BSB51915 Diploma of Leadership and Management Course Overview
Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 The Victorian Chamber Team... 2 2. BSB51915 Diploma of Leadership and Management... 2 2.1 Program Information... 2 2.2 Entry requirements and pathways... 3 2.3 Course Content... 4 2.4 Recognition of Prior Learning / Credit Transfer... 10 2.5 Training Delivery... 11 2.6 Assessment Methods and Requirements... 11 2.7 Time Commitment and Course Duration... 12 1
1. Welcome Welcome to your Diploma of Leadership and Management course at the Victorian Chamber of Commerce and Industry. This course overview has been developed to provide you with important facts regarding the program. Please read it carefully. If you require further information please speak to your facilitator or the Senior Training Administrator whose details appear below. 1.1 The Victorian Chamber Team Belinda Tierney Executive Manager, Training Services Email: btierney@victorianchamber.com.au Phone: (03) 8662 5345 Address: Lv 2, 150 Collins Street Melbourne 3000 My trainer is: Phone: Email: Laura Dillon Senior Training Administrator Email: ldillon@victorianchamber.com.au Phone: (03) 8662 5188 Address: Lv 2, 150 Collins Street Melbourne 3000 2. BSB51915 Diploma of Leadership and Management 2.1 Program Information This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or who review management practices within organisations. The role of the manager may be in an industry or organisational setting and involves the application of skills and knowledge in the workplace, having considerable experience within their vocational areas and industries. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and that of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify analyse and synthesise information form a variety of sources. This qualification has been designed primarily for individuals who are already engaged in a front line management or senior administrative role wishing to develop a comprehensive understanding of current best management and leadership practice. Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial and leadership approaches. 2
The Diploma of Leadership and Management course requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work and/or the work of a team. This course also provides the opportunity for people in various management roles to formalise and to further develop their management skills to perform at a higher level in the workplace, and receive a nationally accredited qualification. Key features include: Flexible delivery, combining face-to-face workshops and self-directed learning or workplacebased applied learning Nationally recognised competencies that can be gained on the job Units of study that reflect current workplace context A wide range of learning opportunities This program is practical; it concentrates on the concept of workplace learning, which ensures its relevance to participants and enables them to: 2.2 Entry requirements and pathways There are no entry requirements for this qualification. Enrolment Requirements As this qualification requires participants to apply and practice their new skills within an organisational context, with access to different organisation documents, stakeholders and circumstances, and also to base their assessment solutions in a workplace environment, it is highly preferable that participants are employed or otherwise engaged in a supervisory or managerial role. Assessment assistance may be provided, if this is not possible. Participants must be over 18 years of age. Pathways into the qualification Participants may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at diploma - level, including: 3
with BSB42015 Certificate IV in Leadership and Management or other relevant qualifications, including any superseded Certificate IV in Frontline Management; OR with vocational experience but without formal supervision or management/ leadership qualification Participants seeking entry based upon their vocational experience or for workplace-based traineeships enrolment should generally be in job roles including: Coordinators; Leading hands; Supervisors Team leaders wanting to up-skill to become business unit or department managers Experienced managers who already are managing teams and departments and desire formal qualifications Individuals requiring formal management qualifications in order to apply for promotion or seek other employment opportunities Pathways to completion and further studies Pathways to completion of this qualification include: Course attendance and assessment RPL / Credit Transfer for partial or full qualification A combination of the above Units completed in this program may be credited towards other qualifications through a national recognition process. After achieving this qualification, participants may undertake BSB61015 Advanced Diploma of Leadership and Management or other advanced diploma or higher qualifications. Professional recognition Students and graduates with the Diploma of Leadership and Management may become eligible for professional membership with the Australian Institute of Management (AIM). Participants should check the requirements with the AIM at http://www.aim.com.au/membership 2.3 Course Content Packaging rules Total number of units = 12 4 core units, plus 8 elective units, of which: 4 electives must be from group A 4
Up to 4 may be additional units from groups A or B if not listed below, up to 2 electives may be from Diploma or above in the BSB training package if not listed below, 1 elective may be from any currently endorsed training package or accredited course at Diploma level Units of competency to be studied The following units of competency have been selected in consultation with the industry and they must all be successfully completed by participants to become eligible for the Diploma of Leadership and Management. Core units (4) Code Title Nominal Hours BSBLDR501 Develop and use emotional intelligence 60 BSBMGT517 Manage operational plan 70 BSBLDR502 Lead and manage effective workplace relationships 50 BSBWOR502 Lead and manage team effectiveness 60 Electives (6 - group A) BSBFIM501 Manage budgets and financial plans 70 BSBMGT502 Manage people performance 70 BSBMGT516 Facilitate continuous improvement 60 BSBPMG522 Undertake project work 60 BSBRSK501 Manage risk 60 BSBWOR501 Manage personal work priorities and professional development 60 Electives (1 - group B) BSBLED501 Develop a workplace learning environment 60 Electives (1 - other) BSBINN601 Lead and manage organisational change 60 Total nominal hours 740 Other elective options To facilitate increased flexibility and better providing for students diverse work and learning needs, other electives may be selected by participants for RPL/ CT only or by the traineeship trainees, or for customised courses according to the Packaging Rules. Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF qualification level alignment, and contribute to a valid, industry-supported vocational outcome. Other elective options must be approved by the Executive Manager, Training Services. 5
Elective units for RPL / Credit Transfer only or for customised courses or traineeships may include: Group A Other BSBCUS501 Manage quality customer service BSBHRM405 Support the recruitment, selection and induction staff BSBINN502 Build and sustain an innovative work environment BSBIPR501 Manage intellectual property to protect and grow business BSBLDR503 Communicate with influence BSBLDR504 Implement diversity in the workplace BSBMGT518 Develop organisation policy BSBMGT519 Incorporate digital solutions into plans and practices BSBMGT520 Plan and manage the flexible workforce BSBWHS501 Ensure a safe workplace Group B - Other BSBADM502 Manage meetings BSBCOM503 Develop processes for the management of breaches in compliance requirements BSBFRA502 Manage a franchise operation BSBHRM511 Manage expatriate staff BSBHRM512 Develop and manage performance-management processes BSBHRM513 Manage workforce planning BSBINM501 Manage an information or knowledge management system BSBINN501 Establish systems that support innovation BSBMGT521 Plan, implement and review a quality assurance program BSBMKG507 Interpret market trends and developments BSBMKG512 Forecast international market and business needs BSBREL502 Build international business networks BSBSLS501 Develop a sales plan BSBSLS502 Lead and manage a sales team BSBSUS501 Develop workplace policy and procedures for sustainability BSBWRK510 Manage employee relations 6
Unit descriptor and application The following units apply to people whose work, at this level, will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. 1. BSBWOR501 Manage personal work priorities and professional development This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks. It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment. 2. BSBLDR501 Develop and use emotional intelligence This unit covers the development and use of emotional intelligence to increase self-awareness, selfmanagement, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes. It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams. 3. BSBWOR502 Lead and manage team effectiveness This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. 4. BSBLED501 Develop a workplace learning environment This unit describes the skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning and to monitor and improve learning performance. It applies to individuals who have a prominent role in encouraging, supporting and facilitating the development of a learning environment in which work and learning come together. 7
5. BSBRSK501 Manage risk This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, and program or project area. They may or may not have responsibility for directly supervising others. 6. BSBPMG522 Undertake project work This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project. The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field will be applicable. 7. BSBMGT517 Manage operational plan This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation s operational plan. This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan. 8. BSBMGT502 Manage people performance This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement. The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers. 8
9. BSBFIM501 Manage budgets and financial plans This unit describes the skills and knowledge required to undertake financial management within a work team in an organisation. It includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances and reviewing and evaluating effectiveness of financial management processes. It applies to managers in a wide range of organisations and sectors who have responsibility for ensuring that work team financial resources are used effectively and are managed in line with financial objectives of the team and organisation. 10. BSBMGT516 Facilitate continuous improvement This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements. It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation s objectives. 11. BSBINN601 Lead and manage organisational change This unit describes skills and knowledge required to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies. It applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area. The unit takes a structured approach to change management and applies to people with considerable work experience and organisational knowledge. 12. BSBLDR502 Lead and manage effective workplace relationships This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity. 9
2.4 Recognition of Prior Learning / Credit Transfer Participants are advised that RPL/ Credit Transfer option is available, and this process must start upon registration/ enrolment, and preferably be completed before the course commences. This will allow participants who were unsuccessful to enrol in and complete all the required units in this qualification. National Recognition Under the national recognition process, RTOs are required to recognise qualifications and statements of attainment issued by another RTO. The Victorian Chamber may grant direct credit for equivalent common units from superseded or other qualifications previously achieved by participants, as follows (or for other electives as applicable): BSBWOR502 Lead and manage team effectiveness BSBWOR502A/B Ensure team effectiveness E BSBFIM501 Manage budgets and financial plans BSBFIM501A Manage budgets and financial plans E BSBMGT502 Manage people performance BSBMGT502A/B Manage people performance E BSBMGT516 Facilitate continuous improvement BSBMGT516 A/B/C Facilitate continuous improvement E BSBPMG522 Undertake project work BSBPMG522A Undertake project work; or E BSBPMG510A Manage projects BSBRSK501 Manage risk BSBRSK501A/B Manage risk E BSBWOR501 Manage personal work priorities and professional development BSBLED501 Develop a workplace learning environment BSBINN601 Lead and manage organisational change BSBWOR501A/B Manage personal work priorities and professional development BSBLED501A Develop a workplace learning environment BSBINN601A/B Manage organisational change E E E Refer to your Participant Handbook or call the Senior Training Administrator for more information on the RPL / CT and the national recognition processes. 10
2.5 Training Delivery This training course will be provided through a range of flexible delivery and assessment methods to meet the individual needs of students and employers, including: Classroom-based (non-traineeship) Workplace-based (traineeship - structured, on-the-job applied learning) Onsite classroom-based (non-traineeship) This program is delivered through a combination of guided learning workshops, reading through and undertaking the activities in the Participant Guide to understand the underpinning theoretical concepts, and self-directed learning and workplace-based assessment activities. The traineeship course will be provided on-the-job, off-the-job or a combination of these, as most appropriate for the needs of the participants and the employers, and it also involves the undertaking the non-routine applied learning activities in the workplace, along with the completion of workplace-based assessments. The trainers will use a variety of techniques to introduce the learning topics, which may include: presentation, group discussion, demonstration, role play, simulation, and practice activities. The workplace-based learning and assessment schedule and activities for participants enrolled in a traineeship course are provided to you as guidelines in Part 3 of your Training Plan. Attendance at all scheduled training sessions is compulsory; a minimum of 90% attendance (ie missing one session) will be accepted. The assessments will be discussed during those workshops and students engagement and participation will be observed by the trainer/assessor. The learning schedule and activities for your traineeship course are provided to you as guidelines in Part 3 of your Training Plan. 2.6 Assessment Methods and Requirements Assessment must be conducted in a safe environment where gathered evidence demonstrates consistent performance of typical activities experienced in the management and leadership field of work. The assessment consists of a number of assessment tasks to be undertaken in the workplace or in a simulated work environment. The methods of assessment may include the following: questions and answers, case studies / scenarios-based projects or workplace-based-projects. Additionally, other tools will be used for traineeships, such as training log and supervisor report. If the assessment requires samples of documentation from the workplace, they must be attached to the corresponding task, careful to remove / block out any confidential information. You should answer the assessment tasks using the information provided in the learning materials and the context of your own workplace (or provided case studies/scenarios). 11
Assessors will visit the traineeship trainees regularly in the workplace as agreed prior, and arrangements will be made to ensure that workplace-based participants have the opportunity and support for learning, practice and completing of assessments. All participants will be supported by their facilitator to complete their outside-class assessments via email and telephone as needed. The Victorian Chamber regularly monitors course progress and participants are also encouraged to liaise with their facilitator regarding their progress or to arrange for an assessment consultation, if necessary. It is expected that non-traineeship participants will informally contact their assessor to discuss assessment progress and clarify issues as needed for the duration of the course; this may be from a few minutes to up to one or two hours per unit. Traineeship participants may have scheduled a one hour assessment-related session with their assessor each month for the duration of their course. 2.7 Time Commitment and Course Duration The Volume of Learning includes all activities that are required to be undertaken by the typical student to achieve the learning outcomes. According to the Australian Qualifications Framework, the recommended duration for a Diploma-course is 1 2 years. The total duration of this qualification under the current Strategy is 740 nominal hours, which could be completed in approximately 18 months. The classroom-based program includes 108 Program Unique Supervised Hours, consisting of the scheduled workshops (84hrs) and the estimated assessment consultations (min 24hrs). The traineeship program includes 60 PUSH, as detailed in the Training Plan. This requires a significant personal time commitment from participants to successfully complete all requirements to gain the qualification. Participants should allocate a minimum of 10 hours per week to work through the Participant Guide, undertake the self-directed learning activities (or the non-routine applied learning activities included in the traineeship), and then complete the assessments. There are 12 face-to-face workshops scheduled for delivery one day per fortnight over 23-24 weeks (6 months) to suit participants work commitments (12 days x 7 hours). Each scheduled workshop requires participant s presence for 7 hours in the classroom (excluding breaks). The participants in a non-traineeship enrolment will have 12 months from the date of the last scheduled workshop to submit all the assessments and complete the course. You will have to email your 12
assessments to the Senior Training Administrator, unless otherwise instructed. All assessment work must be submitted by the end of the course. Where participants are able to demonstrate extenuating circumstances, however, an extension for assessment submission may be granted. The traineeship delivery arrangements and assessments will be scheduled in agreement with the participant, and are expected to be completed progressively. Assessments must be submitted (handed over) to the assessor on the agreed dates. This scheduling allows for a reasonable time for self-directed study, workplace practice and assessment preparation. The nominal course end date (non-traineeship) is 12 months from the date of the last scheduled workshop. For more detailed information about the training and assessment process, methods and requirements, refer to the Participant Handbook. 13