ooredoo.om/business BUSINESS VIDEO CONFERENCING SERVICES USER GUIDE

ooredoo.om/business BUSINESS VIDEO CONFERENCING SERVICES USER GUIDE

Table of Contents Moderator s User Guide 1. Video conferencing - Signing in...2 2. Home Page...3 3. Adding contacts...4 4. Creating a Conference Call...5 5. Setting up Convergent Conferencing...7 6. Starting the Conference...8 7. Moderator s Features...9 8. Create a Questionnaire...11 Participant s User Guide 9. Joining the Conference Call...13 10. Video Features...13 Summary of Features 11. Summary of Features...14

Getting Started Welcome to Ooredoo Business Conferencing! Business Conferencing is one of the simplest and most cost-effective ways to get people together for a meeting. Engage with your teams, vendors and suppliers efficiently at a time suitable to all and make the most of your meetings with Ooredoo s Business Conferencing services. 1

1. Video conferencing - Signing in 1.1 Enter your login username and password. 2

2. Home Page G H B C D E A F 2.1 Home Page Options A. Start Now Start an instant conference. B. My Conference Click here to view your conference history. C. Create Conference Create a conference and invite guests. D. Conference Template Select this to view the existing templates you have created in previous conferences to avoid entering the same guests for a new conference. E. Contacts Click here to view your contact list. F. Search Look for past conferences using the subject name to find conference details. G. Settings Click here to view and edit your profile settings and change your password. H. Log out Log out once you have completed your conference call. 3

3. Adding contacts A B C D 3.1 Contacts options A. Add Group Create groups to invite more than 1 contact simultaneously. B. Add Contact Add contacts to your phonebook by providing the details required. C. Import Contacts Import contacts saved from your Outlook. D. Export Contacts Save the contacts onto an Excel file. 4

4. Creating a Conference Call A B C D E F G 4.1 Creating conference call options A. Subject Input a conference subject. B. Type Select the type of call: Video. C. Time Choose between 3 types of calls from the dropdown menu: i. Instant Conference Begin an instant conference and select a time duration. ii. Scheduled Conference Schedule a conference with a specified date and time. iii. Recurring Conference For recurring conferences indicate whether it is on a daily/weekly basis, the amount of times per day/week and the date, time and duration. D. Participants Invite your participants from either the contact list found on the right side of the page or you can add external participants by inserting their name, number and email. E. Number of Participants Add the number of invited participants. F. Advanced Settings To further customise the conference call, select this option to make changes to the time zone, notification alerts and automatic options. G. Click OK to proceed with booking the conference call and your participants will get the conference notification via email and SMS as per your alert settings. 5

4. Creating a Conference Call (continued) H H. Click on Join Conference to enter the call. 6

5. Setting up Convergent Conferencing 5.1 On your first conference session, a popup will appear as illustrated above. This popup will request permission to install the Convergent Conference Setup Wizard. Click Next to begin installing and allow it to download. 5.2 Once it has finished installing, you ll see the above alert informing you that you are about to join the conference. 7

6. Starting the Conference 6.1 Make sure the camera and microphone devices are set up and ready to begin the call. Once you ve entered the call you ll receive an alert that says You have successfully joined the conference. 8

7. Moderator s Features 7.1 Moderator Options A. Advanced Operations Enables the moderator to edit the conference settings. B. Feedback Share your feedback and conferencing experience with the Ooredoo team to help us enhance your online experience. C. Cancel Sharing Permission Control whether the guests are able to share files, the Whiteboard application and their desktop view. D. Free View Control where the guests select a video to be displayed on their screen. E. Voice Activation Service Loudest speaker detected is played. F. Multipicture Settings Edit the participant view settings. G. Conference File Upload a file to share with the participants. H. Survey Questionnaire Create a questionnaire and share with the participants of the conference. I. Conference Recording Record and save the conference call in.asf format, Whiteboard or desktop sharing. J. Extend Conference Extend the duration of your conference. K. Lock Conference Participants that haven t joined the conference yet can be locked out as per the moderator s settings. L. End Conference End the conference if it has finished before the set timeframe. M. Conference Details View the conference details. N. About View the conference information. A B C D E F G H I J K L M N 9

7. Moderator s Features (continued) O P Q R S T O. Invite Add more guests after starting the conference. P. Share Desktop Share your desktop, a Whiteboard or a file (in a Microsoft format i.e. Excel, Word, PowerPoint or Outlook) with the participants. Q. Participants Displays the participants that have been invited to the conference. If the name is in bold, then the guest is part of the conference. If not, the participant is absent. R. Call Icon Click to call the guest if they haven t joined yet. S. Microphone Icon Select participants to mute. T. Chat Send an Instant Message to the participants in the call and specify whether to send it to all or specific participants. U. Document with Arrow Icon Export the Instant Message conversation. U 10

8. Create a Questionnaire A B i ii iii iv 8.1 Questionnaire options A. Select Survey Questionnaire from the settings. B. Select Add Survey. C. To create a survey: i. Select a theme name. ii. Indicate whether it has an open duration that will be available throughout the call or a limited timeframe to complete the survey. iii. Select Add Issue to add a new question, then select between 3 types of question formats: Radio, Multiple or Q&A. iv. Click Publish once you ve completed the survey and the guests will be notified that a survey has been published for them to complete. v. Once the time to complete the survey is over, click on Survey Questionnaire from the dropdown menu, then select the questionnaire that you would like to view the results from. 11

8. Create a Questionnaire (continued) D. Once you click on it, the results will appear as illustrated below: i. If you d like to end the voting before the time has lapsed, simply click on End Vote. ii. Publicise Report Sends the results of the poll to the participants. iii. Export Result Export the results of the questionnaire and it will be saved to Excel. i ii iii 12

Participant s User Guide 9. Joining the Conference Call 9.1 Participants will receive an email and SMS informing them of the time and passcode to enter the conference call with a link to the portal in the email. A reminder will be sent before the call begins to the user via email and SMS. 9.2 You can join by clicking on the link in the email that will direct you to the conference immediately. 10. Video Features A B C D E F A. Feedback Share your feedback and conferencing experience with the Ooredoo Team to enhance your conferencing experience. B. Conference File Upload and share files with the participants in the conference call. C. Survey Questionnaire Complete a survey created by the conference administrator i. The results are anonymous. ii. When a survey is shared by the chairperson a popup will appear at the bottom left screen of the call informing you. Either click on the popup to complete the survey or select Survey Questionnaire from the dropdown settings provided in the menu. D. Apply for Chair Request to become the chairperson of the conference call from the current chairperson to have access to a set of features exclusive to the moderator. E. Conference Details View the conference details. F. About View the conference information. 13

Summary of Features 11. Summary of Features Product Features Moderator Invited Guest Feedback Record Invite guests Advanced operations Mute guests Call absent Control sharing permission Free view VAS Conference file Survey Questionnaire Apply for Chair Conferencing recorded by moderator Create Sub-conference Extend conference Lock conference End conference Conference details About 14

ooredoo.om/business