A new level of efficiency

A new level of efficiency Vodafone M2M solutions for road transport and logistics m2m.vodafone.com

Vodafone M2M solutions for automotive What s in store? Your vans and trucks keep the world s goods moving. Whether you re carrying pallets or parcels, the function you play is critical to consumers, companies and governments alike. But if you re to beat your competition and exceed your shippers expectations to deliver farther, faster and for less you have some big questions to answer. How can you: Keep your costs down? Oil prices are on a long-term upward track raising the cost of fuel. And there s road pricing, insurance and other costs to consider too. Yet in a volatile economy, customers are extremely price-sensitive: IDC found that supply chain costs are still logistics managers top priority. You need to cut wasted time and route miles to the bone if you re to maintain margins. Be more environmentally friendly? Truck and vans are big polluters, not just in terms of greenhouse gas emissions and air quality, but noise and congestion, too. You need to prove that you re playing your part to make your fleet more green and comply with the tightest regulations. Improve fleet safety? You have a duty of care to protect your drivers and other road users from risk and to comply with legislation such as the EU Working Time Directive and US restbreak rules. Safety has to be a top priority. Deliver a better service? Logistics is often seen as a commodity, and you face strong local and regional competition. To stand out you need to increase delivery speed and reliability, and surprise your customers with innovation in the services you offer with features such as real-time shipment tracking, and same-day delivery to customers. Machine to machine (M2M) connects your trucks, shipments and drivers to your central management systems, enabling them to communicate in real time. It s already widely used to power fleet tracking applications. But it has the potential to do much more: helping you answer all of these questions, and taking you to a new level of efficiency and control. Let us show you how. Ernst & Young surveyed transport and logistics providers about what they d do if diesel prices hit $5 per gallon. Nearly half said they d do nothing; others said they d just try to pass the cost on to customers. M2M can help you find another way to thrive in a difficult operating environment. (http://www.ey.com/publication/vwluassets/20th_annual_trends_ and_issues_in_logistics_and_transportation_study/$file/2011_ Annual_Logistics_Transportation_Trends.pdf )

3 M2M: the logistics nervous system M2M connects your vehicles, shipments and management systems in real time giving you the insight and control to make improvements in everything from fuel efficiency to delivery speed. Drive efficiency from start to finish With M2M we can help you cut costs from every part of your operations: Routing: M2M fleet management solutions combine location data about each van, cab and trailer with mapping, live traffic data and upcoming job details to assign routes more efficiently reducing fuel costs by eliminating unnecessary mileage and idling, and maximising vehicle utilisation through backloading and shipment consolidation. As road pricing and congestion charging schemes spread, you can adapt your routing to minimise those costs, too. Vehicle maintenance: Using sensors that feed vehicle performance data over the M2M network, you can spot and diagnose problems remotely, and schedule vehicles in for preventative maintenance before a breakdown without doing unnecessary work. Driver efficiency: In-cab monitoring systems can track how each driver is accelerating and braking, identifying opportunities for training to improve their smoothness and efficiency. You can also make sure that each driver is complying with the Working Time Directive and other regulations, making the most of the people you ve got available critical when you re dealing with a shortage of skilled drivers. Insurance: M2M-connected in-cab cameras help you reduce accidents by monitoring how safely each driver is behaving and making sure they re not speeding. It also enables you to track and recover stolen vehicles. With M2M you can demonstrate to insurers that you re minimising risk, and cut your policy costs. Improve sustainability Refreshing your fleet is clearly a big part of becoming more environmentally friendly: new engine technologies, high-volume trailers and alternative fuels can cut emissions per routemile. But new vehicles are costly. With M2Menabled intelligent navigation and routing, and active monitoring of driving style, you can cut each vehicle s CO2 output, and also adapt your routing and scheduling to avoid noise in residential areas, cut night driving, and automatically skirt traffic jams and low-emission zones. Protect your staff and assets Drivers are lone workers, and they may be many miles from help in the event of an accident or attack. M2M can give these workers a lifeline, allowing them to raise the alarm manually with a panic button in the cab or on a mobile device. M2M can also monitor drivers and vehicles automatically, instantly alerting dispatchers to a collision or even if a vehicle deviates from a planned route, so you can act more quickly. Your vehicles, and the products they carry, are also at risk of theft, loss or damage as they pass from warehouse to customer. M2M sensors installed in trailers, pallets and cabs can help you track their location and status, and automatically alert you to unexpected behaviour: whether it s a refrigerated trailer warming up, a sealed container being opened, or a truck moving when it shouldn t..

Vodafone M2M solutions for automotive Working with Infomobility.it, we ve created a solution that helps Italian insurers monitor driver behaviour to implement usage-based insurance. Large fleet operators have seen their premiums drop by as much as 60%. Accelerate your supply chain to deliver better service Logistics managers report that supply chain agility is second only to cost in their list of priorities. Whatever you can do to keep your customers informed, give them control, and deliver to them more quickly will put you ahead of competitors. M2M can give real-time information about where each shipment is on its route from port to warehouse to customer, giving your staff instant visibility into the status of the delivery. You can use this information to plan staffing levels and vehicle scheduling for maximum throughput, or adapt your pricing live to balance supply and demand. M2M also enables you to offer new, value-added features direct to your customers: for example, M2M-sourced information, delivered to a customer portal, enables shippers to track-and-trace their delivery in real time and get an accurate arrival estimate so they can plan loading and unloading crews. A seamlessly integrated M2M-enabled supply chain even lets you offer commercial and consumer customers the ability to change their delivery preferences for instance, from home to work or store even after their shipment has been dispatched. Fleet management Vehicle monitoring Driver management Asset tracking Key M2M services in brief Intelligent routing including live traffic, route-mile optimisation, job allocation Remote diagnostics and servicing, emissions optimisation, accident alerting Usage-based insurance, in-cab monitoring, driving-style training, lone-worker safety Vehicle tracking, shipment tracking

5 Putting M2M to work Logistics companies, fleet management solution providers and other leaders in the road haulage sector are already using our M2M solutions to transform their efficiency and agility. Here are just a few examples. Our customers need to be confident we re tracking their assets at all times. Vodafone has helped us meet that need and establish a reputation for high-quality customer service. Greville Coe, Managing Director, Isotrak Isotrak expands fleet management services with Vodafone Since 1999, Isotrak s fleet management services have given UK fleet owners access to vehicle location through on-board wireless devices. But its previous wireless provider was expensive and offered poor reliability, and for big Isotrak customers like Tesco, network failures were simply unacceptable. Vodafone provided Isotrak with an M2M solution based on standard SIM cards with GPRS data connections. The Vodafone network covers 99% of the UK, which means that Isotrak customers now have visibility of their vehicles on the vast majority of their routes. Vodafone created a custom tariff that enabled Isotrak to lower its fees to customers and expand the range of services it offers. With Vodafone SIM cards installed in their Isotrak devices, fleet owners can offer handsfree voice and text communication to drivers, to communicate route changes and provide a lifeline in emergencies. Because the Vodafone GPRS network can transmit much more data than just vehicle positions, Isotrak has been able to offer fleet owners information from engine management sensors, including data about vehicle speed, temperature, fuel consumption and carbon emissions, which they can use to track improvements in maintenance and sustainability. M2M helps Zenith Hygeine cut CO2 emissions by 28% Zenith Hygiene Group, a cleaning and hygiene specialist, is avoiding almost 600 tonnes of CO2 emissions per year with TomTom fleet management, supported by our M2M services. Zenith s 597-tonne saving equates to a 28% reduction in CO2 emissions across its 61-strong lorry fleet. Zenith is saving more than 200,000 per year in fuel, and a further 50,000 in maintenance meaning M2M is producing full ROI in just three months. The solution has enabled Zenith to benchmark its vehicle usage and fuel consumption, while managers and drivers have been given an insight into driver performance behind the wheel. As a result they have been able to minimise incidents of speeding and harsh driving, and promote a greener, safer and more efficient fleet operation. Infomobility.it cuts fleet insurance premiums by 60% Infomobility.it provides real-time, in-vehicle monitoring for haulage companies and their insurers. These monitoring services help encourage safer driving habits. Fleet operators using the technology to demonstrate safe practices have seen insurance premiums fall by up to 60%. Infomobility.it chose Vodafone to provide the wireless data connectivity that powers these M2M solutions, because we met its requirements for high network reliability and coverage, Quality of Service (QoS) and cost effective network charges for data traffic.

Vodafone M2M solutions for automotive The right M2M solution for you Every fleet is different. So if it s to deliver the benefits you expect, your M2M solution has to fit your vehicles, processes, customers and the countries in which you operate. We can help. A proven approach Our tried-and-tested consulting-led engagement model gives you support at every stage, from building your initial business case to ongoing service and training. Our experts will help you answer all the big questions along the way: from vehicle installation to process integration, training and benchmarking performance. The end result is an M2M solution that s perfectly tailored to your business and your objectives. Consultancy Requirements analysis Strategy and business case development Solution design and development Workshops Project management Piloting Implementation Technical on-boarding Rollout support Project and programme management Meeting cost, time quality and client satisfaction objectives Operational services Service desk Training Support Service management A complete solution Whether you re planning to connect 50 vehicles or 5,000, M2M deployments can be extremely complex, involving a mix of devices, networks and applications, which in many cases have to come from multiple suppliers. Vodafone delivers an end-to-end solution that includes: M2M modules and applications, thanks to our close partnerships with leading device manufacturers and fleetmanagement solution providers. Fully managed connectivity, on the world s most expansive wireless networks. Wherever the road takes you, your vehicles will stay connected. Global SIMs and tariffs, simplifying worldwide deployments. We can manage activation and reporting for you, on any scale. So if expansion takes you into a new region, you can stick with a single provider. Our Global M2M Platform, which gives you a single webbased tool for monitoring and managing all your M2M services and requesting support. Logistics, including help with forecasting M2M demand, setting up tariffs and billing, and working with third parties. Comprehensive support, including a dedicated service management team and a global, 24/7 service desk for ordering, fault reporting and operational issues. World-leading SLAs, tailored to your business objectives.

7 Why Vodafone? M2M has the potential to transform how you run your fleets. So your choice of M2M provider is critically important. Here are three good reasons why you should choose Vodafone. Want proof of our experience? Don t just take our word for it. We ve been highly rated by leading industry analysts such as Current Analysis and Machina Research, and have worked on M2M projects with clients such as Tom Tom, Isotrak, Movimatica, Technocon and others. Visit m2m.vodafone.com to find out more. Deep experience transforming businesses with M2M Thanks in part to the ubiquity of wireless data networks, M2M is really taking off now. But it s not new. We ve got more than 20 years of experience in M2M, and have delivered some of the world s most prestigious M2M projects. We understand the regulations you re dealing with in the transport industry; the variances in your local markets; and the economic and competitive pressures you re facing. Today over 250 dedicated M2M experts put this experience to work for you. No other operator can match this level of M2M expert support. Global networks you can rely on Today Vodafone provides services via 70 wireless networks on five continents. We have the world s largest owned network and partnerships in more than 40 countries, serving more than 400 million customers. Our global scale doesn t just give you the confidence that we operate wherever your next shipment takes you, nationally or internationally. It means that we can provide extremely competitive pricing and simplify your service management. Our global SIM and global Service Level Agreement ensure that your drivers receive the same experience regardless of where they are delivering to. The solutions and support you need to make M2M simple We know that building an M2M solution can be complex. We focus on making it simple. We give you a single point of contact, bringing together the right hardware, application and service providers for you, and ensuring they work together seamlessly in your trucks, with your management systems, and with our global network. Our dedicated test and innovation centre in Dusseldorf is at your disposal throughout your project to ensure that hardware and complete solutions work perfectly. And once deployed, our Global M2M Platform gives you a single web-based interface for tracking the status of all your M2M devices in real time and for raising support issues and provisioning requests. Get on the road Vodafone Global M2M is uniquely positioned to help you to take advantage of this innovative technology in order to drive down costs, increase productivity and agility, protect your drivers and improve sustainability. To find out more about Vodafone s M2M solutions for road transport and logistics, visit m2m.vodafone.com, or contact your account manager.

m2m.vodafone.com Vodafone Group 2013. This document is issued by Vodafone in confidence and is not to be reproduced in whole or in part without the prior written permission of Vodafone. Vodafone and the Vodafone logos are trademarks of the Vodafone Group. Other product and company names mentioned herein may be the trademarks of their respective owners. The information contained in this publication is correct at time of going to print. Such information may be subject to change, and services may be modified supplemented or withdrawn by Vodafone without prior notice. All services are subject to terms and conditions, copies ofwhich may be obtained on request.