FairPoint Change Management Process

Transcription

1 FairPoint Change Management Process John Berard, Director Wholesale Services Linda Birchem, Sr Manager OSS Implementation Portland, Maine November 19, 2009

2 Agenda 02:00PM to 3:30PM Change Management 02:00PM to 2:10PM 02:10PM to 02:50PM 02:50PM to 03:20PM 03:20PM to 03:30PM Change Management Meeting Introductions Agenda John Berard IT Weekly Update on Scheduled Deployments Gwen Hammond Change Requests Ballot Results Linda Birchem Wrap-Up John Berard 1

3 IT Agenda IT Regression Results Items planned for 11/19 deployment IT Top Priorities and Next Steps Change Management Priority Results Next Steps 2

4 Regression Feedback Regression Feedback from 10/29, 11/2 and 11/9 deployments 18 items were deployed in these deployment windows Feedback received for the items listed below All other items moved to the closed tab Defect Trans Type Defect Description CLEC Issue Identified IT Comments Directory Listing Orders Error Message Directory Listing (REQTYP=JB or ACT=J) orders need to allow same day due dates. Invalid error: Cable and Channel pair are invalid for the given Address Location- CONT'D (related to Incident 11156). This item will address Cable and Channel pairs which were not loaded in inventory from Verizon. Loop Make Loop Make up Pre Order response Up returns an incorrect LST value. Some same day due dates are still getting rejected with invalid due date errors for some scenarios. This applies to orders as well as cancels to orders. Supplement was placed on a confirmed order and failed for cable/pair not valid even though the original order was confirmed. Since the deployment on 10/29, results with invalid addresses are being returned when the search is performed with a TN. Due Date Interval was updated in the system. IT team has discovered an issue with the calculation of the interval which is being tracked by and is planned for 12/10. This is a known issue that is currently being tracked under Incident # which has a planned deployment date of 11/19. Until this is resolved, please work with your SPOC to supplement the order manually. Incident was opened to resolve the address issues with Loop Quals using a WTN. This was deployed on 11/9. The address issue for was also resolved. No issues reported since 11/9 fix. Moving to closed tab. 3

5 11/19 Planned Deployments 29 Items are planned for the deployment on 11/19 Items are marked in the IT Action Items list with a Prod PFD of 11/19. Accessible letter will be sent on Thursday (11/19) with the final list of proposed deployments. Follow-up accessible letter will be sent on Friday (11/20) to confirm the deployments. 4

6 11/19 Planned Deployments (Slide 1 of 2) Key Items for planned for 11/19 Deployment Enhance error message to include the TN or Circuit ID for multi-line orders to indicate which line caused the error System workaround to allow orders to create which were previously receiving the invalid message "System is currently busy. Please resubmit the order after some time" Clean up of UNE1, UNN1, and UCP1 FIDs on TNs where the line share circuits have been disconnected FOC should be returned on ASR Cancel orders Update to correct an invalid error for Sup 2s applied to AB/N orders. The error received is "Invalid cable and channel pair" but the original order created without the error. 5

7 11/19 Planned Deployments (Slide 2 of 2) Key Items for the 11/19 Deployment (continued) LSTFR field should be removed from the xdsl Loop Qual results Company validation logic needs to be implemented on standalone Directory Listing orders System should accept lower case apartment numbers rather than rejecting with message indicating the city is invalid System should no longer return the following error, ORA-00001: unique constraint (ASAP.IDX_ORDER_LINE_FEAT_PK) violated Sup 1 orders on CB/Vs are failing with error message, Unexpected error occurred in the system 6

8 Top IT Priorities Top IT Priorities Error Message Updates Jeopardy Notification Enhancements Wholesale Line to RCF Conversion The Excel spreadsheet has the items we are tracking for the IT call (included separately). The defects are separated into Active, Deployed and Closed tabs. Continue to submit your requests to replay rejected orders to update the error messages. with the following information: The CCNA provided on the LSR Request? The list of PONs you would like to re-push? The best time to re-push these orders? If you have a preferred time during which you would like us to resend the orders please let us know in advance.

9 Change Management Process Questions FairPoint Wholesale User Forum - Proprietary and Confidential 8

10 FairPoint Wholesale Change Management Forum Type 2, 3, 4, and 5 Change Requests Linda Birchem, Sr Manager OSS Implementation Portland, Maine November 19, 2009

11 Type 1 Defect CLEC One Communication James Nesmith Level of Effort High Change Request Summary Defect # - XXXX VFO GUI VFO GUI Pre-Order add the ability to visually see caption and other complex directory listings similar to VZE show book functionality. This view/tool will allow CLEC s to accurately view caption listings and the indents as well as assisting the issuance of accurate DL change orders. This request would be new development within FairPoint working with the IDEARC files and the Synchronoss VFO GUI or a new Tool. Final Ranking CR# - FRP moved to the Type 1 Defect List as of November 2009 Date to Production 11

12 Type 1 Defect CLEC AT&T Debbie Knittel & Mary Mullen Change Request Summary Defect # - XXX VFO GUI VFO GUI LSR Ordering and TA add functionality to GUI to allow companies to place and sort orders and trouble tickets by multiple Company Names(CCNAs) Level of Effort High Currently the VFO GUI does allow the ability to sort the column Company Code on the order List as well filtering by Customer Code. This request would be new code and logic to the VFO GUI set-up and the change would need to be approved by the fellow Synchronoss customers. Final Ranking CR# - FRP moved to the Type 1 Defect List as of November 2009 Date to Production 12

13 Type 3 Industry Guidelines OBF UOM Industry Forum Change Request Summary ATIS - OBF UOM ASR Committee CR # - FRP ASOG 40 Release Issue Date (Final Posting OBF) September 25, 2009 Flash Cut Weekend March 19 th 21 st, 2010 ASOG CTE 4-6 weeks prior to Implementation February 1, 2010 thru March 12, 2010 Date to Production Effective Date/Implementation March 22,

14 October Ballot Results Type 4 & 5 Final Ranking Final Results 1 thru 5 Ranking per CLEC CR Number Description LOE Blanks - 1 Pass Access Point 5 - AT&T 5 - Broadview 5 - Comcast 5 - Cornerstone 5 - Granite 5 - IDT 3 - Level 3 5- Matrix 3 - MetTel 5- One Comm Blank - Oxford 5 - PAETEC 2 - Pine Tree 5 - SegTel 5 - SoverNet 5 - USA Tel 5 - Verizon Business 5 - XO Comm FRP VFO GUI Proposed Changes: Add FOC Date (confirmed date) Provisioning Complete date and Billing Complete date Add Cancel view only Add sup field - Complete added per Synchronoss Add FairPoint Order Number Add the ability to manipulate the fields as they appear on the work list by each login Medium 13

15 October Ballot Results Final Ranking Final Results 1 thru 5 Ranking per CLEC CR Number Description LOE Blanks - 3 Pass Access Point Pass - AT&T 5 - Broadview 4 - Comcast 5- Cornerstone 5- Granite 5- IDT 4 - Level Matrix 4 - MetTel 5 One Comm Blank - Oxford 4 - PAETEC 4 - Pine Tree Blank - SegTel Blank - SoverNet 5 - USA Tel 5 - Verizon Business Pass - XO Comm FRP Add Drop Down under Pre Order TN Reservation that would allow rep to select RANDOM/GOLD/SEQUENTIAL TNs/specified numbers other than NPA NXX XXXX only by line number High 14

16 October Ballot Results Final Ranking Final Results 1 thru 5 Ranking per CLEC CR Number Description LOE Defect Defect Blanks - 0 Defect - 2 Pass Access Point Pass - AT&T 5 Defect - Broadview 5 Defect - Comcast 5 Defect - Cornerstone 5 - Granite 5 Defect - IDT Defect - Level 3 5 Defect - Matrix 5 - MetTel 5 - One Comm 4 - Oxford 3 - PAETEC 4 - Pine Tree 4 - SegTel 3 - SoverNet 5 Defect - USA Tel 3 Defect - Verizon Business Defect - XO Comm FRP VFO GUI Pre-Order add the ability to visually see caption and other complex directory listings similar to VZE show book functionality. This view/tool will allow CLEC s to accurately view caption listings and the indents as well as assisting the issuance of accurate DL change orders. **** CR moved to the Type 1 Defect List. High 15

17 October Ballot Results Final Ranking Final Results 1 thru 5 Ranking per CLEC CR Number Description LOE Blanks - 1 Pass Access Point 5 - AT&T 5 - Broadview 3 - Comcast 5 - Cornerstone 4 - Granite 5 - IDT 3 - Level Matrix 5 - MetTel 5- One Comm Blank - Oxford 5 - PAETEC 4 - Pine Tree 4 - SegTel 1 - SoverNet 5 - USA Tel 5 - Verizon Business 5 - XO Comm FRP We would like excel functionality added to TA and at the same time add additional fields to Wisor / Synchronoss for Restored time, outage duration, and close out narrative and the trouble found code and disposition code. This should include the numeric value of the trouble found code. Medium 16

18 October Ballot Results Final Ranking Final Results 1 thru 5 Ranking per CLEC CR Number Description LOE Blanks - 1 Pass Access Point 5 - AT&T 5 - Broadview 5 - Comcast 3 - Cornerstone 2 - Granite 5 - IDT 5 - Level 3 5- Matrix 4 - MetTel 5 - One Comm 5 - Oxford 5 - PAETEC 1 - Pine Tree Blank - SegTel 2 - SoverNet 3 - USA Tel 5 - Verizon Business 5 - XO Comm FRP Trouble Administration (TA) Chronic Outages functionality via the GUI to be implemented to identify the following: Circuits that are considered Chronic based upon the volume of Trouble Tickets opened against the circuit (Pots, T1 & above etc.,) Ability to capture and export all chronic tickets involved in that chronic case. High 17

19 October Ballot Results Final Ranking Final Results 1 thru 5 Ranking per CLEC CR Number Description LOE Defect Defect Defect - 1 Blanks - 2 Defect - 2 Pass Access Point 5 Defect - AT&T 5 Defect - Broadview 1 Defect - Comcast 5 Defect - Cornerstone 4 - Granite 5 Defect - IDT Defect - Level 3 5 Defect - Matrix 4 - MetTel 5 - One Comm 1- Oxford 1 - PAETEC 2 - Pine Tree Blank - SegTel Blank - SoverNet 5 Defect - USA Tel 5 Defect - Verizon Business Defect - XO Comm FRP VFO GUI LSR Ordering and TA add functionality to GUI to allow companies to place and sort orders and trouble tickets by multiple Company Names(CCNAs) Currently the VFO GUI does allow the ability to sort the column Company Code on the order List as well filtering by Customer Code. **** CR moved to the Type 1 Defect List. High 18

20 October Ballot Results Final Ranking Final Results 1 thru 5 Ranking per CLEC CR Number Description LOE Blanks - 0 Pass Access Point Pass - AT&T 5 - Broadview 3 - Comcast 1 - Cornerstone 4 - Granite 5 - IDT 2 - Level Matrix 2 - MetTel 4 - One Comm 3 - Oxford 3 - PAETEC 4 - Pine Tree 3- SegTel 4 - SoverNet 1 - USA Tel 4 - Verizon Business 3 - XO Comm FRP VFO GUI - For all pop-up selections, please provide the meaning of each value /within/ the pop up, as well as in a tool tip at the bottom of the form. This is also inclusive for Sup Other Pop-up selector should include the meaning of each value (1 through N). High 19

21 October Ballot Results Final Ranking Final Results 1 thru 5 Ranking per CLEC CR Number Description LOE Blanks - 3 Pass - 2 Pass - Access Point 5 - AT&T Pass - Broadview 1 - Comcast 1 - Cornerstone 1 - Granite 1 - IDT 4 - Level Matrix 1 - MetTel 1 - One Comm Blank - Oxford 2 - PAETEC 2 - Pine Tree Blank - SegTel Blank- SoverNet 1 - USA Tel 1 - Verizon Business 3 - XO Comm FRP Verizon has on their GUI a link "Sonet Facility" which is different than their link "CFA Search". The "Sonet Facility" link allows us to look up OC48 facilities by AP name & state or SCID & state. This shows what Verizon has working/spare on each slot/channel. Will we have this same capability with the FairPoint GUI? High 20

22 March 2010 Release Milestones Dates Milestones December 9, 2009 Identify the Change Requests that will be included the March 2010 Release January 8, 2010 January 15, 2010 February 5, 2010 February 1, 2009 March 12, 2009 March 22, day notice draft business rules 66 day notice draft technical specifications TCs have 15 business days from this publication to provide comments 45 day notice Final documentation of business rules, technical specifications, and error message Code and Release testing Internal Release to Implemented to Production 22

23 Type 5 Change Request CLEC Broadview - Karen Bracken Cornerstone Austin AT&T Debbie Knittel Change Request Summary CR# - FRP VFO GUI Proposed Changes: Add FOC Date (confirmed date) Provisioning Complete date and Billing Complete date Add Cancel view only Add sup field - Complete added per Synchronoss Add FairPoint Order Number Add the ability to manipulate the fields as they appear on the work list by each login Level of Effort Medium This request will require new development of the VFO GUI and would need to be approved by the fellow Synchronoss customers to ensure that there is not a negative impact. Final Ranking Date to Production 23

24 Type 5 Change Request CLEC Broadview Karen Bracken Verizon Business Sherry Lichtenberg Level of Effort Change Request Summary CR# - FRP Add Drop Down under Pre Order TN Reservation that would allow rep to select RANDOM/GOLD/SEQUENTIAL TNs/specified numbers other than NPA NXX XXXX only by line number This change will impact internal systems and potentially field(s) on the VFO GUI. High Final Ranking Date to Production 24

25 Type 5 Change Request CLEC AT&T Debbie Knittel/Mary Mullen Change Request Summary CR# - FRP We would like excel functionality added to TA and at the same time add additional fields to Wisor / Synchronoss for Restored time, outage duration, and close out narrative and the trouble found code and disposition code. This should include the numeric value of the trouble found code. Level of Effort This request will require development to the VFO GUI Medium Final Ranking Date to Production 25

26 Type 5 Change Request as of September CLEC One Communications Dan Desmond Level of Effort High Change Request Summary CR# - FRP Trouble Administration (TA) Chronic Outages functionality via the GUI to be implemented to identify the following: chronic T1 & above chronic circuits. Ability to capture all chronic tickets involved in that chronic case. This request will require development of Remedy and VFO GUI and would be predecessor to the CR requesting the ability to export TA information from the GUI Final Ranking 4.2 Date to Production 26

27 Type 5 Change Request CLEC Cornerstone Communications Austin Brower Level of Effort High Change Request Summary CR# - FRP VFO GUI Proposed Changes: VFO GUI - For all pop-up selections, please provide the meaning of each value /within/ the pop up, as well as in a tool tip at the bottom of the form. This is also inclusive for Sup Other Pop-up selector should include the meaning of each value (1 through N). This request will require new development to apply FairPoint Business Rules to each REQTYP/ACT and allow for changes/updates to VFO GUI as new versions of the LSOG are placed into production. Final Ranking 3.4 Date to Production 27

28 Type 5 Change Request CLEC AT&T Anna Miro Level of Effort High Change Request Summary CR # - FRP Verizon has on their GUI a link "Sonet Facility" which is different than their link "CFA Search". The "Sonet Facility" link allows us to look up OC48 facilities by AP name & state or SCID & state. This shows what Verizon has working/spare on each slot/channel. Will we have this same capability with the FairPoint GUI? This request would require new development to the existing backend systems and also the VFO GUI. Final Ranking - 1 Date to Production 28