Migration Quick Reference Guide for Administrators

Transcription

1 Migration Quick Reference Guide for Administrators 10 Easy Steps for Migration Maximize Performance with Easy Settings Changes Communicating with Your Users Reporting Spam Resources Page 1

2 10 Easy Steps for Migration Here is every step an Administrator needs to move from a pre existing anti spam anti virus solution to Red Condor s MAG Appliance. 1. Go through a 30 minute training on the Red Condor Administrator dashboard. 2. Select your Brand name. 3. Export current settings from current solution including mailbox address, user white and black lists, and domain configuration settings. 4. Appliance set up (optional) IP assignment Firewall changes to allow for filter updates, LDAP access and Vx Technology DNS stub zone configuration for NAT d appliances 5. Set up Red Condor service. For each domain select and define: User dashboard log in authentication method. Mailbox discovery method Filter Settings Digest delivery frequency Mail gateway 6. Set up Outbound Filtering (optional) Configure source authorized sending IPs Filter settings Adjust SPF rdns/ptr modify to be the same as the appliance EHLO greeting 7. Map exported data to Red Condor settings and import data into the Red Condor system via the XML API. 8. Custom branding of Administrator and User dashboards. Logo Digest text Support address CNAME ing of domain for use in dashboard URL 9. Customize your website as needed with links to the Red Condor dashboard, FAQs, documentation, etc. 10. Launch the Red Condor service Notification to end users of the pending change Finalize filtering settings and test connectivity from Red Condor s servers to the destination mail gateway Change MX records Lock down firewall hours after cutover to prevent back door SMTP attacks Remember, if you have any questions, please call or your dedicated Account Manager for hands on support. Page 2

3 Maximize Performance with Easy Settings Changes We recommend that you use the following anti spam settings to ensure that your service is configured for maximum protection. New mailboxes are unfiltered Large numbers of users are reporting spam after Red Condor service is initiated Unless the address is registered with Red Condor, will not be filtered and spam messages will enter your stream. Be sure to register all new users and aliases or set up automatic mailbox authentication. Be sure to add all your domains and subdomains, and be sure to update your MX records to direct mail flow to the service. Be sure your firewall is locked down. Spammers will try to send traffic directly to port 25 on your server, and bypass the security service. Configure your firewall or mail server to accept traffic only from Red Condor. Page 3

4 Communicating with your users When setting up new service for your end users, you may want to inform them about their new anti spam protection from Red Condor. Training materials and flash videos are available at There are several message templates available including the following Welcome Message that you can customize to meet your needs: Welcome to Red Condor Your is now protected by Red Condor spam and virus filtering. Mail sent to you will be automatically filtered before it arrives in your inbox and the spam will be stored in an online quarantine. You can safely view your quarantine anytime you like without risk from fraudulent and dangerous . What to expect from your new spam filtering service: 1. You will be ed a Spam Digest that includes the suspect in your personal quarantine. Only suspect that has arrived since the previous digest is included in each new Spam Digest. Your administrator determines how often this digest is delivered. 2. Review the contents of the Spam Digest. If you see a message you want, simply click the Release button to send it to your inbox. There is no need to delete the unwanted you see in your Spam Digest. 3. You can adjust your personal filter settings or search your quarantine by visiting your Personal Dashboard. A link is provided in each Spam Digest that will take you to the Personal Dashboard. Red Condor is a next generation security system that eliminates unwanted without the need to continuously monitor and adjust spam filters. With no intervention from you, your spam problem simply disappears. To learn more, please read visit our User Resource Center. We hope you enjoy the experience. Page 4

5 Reporting Spam The easiest way to report spam to Red Condor is to download our Report Spam Outlook Toolbar and you can just click a button in the rare instance any spam leaks through. To install Red Condor's Report Spam Toolbar Button, go to: Spam samples sent to spam@redcondor.com as RFC 2822 attachments will also be automatically processed by Red Condor. You won t receive any feedback for s sent to spam@redcondor.com, but rest assured we will evaluate them to make our filtering as accurate as possible. From Microsoft Outlook 1. Create a new message 2. Address it to: spam@redcondor.com 3. Click on the 'Attach Item' button, select one or more mail items. 4. Click OK, or drag and drop the selected item(s) into the new Send the From Mozilla Thunderbird 1. Select the sample 2. From the toolbar choose Message > Forward > Attachment 3. Address it to: spam@redcondor.com 4. Send the From Lotus Notes Red Condor does not recommend a default method for attaching RFC 2822 messages, but the following options are available: Send the message direct to your Red Condor support contact: create a new message addressed to your support contact open the spam message, select View > Show > Page Source copy and paste the Page Source content into the new From other clients With other clients, use the option 'Forward As Attachment'. You should discuss this with Red Condor support before sending in a sample in this way. Questions? If you need more information or help, please contact technical support at help@redcondor.com. Page 5

6 Resources At Red Condor we are committed to providing you with exceptional technical support to ensure that you are 100% satisfied with our products and services. You can count on us to do whatever it takes to make your Red Condor experience a great one. Technical Training for Admins We want to make sure your Admins and technical support team have all the training they need to feel comfortable with Red Condor s solutions. We will provide your team with access to one of our Sales Engineers to review the Red Condor system at length and make sure all your questions are answered. With pre migration training, you can feel confident your support team has all the answers you need in case your end users have questions or concerns. Contacting Customer and Technical Support Our support staff is ready to assist you 24 x 7 and provides rapid response via and telephone. The technical support staff is available to help with any facet of the Red Condor service and stays in close contact until the matter is resolved. Toll Free Direct help@redcondor.com Dedicated Account Management During your Migration, you have been assigned a personal Account Manager to help you enable your new service and ensure you do not have any problems transition for your old provider. This Account Manager allows you to have one point of contact within Red Condor and can also go beyond the call of duty to help you work with issues that impact your set up. Your Account Manager is: Brian Campbell Direct Direct bcampbell@redcondor.com Page 6