Let op: onze voorwaarden zijn in het Engels geschreven. Dit voorkomt vertalingsfouten en misverstanden. RENTAL CONDITIONS FRASERWAY Camper rate includes: Rates are per night. Seven night minimum rental period. For one-way rentals its 14 nights. Travel Kit with maps and brochures provided at vehicle pick up, subject to availability. Basic public liability coverage which includes premiums for collision insurance and comprehensive insurance with a deductible of CA$7500. The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank. WiFi hotspots in all RV models available in Vancouver and Calgary Maximum 3 year old campers Safety nets added to cab-over beds in the newest models C-Medium / C-Large Solar panels on the newest C-Small campers available Complimentary shoulder bag with maps and brochures free extra drivers No charge for travel into the USA Camper rate is exclusive of: Mileage charges, taxes, optional extras, one-way fees, insurance options. All rates and conditions are subject to change as required and without prior notification. Security Deposit Clients are required to leave a CA$750 security deposit at the time of departure. We require that the deposit be guaranteed by a credit card with sufficient credit balance to cover this amount (major credit cards only - no ATM/debit cards or prepaid credit cards accepted). The security deposit guarantee is valid only for the duration of the rental contract and will not appear on the client s credit card statement; therefore, it will not necessitate a refund. The security deposit capture is automatically released upon completion of the return contract provided that the rental vehicle is returned clean inside, undamaged and on time. In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company. First Night Accommodation We strongly recommend that clients spend their first night in Canada in a hotel. No refunds are given for self-transfer. No transfers are provided for same day flight arrivals.
Client/Driver Requirements A valid driver s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver s license (IDP, see below) is recommended but is only valid in combination with the national driver s license. Additional drivers must be present at pick up of the rental vehicle and sign the rental agreement. There is no charge for additional drivers. Authorized drivers must be at least 21 years of age with a valid driver s license and identification, and be listed on the rental agreement. The international driving permit (IDP) is a special license which allows motorists to drive internationally, when accompanied by a valid driver s licence from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police. A major credit card (no ATM/debit cards or prepaid credit cards) with available credit is required for the Security Deposit and all charges paid at the counter. The credit card must be issued to the signer or co-signer of the contract. Preparation fee This mandatory one-time fee is charged per unit/rental and includes the following: - Initial propane fill - Toilet chemicals - 2 rolls of biodegradable toilet paper - Fresh water & sewer hoses - Rubber gloves - Transfer Convenience Fee These vehicle and personal kits are available per person/rental and include: - Pots, pans and kettle - Dinner set - Cutlery set - Steak knives - Coffee cups/glasses - One extra dinner set (guest) - Mixing bowls - Assorted kitchen utensils - Cutting board - Strainer - Food savers - Coffee filter and thermos - Tea pot - Can opener - Cork screw - Pail/broom and dust pan - Clothes hangers/clothes pins - Matches/ashtray (on request) - Comforter in duvet cover - Pillow and pillow case - Bed sheet - Towels/body soap - Basic tool set and flashlight - Toaster (on request)
- Axe - Lawn chair - Instruction manual - Salt and pepper - Campground directories/road maps NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all Accompanying adults are paid in full. Miscellaneous Items GPS Navigation $ 5.00/night (maximum charge of $50/rental, subject to availability) WiFi $ 12.00/night (Vancouver and Calgary only)/ 250mb per rental night Portable Generators $10.00 per night Electric heater $ 15.00/night Bike $ 7.00/night (maximum charge of 30 nights) Bike Rack $ 70.00/rental Bike racks cannot be installed on TC, TC-S, TC-B, VC or Adventurer-4 Child Seats $ 75.00 /rental (Subject to availability, on request only) Note: bikes and bike racks must be booked in advance and are subject to availability. Note: No child bike-seats or children bikes available. One-way Rentals (charges apply). Please note no other one-ways are available - Vancouver to Calgary $550.00 - Calgary to Vancouver $775.00 - Toronto to Halifax $900.00 - Halifax to Toronto $900.00 - Minimum rental period is 14 days Bookings Amendments First change No charge. Any time after the first $ 30 each Note: All changes and cancellation charges are subject to taxes. Fraserway shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible. Cancellations: - Individual Reservation 10% of rental charges, minimum charge $100, any time after confirmation - 31 to 45 days prior to departure 20% of rental charges, minimum charge $ 500-15 to 30 days prior to departure 80% of rental charges, minimum charge $ 1,000-0 to 14 days prior to departure 100% of rental charges - One-way rentals $ 200 in addition to applicable fee
Note: Changes to bookings must be reported to our reservations department prior to client s departure. Changes First change Any time after the first No charge $ 30 each Cleaning of Vehicles All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $25 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that Northern Travelers wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in. Smoking is not allowed in any of our vehicles. Fraserway reserves the right to charge an additional cleaning fee of $200.00 if a vehicle returns smelling of smoke. Currency All rates and quotes are in Canadian dollars. Drop Off 08.30am to 12noon (inspection ready), with 1 hour grace period. Sufficient time should be allowed for packing suitcases and cleaning vehicles. Rental extensions (late returns) must have prior approval from Fraserway RV Rentals. Overtime hours: If the vehicle is returned late without Fraserway s permission, extra charges are calculated on an hourly basis until the nightly rate is reached. The hourly rate is the nightly retail rate divided by 4. Early Return Fraserway RV Rentals will not give any refunds for rentals returned prior to the arranged drop off date. Express Check In The online Express Check-In feature reduces the waiting time at the counter. When information like name, address, driver s license etc is submitted before the clients arrive at Fraserway, we will be able to speed up counter procedures resulting in less waiting time for our guests. The Express Check-In form can be found on our website www.fraserway.com. Fuel The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank. International Driving Permit The IDP is a special license, which allows motorists to drive internationally, when accompanied by a valid driver s license from their country. Fraserway does not require an IDP, but recommends renters having one in case the police stops them. Large Events The use of rental units for any large outdoor events may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicity requested at time of reservation. Example: for the Burning Man festival a $1500,- surcharge will apply. Failing to request at time of booking and travel without permission will result in a penalty of double the surcharge, void of all insurance coverage and responsibility for all costs involved (including, but not limited to, damage and
cleaning) Northern Travel Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted when disclosed in advance. FRASERWAY will not deliver Van conversions, C-Large, C-XLarge, MH27-SW, A-Luxury or Adventurer4 motorhomes to the Yukon, Northwest Territories, Nunavut or Alaska. Online Availability Check vehicle availability online. The Online Availability can be found on our website www.fraserway.com. Please contact us for Login name and password. Payments by Clients Fraserway RV Rentals will accept the following methods of payment for additional charges paid directly by the renter: Visa MasterCard American Express Canadian dollars Debit Card Pets On request only. A charge of $100.00 will apply. Pick Up Vehicles can be collected at our rental stations from Monday to Saturday between 08:30am and 3pm local time (on Sundays at selected stations until 1PM). Transfers are available until 1:00 PM. Proof Read Brochure Pages Fraserway will proof read the brochure pages pertaining to our product; however, we cannot be held responsible for any grammatical or printing errors in the final document. In the case of such an error, the terms outlined and negotiated with the designated product manager will always prevail. Redistribution If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge. Refund/Repairs All replacement parts or repairs in excess of $50.00 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded. Renter s Responsibility Renter agrees by renter s signature on the front of this agreement that renter has read, is aware of, and accepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement. Security Deposit An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. Cash rentals are not allowed. In cases where the CDR Insurance is not purchased, Fraserway will block the full amount of the deductible ($7500) on the customer s credit card. Suitcase Storage Fraserway RV Rentals offers free storage of luggage at owner s risk.
Travel Restrictions - Travel into Mexico is prohibited; - Travel in Death Valley, California, is prohibited between June 1 and August 31; - Non-public roads and off-road driving is prohibited at all times; - Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages. - The following Northern roads are prohibited: Yukon: * Canol Road, North of Ross River * Aishihik Lake Road * Road between Dease Lake and Telegraph Creek Alaska: * Dalton Highway (Hwy 11), between Coldfoot and Prudhoe Bay * McCarthy Road, between Chitina and McCarthy Fraserway reserves the right to limit travel on any roads or road sections based on changing conditions. Traffic Violations, Parking Fines and Toll Charges The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Fraserway reserves the right to charge an administration fee of up to $25.00 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter s credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform Fraserway of any potential toll charges or fines upon drop off to avoid the administration fee. Trucks and Campers The camper may not be removed from the truck at any time. Insurance coverage is void for all damages incurred as a result of removing the camper from the truck. Vouchers A Tour Operator or Travel agent must issue vouchers. In case of discrepancies, we will honour the voucher and adjust the billing accordingly. Roadside Assistance In case of an Accident: - Make sure that any involved parties are ok. Any injuries should be taken care of ASAP. - Call the police and/or ambulance (if necessary), dial 911, and then inform Fraserway. - Exchange information with the affected parties. - Try to record everything on the scene using the accident report from your binder; Your notes should include name, address, phone number, insurance company, police
number, driver license number and license plate number for the driver and the owner of each vehicle. If the driver s name is different from the name of the insured, establish what the relationship is and take down the name and address for each individual. Also include a written description of each vehicle, including year, make, model and color and the exact location of the collision and how it happened, and ideally the names and badge numbers of all emergency personnel. - Take pictures if possible. Use your camera to document the damage of all vehicles Keep in mind that you want your photos to show the overall context of the accident. If there were witnesses, try to get their contact information; they may be able to help you if the other drivers dispute your version of what happened. - File an accident report with the police, and report the claim to your own credit card company or insurance company. Vehicle Recovery / Towing: If you find yourself in a situation where your rental vehicle is stuck in mud, snow or in a ditch, please note that Roadside Assistance may partly or fully cover the cost of recovering and / or towing the vehicle. Costs for arranging a tow truck directly with a towing company can be enormous. Any charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford/Dodge/Chevrolet was established and service was declined. Vehicle Breakdown and Appliances failure: Our motorhomes are well maintained and kept in very good technical condition, however a technical problem may appear. In the unlikely event of an accident or breakdown we would like to ask you to do the following: Chassis / Engine related issues: - For minor issues, e.g. keys locked inside the vehicle or a discharged engine battery, call (Ford, GMC or Dodge) Roadside Assistance. They will send a contractor who will be able to unlock or jump start the vehicle for you. - In case of an engine failure, contact Fraserway first. Depending on your location and the time of the breakdown, we will decide whether the vehicle should be towed to a dealer for repair or if we will send a replacement vehicle before towing the broken down vehicle. Camper related issues: If you encounter any problems with the coach itself, e.g. problems with the fridge, furnace, stove, air conditioner, water supply, waste water tanks etc. please contact either your nearest Fraserway location during office hours, or call the toll free emergency number after hours. Flat Tires: Roadside assistance unfortunately does not always offer to replace a damaged tire, they might only offer to tow the vehicle to the closest dealer. If this is the case, please contact your nearest Fraserway location during office hours or call the toll free emergency number after hours, as we are often able to arrange a service call trough a tire company directly. You can also call the KalTire emergency line
Phone numbers: Before calling Roadside Assistance or Fraserway, please have the Fraserway contract and odometer reading at hand. Roadside Assistance (Ford/Dodge/Chevrolet) For everything related to engine related problems, towing, vehicle recovery, flat tires and lockout service. Fraserway stations For all breakdowns and on-road problems during business hours Fraserway Breakdown Assistance For all vehicle related emergencies which require immediate assistance after business hours. KalTire 24-hour Emergency Road Service For tire related problems after business hours Phone number Monday - Friday Saturday Fraserway Vancouver 1-800-661-2441 8:30 17:00 8:30 16:00 Fraserway Calgary 1-877-782-3434 8:30 17:00 8:30 16:00 Fraserway Whitehorse 1-866-269-2783 8:30 17:00 8:30 16:00 Sunday and Statutory Holidays Call Fraserway emergency assistance Call Fraserway emergency assistance Call Fraserway emergency assistance Fraserway Toronto 1-866-691-1115 8:30 17:00 8:30 16:00 Call Fraserway emergency assistance Fraserway Halifax 1-800-263-5558 8:30 17:00 8:30 16:00 Call Fraserway emergency assistance Fraserway Emergency Assistance after hours 1-866-535-6601 17:00 21:00 (Vancouver Time) 16:00 21:00 (Vancouver Time) 9:00 15:00 (Vancouver Time) Police / Ambulance 911 24 hrs 24 hrs 24 hrs Ford Roadside Assistance 1-800-665-2006 24 hrs 24 hrs 24 hrs Dodge Roadside Assistance 1-800-363-4869 24 hrs 24 hrs 24 hrs KalTire 24-hour Assistance 1-888-525-8473 24 hrs 24 hrs 24 hrs
When calling Roadside Assistance: 1. You will first be asked to provide the vehicle s VIN number (Vehicle Identification Number) The VIN number can be found either on your contract, on the vehicle registration papers or on the dash-board of your vehicle close to the windshield (driver side). 2. You will be asked to provide the odometer reading of your vehicle 3. You will be asked to provide the exact location of your vehicle, street name, crossroad; provide as many details as possible. 4. It will be important that you mention to them that you are driving a motorhome. If you are renting a truck-camper, make sure you mention that there is a camper loaded onto the truck. The approximate length of the vehicle may also be important. 5. You will be asked to leave a contact number. If you have no access to a public phone and no cell phone reception, it is especially important that you describe as clearly as possible where the vehicle is located. 6. Roadside Assistance will then send a tow truck to your location as soon as possible. In remote locations this may take up to a few hours, however Roadside Assistance will usually provide you with an Estimated Time of Arrival. 7. Notify Fraserway; depending on the nature of the problem it will be decided whether a replacement vehicle will be dispatched or not.
Transfers Fraserway RV Rentals offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown. Note: No transfers provided after 1:00 p.m. 1 In Downtown Vancouver we offer transfers to / from the following hotels: Best Western Drake Best Western Sands by the Sea Blue Horizon Century Plaza Coast Coal Harbor Comfort Inn Empire Landmark Fairmont Vancouver Fairmont Waterfront Inn at False Creek Pan Pacific Rosedale on Robson Sandman City Centre Sandman Davie Sheraton Wall Centre Sutton Place Westin Bayshore 3 In downtown Halifax we offer transfers to / from the following hotels: Atlantica Delta Barrington Delta Halifax Cambridge Suites Prince George Hotel Lord Nelson Marriott Courtyard Marriott Harbourfront Four Points Sheraton Westin Grand Hotel
Customers who are not staying at a designated transfer hotel can make their own way to one of these hotels where they will be picked up. Transfers from other hotels can be requested by the customer a few days prior to pick up but cannot be guaranteed. 2 Please note that we provide transfers from the Canada Place Cruise terminal only. Customers who arrive at Ballantyne Pier must make their own way to Canada Place. Vehicle in service dates for 2016 rental fleet The in service date of a vehicle is the date on which the very first customer drove the vehicle off the Fraserway parking lot. Example: A vehicle with in service date 2014 was first rented out to a customer after January 1 st 2014. Kilometers All rentals are excluding kilometers. Mileage may be purchased. Kilometers exceeding the restriction incur a charge of $0.41 per kilometer. Insurance Fraserway maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by Fraserway have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract. All insurance coverage is null and void if any of the terms of the rental agreement are breached. CDR COLLISION DEDUCTIBLE REDUCER A collision deductible reducer is available for CAD $25.00 per day to a maximum of CAD $750.00 per rental and provides the following benefits: - CDR coverage reduces the renter s responsibility for damages from CAD $7,500.00 to CAD $750.00 per occurrence (Some exceptions apply, please see table below for details). - CDR coverage will guarantee the renter a replacement vehicle when the renter s vehicle becomes un-drivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter s vehicle has become un-drivable. Delivery will be limited to a province/state, which borders on the province in which the renter took
delivery of the renter s vehicle. FRASERWAY will not deliver C-Large, C-XLarge, MH27-SW, A-Luxury or Adventurer 4 Deluxe motorhomes to the Yukon, Northwest Territories and Alaska. Any expenses for accommodation, food etc. are the renter s responsibility if damage is the renter s fault. - Damages and deductibles are subject to applicable taxes; - In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full deductible amount of $7,500 on the customer s credit card. - The following damages are covered under CDR insurance with a deductible of $750.- per occurrence: - Motor vehicle accidents / Collision - Hit and Run / Vandalism / Vehicle theft / Fire - Damage due to break ins - Tire damages - Windshield damage - General glass damage - Impact with an animal - Damages caused by back-up maneuvers - Damages caused as a result of a natural disaster - Damages to the interior of the vehicle - Replacement cost for lost keys or keys locked inside the vehicle CDR-Plus COLLISION DEDUCTIBLE REDUCER PLUS The CDR-Plus Insurance is available for CAD $12.00 per day. The CDR-Plus coverage reduces the renter s responsibility for damages covered by CDR Insurance from CAD $750 to zero (Some exceptions apply, please see table below for details). This policy is only available in combination with the CDR Insurance. EXEMPTION FROM COVERAGE Insurance coverage is void if any of the following conditions are met: - Damage was caused as a result of negligence / willful damage. - Damage was caused as a result of people using the vehicle without permission. - Failure to maintain proper fluid levels. - Damages caused by using the wrong fuel or wrong fluids. - Failure to maintain proper tire pressure. - Damage due to misuse of the brakes, transmission or any other parts of the power train. - Damage due to violation of restricted travel areas. - Damages caused by ignoring height restrictions and other road signs. - Driving under the influence of alcohol, drugs and/or other substances. - Damages caused as a result of travelling on ice roads. - Damages caused as a result of the use of snow chains. - Result of vehicle malfunction or damage consequent of deliberate and/or willful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter. Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered by CDR or CDR Plus insurance unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.
Theft, loss or damage of personal property and personal injuries are not insured.