Healthwatch Central West London in partnership with Patient and Public Involvement Solutions has developed a training course specifically to meet the CCG need to embed patient and public participation at the heart of their commissioning. Wrapped around the core components of the commissioning cycle our course offers 5 sessions including: An Introduction to the Health and Social Care Landscape Designing Local Services to meet Patient Need Patient and Public Engagement in Procurement Monitoring Services and Measuring Outcomes and Being a Patient Lead/Representative. Our training course is tried and tested having been developed initially with NHS Central London CCG; it is now being rolled out across the 5 CCG Collaborative in West London. We have also recently provided a range of complementary Board and commissioner training and development support to NHS West London, NHS Hammersmith and Fulham and NHS Hounslow CCGs. In addition we have a solid track record of working with other local Healthwatch organisations and with Patient and Public Involvement Solutions. Email: Healthwatchcwl@hestia.org Ph: 020 8968 7049 1
Our offer: Recruitment of Participants Healthwatch CWL will liaise with your local partners to advertise the training sessions throughout local networks, including on websites and within email bulletins. This will include partner relationships with local voluntary and community sector networks. We also provide tips and support to encourage CCGs to advertise the sessions through their own communication routes including where possible the Patient Participation Group networks. Administration We will liaise with you directly to agree dates, external speakers, venues, IT and a CCG point of contact for each of the training sessions. Healthwatch CWL will provide: Handouts and course materials for participants Light refreshments, fruit, juice and biscuits for half day sessions and a sandwich lunch for whole day sessions (tea and coffee to be provided by the client). Registration, set up, evaluation and liaison with registered participants. Experienced trainers and facilitators Patient and Public Involvement Solutions will deliver the sessions using skilled and experienced trainers and facilitators. Jessie Cunnett has extensive experience in facilitating large and small-scale participatory learning events with patients and the public. Jessie is also a post-graduate lecturer at Brighton and Sussex Medical School. Joy Tweed is an experienced trainer, facilitator and tutor. Joy currently runs a Masters programme at Westminster University and is a lay council member with the Health and Care Professions Council. Healthwatch CWL in partnership with Patient and Public Involvement Solutions also has access to a number of highly skilled and knowledgeable trainers and expert patients who can provide additional support to the programme and if required cover sessions eliminating any risk of course cancellation due to availability of identified trainers. 2
Session 1: Introducing the new health and social care landscape The course is designed to provide an introduction to the new health and social care landscape and to explore the local models of how this is being delivered. We will explore the national drivers for change including: government policies, the rising demand for health and social care and the impact of the Francis report into the failings of Mid Staffordshire. We will specifically explore: Clinical Commissioning Groups NHS England Healthwatch The CCG User Involvement Structures The role of the Local Authority and the Health and Wellbeing Board Public Health We will look at how each of these interact and how one influences another. The course can be delivered to a mixed group of up to fifteen people. Participants will usually be local people, patients, service users and carers who are interested in being involved in improving health and social care. We will use a range of participative techniques as well as direct delivery of information. Contact: healthwatchcwl@hestia.org or ph: 020 8968 7049 3
Session 2: Designing services to meet local need The course is designed to provide you with background information on what commissioning is and how it works within the NHS and social care. It will focus on why it is important for patients and commissioners to work in collaboration. We will introduce the commissioning cycle and focus on the aspects of it that are about assessing the health and care needs of local people and designing services to meet those needs. You will be introduced to the local commissioning intentions for the next year and by using a local example we will look at different ways that patient and public feedback can be used to inform what services should be provided and how those services should be designed. The course can be delivered to a mixed group of up to fifteen people. Participants will be local people, patients, service users and carers who are interested in being involved in improving health and social care. We will use a range of participative techniques as well as direct delivery of information. A contributor from the relevant CCG will be invited to provide information about the local commissioning intentions and experiences of designing services with patients and service users. Contact: healthwatchcwl@hestia.org or ph: 020 8968 7049 4
Session 3: Patient and public engagement in procurement and contracting The course is designed to provide you with information on procurement and tendering processes used within health and social care. The aim of the day is for participants to feel more confident in their role as a user representative or a lay member in a procurement process undertaken by local CCGs. We will give an overview of the tendering process, highlighting why different procurement routes may be used and some of the legal requirements. Together we will identify at what points in the tendering process service users can be involved to identify and help assess aspects of care important for patients/service users. Practical exercises will look at how as a member of a project team you might be involved in developing and scoring relevant questions for a service that is to be tendered. The course can be delivered to a mixed group of up to fifteen people. Participants will be local people, patients, service users and carers who are interested in being involved in improving health and social care. We will use a range of participative techniques as well as direct delivery of information. A contributor from the relevant CCG will be invited to provide information about forthcoming tenders. A service user who has participated in former tendering processes will also be invited to share their experience of being part of a project team on a recent tender. Contact: healthwatchcwl@hestia.org or ph: 020 8968 7049 5
Session 4: Monitoring services and measuring outcomes The course is designed to focus on how patients and service users can play an essential role in monitoring and measuring the quality of health services and how this information can inform the process of commissioning the right services based on patient experience. We will focus in on the aspect of the commissioning cycle that looks at information and feedback from patients about how services are being provided. We will explore how patient experiences and stories can be used to improve services. We will consider the Francis report into Mid Staffordshire, the Keough report into further reported failings and the messages from Professor Don Berwick on patient safety and the importance of patient experience in monitoring it. We will explore a range of methods to gather patient feedback, including complaints, patient reported outcomes and experiences, Friends and Family, Healthwatch, Social Media including Patient Opinion and Patient Participation Groups among others. Participants will be local people, patients, service users and carers who are interested in being involved in improving health and social care. We will use a range of participative techniques as well as direct delivery of information. Contributors from the relevant CCG will be invited to speak and provide information about local approaches to gathering and responding to patient feedback. 6
Session 5: Being a Patient Lead/Representative The course is designed to help you to understand what being a patient representative or patient lead entails and how to feel confident in the role. Opportunities to get involved Understanding the role of the patient lead or representative Being effective in the role Preparation and participation in meetings Representing others using evidence to back up your views, being accountable, recording and reporting Addressing diversity and supporting others to have a say Using a checklist Getting support The course can be delivered to a mixed group of up to fifteen people. Participants will be local people, patients, service users and carers who are interested in being involved in improving health and social care. We will use a range of participative techniques as well as direct delivery of information. Contact: healthwatchcwl@hestia.org or ph: 020 8968 7049 7
Participant testimonials: Which aspects were most helpful or you particularly enjoyed? The whole course and the interactivity. All of it very interesting: trainer very well informed knew her stuff and how to convey it. Interactive teaching really interesting to hear from other volunteers. Made a rather dry subject involving. All of it. The course was new to me and I am beginning to learn a lot. Presenter was excellent. Very helpful to unraveling the interconnected webs. CCG feedback: Dr Puvana Rajakulendran, PPE Clinical Lead, NHS WLCCG: The training organised by Healthwatch has been an essential and integral patient facing service. It has allowed NHS WLCCG to empower its patients to access NHS services effectively. The training has been well received by local population groups and patients alike, with patients being directly involved in informing key strategic priorities. Dr Paul O Reilly, PPE Clinical Lead, NHS CLCCG: "A highly effective program which has greatly enhanced the ability of our patient representatives to contribute the patient voice to every aspect of what we do as a CCG, from how we organise ourselves internally right through to our commissioning decisions." Contact: For further information or to receive a quote for the full training course and/or any of the individual modules, please email: healthwatchcwl@hestia.org or ph: 020 8968 7049 8