Company Information & Capability CCTV systems Command & control centres Integrated security solutions Audio & video door entry systems Concierge systems Warden call systems Intruder alarm systems Security doors & screens Public address systems IRS / MATV systems Access control systems SECURITY IN THE COMMUNITY SECURITY IN THE COMMUNITY
Contents 1.0 Our Business 2.0 Service Lines 3.0 Company Accreditations 4.0 Engineering Resources 4.1 Project Working 4.2 Support Services 5.0 Our Markets 6.0 Project Examples 7.0 Summary 8.0 Our Values - Mission 9.0 Regional Locations SECURITY IN THE COMMUNITY OSSL Engineer - L. B. Enfield CCTV control centre
1.0 Our Business OpenView Security Solutions Limited (OSSL) is one of the fastest growing and most innovative security companies in the UK OpenView is an independent security systems integrator providing the full security systems package and a comprehensive range of services for our customers. This includes specialist network skills with IP convergence. Trusted and supportive security experts Our experience is extensive, where many of our people joined the electronic security industry in the 1980`s and has been part of the progression of technology during the analogue era to the present digital world we now live in. Our business is independent and is not tied to specific manufacturers, which makes us flexible to make the right choices for you. Our engineering design skills will provide you with a sustainable solution. Who we are l A leading provider of integrated, electronic security solutions that work. l The UK s largest privately owned & independent security company with over 25 years experience. l We design, install and maintain, best of breed, security solutions that meet the client requirements. l Over 160 people with offices throughout the mainland UK. Leading independent Security Experts OSSL Engineer servicing LBTH Our business has been in operation for over 25 years and our people have extensive experience in the electronic security industry. We know and understand security. We work with major electronic security equipment manufacturers providing our installation and support services. Our design methodology means we provide you with a fit for purpose security system that delivers all of the functionality within your budget. We design sustainable (nonproprietary) solutions that operate over open standards to provide you with maximum flexibility. We can work directly for the client or as a part of a construction team or deliver a fully project managed turnkey solution for you. 3
A History of rapid growth Our Financial History & Position OpenView commenced trading as Cartel Security Systems in 1989 and has seen continuous growth to current date. In 2012 all of the OpenView Group companies merged to form OSSL. This greatly strengthens our market position as a single business with common objectives, strategies and fully integrated services. From Scratch to 25M with 160+ employees over 20 years Our growth commenced organically as Cartel Security Systems in the mid 1990`s followed by significant company acquisitions made during the last decade. We are now a 25M+ annual turnover business employing over 160+ people, the majority being the engineering force. Our branch network of offices enables full coverage of the UK mainland. This allows us to provide an effective service delivery for both local and national business. OpenView Security Solutions Limited was formed in August of 2012 by the merger of the OpenView Group of Companies being: Cartel Security Systems Limited Delaware Communications Limited Camrasonic Limited Garndene Communication Systems Limited Under the new OSSL company structure; these former companies are now regional offices which creates a national network under one single brand and business. OSSL is now a larger single business that has greater stature within the industry and provide a consistent and focussed approach acting as one business. 4
OSSL Engineer - servicing L.B Enfield 5
2.0 Service Lines Systems Our company provides all of the components that comprise of an electronic security system package, plus integration and networking skills: Professional Services We provide a full turnkey project delivery installation service for new systems and upgrades of existing systems. l Access Control Systems l CCTV Systems l Door entry & Intercom Systems l Intruder Alarm Systems l Nurse & Warden Call Systems l Communal Aerial Systems l Vehicle Barrier Controls l Internal Barrier Controls l System Integration (Security Management Systems) l Transmission Systems + IT networks We also provide customised 24/7 support packages inclusive of cyclical system maintenance coupled with account management, ensuring we meet your customer support expectations. Our service revenues are a key business metric for us and customer retention is our No1 priority! l System design including CAD l Workshop test & pre-build facilities for FATs l Bespoke software for complicated system integration l Project management l Full installation works l Customer/system training l O&M documentation l Full maintenance & service provision l 24/7 call centre l Account management/customer aftercare services OSSL 24/7 Call centre 6
3.0 Company Accreditations We have all of the required qualifications to deliver our service lines to the required industry standards, ensuring compliance and quality. In addition we operate to our own company standards, where corporate responsibility is top of our agenda. Headline Accreditations are: l ISO 9001 Quality assurance. l ISO 14001 Environmental l NSI Gold Electronic Security l CHAS Health and Safety l CAI IRS / Communial aerial SMATV Systems 7
4.0 Engineering Resources Our engineering force is our greatest asset. We continuously develop and train our people plus fully equip them to enable a first class engineering service. Our company has all of the required resources; delivering services to our customers from our regional branch network which covers the mainland UK 4.1 Project Working OpenView has experience in the delivery of security system packages in the project environment. Projects can be delivered under a construction team or direct to a client as a full turnkey package. In both instances a fully project managed service is provided. Our engineering teams work for our clients to deliver a project managed implementation inclusive of all requirements that wrap around the work scope, e.g. CDM/ H&S/ CAD Design / O&M documentation plus the actual system installation & commissioning to point of handover. OSSL Engineer servicing at L.B. Redbridge 8
4.2 Support services Added value services OpenView is committed to delivering service levels that genuinely fit customer needs, customised to the environment they operate. In the security sector, off-the-shelf or goldsilver-bronze service packages rarely fit service requirements on the ground. Packages tend to be constructed for the benefit of the supplier and not the customer. The OpenView proposition for service and support is genuinely flexible and bespoke. OpenView offers flexible service levels across a number of dimensions: l Response time element l Materials element l Type of labour cover l Technology cover Our centralised call centre, located within our business, provides a focal point for our customers to report system faults on a 24/7 basis. Our call centre operatives understand electronic security to manage the requirement and despatch the required engineer(s) in the most effective way possible. All engineers vehicles are fitted with GSM trackers to enable us to efficiently dispatch service engineers to local call outs and provide the quickest response. All engineers have PDA communication devices where the call centre sends call-outs electronically to the field engineers and the calls are fully tracked through to completion. This seamless communication is fully auditable, recording our service performance. l 24/7 Call Centre Services l 24/7 Engineering Cover l Tailored SLAs l 4 Hour Engineering call out response where required l PPM scheduled visits for proactive system maintenance l Asset management l KPI Measurement l Full account management l National (UK mainland) coverage from strategically located service centres l Workshop facilities for repairs and tests 9
5.0 Our Markets The company s heritage is within the public sector where we have undertaken some of the largest projects in the UK, especially in public housing estates and public space CCTV surveillance. We have installed and networked multiple sites & systems back to centralised control command & centres, achieving significant reductions in operational cost for our customers. Our skills and expertise has recently been transferred into the private sector delivering our proposition into commercial buildings and campus. Our principle markets are: l Public Sector Housing l Town Centre CCTV l Commercial Buildings l Airports l Education, Schools & Universities l Healthcare Trusts Control centre - L.B. Enfield Control centre - L.B. Redbridge LB Tower Hamlets - Social Housing Main terminal - Bristol Airport 10
Keele University - Staffordshire University Hospital of Wales - Cardiff Princesshay shopping centre - Exeter The Supreme Court - Westminster London Royal Pavilion - Brighton Mersey Tunnel - Liverpool 11
6.0 Project Examples: Detailed below is a snapshot example of some key OpenView projects where we have implemented security systems. All of these projects are supported by maintenance contracts with us. o Bristol International Airport Market: Transportation Approx Value 300K+ 200-camera IP CCTV System plus ANPR & Access Control. o Leicester City Council Market: Public Sector Housing Approx Value 2M+ Multi site CCTV / Door Entry Intercom / PA system linked back to one control room. IRO 600 cameras / 50 remote sites / 1 central control room / ICON security management system for centralised control. o London Borough of Redbridge Market: Public Sector Town Centre CCTV Approx Value 2.9M+ Town Centre CCTV System, comprising of over 80+ town centre CCTV cameras, 100+ multi-story car park cameras from multiple town centres all over private communications infrastructure being monitored back at a central control room. o London Borough of Newham Market: Public Sector Housing & Public Space (town centre) CCTV Approx Value 3M+ Borough wide security system links multiple buildings back to a central control room, plus town centre CCTV. Provides central control of: CCTV / Access Control / Door entry systems / Intercoms / lift & plant alarms. o Metropolitan Police / Wates Market: Emergency Services Approx Value 600K+ New building construction - Security System Package for one of the new super police stations. 12
o Brighton Pavilion Market: Museum / National Heritage Approx Value 100K+ CCTV system upgrade from Analogue to IP CCTV with NVR recording 40+ cameras. o Newport Town Centre Market: Town Centre CCTV Approx Value 850K+ Town Centre CCTV System comprising of 60+ cameras, full control room fit out and IKON security management system GUI controls. o National Maritime Museum Market: Museum / National Heritage Approx Value 350K+ Major CCTV System upgrades from analogue to IP with duel centre control rooms NVR 130+ cameras. o Coral Group Market: Retail Approx Value 500K+ Intruder Alarm national contract involves all of the groups high street betting stores IRO 400+ sites / systems all centrally monitored. o Cardiff & Vale University Health Board Market: Health Care Approx Value 500K+ Incumbent framework contractor for all of the healthcare trust buildings supplying all elements of electronic security systems CCTV / Access Control / Intruder Alarms / Intercoms. o The Rock Shopping Centre Bury Market: Retail Approx Value 300K+ Full security package for a major shopping centre refurbishment consisting of CCTV / Intruder Alarms / Access Control systems with links to the police authority and local authority town centre. 13
7.0 Summary OpenView has a lot to offer our customers both new and existing. We can design and deliver new systems and support them on a national basis under our new single brand, OpenView Security Systems Limited. We now operate as a completely integrated branch network that provides our customers with a local service and our company has all of the resources and skills to support you. Real Solutions Fit for purpose, engineering and service delivery excellence is what we strive to achieve. Our main asset is our people, who are continuously motivated and developed in a fast changing world of technology. We do our best to understand you and your objectives with an emphasis on providing what you require, when you require it. We recognise that investing in electronic security is important, after all, these systems are designed to protect your organisation, the people and your environment. l OpenView now a single national business under one brand. l Branch network covering the UK providing a local service. l An independent specialist security systems integrator providing best of breed solutions. l We are fully accredited partners with most of the worlds leading electronic security manufacturers. l We are more than an electronic security company, we provide systems that operate over IP networks managed by OSSL. l We work in partnership with our customers to provide a full range of services for both installation and maintenance support. Whether you require a small local system, a large multi-technology and campus wide system, a multi-site networked system, we will offer you something that genuinely works for you. No over-engineering or over complicating matters, we will provide a practical solution and a system which makes sense, a system that is easy to operate and has the appropriate level of functionality to suit your operation. The Olympic Park - London 14
8.0 Our Values - Mission Vision It is our vision to be the benchmark by which excellence and standards are defined in the provision of electronic security and safety systems. Mission We will achieve our vision through listening to our clients, identifying their needs and providing them with professional, effective and efficient solutions. We will deliver these solutions with care and expertise. Values & Culture Respect & Consideration We aim to treat everyone with dignity and respect. We never forget we are invited into peoples homes and workplaces and we should treat them as if they are our own. Expertise Our pool of expertise in all aspects of project delivery is second to none. We maintain this high standard by investing in training and professional development for all our employees. Teamwork We work with our clients and suppliers to deliver our service solutions in an open, transparent and cooperative way to benefit all stakeholders. Flexibility Our strength in depth equips us to be responsive to the evolving needs of our clients. Professionalism Our high standards of integrity, our focus on compliance and our desire to effectively use our resources for mutual benefit underpin our commitment to maintaining the highest professional standards. We hope the company information provided is suitable for you to consider OpenView for your electronic security requirements, but should you require further information please contact us on: 0845 071 9110 or visit our website: www.openviewgroup.com 15
9.0 Regional Locations 0845 071 9110 1 Romford OpenView House Chesham Close Romford Essex RM7 7PJ 0845 071 9120 2 Birmingham Lee Bank House 55 Holloway Head Birmingham B1 1HP 0845 071 9130 3 Newport Unit 3 St Michaels Court Church Street Newport South Wales NP20 2BY 0845 071 9115 4 Huddersfield Hi-Pylon Works Slades Road Golcar Huddersfield HD7 4JS 5 0845 071 9126 5 Newcastle 11 Hutton Street Boldon Colliery Industrial Estate Tyne & Wear NE35 9LW 4 2 3 1 www.openviewgroup.com