From Technology Vision to Client Services

From Technology Vision to Client Services Accenture s Incubator for Emerging Technologies January 2014 Matthias Ziegler ETI ASG Lead

Agenda Staying ahead of the curve Seeds ETI Greenhouses ETI Services Awareness program Project examples Working with startups For more information 2

Emerging Technology Trends The pace of Technology Innovation continues to accelerate Copyright 2012 Accenture. All rights reserved Gartner Hype Cycle for Emerging Technologies, 2013 http://www.gartner.com/newsroom/id/2575515 3

Staying ahead of the curve Innovate Incubate Scale Identify disruptive technologies and look for new ways to apply them to our clients competitive advantage Create services related to emerging technologies thought to be in demand in next 6-18 months Incorporate technology services into entirely new or previously established practice areas within TGP Technology Labs, Clients, Tech Vendor Ecosystem Emerging Technology Innovation Emerging Technology Delivery, TGP, TC, TD Emerging Technology Governance Strategic Growth Initiatives (Mobility, Cloud) Technology Offering Development 4

Every Business is a Digital Business From Digitally Disrupted to Digital Disrupter 5

ETI Seeds Emerging Technology Innovation identifies and incubates the next generation of Accenture technology services based on inputs from a variety of innovation sources. Technology Vision 2014 Incubating ETI Domains Application Infrastructure Data Digital Integration Intelligent Computing Tech Labs, OG Input, Client Requests Tech Vendor Ecosystem * Each with 2-3 services Outputs: POV Service Delivery Downstream Partner Focus Initial Assets/Tools Disruptive Technology Skills 6

ETI Greenhouses: Domains Application focuses on developing services oriented towards disruptive business applications and business application technology Lightweight & PaaS Application Development Open Source Custom Application Migration Digital focuses on creating services that support the new Digital Enterprise with emerging text analytics technologies Next Gen Collaboration Social Media Advanced Search Technology Infrastructure develops new services supporting advances in technology Infrastructure including network and storage Adaptive Infrastructure Robotics & Autonomous Devices Integration incubates and pioneers emerging technologies that enable disparate parts of digital businesses to come together and operate as one API Enablement ipaas Data develops Data scientists and related emerging Big Data capabilities in addition to supporting more mature Big Data technology for Digital, Data and Analytics within ETD Data Modernization In-memory Data Computing Unique Identity Intelligent Computing exploits advances in computer vision, machine learning and artificial intelligence to offer differentiated assets and solutions to Accenture clients Video Analytics Cognitive Computing/Machine Learning 7

Snapshot: Application Domain Role and Objectives Provides the architecture and methodology for new trends in application development, including dynamic languages, modern web frameworks, functional programming, reactive applications and PaaS Conducts deep research on emerging areas of application development and creates key assets and accelerators for industrialization Application Services Lightweight & PaaS Application Development (L-PAD) Open Source Custom Application Migration Services (CAMS) Innovation in Action Accenture is helping to build a highly concurrent, distributed, and fault tolerant event-driven solution using lightweight technologies such as Akka (a concurrent non-blocking IO technology) with Play and Grails (both high-productivity web frameworks). These lightweight technologies have enabled rapid development without sacrificing quality and performance. 8

Snapshot: Infrastructure Domain Role and Objectives Monitors technology advances in the field of computing technology, including network, storage, data center and related areas Seeks to identify disruptive technologies which will change the manner in which Accenture delivers infrastructure services to clients Evaluates the vendor landscape, including open source hardware and new players such as OED vendors Infrastructure Services Adaptive Infrastructure Robotics & Autonomous Devices BCI Accenture BPO The Double a Telepresence Robot is being used to allow remote personnel to walk the floor in service locations. 9

Snapshot: Data Domain Role and Objectives Leverages emerging technologies rooted in the distributed computing paradigm and focused on the movement, storage and analytics of data Seeks to leverage disruptive data technologies to enable the Real Time Data-centric Enterprise with modern architectures, technology advances and tools to cost-effectively and rapidly mobilize data for consumption by users and applications Data Services Data Modernization In-memory Data Computing Unique Identity Innovation in Action Accenture s Unique Identity Service Platform is based on the concept of Emergent Identity. Every time an individual interacts with our system (a new biometric sample, or a new piece of biographic or contextual data), we obtain a progressive enriching of knowledge about an individual s identity as it evolves over time. A patent submission is in progress for our work in this area. 10

Snapshot: Digital Domain Role and Objectives The modern Digital Enterprise requires new tools for Internal and External Collaboration, especially Search, Social Media and its text analytics renaissance Requires a new breed of cross-functional and technical architects who (1) understand CRM, HCM, Collaboration (2) with a foundation in cutting edge text analytics, including: Internal collaboration tools are all new Searching the Merge of structured with unstructured data, and Big Data becoming the norm All CRM and HR tools and processes adding Social & Gamification expected to be the norm Digital Services Next Generation Collaboration Chatter, Yammer, Jive, Lithium with Workstream Analytics Social Media Clarabridge, Radian6, Oracle SRM, Microsoft NetBreeze, SAP HANA Text Advanced Search Technology Attivio, LucidWorks (Lucene/Solr) Innovation in Action Social Media Sentiment Analytics & Advanced Unstructured and CRM Search Attivio is now the Enterprise Standard at many clients 11

Snapshot: Integration Domain Role and Objectives Incubates and grows technology advances in the field of Integration and Processcentric computing technology including Integration PaaS, API Enablement, and related areas Seeks to identify disruptive technologies with high growth potentials which will change the manner in which Accenture delivers services to our clients Help clients drive increased efficiency through the use of as-a-service platforms and identify new revenue channels by exposing services and data to their customers Integration Services API Enablement ipaas Innovation in Action Accenture is helping to expose legacy services for external consumption enabling modern mobile applications for customers. The client is looking to Accenture to bring emerging technology skills and vendor relationships to enable their up-and-coming Integration CoE. 12

Snapshot: Intelligent Computing Domain Role and Objectives Applies technology advances in the field of computer vision to CCTV networks to increase situational awareness and generate operational, marketing and security insights Explores innovation in machine learning and artificial intelligence and how to apply those to increase the value delivered to clients Intelligent Computing Services Cognitive Computing / Machine Learning Video Analytics Innovation in Action Accenture is working with the a global city to improve citizen services and public safety by applying video analytics to CCTV video feeds, using automation to identify events and even predict behavior. (Yes, very Minority Report-ish) Eliza 13

Emerging Technology Innovation Services (ETIS) In addition to the incubating ETI Domains, the ETIS organization provides many permanent functions to the practice to ensure that we have a consolidated view of Technology Architectures, encompassing Infrastructures, Platforms, Data and Applications. Role and Objectives Innovate, develop and champion technology Thought Leadership capabilities by developing tools, training assets & methodologies (ADA, TA CoE, etc.) and driving the MTA Program Support client engagements by offering leading-edge Technology Engineering Services, e.g. Technology Innovation Governance, Strategy, Assessments & QAs Raise awareness & generate demand for Emerging Technologies by organizing internal and client events Develop relationships with disruptive technology vendors and identify new potential ETI Service Areas ETIS Service Areas Technology Engineering & Thought Leadership ETI Market Development & Events Emerging Technology Identification & Incubation Architecture Review in Action 14

ETI Awareness Program: 1 hour, 1 day, 1 year ETI offers a variety of ways to learn more about emerging technologies. The goal is to establish Accenture as a thought leader and a go-to point for clients on how to leverage emerging technologies to gain advantage in their markets. How to learn more 1 hour 1 day 1 year Introductory presentation on our ETI capabilities and how we bring technology innovation to our clients Deep dive training on emerging technologies, their disruptive potential for our clients and the incremental opportunities for our business Microsite with an overview of Accenture s innovation lifecycle, our success stories, and a fresh feed of thought leadership around technology innovation 16

Project Examples 17

Working with Startups 20

Accenture is a key player in Technology & Innovation Initiatives Global GU Innovation Program building an innovation ecosystem comprising of universities, startups, venture capitalists and our clients Accenture Technology Labs exploring disruptive technologies for new applications Scouting team in silicon valley at the pulse of new ventures in their startups Emerging Technology Innovation team & incubation group Accenture Digital comprising of Interactive/Online, incl. design capabilities such as Fjord, Analytics, Big Data & Mobility skills Global innovation center creating an immersive & disruptive client experience Netherlands Innovation Awards blue tulip Innovaction in Spain

Accenture is a key player in Technology & Innovation Sponsoring and partnering with MLOVE over the last 3 years (in panel of Startup competition) StartupBus Europe supporting entrepreneurs The German Innovation Award Founders Institute - intrapreneur initiative in Belgium encouraging our employees to pitch their ideas and get funding from us and coaching from Founders Institute University of St. Gallen Design Thinking

Accenture positions as innovation bridge between technology startups & established companies Our aims We want to connect worlds bringing startups together with the established economy to act as a door-opener for startups (idea positioning, internat. expansion, supporting growth) the right positioning in the market and with our clients to add & support with our technology skills to scout What's in it for you? After the early stages of your startup (team, seed investment and maybe first customers) when you go for entering the market, scaling your platform & organization, and you are looking for international expansion and targeting global top companies (as partners or customers or going for their customers) we can be your entry point selling into or partnering with big enterprises for your international point of presence and channel into new markets.

Accenture positions as innovation bridge between technology startups & established companies Implementation of a system controlling the routing of more than 700 million parcels per year for a major European logistics provider based on the NoSQL GraphDB solution Neo4j from startup Neotechnologies bringing Neo a new client that would never have talked to them without us taking of the general contractor role & opening doors into the large enterprise market for neo Co-operation with startup company apigee supporting them in their global growth at the global top 500 enterprises & helping them to overcome a shortage in their own staffing & giving them international exposure

Questions? 25

Emerging Technology Innovation Stay tuned on innovation Technology Vision www.accenture.com/technologyvision Latest Thinking http://www.accenture.com/usen/research/pages/index.aspx Outlook Magazine http://www.accenture.com/usen/outlook/pages/index.aspx Copyright 2012 Accenture. All rights reserved. 26

Thank you for listening. Talk to you soon! Matthias Ziegler Emerging Technology & Innovation Lead ASG