packet to filter Define the action type as accepted (green arrow) or refused (red arrow) 14 P a g e
Authorizing programs to access the Internet Your gateway contains a firewall that blocks any communication initiated from outside network. This function may affect some applications behaviour: - Online games - Communication tools (email, video conferencing, etc.) - Server applications (FTP, SMTP) To allow some of your applications to pass through the firewall: Select the "Applications" menu in the "Box" tab Select the applications you require from the drop-down menus Click OK to confirm Configuring the NAT The forwarding table allows all the packets received via a specific port to be transmitted to a specific machine on the internal network. Therefore, if you want to be able to access a web server operating on machine 10.0.0.67 from outside, you will have to define a forwarding rule that redirects all the TCP packets received via port 80 to another defined port on machine 10.0.0.67. 15 P a g e
To configure a NAT rule: Indicate an application name Select the protocol type: TCP or UDP Enter the port that has to be forwarded to the internal service Indicate the address of the hardware on the local network, followed by the destination port. The request will be forwarded to this private address Setting up Dynamic DNS The Dynamic DNS function allows you to alias a dynamic IP address to a static hostname, allowing users whose ISP does not assign them a static IP address to use a domain name. This is especially useful for hosting servers via your DSL connection, so that anyone wishing to connect to you may use your domain name, rather than having to use your dynamic IP address, which changes from time to time. This dynamic IP address is the WAN IP address of the router, which is assigned to you by your ISP. You will first need to register and establish an account with the Dynamic DNS provider using their website, for example http://www.dyndns.org/ 16 P a g e
Dynamic DNS: Disabled: Check to disable the Dynamic DNS function. Enabled: Check to enable the Dynamic DNS function. The following fields will be activated and required. Dynamic DNS Server: Select the DDNS service you have established an account with. Domain Name, Username and Password: Enter your registered domain name and your username and password for this service. Defining a DMZ The DMZ enables you to show a machine on the Internet with no restriction on the ports used. It allows you to open all previously undefined ports (port forwarding) to a single LAN machine: Click "Enabled" to enable the service Enter the IP address of the machine that will be in the DMZ Click OK to confirm 17 P a g e
Activating UPnP The UPnP IGD feature allows some applications to configure the NAT automatically. Configuring Telephony features Click the account you want to edit and then select the "SIP" voice protocol. 18 P a g e
Define the order of the G729, G711A, G711µ codecs. Enter the SIP parameters: URI : enter your telephone number Username / Password: The username and password are used to register your Voice account on the SIP server. Enter the exact values given by your Internet provider You can select to which FXS port the above entered information pertains by ticking the boxes next to port 1, 2 or both. This can also be done with the Choose the line for this profile dropdown menu for individual ports. Display Name: A descriptive name for the Voice account. Registrar Server: enter the SIP server s IP address Registrar Port: leave the default value, if your VoIP provider has not supplied a port number 19 P a g e
Proxy Server: enter the SIP Proxy IP address Proxy Port: leave the default value, if your VoIP provider has not supplied a port number User Agent Domain: This is usually the same as your Registrar Server, check with you VoIP provider. User Agent Port: Usually the same as your Registrar Port, check with your VoIP provider. Configuring your wireless network Your gateway supports Wi-Fi standard 802.11g and 802.11n, but is also compatible with standard 802.11b. Use the Select mode drop-down list to change your Wi-Fi mode: 802.11b: to connect with 802.11b devices only 802.11g: to connect with 802.11g devices only 802.11n: to connect with 802.11n devices only 802.11b+g: to connect with both 802.11b and 802.11g Wi-Fi device types 802.11g+n: to connect with both 802.11g and 802.11n Wi-Fi device types 802.11b+g+n: to connect with all Wi-Fi device types Auto: to let your gateway select the best Wi-Fi mode 20 P a g e
By default, your gateway automatically selects the best Wi-Fi channel. However, you can select a channel manually. Your gateway is configured with one active Wi-Fi network. The default encryption type is WPA2, but you can choose another. Saving and restoring settings To save your settings, click "Back up your Parameters". Select your file s location on your computer and confirm. To restore the settings, select the file path to the previously saved file and click "Restore". 21 P a g e
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HOME NETWORK CONFIGURATION Displaying the devices connected to your gateway Using the "Connected Equipment" function under the Home Network heading, you can: Display the devices detected by your gateway: computers connected via Ethernet or Wi-Fi, USB accessories (webcam, 3G dongle, hard disk, etc.) Find the IP address, i.e. the unique connection address for these devices Sharing your USB Devices The Web Disk, Web Music and Web Pictures feature under the Home Network heading allow you to access media and files stored on the USB storage device connected to your gateway. When set to Remote it will be possible to access these resources anywhere using the gateway s public IP or Dynamic DNS hostname configured on the gateway. When set to Local, these resources would only be available to LAN clients. Setting it to disabled turns the function off. See Sharing your home centre section for more detail. The Cameras Function allows you to view compatible USB webcams of IP cameras connected to the gateway. When set to Remote it will be possible to access the cameras anywhere using the gateway s public IP or DDNS hostname configured on the gateway. When set to Local, these resources would only be available to LAN clients. Setting it to disabled turns the function off. The Samba feature allows access to storage devices connected to the gateway. When Samba is set to Local, the gateways LAN IP entered in you file browser can be used to access media and files stored on the USB storage device connected to your gateway. This feature is only available on the LAN. 23 P a g e
The Printer function under the Home Network heading allows you to share a printer between all the computers connected to your gateway. This service is compliant with printers that have a USB connector. Scanners and multifunction printers are not supported. Only one printer may be connected at a time. 24 P a g e
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Sharing your home center In order to access in the content of sharing devices, an authentication is required with the credentials admin/admin by default. When access is granted, a web page of home center appears and user can access to 4 menus: - My Files - My Music - My Pictures - My Cameras When user selects on My Files menu, all files will appear in front of user, who can make all operations on files, as: - Drag & drop - Delete - Modify the name 26 P a g e
The same operations are available also for My Music menu as for My Files menu, and user can launch the music playlist, by clicking on the Play button: About pictures, all pictures can be shown like a slideshow, just by using left and right scroll arrows, after clicking on one picture. About camera, if one USB camera is connected, it s possible to use all camera functions as usual. 27 P a g e
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MANAGEMENT Diagnosing the DSL line status The "DSL Statistics" function under the "Troubleshooting" heading lets you display technical information about your DSL line. If the current status is "Idle": Check that your gateway is properly connected to the telephone socket, If this does not solve the problem, check with your Internet service provider that your DSL line has been properly activated. Restarting your gateway You can restart your gateway using the Restart function under the "Management heading. Your settings will be saved. 29 P a g e
Restoring the factory settings Using the Reset function under the "Management" heading, you can force your gateway to return to its original factory settings. Your gateway settings will then be lost. Updating your gateway If you want to update your gateway with a version supplied by your Internet service provider: Click "Browse " to indicate the file path Click OK Click OK to restart your gateway Wait until your gateway update has finished 30 P a g e
Click OK to restart your gateway Changing the Username and Password In order to prevent unauthorized access to your router s configuration interface, it requires that all users login to the GUI with a password. You can Edit the existing user account and amend the username and password. 31 P a g e
Box Diagnostics The "Box Diagnostics" function under the "Troubleshooting" heading lets your display your gateway s characteristics, the status of the internet connection and the interfaces. 32 P a g e
NAT Status This section lists all the current NAT sessions between external (WAN) and internal (LAN) interface Logread This page displays all the event Log entries of the router such as when the DSL gets disconnected and during Firewall triggered events like Intrusion or Blocking Logging. 33 P a g e
TROUBLESHOOTING If the router is not functioning properly, first check this chapter for simple troubleshooting before contacting the Help desk. Problems with the router Problem None of the LEDs are lit when the router is turned on. You have forgotten your login username or password Suggested Action Check the connection between the router and the adapter. If the problem persists, most likely it is due to the malfunction of your hardware. Please contact your service provider or Modem support Try the default username & password. If this fails, restore your router to its default settings by pressing and holding the reset button for more than 10 seconds. Problems with WAN interface Problem DSL Line does not synchronise Frequent loss of DSL line sync (disconnection) Suggested Action Make sure that the telephone cable is properly connected between the DSL port and the wall socket. The Broadband LED on the front panel should be lit. Reboot the router. If you still have a problem, you may need to verify these settings with your ISP. Make sure that all devices (e.g. telephone, fax machine, analogue modems) that are connected to the same telephone line as your router have a line filter connected between them and the wall outlet (unless you are using a Central Splitter or Central Filter installed by a qualified and licensed electrician). Make sure that all line filters are correctly installed, as missing line filters or incorrect installation of line filters can cause DSL connection problems, including frequent disconnections. Problem with LAN interface Problem Cannot PING any PC on LAN Suggested Action Check the Ethernet LEDs on the front panel. The LED should be on. If it is not on, check to see if the cable between your router and the PC is properly connected. Make sure you have disabled your firewall program before troubleshooting. Verify that the IP address and the subnet mask are consistent for both the router and the workstations 34 P a g e
Most problems can be solved by referring to the Troubleshooting section in the User s Manual. If you cannot resolve the problem with the Troubleshooting chapter, please contact Modem Support. Contact Telkom Support Telephone: 10210 Operating Hours: 06:00 21:00 Mon to Fri 09:00 20:00 Weekends Contact Modem Support Telephone: 087 980 1234 Website: www.sizwebroadband.co.za Operating Hours: 8:00am to 17:00pm (Mon Fri only) 35 P a g e