FairPoint Change Mgt Meeting & Wholesale User Forum

Transcription

1 FairPoint Change Mgt Meeting & Wholesale User Forum Rich Murtha - Vice President Wholesale Customer Operations November 14, 2013

2 Agenda Opening Remarks and Conference Call Etiquette Mute Phones when not speaking *6 (*6 again to un-mute) Never put your phone on hold to take another call (avoids music on hold) State your name and company when speaking

3 Agenda 1:30PM to 3:00PM Wholesale User Forum & Change Management Process Agenda 1:30PM to 1:40PM Introductions Agenda 1:40PM to 2:10PM 2:10PM to 2:40PM 2:40PM to 2:45PM 2:45PM to 2:55PM 2:25PM to 3:00PM New Wholesale User Forum Process Special Topic's: Next Generation 911 Database Updates Bill Data Tape Updates Type 1 Change Requests (CR) Review: December 2013 Release Type 2, 3, 4, and 5 Change Request (CR) Review Review CRs Wrap Up, General Notifications, Next Steps, Closing 2

4 FairPoint Change Mgt Meeting & Wholesale User Forum Future Wholesale User Forum Process Rich Murtha - Vice President Wholesale Customer Operations

5 Future Wholesale User Forum Process Establish a process to communicate needs, potential opportunities in a more collaborative effort. This is a process to manage community impacting items such as the operational issues completed in the 2012 Wholesale IT program. This will be an ongoing business to business relationship between FairPoint and all CLECs who participate. 4

6 Future Wholesale User Forum Process 1. Working Committee - Designate representatives within the CLEC community and FairPoint to represent topics of discussion, issues that impact one another, develop plan and timeframe to resolve issues. System Issues Process Issues 2. From working committee meetings, any issues requiring attention would result in joint technical team(s) being assembled to meet separately to troubleshoot. 3. Prioritization / Ranking of items 4. Agreement that there is an issue worthy of committee engagement Distribute to troubleshooting process 5. Agreement of complete definition for each problem Rules of engagement Who, What, How, When Completion criteria WUF will be the vehicle to readout on the working sessions. FairPoint will also cover and share IT changes and release information 5

7 Future Wholesale User Forum Process Meetings will be face-to-face in Manchester, NH area Establish chairs Establish resolution process Effectively utilize WUF/CMP process to handle and discuss issues impacting CLEC community Overall goal is continuous improvement Communications handled thru CMP mailbox CLECs to provide agenda items for the January WUF by Dec 5,

8 2014 WUF/CMP Meeting Schedule January 9, 2014 March 13, 2014 May 8, 2014 July 10, 2014 September 18, 2014 November 13, 2014 Distributed via Accessible Letter in early December 7

9 Wholesale User Forum and Change Management Process Questions 8

10 FairPoint Change Mgt Meeting & Wholesale User Forum Next Generation 911 Database Updates Rich Murtha - Vice President Wholesale Customer Operations

11 Next Generation 911 Database Updates Mission: To seamlessly transition the Legacy ALI database in the State of Maine from Intrado to a FairPoint hosted Next Generation ALI database. This transition will have minimal impact on the PSAP call takers. Wholesale Impact: While the new database and new interface are different from the previous system, the general concepts are the same. As the sole Database Service Provider, FairPoint is now responsible for working directly with all Carriers who have ALI records in the Database. Each carrier must have a registered NENA company ID to ensure that call data is delivered correctly. 10

12 Next Generation 911 Database Updates How the database was cut and brought back to Maine? Received initial test MSAG and TN loads from Intrado to identify issues prior to conversion Loaded final extract of current Intrado ALI database information into the new FairPoint hosted platform (911DataMaster s ALI DBMS). Coordinated and tested with all CLECs in Maine Replaced Intrado s proprietary AI cabinet to transition the ESA Links to the 5ESS (8 links split between the Portland and Lewiston Maine data centers) Performed test calls/monitored live traffic Performed Testing in a live PSAP to identify issues and resolve them prior to final PSAP transition Transitioned legacy ALI Links for the test PSAP from Intrado to FairPoint and monitored live call activity for 24 hours Transitioned all legacy ALI Links for the remaining 25 PSAPs to the new database platform 11

13 Next Generation 911 Database Updates Questions 12

14 FairPoint Change Mgt Meeting & Wholesale User Forum Bill Data Tape Updates Tom Nolting - Vice President Billing Support

15 Bill Data Tape Updates Monthly BDT files - discrepancies between presented charges, display inconsistencies, and missing WTN values. Additionally, instances where BDTs have not been available on the customer directories. (CLEC Operational Issues # 112, 113, 114) BDT issues have resolved beginning with November invoicing: BDT charges match the PDF (paper bill) with 10/31/13 deployment OCC s and Payments properly displayed/broken out from the MRCs Summary charges display correct roll up calculations Accurate display of Total Amount Due from the previous month's BDT WTN s have been updated to Kenan Billing and accurately presented within the BDT for >80% of values after Sept Systems Synch. Addressing remaining population with ongoing clean-up. Routines in-place to check delivery of all monthly BDT to new customer directories 14

16 Bill Data Tape Updates Questions 15

17 FairPoint Wholesale Change Management Process Type 1 Change Requests Linda Rice - Senior Manager - Wholesale Customer Relations

18 2013 Release Schedule Major Release Schedule: December 13,

19 Type 1 December 13, 2013 Release CR # Project Name Description FairPoint offers three PRI Packages in ME, NH, and VT. They are PRI Package A, B, and C. These offerings provide the customer a Local Distribution Channel, a port, Local Usage Minutes Of Use and 1 free DID block of 100 numbers on a Month To Month, 1, 2, or 3-year term New USOCs for DID These two new rate elements will be subject to the same termination liability and terms and conditions of PRI Packages A, B, and C in NNE. USOC Full Description MRC ZT9 ZT6XS ISDN PRI Each additional group of 100 DID numbers ISDN PRI Each additional single DID number $5.00 $2.50 For more detail see FairPoint Accessible Letter PRC New USOCs 18

20 Product Interval Management CR 3097 implemented with the August 2013 release FairPoint established a process change at the beginning of 2013 for retail orders eliminating same day due dates for many classes of orders. In an effort to standardize intervals throughout all FairPoint customer segments, Wholesale is following this process change. Wholesale LSRs impacted by the same day due date interval change include the following Request and Activity Types: Request Types AB-Loop BB-Loop with number portability CB-Number Portability DB-Bundle/Wholesale Package EB-Resale JB-Standalone Directory Listing KB-Resale Private Line Activity Types B-Restore C-Change D-Disconnection J-Standalone DL N-New Install V-Conversion S-Suspend W-Conversion as is R-Administrative Changes 19

21 Product Interval Management - Continued Example of CR3097 Implemented Example of Order Change Change Grade of Service: LSR Received Before 5pm Interval Prior to Implementation Same Day Current Interval 1 Business Day Call Waiting: LSR Received Before 3pm Same Day 1 Business Day Migration Conversion As Is Same Day No Cut Off Time 1 Business Day Telephone Number Change Received Before 5pm 1 Business Day 20

22 Product Interval Management - Continued The following exceptions apply: Process interval change does not apply to the following order types: Fix, Suspend Non-Pay, Restore, TSP and SnapBack. (These order types are allowed to have same day due date.) Simple Porting CB REQ TYPE AND ACTIVITY OF V (MIGRATION). If order meets Simple Port qualification standards, order will process business as usual (BAU). If order is indicated as an expedite, the current expedite process will be followed allowing the order to be manually worked in the center and reviewed if an expedited date can be met. 21

23 2014 Provisioning Availability Schedule - Holiday Schedule FairPoint Accessible Letter SYS Provisioning Availability Schedule Holiday Schedule FairPoint 2014 Provisioning Holiday Schedule for ME, NH and VT: Holiday Observed New Year s Day Wednesday, January 1 Martin Luther King Day Monday, January 20 President s Day Monday, February 17 Memorial Day Monday, May 26 Independence Day Friday, July 4 Labor Day Monday, September 1 Veteran s Day Tuesday, November 11 Thanksgiving Day Thursday, November 27 Day after Thanksgiving Friday, November 28 Christmas Day Thursday, December 25 22

24 FairPoint Wholesale Change Management Process Type 2, 3, 4, and 5 Change Requests Linda Rice - Senior Manager - Wholesale Customer Relations

25 Type 3 Industry Guidelines Industry Forum ATIS: OBF Ordering Solutions -ASO Change Request Summary CR # ASOG v48 Release Issue Date (Final Posting OBF) September 20, 2013 Flash Cut Weekend starting Friday March 14, 2014 ASOG CTE CLEC Testing TBD 2014 Dates 73 days Draft Business Rules January 3, days Draft Technical Specifications TC s have 15 days from publication of draft documents to provide comments January 10, days Final Business Rules and Technical Specifications and error message documentation - January 31, 2014 Effective Date/Implementation March 17,

26 LSR EDI to XML Implementation Scope Scope of moving LSR e-bond customers from EDI to XML in production will begin Q Documentation will be draft and ready for e-bond customers review by April 1 st, Completed Development and Coding phase will begin in Q In Progress for CLEC Test and Production (FairPoint and E-bond customers) Testing phase will be scheduled in test environment per e-bond customer. FairPoint will be ready for CLEC Testing by 9/3/2013.Completed Production will be scheduled per e-bond customer after testing certification. FairPoint will be ready for Production by 10/1/2013.Completed FairPoint will retire EDI effective July 1,

27 New Change Requests Type 4 and 5 FAIRPOINTWHOLESALE

28 New Change Requests No new Change Requests 27

29 Ranked and Balloted - Type 4 and 5 Change Requests

30 Type 5 Change Request CLEC Broadview Karen Bracken Verizon Business Sherry Lichtenberg Level of Effort Change Request Summary CR# - FRP Add Drop Down under Pre Order TN Reservation that would allow rep to select RANDOM/GOLD/SEQUENTIAL TNs/specified numbers other than NPA NXX XXXX only by line number This change will impact internal systems. High Final Ranking Current Status Pending Date to Production Draft Notes Production - not scheduled N- Random - no changes currently supported G Gold Easy number to remember Line number only 4 numbers the same (1111, 2222, 3333), 2 number pattern (2211, 3322, 4411), 3 and 1 number (3331, 1113, 2224,), or 1 and 3 numbers (1333, 4111, 3222) S Sequential Line numbers that are sequence ( 1001, 1002, 1003) 29

31 Type 4 FairPoint Change Request CLEC FairPoint Gwen Hammond Change Request Summary CR # - FRP LSR Forms LSNP and LS This is change to build the validation and requirements around the TNT field. The purpose of this change is to allow Wholesale Customer to request a Test and Tag on a cut through order. Note: When the Pre-Order responses indicates the address is cut-through and the End Users uses this field as described below the Service Provider will be billed for this service. CR Second by TNT values are 1 alpha character as follows: A Test B Tag D Test & Tag Jeanette Toledo - BCN Level of Effort Final Ranking Status Aug 2010 Ballot Pending Date to Production Production not scheduled 30

32 CR Adding TNT field to LS and LSNP Draft TNT Test and Tag Requested- Identifies the customer is requesting additional testing and tagging beyond that which is included with the product ordered. Drop Down: (1 alpha) A Test B Tag D Test & Tag This field is applicable to migration Requests only. CHC = Y without TNT field will designate a Hot Cut. CHC = Y with the TNT field will designate a Hot Coordinate Conversion If populated with a D, enter the following in REMARKS field on the LSR form: Test and Tag at demark Call Test Center at NPA-NXX-XXXX If populated with A enter the following in REMARKS field on the LSR form: Test at demark Call Test Center at NPA-NXX- XXXX If populated with B enter the following in REMARKS field on the LSR form: Tag at demark Call Test Center at NPA-NXX- XXXX 31

33 Type 4 FairPoint Change Request CLEC FairPoint Gwen Hammond CR Second by Change Request Summary CR # - FRP LSR Order Business Rule Change - LSR FORM field REMARKS conditional when the IMPCON Implementation Contact is also required. FairPoint is requesting that when the IMPCOM field is required that the Wholesale Customer send the address for a Implementation Contact so issues and or concerns may be sent via for feedback about the PON. IMPCON - Identifies the customer's representative or office responsible for control of installation and completion. Required when the CHC field = A, B, or Y. Required when the first position of the REQTYP field = A and the LNA field on the LS Form = N. Required when the first position of the REQTYP field = A and the CI. field on the LS Form = E. Required when the first position of the REQTYP field = "D" and the LNA field on the PS Form = "N" or "T". Required when the first position of the REQTYP field = "F" or "M" and the LNA field on the PS Form = "N". Required when the first position of the REQTYP field = "K" and the LNA field on the RPL Form = "N". Required when the first position of the REQTYP field = "L" and the LNA field on the RFR Form = "N". Required when the first position of the REQTYP field = "N" and the TNA field on the DDPS Form = "N". Required when the first position of the REQTYP field = "P" and the LNA field on the CRS Form = "N". Required when the first position of the REQTYP field = Q and the LNA field on the IS Form = N. Jennifer One Communications Level of Effort Final Ranking Status Aug 2010 Ballot Pending Date to Production Production not scheduled 32

34 Type 5 Change Request CLEC Cornerstone Austin Brower CR Second by Change Request Summary CR # - FRP TA Module This is a request to return the FairPoint tester s extension and name Please configure Remedy/VFO TA to return the FairPoint Tester's extension and name (via an Attribute Value Change Notification) when the tester picks up the ticket. This will provide a more efficient communication channel if the CLEC needs to call in to inquire on the ticket. SegTel Kath Mullholand Level of Effort Final Ranking Status Aug 2010 Ballot Pending Date to Production Production not scheduled 33

35 Type 5 Change Request CLEC BCN Telecom- Jeanette Toledo/Janet Rodriguez Change Request Summary CR# - FRP LSR Reqtyp DB and EB/ Act V and W Need to create a process that will allow us to migrate Local lines that have Fairpoint DSL in place. Line would be migrated and the DSL service would remain active with FairPoint and the DSL would be direct billed to the customer. We would be responsible for the voice services on the line and FairPoint would maintain the DSL services. CR Second by Austin Brower - Cornerstone Level of Effort High Ranking Feb 2012 ballot Current Status Date to Production Pending Production not scheduled 34

36 Type 5 Change Request CLEC Cornerstone Communications Austin Brower Level of Effort High Change Request Summary CR# - FRP VFO GUI Proposed Changes: VFO GUI - For all pop-up selections, please provide the meaning of each value /within/ the pop up, as well as in a tool tip at the bottom of the form. This is also inclusive for Sup Other Pop-up selector should include the meaning of each value (1 through N). This request will require new development to apply FairPoint Business Rules to each REQTYP/ACT and allow for changes/updates to VFO GUI as new versions of the LSOG are placed into production. Final Ranking 3.4 Current Status Date to Production Pending initiative FairPoint has yet to complete all requirements Production not scheduled 35

37 FairPoint Change Mgt Meeting & Wholesale User Forum Wrap Up, General Notifications, Next Steps, Closing Rich Murtha - Vice President Wholesale Customer Operations

38 2014 WUF/CMP Meeting Schedule January 9, 2014 March 13, 2014 May 8, 2014 July 10, 2014 September 18, 2014 November 13, 2014 Distributed via Accessible Letter in early December 37

39 Wholesale User Forum and Change Management Process Questions 38