BOMA BEST Application Guide

BOMA BEST Application Guide Revised March 2016

Table of Contents 1. The BOMA BEST Program: An Introduction... 4 2. Registration to Certification: A Step-by-Step Guide... 10 2.1 Overview... 11 2.2 Registration... 12 2.3 Registering a building in the Portfolio Program... 14 2.4 Recertification... 15 2.5 Completing the assessment... 17 2.6 BEST Practices... 20 2.7 Verifier Report... 21 2.8 Report... 22 2.9 Quick Tips for Using the BOMA BEST Online Platform... 24 2.10 Verification... 25 2.11 Certification... 25 2.12 Awarding BOMA BEST Certification... 25 3. BOMA BEST Verification Process... 27 3.1. Overview of the Verification process... 28 3.2. About the Verifier... 28 3.3. Scheduling the On-Site Visit... 28 3.4. Security Clearance... 29 3.5. Required Supporting Documentation Prior to On-Site Visit... 29 3.6. On-Site Verification Attendees (Required)... 31 3.7. Building tour... 31 3.8. Documentation review... 32 3.9. Meeting Technical Clarification Requests requirements... 32 3.10. Missing documentation... 32 3.11. Additional Verification Costs... 33 3.12. Communicating the Certification Status... 33 BOMA BEST Application Guide (Revised March 2016) Page 1

3.13. Security Clearance... 33 3.14. Confidentiality... 34 4. BEST Practices... 35 4.1. Introduction... 36 4.2. BEST Practices: Energy... 37 4.3. BEST Practices: Water... 44 4.4. BEST Practices: Waste Reduction... 49 4.5. BEST Practices: Emissions and Effluents... 51 4.6. BEST Practices: Indoor Environment... 58 4.7. BEST Practices: Environmental Management Systems... 59 5. Module Definitions and Performance Benchmarks... 64 5.1. Office... 65 5.2. Enclosed Shopping Centres... 67 5.3. Open Air Retail (Retail Plazas)... 69 5.4. Light Industrial (Workshops and Warehouses)... 71 5.5. Multi-Unit Residential Buildings (MURBs)... 72 5.6. Health Care Facilities... 75 6. Technical Clarification Requests... 80 7. Helpful Resources... 84 8. Schedule A: BOMA BEST Program Policies... 86 8.1. Introduction... 87 8.2. BOMA BEST Program policies... 88 9. Schedule B: BOMA BEST Application Fees... 95 9.1. Introduction... 96 9.2. BOMA BEST Application Fees... 97 BOMA BEST Application Guide (Revised March 2016) Page 2

About this Guide The Building Owners and Managers Association of Canada (BOMA Canada) is pleased to present this comprehensive Application Guide for its BOMA BEST Version 2 assessment and certification program for existing buildings. In this Guide you will learn about the certification process including policies, pricing categories, and timelines for completing an application. Further, this Guide includes information about the BOMA BEST assessment surveys (or questionnaires) specific to building types, for example, what to expect as you work through your application and where to find additional helpful resources. For users familiar with the previous version of the BOMA BEST program, the Guide to BEST Practices previously a stand-alone document is now a chapter within this Guide for a more complete and convenient reference document. We hope you will find this BOMA BEST Application Guide helpful and look forward to your feedback and suggestions on how BOMA Canada may improve future iterations of this document. Please send your feedback and/or questions to: info@bomacanada.ca or call: 1-416-214-1912. BOMA BEST Application Guide (Revised March 2016) Page 3

1. The BOMA BEST Program: An Introduction BOMA BEST Application Guide (Revised March 2016) Page 4

1.1 About BOMA BEST Overview BOMA BEST (Building Environmental Standards) is Canada s largest environmental assessment and certification program for existing buildings in Canada. It is a unique, voluntary program designed by industry for industry; it provides owners and managers with a consistent framework for assessing the environmental performance and management of existing buildings of all sizes. BOMA BEST certification recognizes excellence in energy and environmental management and performance in commercial real estate. The Program is managed by the Building Owners and Managers Association of Canada (BOMA Canada) 1 and delivered by the eleven Local BOMA Associations throughout Canada. BOMA BEST Evolution BOMA BEST is the next generation (or iteration) of the former Go Green and Go Green Plus" Programs (originally launched in 2005). The full program, under the name BOMA BEST was adopted and formally launched by BOMA Canada nationally in 2009. Assessing environmental management and performance One of the BOMA BEST Program s central objectives is to facilitate the continuous improvement of building operation and maintenance through the use of a questionnaire or survey-based assessment. This survey provides a consistent framework for owners, managers and building operators to critically assess six key areas of environmental performance and management: Energy; Water; Waste & Site; Emissions & Effluents; Indoor Environment; and Environmental Management System. 1 BOMA Canada is the voice of the Canadian commercial real estate industry. A national not-for-profit association, with associations in each region in Canada, BOMA Canada is comprised of over 3200 members, representing close to 2.1 billion square feet of commercial space in the country. Members include building owners, managers, developers, facilities managers, asset managers, leasing agents and brokers, investors, and service providers. For more information, please visit www.bomacanada.ca. BOMA BEST Application Guide (Revised March 2016) Page 5

BEST Practices The BEST Practices serve as the foundation of the BOMA BEST program. Originally ten questions, the fourteen (14) BEST Practices originated with BOMA British Columbia and establish the industry standard for good building management practices. The BEST Practices are divided into six (6) sections covering the same key areas listed above and must be completed in order to obtain any level of certification. Verification Every building that completes the online assessment must undergo an on-site verification conducted by a third-party to ensure the validity of information entered online, as well as evaluate on-site knowledge and implementation of environmental management practices. On-site verification must occur before the final score and certification can be awarded. For more information on verification see section 2. Registration to Certification of this Guide. BOMA BEST Application Guide (Revised March 2016) Page 6

Five Levels of Certification With five levels of certification, users can progress through the Program and continually use the framework of the BEST Practices and full assessment to improve environmental performance and management. Certified (formerly Level 1) is awarded to buildings that have met the BEST Practices and have achieved up to 59% on the questionnaire. Bronze (formerly Level 1) is awarded to buildings that have met the BEST Practices and have achieved between 60 and 69% on the questionnaire. Silver (formerly Level 2) is awarded to buildings that have met the BEST Practices and have achieved between 70 and 79% on the questionnaire. Gold (formerly Level 3) is awarded to buildings that have met the BEST Practices and have achieved between 80 and 89% on the questionnaire. Platinum (formerly Level 4) is awarded to buildings that have met the BEST Practices and have achieved between 90 and 100% on the questionnaire. BOMA BEST Application Guide (Revised March 2016) Page 7

Timeline for completing the assessment Applicants have up to six (6) months to enter their data and may ask for an extension (provided at the sole discretion of the Local BOMA Association). Verification and subsequent certification is coordinated by a regionally designated Local BOMA Association. Note that the 14 BEST Practices must be met, regardless of the final score, for a building to achieve certification. Certification validity BOMA BEST certification is valid for a three (3) year period; returning users have the option to recertify buildings and view past assessments using their original Login ID and Password. For detailed step by step instructions of the Application and Certification processes, see section 2. Registration to Certification of this Guide. For more information about the BOMA BESt program including its history and governance, please visit our website at www.bomabest.org. BOMA BEST Application Guide (Revised March 2016) Page 8

1.2 BOMA BEST Version 2 In January 2012, BOMA Canada was pleased to announce the arrival of BOMA BEST Version 2. This updated version includes revised assessment modules for five types of commercial properties: Office, Enclosed Shopping Centres, Light Industrial, Open Air Retail, and Multi-Unit Residential Buildings. The Health Care module was introduced in August 2014. Version 2 also contains updated references, expanded tips for each question to better explain requirements, and a host of other user-friendly features. New modules: Multi-Unit Residential Buildings (MURBs) and Health Care Facilities. Enhanced user-friendly features: Recertification capability for all previously certified BOMA BEST buildings: Static information about the building incorporated into new assessments to reduce the amount of information that must be re-entered at time of recertification). Numbered questions to improve ease of reference. Transparent scoring: Thanks to the Verifier Report users can see how many points each question is worth. Expanded tip language for many questions including updated references to standards, research, and external links. Ability to enter consumption data in whatever units appear on utility bills. Assessment survey content changes/upgrades: Updated energy and water benchmarking scales to better reflect industry performance. Innovation questions added to all assessment modules. Additional questions on existing building commissioning, site enhancement, commuting and effluent management. Revised BEST Practices: clarified questions, updated tips and references. What Remains the Same? Overall look and feel of the online assessment. User-friendly questionnaire (or survey) format for assessing building performance. BOMA BEST remains an educational tool for continuous improvement. National Program management, delivery through Local BOMA Associations. Delivery in both English and French. Several questions remain unchanged from original version of BOMA BEST. BOMA BEST Application Guide (Revised March 2016) Page 9

2. Registration to Certification: A Step-by- Step Guide BOMA BEST Application Guide (Revised March 2016) Page 10

2.1 Overview BOMA BEST Certification Process BOMA BEST Application Guide (Revised March 2016) Page 11

2.2 Registration Step 1: Create a User ID Visit www.bomabest.org and click on the Get Certified button; which will link you to the BOMA BEST assessment site. Once in the BOMA BEST assessment site, click on the Register Now button, and enter the required information (see Image 1). You should now have a User ID and password. NOTE: A separate User ID must be assigned per region. Because applications are organized by Local BOMA Associations, users may need to have more than one ID if certifying several buildings in more than one region or province (some provinces have more than one Local BOMA Association). To see a full list of Local BOMA Associations and the areas they serve, please visit http://www.bomabest.com/network/ Step 2: Register your Building(s) Visit www.bomabest.org and click on the BOMA BEST V2 Building registered January 24, 2012. Enter your User ID and password; you will now be linked to the user home page. Existing BOMA BEST users from BOMA BEST Version 1 may log in with their original Login ID to register additional new buildings or select those they wish to recertify. BOMA BEST Application Guide (Revised March 2016) Page 12

User Home Page Menu option to register a New Building OR Recertify Building Users have the option to register a New Building, or Recertify Building from the left side menu. Please note the recertification option is only available to those who certified their buildings using BOMA BEST (v1) and must use the same Login ID that was assigned at the time of prior BOMA BEST certification. Buildings certified with Go Green/Go Green Plus do not qualify to use the recertification feature. This does not mean, however, that recertification cannot be achieved; applicants who wish to re-certify buildings certified with Go Green/Go Green Plus may apply as a new building application. BOMA BEST Application Guide (Revised March 2016) Page 13

When registering a New Building you will be required to complete the online form, which includes information on the name and address of the building(s), size, ownership, etc. Select your form of payment online using a credit card or invoice payment by cheque then click submit. For Office Complexes, Light Industrial Parks or Multi-Unit Residential Complexes users will be required to enter the name and address of each building (extra fields are provided when Complexes or Parks are selected using the drop-down menu provided at time of registration). NOTE: complexes/parks require individual building assessments to be completed; the oneapplication format is to capture site management information and for pricing purposes. 2.3 Registering a building in the Portfolio Program BOMA Canada is proud to introduce our new Portfolio Program for Light Industrial and/or Open Air Retail properties. In response to extensive consultation undertaken with BOMA members, the program has been designed to provide a cost-effective yet rigorous method for continuous BOMA BEST certifications of large portfolios of light industrial and/or open air retail buildings at all levels of certification. The benefits of the program include: Continuous certification, replacing recertification every three years. Cost effective annual program fee, allowing for better budgeting at the property level. Fees based on square footage rather than on a building-by-building basis. Allows our BOMA members to add (and remove) properties from their portfolios due to changes in ownership or management company. Annual sampling verification program based on the requirements of ISO 17021:2011 to provide a more frequent review of building performance. Enables Owners and/or Managers to decide which properties they wish to include in a certification pool at any given time. Properties can be included from different geographic regions of Canada. Properties can be added (or removed) at different times. For more information on the Portfolio Program including registering buildings, pricing and verification, please consult the BOMA BEST Portfolio Program Guide. BOMA BEST Application Guide (Revised March 2016) Page 14

2.4 Recertification To register for a recertification, simply click on the Recertify Building button. You will then be presented with a list of your BOMA BEST buildings which will enable you to select the one that you are interested in recertifying. Select the building you with to recertify and click submit. NOTE: only buildings registered to your specific Login ID will be listed; and only buildings that are or were previously certified with BOMA BEST (not Go Green/Go Green Plus). Recertification assessment surveys for buildings previously certified under the BOMA BEST program (Versions 1 and 2), will be automatically titled as [building name] Recertification [year], and can be found listed in the user home page with other buildings registered under a specific Login ID. The on-line assessment will include non-performance, static information from previous certification cycles (e.g. building size, HVAC equipment, policies in place, etc.; excluding utility bills). New questions are also included as part of the BOMA BEST Version 2 assessment, and are therefore a required component of recertification. Updated utilities information for energy and water must also be inputted into the recertification form. NOTE: Carefully review ALL information to ensure it is up to date, and relevant for the BOMA BEST Version 2 recertification assessment survey. Should you wish to maintain certification for your building(s), it is recommended that you apply for recertification several months before the building s certification is set to expire. If you are unsure when a building s certification is going to expire, please contact your Local BOMA Association. A list of contacts for each Association can be found at: http://www.bomabest.com/network/ BOMA BEST Application Guide (Revised March 2016) Page 15

Registering a building for recertification Next, you will be required to register the building for recertification by entering contact information, method of payment, etc. Building name and address, as well as contact information from previous certification is prepopulated in the Building Registration Form. Step 3: Submit your application payment online or by cheque Select the building you wish to recertify The BOMA BEST application fee varies by building size (gross floor area) or by number of floors depending on the assessment module selected. Your Local BOMA Association may contact you to obtain credit card by phone, or you can select to mail a cheque. For an up to date price list see section 9. Schedule B: Application Fees of this Guide. Once the appropriate Local BOMA Association has verified the information and payment has been processed, the on-line application is unlocked and ready for use. An email notification will be sent to the user notifying her / him the online application has been accepted and is ready for building data input. BOMA BEST Application Guide (Revised March 2016) Page 16

2.5 Completing the assessment User home page The BOMA BEST home page for each applicant includes a complete list of buildings registered under a specific Login ID. The list of buildings is colour coded to denote status (e.g. editing, locked, certified ), as well as to provide access to the online assessment survey and unique building report. View Assessment Questionnaire View Summary Report Asset Type (e.g. O2 is office fee category 2) Building Name Step 4: Proceed with BOMA BEST Assessment Log in using the assigned User ID and password created. You will see one or more buildings registered under your User ID. Click on Revise Survey for the specific building you wish assessed, and begin entering information into the online survey. The BOMA BEST assessment survey s Basic Information page will be pre-populated with the building name, address and other information collected in the Building Registration form. BOMA BEST Application Guide (Revised March 2016) Page 17

In the Basic Information section, ensure that Building Name and Management Company is entered correctly and as you would like it to appear online as part of the BOMA BEST Certified Building list made publicly available at: http://www.bomabest.com/certified-buildings/ Instructions are provided on the first page of the assessment and can be viewed at any time by navigating through the menu found on the left side of the screen. On this first page, you will also find a link to download the assessment survey in PDF format, with questionby-question numbering and scoring. Download the PDF of the questionnaire. BOMA BEST Application Guide (Revised March 2016) Page 18

Below is a look at how the assessment questionnaire should appear in your browser. Questions are numbered and tips should appear when you place your cursor over questions that are blue. Numbered Questions Place your cursor over the blue questions to see Tips BOMA BEST Application Guide (Revised March 2016) Page 19

2.6 BEST Practices All buildings undergoing the BOMA BEST assessment must complete the BEST Practices. You will, therefore, be required to answer the BEST Practices form (14 questions) prior to continuing to the full assessment survey. Once the BEST Practices have been completed, you will have the option to submit and lock the information OR continue through the full BOMA BEST assessment specific to the type of building you registered. Applicants that undergo the full assessment will be able to see the BEST Practices highlighted throughout the survey. Completing the BEST Practices first allows all building types including those that do not qualify for a specific assessment module to benefit from the BEST Practices. NOTE: To be eligible for BOMA BEST certification levels Bronze, Silver, Gold and Platinum, applicants must complete the full BOMA BEST assessment survey in addition to the BEST Practices. To learn more about the BEST Practices, as well as what is required to successfully meet all requirements, see section 4. BEST Practices section of this Guide. BOMA BEST Application Guide (Revised March 2016) Page 20

2.7 Verifier Report Use the Verifier Report for a quick glance at how you are performing as you move through the questionnaire. This page can also be saved as a PDF (using your internet Tools menu) as an easy reference guide to your answer selections. View Verifier Report to see your scores Verifier Report Page Sample Improvements to the Verifier Report under BOMA BEST Version 2 include: Numbered questions for easy reference by both applicant and verifier; A column showing total available and achieved points per sub-section; and A cleaner, more readable layout of the assessment questions for greater ease of reference. Numbered Questions Question Scoring NOTE: the above noted improvements are only applicable to applications where the full BOMA BEST assessment has been completed (e.g. section scores and sub-scores will NOT be displayed unless the full assessment has been completed). BOMA BEST Application Guide (Revised March 2016) Page 21

2.8 Report A unique report is generated for each building assessed using the BOMA BEST program. The report is a key tool toward continuous improvement a central tenet of the BOMA BEST program of building management practices towards greater energy and water efficiency and overall environmental performance. The Report provides a visual representation of total score achieved along with a breakdown of scoring for each of the six (6) key sections of the BOMA BEST assessment. Further, the Report provides a summary of inputted information along with appropriate recommendations for improvement. Users are encouraged to refer to the report throughout the three-year certification period and work towards incorporating some or all of its recommendations. This report can be downloaded in PDF version to facilitate implementing those improvements while the building is certified, and prior to recertification. NOTE: A full report with scoring is NOT available for buildings certified with BEST Practices only. A report may be generated; however, it will include a summary of the BEST Practices information only. The report provides a summary of scores achieved in each section as well as the overall score. Remember, this score is still contingent on the results of the Verification. BOMA BEST Application Guide (Revised March 2016) Page 22

Step 5: Lock Your Building Assessment Data Applicants are required to lock the online survey data within six (6) months of having access to the BOMA BEST assessment. For more information, see section 8. Schedule A: BOMA BEST Program Policies for more information. To lock your building, visit the Report page. Before locking your building assessment survey data, view your interim overall and section scores in the Report, as well as determine whether you have met the BEST Practices. If the Report confirms that the building meets all of the BEST Practices, click on Lock Building Data and Submit for Certification. NOTE: Once data is locked the UPDATE button will change to NEXT. You may still review the data inputted, but you will no longer be able to make any changes. Only a Local BOMA Association administrator can unlock an assessment once it has been locked. Ready to lock your assessment? 1. Once satisfied with all answers, click on Report. 2. Click on Lock Building Data and Submit for Certification. BOMA BEST Application Guide (Revised March 2016) Page 23

2.9 Quick Tips for Using the BOMA BEST Online Platform Consult the this Guide, the BOMA BEST Version 2 Application Guide frequently for details about the application process, verification process, the BEST Practices, fee schedules and BOMA BEST policies. Download the PDF of the questionnaire. This version provides users with all pertinent information at the same time: the questions, tips, and points attributed to each question. Use the Verifier Report for a quick glance at how you are performing as you move through the questionnaire. This page can also be saved as a PDF (using your internet Tools menu) as an easy reference guide to your answer selections. The recommended web browser for the BOMA BEST online assessment is Internet Explorer. The pop-out functionality of the tips will not work in other browsers. Click the Update button at the bottom of each assessment survey page to save your information. If Update is not selected, your data will not be saved and will, therefore, have to be re-entered. If there is an error on the page (for example if a required field has not been correctly completed), you will be notified with a message at the top of the page. You must correct this error for your data to be saved. Information on the type of error will be provided. Run-out time on web server: the BOMA BEST platform is a highly secure website. There is a 60 minute runtime limitation on the BOMA BEST website; however, each company s web connection may have a stricter runtime limitation for security purposes. You will be required to log in if no activity occurs (i.e. clicking Update ) within a specified time, dictated by your company s web connection. Always use the navigation menu and buttons within the application for all navigation (as opposed to the browser s back and forward options). It is highly recommended that only one application be worked on at a time. Working on two (in two different tabs) may lead to one questionnaire overwriting the other. Use the Report for recommendations on how to improve your building before your next certification. Questions? Find your Local BOMA Association s contact information here: http://www.bomabest.com/network/ BOMA BEST Application Guide (Revised March 2016) Page 24

2.10 Verification Step 6: On-Site Verification A comprehensive description of the verification process along with details about the Applicant s responsibilities is provided in Section 3. BOMA BEST Verification Process. 2.11 Certification Step 7: Certification Achieved or More Work Required Within approximately five (5) business days of receiving final verifier recommendations, your Local BOMA Association will inform you of the final results of the verification, and inform whether the building qualifies for certification and if so, the BOMA BEST certification level achieved. Where missing documentation and / or a second site visit is required please consult section 8. Schedule A: BOMA BEST Program Policies found in this Guide and online. Communication is typically done by email. At any time, BOMA BEST applicants are encouraged to connect with their Local BOMA Association for updates, clarification, and any other question or concern regarding the certification procedures. 2.12 Awarding BOMA BEST Certification A BOMA BEST certificate includes the name and address of the building, certification level achieved, and date of certification. Depending on the Local BOMA Association, the certificate may be mailed, or presented to the property management team as part of a quarterly or semi-annual event. Contact your Local BOMA Association for more information on the awarding of BOMA BEST certificates. Online Certified Building List Currently certified BOMA BEST buildings are listed on the BOMA BEST program website www.bomabest.com typically updated at the end of each month. Contact your Local BOMA Association if you do not see your building listed. Many Local BOMA Associations also post currently certified buildings on their sites so please check for your building to be listed there as well. NOTE: Once a building s certification has expired, it is automatically removed from the national list of certified buildings even if recertification of the building is being sought. BOMA BEST Application Guide (Revised March 2016) Page 25

Communicating your BOMA BEST Certification Applicants are encouraged to communicate their achievement to tenants, occupants, investors and the industry at large. BOMA Canada and its local associations are pleased to provide currently certified buildings with exclusive access to BOMA BEST recognition material available through PosterOne www.posterone.com/bomabest. The material includes BOMA BEST customized recognition posters, banners and plaques, and BOMA BEST decals and labels. From time to time, BOMA Canada may post other ways to make the most of your certification and/or how best to communicate the benefits of certification to stakeholders on the BOMA BEST program website (www.bomabest.com). BOMA BEST to qualify for BOMA AWARDS Qualification for BOMA local, regional (national) or international awards (e.g. Earth Award) may require a current BOMA BEST certification, and may require that a specific level of certification be achieved. If you are interested in pursuing local, regional (national) or international awards, please contact your Local BOMA Association (for local awards), BOMA Canada for regional (national) awards, and BOMA International for international awards qualification requirements. BOMA BEST Application Guide (Revised March 2016) Page 26

3. BOMA BEST Verification Process BOMA BEST Application Guide (Revised March 2016) Page 27

3.1. Overview of the Verification process Once the online assessment survey has been completed, the applicant must lock the assessment via the Report page. The Local BOMA Association will be automatically notified of this status change. The Local BOMA Association program administrator, or its appointed third-party verifier, will contact the Applicant to set up an on-site visit of your building. BOMA BEST Applicants are verified by a third-party assessor, retained by Local BOMA Associations for verification in their region. The purpose of on-site verification is to confirm not only the information submitted via the online survey, but also to ensure the assessment is an accurate reflection of the building s environmental management practices and performance. The on-site visit includes a building tour and a documentation review. The duration of this on-site visit is approximately two to four (2-4) hours, though this can vary by building size and/or number of buildings (e.g. in the case of Complexes and/or Parks). Prior to the on-site visit, the Applicant must provide documentation demonstrating compliance with all 14 BEST Practices. 3.2. About the Verifier A Verifier is a third-party, contracted by the Local BOMA Association, expected to perform an on-site verification to confirm that the BOMA BEST requirements have been met and assess the level of BOMA BEST certification achieved. Verifiers are not hired to act as consultants to the building manager, nor are they to provide their expert advice. Rather a Verifier s job is to confirm the validity of information submitted. 3.3. Scheduling the On-Site Visit Applicants will be contacted by either the Local BOMA Association program administrator or the third-party verifier to schedule the on-site visit. The site visit will typically be scheduled within 30 days of an assessment being locked. Scheduling must involve a property contact person who is authorized to access the BOMA BEST assessment for that property. If buildings are part of a complex, and are located close to one another, it is expected that the Verifier will schedule the verification for all buildings on the same day. In these situations, applicants should expect a lengthier verification visit. For verification of buildings in locations outside the metropolitan area of the Local BOMA Association office, the applicant will be notified of estimated additional travel costs (as BOMA BEST Application Guide (Revised March 2016) Page 28

directed in BOMA BEST Program Policy 1.6 On-Site Verification: Additional Verification Costs). 3.4. Security Clearance If some manner of security clearance is required for the Verifier to perform the site visit, the applicant must inform the Local BOMA Association or the Verifier as early into the assessment process as possible so that appropriate steps can be taken to gain clearance. The Verification cannot proceed if the Verifier is not able to access critical areas of the building (namely, the mechanical room, storage tanks, a typical tenant space, waste disposal facilities, etc.). 3.5. Required Supporting Documentation Prior to On-Site Visit Documentation supporting and demonstrating compliance with the 14 BEST Practices must be provided to the Verifier no later than 5 working days prior to the scheduled visit to allow time for review. Documentation can either be printed or sent electronically. Documentation must be organized in a comprehensive and cohesive manner, which mimics the organization and layout of the questionnaire. For example, if done electronically, the files can be arranged in sub-sections, with each section representing the key areas of assessment (energy, water, etc.), and with subsequent documentation arranged in order of the questions. If documentation demonstrating compliance with the BEST Practices is considered inadequate, Applicants will be informed of this oversight to ensure that the missing pieces are provided prior to the on-site visit. Until such time as the documentation is provided, the visit cannot proceed. A thorough description of the documentation required to meet all 14 BEST Practices is described in section 4. BEST Practices. BOMA BEST Application Guide (Revised March 2016) Page 29

Documentation Required Prior to Verification Energy Management Energy Assessment 1.3.2.1 Energy Assessment (no older than 3 years at verification) Energy Management Monitoring and Targeting 1.3.3.1 Energy Management Reduction Plan 1.3.8.14 Preventive Maintenance Program for HVAC Water 2.3.1 Water Conservation Policy 2.3.4 Water Assessment (no older than 3 years at verification) Waste Reduction and Site 3.1.1.1 Waste Diversion Program 3.1.2.13 Renovation/Construction Waste Reduction Policy Emissions and Effluents 4.2.2 Ozone Depleting Substances Management Plan 4.2.2.5 Phase-out plan for Ozone-Depleting Refrigerants 4.4.1.1 Hazardous Building Materials Survey and Use-Related Chemical Inventory (may be 1 or 2 documents) 4.5.2.2 Hazardous Products Management Plan Indoor Environment 5.1.8.1 Documented Complaints Policy for Indoor Air Quality Environmental Management Systems 6.2.5 Environmental Selection Policy for Building Materials 6.4.1.1 Communications Work Plan BOMA BEST Application Guide (Revised March 2016) Page 30

3.6. On-Site Verification Attendees (Required) To assist with the verification, the following team members must be present (or available) during the visit: An individual familiar with the BOMA BEST questionnaire; AND An individual responsible for the building s on-site management practices; AND An individual responsible for the building s operations. The verification will typically begin with a walking tour of the building, followed by a return to the meeting room to review the supporting documentation. 3.7. Building tour Below are some examples of specific areas which the Verifier will be expected to review during the on-site visit. The following areas/features must be accessible (if applicable) during the site visit. Typical tenant space Heating plant Cooling plant Generator rooms Building envelope, elevator shafts, windows, awnings etc. Lighting fixtures Plumbing fixtures Irrigation Facility for storage and handling waste Composting facility for organic waste Floor and roof drains Storage tanks Hazardous materials storage site Air inlets and cooling towers Filtration systems Housekeeping (MSDS sheets) Building Automation System (BAS) Emergency response equipment site (e.g. spill control kits etc.) Environmentally significant areas BOMA BEST Application Guide (Revised March 2016) Page 31

3.8. Documentation review Documentation is required to support all answers. Documentation must be organized in a comprehensive and cohesive manner, which mimics the organization and layout of the questionnaire. For example, if done electronically, the files can be arranged in sub-sections, with each section representing the key areas of assessment (energy, water, etc.), and with subsequent documentation arranged in order of the questions. The information provided to the Verifier must be representative of the practices and operations of the entire building (not just leasable space, or partial tenant information). BOMA BEST requires complete building information in order to assess the building s performance. 3.9. Meeting Technical Clarification Requests requirements Once or twice a year BOMA Canada will update certain questions with clearer guidelines in response to completed Technical Clarification Requests (TCRs). These are announced via the BOMA BEST Newsletter (subscribe) or through the Local BOMA Association. They can also be found under the Completed TCR section of the website. Once the TCRs have gone into effect, all buildings verified after that time are expected to comply with the modifications including those in the process of completing an assessment. Typically, at least three months notice is given before TCRs take effect. 3.10. Missing documentation Should additional documentation be required before the assessment can be considered complete, Applicants can submit the missing documentation as per BOMA BEST Program Policy 1.5 On-Site Verification: Missing Documentation. a) An Applicant shall have up to thirty (30) days to provide the requested documentation and/or information and resubmit to the designated Local BOMA Association and/or the BOMA BEST Verifier as agreed upon; and b) The Verifier may help the applicant understand what is missing and whether or not newly provided documentation meets the requirement. However, in order to be respectful of the Verifier s time, there can be no more than two interactions focused on clarifying a question s intent following the on-site verification. Applicants are instructed to carefully review all BOMA BEST Tip language and the information found in the Application Guide to understand what is required. Additional document review beyond the two interactions will incur an additional verification cost. BOMA BEST Application Guide (Revised March 2016) Page 32

c) Should the BOMA BEST Verifier require a second on-site visit, the applicant will be required to pay all applicable verifier costs. Notwithstanding the above clause 1; the relevant Local BOMA Association, upon consultation with the BOMA BEST Verifier, may, at its sole discretion, grant an Applicant an extension of thirty (30) days to provide missing documentation and/or information. 3.11. Additional Verification Costs The Applicant is expected to have diligently completed the questionnaire and supporting documentation prior to the verification. It is possible (and indeed expected) that the Verifier will uncover some questions that were incorrectly answered in the questionnaire in light of the walk through or documentation review. It is the Verifier s responsibility to take note of these errors and correct them in the online questionnaire following the Verification. The Verifier will notify the Applicant that these changes are being made. A Verifier may amend up to twelve (12) answers within the questionnaire. If more questions require modifications this will incur an additional verification cost. For more information on these and other possible additional costs, please see BOMA BEST Program Policy 1.6 On-Site Verification: Additional Verification Costs. 3.12. Communicating the Certification Status Following the on-site visit, the Applicant s online assessment will be amended by the Verifier or the Local BOMA Association as needed to reflect the changes discussed during the verification visit. Scoring may be adjusted higher or lower depending on the verification tour and whether the appropriate back-up information is provided. Following this amendment, the Verifier will issue a Final Report to the Local BOMA Association summarizing the changes that have been made to the online assessment, the final overall score and certification Level achieved by the Applicant. The Local BOMA Association will notify the Applicant of the building s certification status and Level achieved within a reasonable delay. 3.13. Security Clearance If some manner of security clearance is required for the Verifier to perform the site visit, the applicant must inform the Local BOMA Association or the Verifier as early into the assessment process as possible so that appropriate steps can be taken to gain clearance. The Verification cannot proceed if the Verifier is not able to access critical areas of the building (namely, the mechanical room, storage tanks, a typical tenant space, waste disposal facilities, etc.). BOMA BEST Application Guide (Revised March 2016) Page 33

3.14. Confidentiality All information viewed received by the Verifier is confidential to the building. The Verifier shall retain only his or her notes from the building site visit, and shall destroy any records or information belonging to the building. BOMA BEST Application Guide (Revised March 2016) Page 34

4. BEST Practices BOMA BEST Application Guide (Revised March 2016) Page 35

4.1. Introduction Purpose The purpose of this portion of the BOMA BEST Version 2 Application Guide is to identify the BEST Practices and provide additional guidance on meeting requirements for on-site verification. Format The 14 BEST Practices will be presented by section: question with tip language, and an outline of required information to meet each BEST Practice. About the BEST Practices The fourteen (14) BEST Practices are divided into six (6) sections representing the key areas of energy and environmental assessment at the centre of the BOMA BEST program: Energy; Water; Waste Diversion & Site; Emissions & Effluents; Indoor Environment; and Environmental Management System. All buildings undergoing the BOMA BEST assessment must first complete and meet the BEST Practices. Applicants are provided with the BEST Practices form prior to continuing to the full assessment survey. The BEST Practices are applicable to all buildings types, even those that fall outside of the scope of the specific building assessments for Office, Shopping Centres, Light Industrial, Open Air Retail, Multi-Unit Residential Buildings, and Health Care Facilities. BOMA BEST Application Guide (Revised March 2016) Page 36

4.2. BEST Practices: Energy Q.1 Has the building had an energy assessment within the past three years that included recommendations with costs, savings and a payback period? Tip: This is a prerequisite to achieve BOMA BEST certification. A minimum of an ASHRAE Level 1 Walk-through audit or equivalency is required that includes: Utility billing analysis with benchmarking observations; Summary of major equipment and type of lighting systems in the buildings; and List of potential energy conservation opportunities, estimated savings, and simple payback based on walk-through audit of the facility. ENERGY The assessment report must identify low-cost improvements and potential capital improvements as well as red flag issues for a future more-detailed audit. In particular situations, where the building meets criteria set out in the BOMA BEST Application Guide for an acceptable equivalent, mark A BOMA-accepted equivalent. Buildings that have been occupied for less than 2 (two) years may utilize an energy study report that was prepared during the design of the building in lieu of a post-construction energy audit report. This report must have shown simulated energy consumption for different design scenarios, and identify which options were chosen for the actual construction. Applicants must be able to demonstrate that these energy-reduction features were incorporated in the building. Q.2 Is there a building-specific Energy Management (reduction) Plan to address issues raised in the energy assessment? Tip: This is a prerequisite to achieve BOMA BEST certification. The Energy Management Plan should identify and document measures to improve building energy efficiency and reduce demand. These measures should be based on a clearly identified energy performance target, identified through the energy assessment or by the operational staff. The Plan should show allocated resources along with estimated payback, and implementation timelines for specific energy efficiency improvements. These energy projects must be building-specific and must address issues highlighted in the most recent energy assessment. In situations where the building meets criteria set out in the BOMA BEST Application Guide for an acceptable equivalent, mark BOMA-accepted equivalent. BOMA BEST Application Guide (Revised March 2016) Page 37

Q.3 Is there a preventive maintenance program for the HVAC (heating, ventilating, air-conditioning)? Tip: This is a prerequisite for BOMA BEST. Preventive maintenance differs from regular maintenance in that it takes into account that certain systems components require overhauling or replacement after a certain age or at certain intervals or due to certain specific causes. The preventive maintenance program should include both review and corrective actions to be done monthly, quarterly, semi-annually, yearly and at five-year intervals. Q1. Energy Assessment An energy assessment report must be presented for on-site verification. Requirements are outlined in the tip language and must include the following information: 1. Owner/manager information; 2. Building name and address; 3. Building description; 4. Energy assessment (walk-through, analysis); 5. Utility billing analysis with benchmarking observations (e.g. a comparison of building performance indices such as MJ/m²/yr or kwh/ft²/yr for each energy source); 6. Summary of major equipment and type of lighting systems in the building; and 7. List of potential energy conservation opportunities, estimated savings, and simple payback based on walk-through audit of the facility. IMPORTANT NOTES: I. The Energy Assessment may be completed by in-house technical staff or by a third party consultant (e.g. professional engineer or other appropriate energy consultant). II. Assessments are evaluated based on meeting the requirements outlined in the question tip language. Energy assessments MUST BE DATED and SIGNED by the person responsible for conducting the work. BOMA BEST verifiers will look for signature and date. An Energy Assessment must have been conducted within the last three (3) years of the date the BOMA BEST verification assessment was conducted. BOMA BEST Application Guide (Revised March 2016) Page 38

BOMA-Accepted Equivalents 1. Energy Study Report Buildings that have been occupied for less than two (2) years may utilize an energy study report that was prepared during the design of the building in lieu of a post-construction energy audit report. This report must have shown simulated energy consumption for different design scenarios, and identify which options were chosen for the actual construction. Applicants must be able to demonstrate that these energy-reduction features were incorporated in the building. 2. Energy Communications Plan Where 75% or more of the building s energy is purchased directly by tenants (e.g. most Light Industrial and Open Air Retail buildings), applicants may prepare an Energy Communication Plan in lieu of an Energy Study Report. This communication plan must document means of encouraging energy conservation initiatives by occupants. For example, the communication plan may include the following offerings by the landlord/ management company: Providing walk through energy audit or assessment services. Delivery of energy conservation tips brochures to occupants. Energy conservation seminars for tenants / occupants. Other communication tools: posters, turn it off stickers, etc. Evidence of implementation may include the following: Agendas and notes from tenant-building management meetings. Copies of marketing materials used to promote energy conservation within the building. Copies of communication to tenants/occupants regarding energy conservation. Copies of energy assessments or audits performed in tenant spaces. IMPORTANT NOTES: I. Applicants must make available the communication plan and evidence of its implementation to the verifier, as part of the on-site tour. BOMA BEST Application Guide (Revised March 2016) Page 39

Q2. Energy Management Plan The Energy Management Plan should identify and document building-specific measures to improve energy efficiency and reduce demand. These measures should be based on a clearly identified performance target (using quantifiable performance indicators), identified through the energy audit or the operational staff. All actions must be evaluated for their technical feasibility and expected results (estimated energy savings and pre-feasibility study) as well as financial feasibility (through an economic cost/benefit analysis such as simple payback or ROI). These actions mush be integrated into a timeline. A documented plan for implementing energy conservation strategies is illustrated in the table below as an example of minimum requirements. A more detailed table is strongly encouraged, especially one which allows for continuous energy tracking. Energy Management Plan Sample Form No. Proposed Measure Budget Fiscal Year(s) Expected Return on Investment (Payback) Responsible Person(s) 1 Day time cleaning (reduces lighting requirements at night) $ --.00 2013 4 years Joe Smith 2 Re-commissioning feasibility study $ --.00 2013-2014 18 months Jane Smith These practices are clearly stated as minimal best practices according to the 2011 ASHRAE Handbook HVAC applications (chapter 36; chapter 41). If the energy reduction plan is done through an ESCO project, energy savings should be measured according to EVO Standards (Efficiency Valuation Organization) and ASHRAE guideline 14-2002 Measurement of energy and demand savings. BOMA-Accepted Equivalent Buildings that have been occupied for less than two (2) years can meet this BEST Practice by demonstrating that an Energy Commissioning Plan has been put into place. The intent of this BOMA-accepted equivalent is to ensure that the building s major systems and equipment are being optimized/fine-tuned for specific seasonal requirements, occupancy variability, etc. BOMA BEST Application Guide (Revised March 2016) Page 40