Industry Notification Accessible Letter

155 Gannett Drive South Portland, ME 04106 Industry Notification Accessible Letter Date: November 18, 2008 Number: SYS 0035-11182008 Effective Date January 2009 Category: System Subject: Updated Wholesale Customer OSS Test Plan Schedule Related Letters: SYS 0002-04152008, SYS 0008-05302008, SYS 0016-08222008, SYS 0019-09152008, SYS 0024-10062008 Attachments: Target Audience CLEC, IXC, Reseller Area Impacted: FairPoint Wholesale Customers operating in the States of Maine, New Hampshire and Vermont Wholesale Customer Response deadline: N/A Contact: Send all Questions to: FairPointcmp@fairpoint.com Conference Call/Meeting N/A This notice is being sent to advise FairPoint Wholesale Customers of the updated FairPoint OSS Test Plan Testing Schedule. Description of Changes: Phase III OSS Test Plan Schedule FairPoint is extending the current Phase of GUI and ebonded testing through December 5, 2008. If your company is interested in testing please send a request to FairPointCMP@FairPoint.com. We are providing additional testing windows as follows: 11AM to 2PM and 3PM to 6PM daily. The additional days being added to the schedule are Monday November 24 th, Tuesday November 25 th, and Monday December 1 st through Friday December 5 th, 2008. The following Test Cases are included in the current Test Deck: (continued on the next page) Page 1 of 6

Scenario Number PO-1 PO-2 REQTY P/ACT Transaction Scenario Description CLEC will validate address by using a TN as the input Address Validation by TN for the transaction. Address Validation by Partial Address CLEC will validate address using partial address as the input. CLEC will validate an address by using the full address PO-3 Address Validation by Full Address as the input for the transaction. CLEC will validate address but returns alternate PO-4 Address Alternative Validation address. PO-5a TN Reservation (Conversational) CLEC will inquire for a TN in conversational mode. PO-5b TN Reservation (Conversational) CLEC will reserve a single residential TN in conversational mode. PO-6 Collocation Facilities Assignment CLEC requests a assignment information for the desired collocation facility. PO-8 TN Reservation (Direct) CLEC will reserve a single business TN. PO-9 TN Reservation (Direct) CLEC will cancel a TN that is currently reserved. PO-10 Feature/Service Availability CLEC will perform a Feature/Service Availability inquiry for an NPA NXX (TXTYPE: C). PO-11 Appointment Scheduling Request CLEC requests a firm appointment reservation (TXTYPE: D). PO-12 Appointment Scheduling Change CLEC changes an existing appointment reservation (TXTYPE: D). Pre order keeps timing out. PO-14 PO-15 PO-16 PO-17 PO-18 PO-19 PO-20 PO-21 PO-22 PO-23 PO-24 PO-25 OR-1 EB /V Parsed Customer Service Record (CSR) Retrieval Unparsed Customer Service Record (CSR) Retrieval CABS Customer Service Record (CCSR) Retrieval Address Validation for Fiber Fiber Availability Directory Listings Request by Name Directory Listings Request by TN Loop Make-up CFA Inquiry Location Inquiry Address Validation by Full Address TN Assignment Migrate Lines CLEC requests a CSR for a retail customer in an parsed format (TXTACT = E). CLEC requests a CSR for a retail customer in an unparsed format (TXTACT = E). CLEC requests a CCSR for their own account (TXTACT = R). CLEC requests an address validation with full address to precede a Fiber Availability Check (TXACT = A). CLEC requests information about fiber to the premise after a success address validation (TXACT = W). CLEC requests a directory listing view using a name (TXACT = T). CLEC requests a directory listing view using a TN (TXACT = T). CLEC requests query to determine if facilities exist for loop technology-dependent products (TXACT = J). CLEC requests channel availability through connecting facilities assignment in advance of an ASR. CLEC requests a address validation in advance of an ASR. UNEP order where the CLEC starts with a Address Validation Pre-Order. CLEC issues a TN Reservation Pre-Order after a successful validation of the address. Retail POTS customer migrates all 2 lines to a CLEC Reseller and Recaps DL Information. Page 2 of 6

OR-2 OR-3 OR-4 EB /N EB/C EB/D EB/Y for SuspendE B/B for Resume New Install with DL and Call waiting feature. Feature Changes on existing line. Disconnect All lines CLEC orders a New Customer install with two new Resale POTS lines. Both will be main lines with DL and Call Waiting. CLEC submits a change request to add Call Forwarding and add an additional line to an existing customer. CLEC submits a disconnect order to disconnect all lines. OR-5 Suspend CLEC suspends customer for non-pay. EB/V Customer migrates to a CLEC Resale and changes OR-6 Migrate Lines and Change Listings listing information. DB/N CLEC requests addition of a new Wholesale OR-7 New connect Advantage voice connection for customer. OR-8 EB/T Transfer Service Resale Customer moves to new address location. OR-9a OR-9b OR-10 OR-11 OR-12 OR-13 OR-14 OR-15 OR-16 OR-17 OR-18 OR-20 OR-21a DB/V DB/V DB/V DB/C AB/V AB/D DB/ D DB/T DB/C BB/V Migrate to Wholesale Advantage Voice and change due date. Change due date on a Wholesale Advantage Voice Line order Migrate WA voice from one CLEC to another with feature change Add WADSL and request tech install. Migrate Loop service Add Loop Loop service disconnect Disconnect Service Move Business Lines Change PIC Add a loop Migrate Loop and LNP Add new Loop Business single line customer migrates as specified to a Wholesale Advantage CLEC. CLEC then submits a SUPP-2 to change due date. An existing Wholesale Advantage customer migrates as-specified a two line customer from another CLEC. During migration customer wants Call Waiting to be added. An existing Wholesale Advantage voice customer adds wholesale Advantage DSL to their service. Customer requests installation to be done by a tech at their premises. CLEC requests migration of an existing residential customer's 2-wire ADSL-R loop service from one CLEC to another. New CLEC customer requests installation of a 2 wire ADSL-R loop. CLEC requests a complete disconnect of a 2 wire ADSL-R loop service. CLEC customer with Wholesale Advantage voice disconnects service. CLEC requests move of end user location for a 1 line WA Voice customer within the same serving Wire Center. CLEC requests change of single line customer changes the PIC. New CLEC customer requests installation of a 2 wire ADSL-R loop with a dispatch request. CLEC requests migration of a Retail customer with single line to loop service with LNP. CLEC requests addition of 2 wire analog loop for a business customer. Page 3 of 6

OR-21b OR-22 EB/Y for SuspendE B/B for Resume CB/V Process a Supplement to the order on a new AB Loop Restore After the original request is submitted, the CLEC submits a supplement to change the NC/NCI/SECNCI Codes on the LSR. (SUPP-5) (regraded to a digital). CLEC clears seasonal suspension and restores customers service. OR-25 Number portability OR-28 KB/N Add Resold Private Line CLEC requests addition of a Resold Private Line. JB/N CLEC requests Residential stand alone directory OR-30 Directory Listings listings. OR-31 PB/N Add Centrex service CLEC requests Resold single line Centrex service. EB /N CLEC orders a New Customer install of a single resale OR-32a New Resale Voice Install voice line. OR-32b OR-33 EB/N JB/C JB/CLACT =D Customer initiated cancel of a New Install Change Additional Listing on standalone Directory Listing Delete 1 Telephone Number of a 2 line Listing Business Account CLEC submits a SUPP-1 for a customer initiated cancel. CLEC requests change to the additional listing standalone directory listings for a Residential customer. CLEC business requests Delete of one telephone number of a two line account. OR-34 OR-36 SD/N New MeetPoint DS1 Circuit CLEC adds a DS1 circuit for a meet point arrangement. OR-37 SD/D Disconnect DS1 CLEC disconnects a DS1 circuit OR-38 SD/N New Muxed DS1 Circuit CLEC adds a DS1circuit with a multiplexer. SD/N CLEC adds a non-multiplexed DS1 Circuit and OR-39 New DS1 with Inside Wiring requests Inside Wire. SD/C CLEC changes Cross Connect Equipment Assignment OR-40 Update DS1 with a CCEA (CCEA) on an existing DS1. OR-41 SD/N New DS3 with Termination Location CLEC adds a DS3 with a new ACTL. OR-42 SD/N New Muxed DS3 Circuit CLEC adds a DS3 circuit with a multiplexer. OR-43 SD/N New MeetPoint DS3 CLEC adds a DS3 circuit for a meet point arrangement. OR-44 MD/D Disconnect of Tandem Trunk CLEC disconnects a tandem-routed trunk. MD/C CLEC requests addition of 24 trunks to existing trunk OR-46 Augment trunks group by submitting a switched augment circuit ASR. MD/C CLEC submits a translation order against a switched OR-47 Change a Switched Circuit circuit. MD/N CLEC submits ASR to set up an IC Transit interconnection to connect between their switch and OR-50 Add interconnection trunk FairPoint switch. OR-51 DB/N UNEP Order Lineshare Loop w/ Data/Voice OR-52 Shared Line OR-53 JB/N New Residential Directory Listing w/fax line OR-54 EB/T Resale Move Order w/ DL Update CLEC request for UNEP order beginning with Address Validation, TN Reservation, and Order to provision Service, Features, Blocks, and PIC / LPIC. CLEC submits a request for LineShare loop order with Data/Voice Shared Line that is ADSL - R Qualified. CLEC submits a request for "new" two line listing additional line fax with 1 degree indent (residential account). CLEC submits a request for Resale Order move service address and updating Directory Listing. Page 4 of 6

OR-55 MD/D Disconnect of End Office Trunk Wholesale Customer request disconnect of End Office trunk. OR-56 MD/C End Office Trunk Group Translation Wholesale Customer submits a translations only order for an End Office Trunk Group. OR-57 MD/N New End Office T1 Trunk CLEC submits new end office T1 trunk order. OR-58 OR-59 OR-60 SD/N SD/N EB/N New Muxed DS1 Circuit with invalid NC/NCI Combination New Muxed DS1 Circuit with Invalid SECLOC New Resale Order with an End User Address that is MSAG Invalid CLEC adds a DS1circuit with a multiplexer with invalid NC/NCI Combination. CLEC adds a DS1circuit with a multiplexer with invalid SECLOC. CLEC orders a New Customer install with a new Resale POTS lines. The order contains an Address that is MSAG Invalid. OR-62a CB/V Number Portability Number Portability with SUP 2 to OR-62b CB/V change DDD Number Portability with SUP 1 to OR-63c CB/V Cancel Order TA-1 Resold POTS Trouble CLEC creates a trouble ticket on a Resold POTS line. TA-2 Cancel Resold POTS Trouble CLEC cancels an existing Resold POTS trouble. TA-3 TA-4 TA-5 TA-6 TA-7 TA-8 TA-9 TA-10 TA-11 TA-12 TA-13 TA-14 TA-15 Second Trouble on Resold POTS Verify Repair Completion on Resold POTS Add Information to Resold POTS Trouble Escalate Resold POTS Trouble Services With Premises Address Trouble for DSL Add Information to Services with Premises Address Trouble Escalate Services with Premises Address Trouble Modify Attribute on Services with Premises Address Trouble Modify Attribute on Resold POTS Trouble Retrieve Update Resold POTS Trouble Services Without Premises Address Trouble for Special Access Create a Resold POTS Trouble and then Force close it Cancel Services without Premises Address Trouble CLEC attempts to create trouble ticket on a Resold POTS line that has already been reported. CLEC verifies repair is complete on a Resold POTS trouble. CLEC adds additional information to an existing Resold POTS trouble. CLEC requests an escalation an existing Resold POTS trouble. CLEC creates trouble ticket on Services with Premise Address, in this case an xdsl line. CLEC adds additional information to an existing Services with Premises Address trouble. CLEC requests an escalation an existing Services with Premises Address trouble. CLEC modifies the attributes on Services with Premises Address Trouble. CLEC will modify an field attribute on an existing Resold POTS trouble. CLEC will request a status update on existing Resold POTS Trouble. CLEC creates trouble ticket on Services without Premise Address, in this case a special access service. CLEC creates a new Resold POTS Trouble ticket. Then Force close open ticket. CLEC cancels an existing Services without Premises Address trouble Page 5 of 6

TA-16 TA-17 Retrieve Update Services without Premises Address Trouble Verify Repair Completion on Services with Premises Address CLEC will request a status update on existing Services without Premises Address CLEC verifies the repair has been completed on existing Services with Premises Address trouble. CLEC attempts to create trouble ticket on a Services TA-18 Second Trouble on Services without Premises Address without Premises Address line that has already been reported. TA-19 Create Service without Premise Address Trouble Ticket and then Force Close ticket. CLEC opens a Services without Premises Address trouble and then Force Close ticket. TA-20 Create a Resold POTS Trouble with Invalid Circuit ID CLEC attempts to create a Resold POTS Trouble but uses an invalid circuit ID. TA-21 Create a Services with Premises Address Trouble with Invalid Circuit ID CLEC attempts to create a Services with Premises Address Trouble but uses an invalid circuit ID. TA-22 Create a Services with Premises Address Trouble with a Feature Problem CLEC attempts to create Services with Premises Address Trouble for Caller ID. TA-23 Create a Services with Premises Address Trouble with a Priority Line CLEC attempts to create Services with Premises Address Trouble for a Police Line. TA-24 Open a trouble ticket for Vendor Meet Request CLEC requests FRP technician to meet with CLEC technician. TA-25 MLT - FullTest CLEC submits MLT Full Test on POTS Line Page 6 of 6