Welcome to IMPORTANT INFORMATION REGARDING YOUR MEMBERSHIP

Welcome to IMPORTANT INFORMATION REGARDING YOUR MEMBERSHIP

Welcome! We are very excited to have you join Associated Healthcare Credit Union (AHCU). AHCU serves the healthcare industry in thirty-three counties in Minnesota including hospitals, clinics, and healthcare organizations. With assets of $76 million, serving over 12,000 members statewide, we are a financially sound and stable cooperative owned by our members. The merger between Bluestone Federal CU and AHCU will be complete on April 1, 2012 when accounts and systems will transfer to AHCU. At that time, you ll have full access to all benefits AHCU has to offer. Please visit www.ahcu.org to learn more. Enclosed you will find information designed to provide you with important details regarding your new membership, including: Your Accounts Online Access AHCU locations We hope the following information answers many of your questions. If you have additional questions or concerns, please contact us at 651-241-8233 or 651-452-3131. We look forward to serving you. Sincerely, Jerry Ziegler President, Associated Healthcare Credit Union

Getting Started Member Number Your new AHCU member number will be 6 digits with a 6 prefix added to your current BSFCU member number. For example: Current BSFCU Will be AHCU Member Number Member Number 123 600123 1234 601234 12345 612345 Checking Number Your checking account number will be modified to a 10 digit account number. For Example: BSFCU Will be AHCU Checking Number Checking Number 101230 8606001230 0012340 8606012340 20123450 8606123450

A CCOUNTS From loan rates to checking, AHCU offers a broad range of products and services to meet your personalized needs. Savings If You Had You ll Now Have What s Different Share Savings: Share Savings $10 Minimum Balance required for membership (instead of $25) and to earn Your A suffix dividends (instead of $100). Prime Time Account Share Savings age 55+ The Happy Birthday Certificate is not available. You can receive three free teller checks per month payable to self. More than three or payable to others, there is a $3 fee per check. You will receive five free ATM withdrawals per month. Additional withdrawals are $1 per transacation. VISA pre-paid travel card is available for all of your traveling needs. Holiday Club: Holiday Club Minimum balance required: $0. Dividends paid on account with no minimum Your H suffix requirement. No withdrawals allowed during the term. Holiday funds will be disbursed the first of November each year. Vacation Club: Your V suffix Sub-Suffix Account Club Savings Club Savings Minimum balance required: $0. Dividends paid on account with no minimum requirement. Youth If You Had You ll Now Have What s Different Our Pebbles Our Rocks Our Boulder/Free To Be Me Kirby Kangaroo Kirby Kangaroo CU Succeed Similar program features. Watch for additional information Investments If You Had You ll Now Have What s Different Share Certificates Step Up Certificate Monthly Income Share Certificate Share Certificates Share Certificates Share Certificates Dividends will pay quarterly and at maturity. At maturity, the credit union will contact you to choose one of AHCU s current certificate options.

Prime Time Birthday Share Certificate Money Market Premium Money Market w/ Checking Traditional IRA Savings Roth IRA Savings Coverdell IRA Savings Share Certificates Money Market Money Market Traditional IRA Money Market Roth IRA Money Market Coverdell IRA Money Market Dividends will pay quarterly and at maturity. At maturity, the credit union will contact you to choose one of AHCU s current certificate options. No checking. No withdrawal fee. If balance falls below the $2500 minimum, a $5 fee will be assess and interest will not be earned. IRA Money Market with balances below $2500 will earn the share savings rate. Traditional IRA Traditional IRA Certificate Certificate Roth IRA Certificate Roth IRA Certificate At maturity, the credit union will contact you to choose one of AHCU s current IRA certificate options. Checking If You Had You ll Now Have What s Different Basic: Your 0 suffix EZ Checking Benefit: Your X suffix Free to be Me Prime Time: Your 0 or X suffix EZ Checking EZ Checking EZ Checking Five free ATM withdrawals per month ($1 for additional), free billpay with at least three bills paid each month ($4.95). Includes standard features* of debit card, estatements and Access*Online. *$4.95 monthly fee will be charged if any of the standard features are not selected. Premium Money Money Market, No checks, no withdrawal fee, if balance falls below the $2500 minimum a $5 Market Checking: No Checking fee will be assessed and interest will not be earned. Your 9 suffix

A CCOUNT FAQS 1. When will I receive a new Debit or ATM card? You can continue to use your BSFCU debit or ATM card until you are issued a new AHCU card. 2. Will my daily card limit remain the same? No. ATM withdrawal limits will increase to $500 per day. Debit card purchases are limited to the lesser of $2000 or to the amount in your account. 3. Will there be any other changes when using my ATM or debit card? If you use your ATM or debit card internationally, additional international fees will be applied. When visiting countries outside of North America, please notify the credit union to activate your card for use while you are traveling. 4. When will I receive new checks? You can continue to use your BSFCU checks until further notification. 5. When will I receive Checking Account dividends? Associated Healthcare checking accounts don t receive dividends. 6. How long will my account history be available online? BSFCU transaction history will not be accessible directly through Access*Online. To retain copies of your estatements, log on to CUHomeBranch and access your statements through the Statement tab. Pdf files are available to view, print or save to your computer or another location. 7. Should I change my Direct Deposit and Electronic Payments? No, at this time electronic payments and deposits should post to your new AHCU account. 8. How do I make deposits or loan payments from another financial institution? You can set-up ACH origination for the first, fifteenth or every other Friday. 9. What if I have an overdraft? If available, AHCU will transfer money from an account under the same member number (Savings and Club), with an available Line of Credit loan or Overdraft Privilege (if qualified). IMPORTANT REMINDER: YOUR PRIVACY AHCU s privacy policy ensures that we will not share your personal information with third parties.

A CCESS * ONLINE Our FREE online banking service, Access Online, allows you to conveniently manage your account anywhere, 24/7/365. Enroll in Access Online to: View account transaction history Transfer money Pay bills (transactions after April 1) Check account balances View cleared checks Mobile Banking And, more! GET STARTED! 1. Go to www.ahcu.org 2. Log in (located on the top right) with your new AHCU member number. Use the last four digits of the primary account holder s social security number for your temporary password. You will be prompted to create a new password and set up multifactor authentication. 3. Once logged in, schedule money transfers, set-up automatic notifications, and more. 4. Sign up for FREE estatements. Receive your monthly/quarterly statement electronically. Once set-up, you will be notified by an e-mail that your statement is ready for viewing, then you will need to log into Access*Online and go to the Online Service tab. This feature will store up to 12 months of statements. IMPORTANT NOTICE: YOUR ONLINE ACCOUNT HISTORY BSFCU transaction history will not be accessible directly through Access*Online. To retain copies of your estatements prior to 4/1/2012, log on to CUHomeBranch and access your statements through the Statement tab. Pdf files are available to view, print or save to your computer or another location. CUHomeBranch will no longer be available after 4/1/2012. 5. Sign up for FREE BILL PAY under Access Online. Set up bills from your checking account that automatically get paid and sent out either by check or electronically. Access Bill Payment to create new payees and schedule payments. Payments may be set up as a single payment or recurring payments. Please note: There is no charge if you pay a minimum of 3 bills each month. Otherwise the charge will be $4.95 a month. IMPORTANT NOTICE: BILL PAY To prepare for this switch, please print all your information from your BSFCU bill payment on your payees (for example: name of payee, address and account number) prior to the end of the March. This will assist you when you input them into the new bill payment service and set up your ebills.

M ORE ABOUT AHCU Savings and Investments SAVINGS Offering Regular Savings, Club Accounts, Holiday Club and Youth Saving options. CERTIFICATES OF DEPOSIT (CDS) Available for a variety of terms, with qualifying minimum deposits. Flexible investments options are available: Regular termed certificates Flex certificate MONEY MARKET ACCOUNTS Up to 6 transfers or withdrawals per month are available and dividends are calculated on qualifying balances and paid to the account monthly. Different tiered rates are available based on the qualifying balance in the account. INDIVIDUAL RETIREMENT ACCOUNTS (IRAS) Investment options available include: Certificates of deposits, money market and savings accounts in the traditional IRA, Roth IRA and Coverdell Education Savings Account options. Checking Accounts Checking accounts offer: Free checks Free E-Z Check/Debit Card with ATM Access Free online banking with Access*Online Online Bill Pay Free estatements

Lending VEHICLE LOANS Options for new and used vehicles, RVs, boats, snowmobiles, motorcycles, ATVs and personal watercraft. Financing up to 60 and 84 months depending on down payment. Up to 120 months for motorhomes. Up to 100% financing of the purchase price or NADA retail value, plus tax, license, extended warranties and filing fees. Annual percentage rates may vary based on your credit worthiness. PERSONAL LOANS Line of credit/ Overdraft protection for your AHCU Checking account. Unsecured signature loans Share or CD Secured Loans HOME EQUITY LOANS Use the equity in your home to remodel, pay for education, go on vacation, consolidate debts, etc. Variable Line of Credit Loans are available (draw against your Line of Credit at any time) Fixed rate and fixed term loan. Borrow up to 100% of the value of your home. HOME MORTGAGE LOANS We ve partnered with CU Companies to bring you realty, mortgage and title services. Conventional, FHA, and VA loans available. You can apply online with Home Loan Express in minutes. www.cucompanies.com HOME IMPROVEMENT LOANS Fix that roof Add on a deck Remodel VISA CREDIT CARDS Enjoy these money-saving features of no annual fee, low fixed interest rates and free travel insurance! Choose from two great options: VISA CLASSIC VISA GOLD Other benefits include: Easy Payments: Make your loan payment by direct deposit, automatic transfer from one of your AHCU accounts. Payment Protection Plans: Protect yourself and your family from economic hardship with low cost disability or life insurance on your loans. Apply online at www.ahcu.org.

Value Added Programs AUTO BUYING SERVICES Integrity AutoSource, Inc. (www.integrityautosource.net, 651-426-6411) CU Auto (www.cuautomn.com, 651-631-3111) VISA GIFT CARDS One gift that fits all. You decide the amount, they decide where to use it. VISA PREPAID CARD Perfect for traveling or helping your teen. A prepaid card is safer than cash and just as flexible. Use it anywhere VISA is accepted. GAP INSURANCE AHCU offers GAP (Guaranteed Asset Protection) Insurance. If your vehicle is totaled or stolen, GAP insurance pays the difference between the value of the vehicle, which is determined by the insurance company, and the unpaid balance of the loan.

L OCATIONS No matter where you live or work, AHCU has a location near you. St. Paul Office (Main) 360 Sherman Street B-10 St. Paul, MN 55102 Phone: (651) 241-8233 Fax: (651) 241-5068 Hours: M-Th: 9am - 4pm F: 7:30am - 5pm Fridley Office 500 Osborne Rd NE, Suite #140 Fridley, MN 55432 Phone: (763) 236-3600 Fax: (763) 236-3603 Hours:M-Th: 9am - 4pm F: 7:30am - 5pm Minneapolis Office 2545 Chicago Avenue S Suite 311 Minneapolis, MN 55404 Phone: (612) 813-6050 Fax: (612) 813-6052 Hours: M-Th: 9am - 4pm F: 7:30am - 5pm Coon Rapids Office 4050 Coon Rapids Blvd. Coon Rapids, MN 55433 Phone: (763) 236-3600 Fax: (763) 236-7004 Hours:M-Th: 9am - 4pm F: 7:30am - 5pm Eagan Office (Bluestone) 1252 Yankee Doodle Road Eagan, MN 55121 Phone: (651) 452-3131 Fax: (651) 452-5758 Hours:M-F: 8am - 4pm Drive-thru: Mon & Fri: 7am - 6pm Tues-Thurs: 7am - 5pm After-hours depositories are available at all locations.

A TMs/CASH MACHINES Enjoy free transactions at cash machines located in Minneapolis Children s, United, Mercy and Unity Hospitals as well as St. Francis Regional Hospital, St Paul Children s Welcome Center, and Phillips Eye Institute. Access surcharge-free transactions at MoneyPass ATMs. Look for the MoneyPass logo or look up a location nearest you at www.moneypass.com or from a mobile phone at mobile.moneypass.com. Use your ATM or debit card surcharge-free at most on-premise ATMs that are at Wells Fargo branch locations (other than in California).

Creating a stronger alliance to better serve you our members. Visit us at AHCU.org