Feature Comparison Guide Stay Secure Portal Autumn 2015
Contents Introduction... 3 Description on some of the new features... 5 Customer overview from partner portal... 5 Partner & customer portal linkage... 5 Email flow... 5 Quarantine report settings... 5 Outbound IP authentication... 5 EmailBackup... 5 Commercial Email Filter (CEF)... 6 Bulk email filter... 6 Forced TLS... 6 Regular contacts automatically whitelisted... 6 Detach and store large attachments... 6 Rules & DLP... 6 Incoming SPF check... 6 Optional (paid) new features:... 6 Continuity... 6 FAQ... 7 What is the background to releasing this upgrade of the Stay Control Panel?... 7 What do I do if I need help?... 7 How do I see if an email has been delivered, blocked or other delivery statuses?... 7 How do I release a blocked email from the portal?... 7 How do I create a user in the portal?... 8 How do I review permissions for a user in the portal?... 8 How do I black- or whitelist a sender?... 8 How do I change the inbound SMTP settings?... 8 How do I change the spam report settings?... 8 Stay Secure Support Team support@staysec.com +46 5000 94 25 2
Introduction This document is aimed at existing Stay Secure partners reselling the Stay Secure EmailSecurity & SecureSMTP service to their clients. The aim of this document is to ensure that you have all of the information required to take advantage of our new and improved Stay Control Panel with all its improved features and new functionalities. If after reading this guide you are in need of support details, please get in touch with us using the contact details below: Stay Secure Support support@staysec.com +46 8 5000 94 25 Alternatively, please contact your Stay Secure Account Manager. Service Comparison * Described in more detail below Stay Control Panel, 2014/15 Stay Secure Portal, Autumn 2015 Admin & End User Portal URL https://controlpanel.stejtech.net https://portal.staysec.com Partner Portal URL https://partner.stejtech.net https://portal.staysec.com Default Log Period 28 days 90 days Email Flow - Message Logs* Yes Yes, named Message Logs with improved search criteria Email Flow direction Yes Inbound/outbound flow is now present in the same view, or it can be optionally viewed separately Stay Prefilter (SPF) Blacklist check Yes, in addition emails stopped by Stay Prefilter will be listed in Message Logs Anti-spam filter based on incoming SPF check* No Yes, additional rules will be triggered on incoming SPF fail Email Backup* Stay EmailBackup (optional) Email replay (14 days included for free) Custom rules/policies can be configured in the portal* Yes Yes, with more advanced options Bulk Mail/CEF filter* Yes Yes, CEF is now quarantined with the free Bulk Mail filter as a configurable add-on Dashboard Yes Yes, with extended email traffic stats Instant overview of MX record and SMTP connectivity status* Yes Yes, automatically displayed, no manual check of SMTP route, including firewall status and active user count Stay Secure Support Team support@staysec.com +46 5000 94 25 3
Partner Portal and Customer Portal linkage* New browser tab is opened when logging into customer portal from partner portal A new integrated customer/partner portal with one interface instead of two Forced TLS* Enabled per request by Support team Configurable in Stay Secure Portal, no manual intervention required by Support team Outbound IP authentication* Enabled per request by Support team Enabled in Stay Secure Portal, and after which your email server is automatically added as an allowed sender Quarantine reports* Yes Yes, and much more configurable options, e.g report content and limited end-user login Statistics reports Yes New types of statistics can be generated into PDF LDAP synchronization Yes Yes, and improved with easier management and more configurable options Technical Support 08-5000 94 25 support@staysecure.se support.stejtech.net 08-5000 94 25 support@staysecure.se http://helpdesk.j2nordic.com/hc/enus/categories/200361968-stay-secure Stay Secure Support Team support@staysec.com +46 5000 94 25 4
Description on some of the new features Customer overview from partner portal The partner portal now has a much more informative customer overview. From there you can now see the following: Customer ID MX-record status Firewall status Number of mails in queue Number of domains Services/packages Licenses Unique senders Active/not active Partner & customer portal linkage Instead of logging into a new tab in your web browser when you go to a customer's portal, your current tab will now change. You always have an arrow at the top right hand corner which you can use to go back to your partner portal. To switch to another customer portal, you use the 'Search and switch' field, where you just enter text and you get a list of options of which portal to login to. Email flow The email flow now shows both inbound and outbound direction in the same logs, with a column where you can filter on one or the other way. You can now also edit which columns you want to see in the logs, for example: received & delivered date, origin IP or delivered with TLS. When you open up a mail you can now also see the SMTP logs for incoming transaction from the sender and the external delivery from us towards the receiver. Quarantine report settings In the new quarantine report settings there are now the options to include Bulk or CEF mails along with the normal spam or virus mails. The permissions for the different types is also set on the same page, making an easier configuration. The option for individual login to the portal for users also exists as a check box, where the user only will be able to access their own settings and message logs. Outbound IP authentication From the portal, you are now able to add IP addresses for allowed outbound relay. The default inbound route or IP address is also automatically added as an authenticated source. EmailBackup 14 days of email backup is now included for free for all customers. Other than that, the backup service works the same as before, although the backup size (GB) has been removed. now we only count the number of users and for how long time the backup retention shall be. Stay Secure Support Team support@staysec.com +46 5000 94 25 5
Commercial Email Filter (CEF) The emails that get stopped by CEF will now be included as an option in the new Bulk email filter (read more about this function below). The CEF mails will now also be quarantined instead of blocked like the previous version, so that you can open the mails or release them (from your quarantine report, if that's active on your account). Bulk email filter This filter is not activated as of standard because it will not apply for all customers, but the option to activate it from your portal exists. Bulk email filter will block any type of mass email send out for the incoming mail filter and set these in quarantine. There is also an option to add Bulk emails to be included in the quarantine report which is recommended if you have this function activated. Forced TLS Forced TLS can now be configured from the portal where you can set which domains and what direction it will be applied for. You can also do a TLS test to the recipient as well as for your own mail server, to see if you or the sender has configured TLS correctly. Regular contacts automatically whitelisted When an email address has sent some legitimate emails, it will automatically be added to the white list. If the receiving email address is added to the portal, it will be added specifically for that address. Otherwise, it ll be added for the account, which will apply for all domains. Detach and store large attachments In emails that has large attachments, we will now strip the attachment from the email and deliver the email without it. In this email there will be a link for the receiver to instead download the attachments. You can also configure how these files are stored, for how long the link will be valid and more. Rules & DLP A lot of new triggers, conditions, actions has been added to the Rules and DLP framework. As the DLP service now is free, you can now basically trigger for anything in the email down to details in both incoming and outgoing direction. Incoming SPF check If you have created a SPF record, you now have the option to activate an incoming SPF check for your domains in your portal. This means that you can make a trigger that checks if a SPF record fails, it will for example set mails in quarantine. Optional (paid) new features: Continuity Continuity is an optional function that works as an online mail server, a web mail if your mail server has crashed. Then you will be able to login to your portal and use that as a temporary mail client to send and read emails. Stay Secure Support Team support@staysec.com +46 5000 94 25 6
FAQ What is the background to releasing this upgrade of the Stay Control Panel? The older versions of Stay Control Panel and Stay Partner Panel has proved very popular, however we have also had a long list of improvements we would like to implement along with feature requests from our clients. In particular, we have been unable to create all of these due to limitations in the architecture of the old Stay Control Panel, but with a new base platform this is now possible. What do I do if I need help? There is a new help function in the Stay Secure Portal. On every page of the different parts of the Portal, there is a blue HELP button in the upper right corner. Clicking this button will open a discrete pop-up window with a description of all the different menus, buttons or functions of the current page, and what these do. Additionally, we provide a support knowledge base with how-to articles of common questions that you might have, mimicking the knowledge base of the previous Stay Control Panel version. Support knowledgebase URL: http://helpdesk.j2nordic.com/hc/en-us/categories/200804298 How do I see if an email has been delivered, blocked or other delivery statuses? Click on Customer List, click on arrow icon next to the customer that email(s) is regarding. This will log you into the customer portal of that customer. 1. Click on Message Logs. 2. Pick your desired search criterias and click on the magnifying glass to search. 3. In the search result list, the emails will be listed as having a type (e.g Clean or Spam) under the Type column, and its 4. delivery status can be viewed under the Delivery Status column (e.g Delivered or Bounce). Furthermore additional email details can be unlocked by enabling additional columns, by clicking on Columns and selecting those you want enabled. 5. Done! How do I release a blocked email from the portal? 1. Click on Message Logs. 2. Find the specific email by providing relevant search parameters and search for it. 3. Select the email by clicking the checkbox to the far left of the email. 4. Click on the Deliver button. 5. Done! Stay Secure Support Team support@staysec.com +46 5000 94 25 7
How do I create a user in the portal? 1. Expand Users, and click on Create User 2. Fill in the user details and click on Create User 3. Done! How do I review permissions for a user in the portal? 1. Expand Users, and click on User List 2. Click on the settings button next to a user, and this will open up the User Details window 3. Under the tab User Privileges you can set appropriate user roles. 4. Done! How do I black- or whitelist a sender? 1. Expand Allow & Deny 2. Click on Allow List or Deny List for whitelisting and blacklisting respectively 3. Fill in the sender and click on Add, under tab Account level (global setting) or under tab User level (user specific setting) 4. Done! How do I change the inbound SMTP settings? 1. Expand Service Settings, and click on Inbound Routing 2. Click on Add Site, and enter a name for the site including the mail server details. 3. Click on Save. 4. Done! How do I change the spam report settings? 1. Expand Service Settings 2. Click on Spam Report 3. View/Set appropriate settings as desired. 4. Click on Save 5. Done! Stay Secure Support Team support@staysec.com +46 5000 94 25 8