Citrix EasyCall Gateway Telephony System Integrator s Guide for Alcatel OmniPCX Enterprise Citrix EasyCall Gateway 2.1Q
Copyright and Trademark Notice Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement. A printable copy of the End User License Agreement is included on your product USB-ROM and in the documentation download page of the administration tool. Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Citrix Systems, Inc. 2006-2008 Citrix Systems, Inc. All rights reserved. Citrix, is a registered trademark, and EasyCall, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. in the United States and other countries. RSA Encryption 1996-1997 RSA Security Inc., All Rights Reserved. This product includes software developed by The Apache Software Foundation (http://www.apache.org/) Presentation Server (XenApp) Client: Portions of this software are based on code owned and copyrighted by O'Reilly Media, Inc. 1998. (CJKV Information Processing, by Ken Lunde. ISBN: 1565922247.) All rights reserved. Licensing: Portions of this documentation that relate to Globetrotter, Macrovision, and FLEXlm are copyright 2005 Macrovision Corporation. All rights reserved. This product includes open source Berkeley DB (BDB) software licensed from Oracle Corporation and PostgresSQL, released under the BSD license. Trademark Acknowledgements Adobe, Acrobat, and PostScript are trademarks or registered trademarks of Adobe Systems Incorporated in the U.S. and/or other countries. Asterisk is a registered trademark of Digium, Inc. FreePBX is a registered trademark of Atengo, LLC. Java, Sun, and SunOS are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Solaris is a registered trademark of Sun Microsystems, Inc. Sun Microsystems, Inc has not tested or approved this product. Portions of this software are based in part on the work of the Independent JPEG Group. Microsoft, MS-DOS, Windows, Windows Media, Windows Server, Windows NT, Win32, Outlook, ActiveX, Active Directory, and DirectShow are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. trixbox (www.trixbox.com) is a registered trademark of Fonality, Inc. UNIX is a registered trademark of The Open Group. All other trademarks and registered trademarks are the property of their respective owners. Document Code: August 12, 2008 (KP)
CONTENTS Contents Chapter 1 Chapter 2 Alcatel OmniPCX Enterprise SIP Trunk Integration Equipment Requirements.............................................. 2 Configuring the SIP Trunk.............................................. 2 Verifying the Integration............................................... 7 Call Detail Records................................................... 7 Alcatel OmniPCX Enterprise QSIG Trunk Integration Configuring the E1 QSIG Trunk......................................... 9 Verifying the Integration.............................................. 12 Call Detail Records.................................................. 12
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CHAPTER 1 Alcatel OmniPCX Enterprise SIP Trunk Integration This chapter describes how to integrate Alcatel OmniPCX Enterprise telephony system version 8.0 with the EasyCall Gateway through a SIP trunk. For information on integrating with other versions, see: Alcatel OmniPCX Enterprise QSIG Trunk Integration on page 9 The integration described in this chapter can be done in tandem with EasyCall Gateway installation and configuration, which includes defining the properties of the telephony system trunk and defining any changes the EasyCall Gateway makes to telephone numbers before sending them to the telephony system for dialing. For SIP trunks, the EasyCall Gateway always listens on port 5060. By default, the EasyCall Gateway communicates with the SIP trunk over port 5060; that port is configurable. For information about EasyCall Gateway configuration, refer to the EasyCall Gateway Administrator s Guide. Those responsible for configuring the telephone system must have the specific characteristics for the site available before attempting to integrate the EasyCall Gateway. Integrating the telephone system with the EasyCall Gateway is similar to integrating the telephone system with a voicemail system. The following topics describe configuration of SIP trunks for Alcatel OmniPCX Enterprise telephony systems: Equipment Requirements on page 2 Configuring the SIP Trunk on page 2 Verifying the Integration on page 7 Call Detail Records on page 7
2 EasyCall Gateway Telephony System Integrator s Guide Equipment Requirements Only the EasyCall Gateway appliance is required to integrate with the Alcatel telephony system. The following diagram shows the integrated components. Alcatel telephony system integrated with the EasyCall Gateway As shown in the diagram, the SIP trunk makes telephone calls over an Internet connection. The use of SIP trunks does not require modification to your existing telephony system or Internet connections and does not require PRI hardware or telephony system upgrades. Only outbound SIP trunks are required; the number of trunk channels used can be scaled to your needs. For information on capacity planning, refer to the EasyCall Gateway Administrator's Guide. Configuring the SIP Trunk The following screens show a sample trunk configuration. The sample configuration screens are from the Alcatel Omni management interface. The default values required for the trunk to be active are included. The table following the screens describes the values that are important for EasyCall Gateway integration.
Chapter 1 Alcatel OmniPCX Enterprise SIP Trunk Integration 3 External Gateways configuration page Setting Remote domain Port number Transport type Trunk group number Outgoing realm Minimal authentication method Description The IP address of the EasyCall Gateway. Must be 5060, the default value. Must be UDP. Must be the same as the Trunk Group ID in the Trunk Group configuration page. The IP address of the EasyCall Gateway. Must be None.
4 EasyCall Gateway Telephony System Integrator s Guide Trunk Groups configuration page Setting Trunk Group ID Description Trunk Group Type Must be T2. Trunk Group Name Q931 signal variant T2 Specificity Must be the same as the Trunk Group Number in the External Gateways configuration page. Can be any name. Must be ABC-F. Must be SIP.
Chapter 1 Alcatel OmniPCX Enterprise SIP Trunk Integration 5 Trunk Group configuration page Setting Trunk Group ID IP compression type Description Must be the same as the Trunk Group Number in the External Gateways configuration page. Must be G.711.
6 EasyCall Gateway Telephony System Integrator s Guide Proxy configuration page Setting all settings Description All of the default settings can be used. Proxy page configuration is required only if there is no SIP trunk on the switch. SIP Gateway configuration page Setting IP Address Description The IP address of the OmniPCX Call Server. SIP Gateway configuration is required only if there is no SIP trunk on the switch.
Verifying the Integration Call Detail Records Chapter 1 Alcatel OmniPCX Enterprise SIP Trunk Integration 7 Install EasyCall on one or more user PCs and place different types of calls (domestic, international). A Call Detail Record (CDR) is a file that contains information about calls placed through the EasyCall Gateway. Information provided in the CDRs can be used for billing calls to cost centers and for auditing potential abuse.
8 EasyCall Gateway Telephony System Integrator s Guide
CHAPTER 2 Alcatel OmniPCX Enterprise QSIG Trunk Integration This chapter describes how to integrate Alcatel OmniPCX Enterprise telephony system version 8.0) with the EasyCall Gateway through an E1 ISDN-PRI QSIG trunk. For information on integrating with other versions, see: Alcatel OmniPCX Enterprise SIP Trunk Integration on page 1 The integration described in this chapter can be done in tandem with EasyCall Gateway installation and configuration, which includes defining the properties of the telephony system trunk and defining any changes the EasyCall Gateway makes to telephone numbers before sending them to the telephony system for dialing. For information about EasyCall Gateway configuration, refer to the EasyCall Gateway Administrator s Guide. Those responsible for configuring the telephone system must have the specific characteristics for the site available before attempting to integrate the EasyCall Gateway. Integrating the telephone system with the EasyCall Gateway is similar to integrating the telephone system with a voicemail system. The following topics describe configuration of E1 QSIG trunks for Alcatel OmniPCX Enterprise telephony systems: Configuring the E1 QSIG Trunk on page 9 Verifying the Integration on page 12 Call Detail Records on page 12 Configuring the E1 QSIG Trunk The following screens show a sample trunk configuration. The sample configuration screens are from the Alcatel Omni management interface. The default values required for the trunk to be active are included. The table following the screens describes the values that are important for EasyCall Gateway integration.
10 EasyCall Gateway Telephony System Integrator s Guide Trunk Groups configuration page Setting Description Trunk Group Type Must be T2. Q931 signal variant Must be QSIG. SS7 signal variant Must be No variant.
Chapter 2 Alcatel OmniPCX Enterprise QSIG Trunk Integration 11 Board configuration page Setting Interface Type Description Must be MG-PRA E1 ISDN.
12 EasyCall Gateway Telephony System Integrator s Guide Digital Access configuration page Setting Description Access Type Must be T2. Board Type Network Mode Max Nb of Used B Channels CRC4 Verifying the Integration Call Detail Records Must be MG-PRA E 1 ISDN. Must be Yes. Must be 30. Must be Yes. Install EasyCall on one or more user PCs and place different types of calls (domestic, international). A Call Detail Record (CDR) is a file that contains information about calls placed through the EasyCall Gateway. Information provided in the CDRs can be used for billing calls to cost centers and for auditing potential abuse.