Masternaut Live. The power to drive change: vehicle tracking technology and services built around your business goals

Transcription

1 Masternaut Live The power to drive change: vehicle tracking technology and services built around your business goals

2 For a company of our size, it was less the concern of making a bad investment by choosing the wrong supplier it was the concern that by making the wrong choice we will not see the improvements in customer service and efficiency that the board are demanding. Masternaut s expertise has been reassuring. They have seen it all before. Ops Director, Utilities company

3 The challenges businesses face Making technology investment pay The rapid growth of mobile technology, and the skill of some companies in using the availability of accurate, live data and reports based around business KPIs, has raised the bar in terms of the efficiencies it s possible to achieve, and the speed of service and flow of information that customers expect. If you re considering telematics, you will want a future-proof, reliable, accurate technology, and the services of a partner to help you maximise your return on investment. It s what we re all about. Masternaut Live provides live and historic vehicle location information with the highest levels of accuracy and reliability. Where it gives you a powerful advantage over competitors using other systems, is in the customisable, flexible reporting that communicate key data to different user types immediately. Moreover Masternaut Connect was designed with a difference: through our APIs you can connect fleet data to other business systems for a truly powerful management system. See the separate Getting more from Masternaut brochure, which explains how you can deliver even better service through integrating our Connect Platform with your other business systems. Aligning operations to strategy Chances are, your competitors work with us. That means right up to board level, they have appropriate reports, based on business priority, that unlock opportunities to reduce costs and increase productivity. Some of the management capabilities you will get: For the fleet and ops teams: Dispatch drivers more quickly, get more jobs done in a day. Identify wastage: wrong routes taken, excessive idling, deviation from schedule, late starts, failure to attend. Respond to problems, urgent customer requests or changing circumstances with confidence. Prove SLA compliance, with full, visual audits that make relationship management easier. Ability to add on driver comms, sat nav, driver behaviour, tax and expense or many other modules, so your business cannot be overtaken by competitors with better fleet technology. For the board: Benchmark fleet across territories or divisions. Understand root causes Masternaut is your eyes and ears on the road. Analyse cost reduction or productivity over time to create competitive advantage. Meeting customer expectations Customers expect almost 24/7 access to information. They expect accuracy, personalisation, and constant communication. They expect automation, when it gives them higher service levels. Some of the customer expectations that Masternaut helps you meet: Live, accurate information on vehicle location Historical proof of attendance Reports for time spent on site Quicker dispatch to jobs, using Masternaut s find nearest Right staff sent to jobs, through Masternaut s skills, attributes and grouping functions A shared philosophy We re like many of our customers. With our team of engineers out on the road, our targeted customer support team, our international operations, our own need to meet strict SLAs, and our impressive growth plans, we understand your challenges. We re believers in the strong competitive edge that the right tech, with the right support, built around your defined business goals, gives you as a business. Our mission is to work with customers to help them succeed.

4 Masternaut Live delivers for your whole business For drivers Accurate, reliable data means drivers trust Masternaut No-fuss, right-first time fitting by our engineers helps keep drivers on the road Driver booklet explains what drivers need to know; driver Facebook channel helps drive engagement Privacy button options, for drivers who use their own or company vehicles for personal business For fleet managers View whole fleet, division, depot or individual driver Automatic reports and clear visuals make management easy Make conversations with depot managers factbased, with your shared data Support from one of our Enterprise account managers For the board View Dashboard, KPIs and exceptions for an instant read on your business API lets you integrate to other business management systems, if required Our change management team has worked with hundreds of large companies, to deliver swift, measurable changes in driver behaviour that resulted in increased profitability and productivity For depot managers Clear graphic reports make management easy Late starts, unexpected move out of locations, vehicles where they shouldn t be everything is covered Excellent, visual historical information makes resolving disputes painless Our customisable reporting means depot managers only see the info relevant to them

5 The Connect Platform Connect platform Our Connect platform powers all Masternaut modules, including Masternaut Live. It was developed by us as a leap forward technology that would enable all our customers to get unrivalled performance today, and the ability to add greater functionality over the coming years. As one of the few from scratch, bespoke telematics platforms, it delivers more than you expect. Our customer retention rate is the envy of the industry, because the usability and power to improve you get with Masternaut means users throughout the business, simply do not want to downgrade. Customer services Our Enterprise customers are served by a dedicated team who understand the importance of swift and accurate response, and who work to strong deadlines. Relationship managers Our enterprise relationship managers meet with you frequently, to prompt review of performance, manage KPIs and help anticipate and plan for further improvements whether it s additional modules, or wider roll-outs. Hosted Constant development, based on customer feedback with free, live over-the-air upgrades Scalable Future-proof Secure / SSL Enables multi-users Integratable, with our API (separate API brochure available) No support needed from your own IT teams Strong support: the team that developed Connect work for us Seamless customer experience across devices The passion and market knowledge from the new business team at Masternaut stood out a mile. We are not only happy with our choice, but learned a lot through the buying process that actually made us refine our own business goals, as we learned what was possible. Senior Fleet Manager, Transport Company

6 Choosing your telematics partner Many of the UK s largest companies and organisations choose Masternaut. The difference between ourselves and other providers you may speak to is that, firstly, we are telematics specialists, and have been from the outset. Our entire focus is on developing, delivering and supporting telematics solutions in the UK and Europe. The second difference with Masternaut if that we develop and own the technology throughout the process. What is telematics? Telematics is an advanced technology that communicates information to and from moving vehicles and computers, and processes this data so that customers can see clearly and graphically what vehicles are doing, and have done at any time in the past. Put simply, it s a means of controlling your drivers and vehicles. Telematics, often referred to as vehicle tracking combines telecommunications, GPS mapping, electrical engineering, computer programming and data processing. Getting telematics right is an art and a science. Although we know how important price is for our customers, our focus is on giving you the constant, accurate, reliable, instant-to-understand information that saves you time and hassle. We ve been in the industry for 20 years: much longer than any competitor, and we re confident that noone understands how to use telematics to drive benefits for our customers better than us. What buyers need to know Telematics providers have bought and amalgamated technologies from many different sources, which affects reliability and, in the event of a problem, can leave suppliers with little influence or ability to fix issues. One change in a technology owned by a third-party could have consequences on your data availability, accuracy or reliability. Many of the platforms offered in the UK marketplace are not capable of supporting much more functionality in the future. We all know that telematics will develop even further in the next few years. Our Connect Platform was designed to give the robustness needed to support a range of future modules, and open API to enable integration with your other software (should you wish). In three or four years time you could choose to keep your Masternaut solution or upgrade live and over the air to increased functionality, all without needing new hardware or training in a new system. Many telematics providers receive the bulk of their income from completely different products and services. Their long-term commitment to telematics development and support is unclear. Supporting and growing telematics business is not a priority for their board. We believe that from service, technical, engineering perspectives and userexperience there is not a better solution than Masternaut. The power we give you to make improvements across your business is unrivalled.

7 The Masternaut difference Your data is safe and secure. We host your data on our own servers. We don t rely on cloud providers, or outsourced companies, who increase risk of data loss or compromise. You can access your data reliably, and you don t need to worry about the financial and data security of third-parties: always a key risk with any software as a service product. You benefit from product improvement, on an ongoing basis, and for free. As a telematics specialist, development and improvement is ongoing and our only development priority. Whether it s additional reporting functionality, new views or new ways to manipulate your data, we launch new improvements throughout the year. You deal with us directly, so problems are solved more quickly and you get expert service. We don t use resellers. Our professional services team is truly unrivalled. None of our competitors have anything approaching the size and level of expertise of our consultant team. Their sole role is to work with large customers to ensure that the business benefits desired, are delivered. From driver training course, to change management programmes, to support on report set-up, they can work with you every step of the way to ensure that your investment with us gives you the results you want. You can customise the system fully. Our modular system means you can put together a fleet management package to suit you. Dashboards, reports, thresholds are all fully customisable, so you re measuring and reporting on the key data that drives your business success. The service and quality of data you get depends on the solution provider you choose... APIs Masternaut Design, build & fit hardware, firmware & software for reliable accurate service Disloyal SIM automatically connects to the strongest GPS signal whatever the network Reports and graphics based on your business Feed data to your wider business for an easy big data solution Other providers Assemble hardware, firmware & software designed by other supplies for other purposes Network coverage means vehicles are not tracked 100% of the time Data is there, but takes longer to interpret No ability to feed data to other critical business systems With Masternaut Live you get Hardware Software features Reporting Administration Support & management Sales Process Installed black box device CANbus interface option Driver ID option In-cab lightbar with privacy button option Auxiliary connections Live location tracking and associated features Historical journeys Alerts PTO and inputs Standard suite of reports Customised reporting Trend reporting Dashboard of indicators API upgrade option Hierarchy configuration Multi-language Flexible, role-based log-ins Telephone helpline support Engineering support Specialist account management Account review meetings Bespoke proposal based on your business needs

8 Also from Masternaut... EcoDrive Masternaut Live gives you instant and historical information on your vehicles locations. The vast majority of our Enterprise customers take Masternaut EcoDrive in addition to Live, so that they also get the tools and data needed to: change driver behaviour reduce vehicle costs and fuel consumption Masternaut EcoDrive demonstrate substantial ROI Please ask your contact to provide you with our separate EcoDrive brochure. The complete solution for driving advanced telematics, patented business change: CANbus connectivity, consultanc and more with Masternau y t EcoDrive