RENTAL CONDITIONS ROAD BEAR RV
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1 Let op: onze voorwaarden zijn in het Engels geschreven. Dit voorkomt vertalingsfouten en misverstanden. RENTAL CONDITIONS ROAD BEAR RV Camper rental includes Included in the rental amount are: Public Liability Insurance (Insurance up to $1,000,000 toward 3rd party claims); Premium VIP coverage (includes secondary and comprehensive and collision coverage for the rented vehicle with a deductible of $1,000 per accident), Uninsured Motorist, Windshield & Glass damage, Vehicle theft and fire, Vandalism. All vehicles offer an awning, generator & camping table, all campers feature TV/DVD, child safety netting for the cab- over beds, largest beds, fresh water tanks & outside storage (ex. for suitcases with one- way rentals), optional high quality convenience kits, Satellite Navigation System (GPS) & WiFi hotspot. Complimentary airport&airport hotel transfers. Exclusions Not included in the rates are: All extra s such as mileage, Preparation fee, One- way fees, Convenience kits, Camping chairs, Generator use, GPS, Applicable local fees and taxes. All rates and conditions are subject to change as required and without prior notification. Deposit and Credit card A security deposit of $1,000 will be authorized/ blocked on the main driver's credit card (not charged). The security deposit is equal to the deductible and will be issued per accident. Accepted credit cards are: VISA, MasterCard, and American Express. Burning Man surcharge: $1,000 SFO and $500 LAX/LAS must be pre- paid for all pick ups between last week of August/begin of September. Cancellations Cancellation of a confirmed reservation is subject to a cancellation charge. 60 calendar days or more prior to rental date: $ to 30 calendar days prior to rental date: 20% of the nightly rental charge + one- way fee if applicable 29 to 15 days prior to rental date: 50% if the nightly rental charge + one- way fee if applicable 14 to 0 calendar days prior to rental days 100% of the nightly rental charge + one- way fee if applicable < 0 days prior to rental date: No refunds are made for unused vouchers. Sales Tax Sales tax is included in all prepaid items. All locally paid options and items are subject to sales tax. Local / Additional options Costs of additional items which are to be paid locally, local surcharges and mandatory fees may vary and are subject to changes. The cost is only indicating, because the actual amount might change
2 during the course of reservation up to the point of pick- up. Any difference caused by exchange rate fluctuations is the renter s responsibility. Driver requirements All drivers must be 25 years of age or older and hold a valid driver s license for at least 1 year. A maximum age of 79 applies. Drivers between require prior authorization. A valid national driver's license is required for each driver. In addition we recommend that foreign customers have an international driver's license or an English translation of the license issued by their home country. Minimum rental days A 7 night minimum applies to all rentals. One- way rentals One- way rentals are on request. Additional charges are applicable for one- way rentals. Booking amendments One free change per booking can be made 61 days prior to pick up. A penalty of $50 will be levied per change thereafter. Airport Hotel Transfers Complimentary transfers are provided to (but not from) the airports DEN/ EWR/ LAS/ LAX/ MCO/ OAK/ SEA/ SFO (neither JFK nor La Guardia) and at all rental locations from/to named airport hotels. The complimentary permitted amount of luggage is in accordance with the airline regulations (1 suitcase max. 50 lbs. / 23 kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer s responsibility. Denver: Between Denver int.airport en hotels (20miles-free transfer) / Downtown Denver: no transfers Las Vegas: Between Las Vegas int.airport en hotels (5miles-free transfer) / Strip: depending on hotel free / Downtown Las Vegas: no transfers Los Angeles: Between Los Angeles int.airport en hotels (40miles-free transfer) / Downtown Los Angeles: no transfers / Santa Monica: no transfers / Marina Del Rey: no transfers / Venice: no transfers / Burbank airport: no transfers / Disneyland: no transfers Orlando: Between Orlando int.airport hotels only (5miles-free transfer) / Orlando int.airport onlt (5miles-no pick up / no drop off) / Downtown Orlando: no transfers / International drive: no transfers / Disney: no transfers / Sanford Intn.airport: no transfers New York: Between Newark int.airport en hotels (35miles-free transfer) / JFK and La Guardia airports: no transfer / Downtown Manhattan/New York City: no transfers San Francisco: Between San Francisco int.airport and certain hotels (30miles-free transfer) / Downtown San Francisco: no transfers TRANSFERS SFO: The convenient and inexpensive BART allows customers who stay in SFO downtown to arrive within 35 minutes at the BART train station in South Hayward instead of taking a 30 minutes taxi back to SFO airport hotels (US$ ) to catch the free shuttle (another minutes). A free shuttle service between our branch and the BART train station South Hayward is provided when the
3 customer informs us accordingly (see TRANSFERS COMMON ). The train schedule can be looked up at: (select Fremont Daly City). Hours of operation Monday through Friday from 8.00 am to 5.00 pm or during season as required). All stations are closed on Sundays and all statutory holidays. Pick up time is between noon and 4.00 pm. The location Denver is closed from December 1 st through to February 28 th. Pick up / Returning the vehicle Drop- off time is between 8 and am from Monday to Saturday. The complimentary airport (hotel) shuttle leaves at 11 am. Vehicle pick- up time is between noon and 4 pm (Saturday until 1 pm). Transfers are provided to (but not from) the airports DEN/EWR/LAX/LAS/MCO/OAK/SFO (neither JFK nor La Guardia) and at all rental locations from/to named airport hotels. The complimentary permitted amount of luggage is in accordance with the airline regulations (1 suitcase max. 50 lbs/23 kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer s responsibility. Late Returns Vehicles must be returned at the agreed date of drop off between 8.00 am and am. Late arrivals: no complimentary tranfers; A fee charge of US$ per hour will be charged up to 12noon. Unauthorised late returns AFTER 12noon will be charged an extra rental night. An extra rental night PLUS US$ 300 late fee applies for each day after that late. Customer orientation Staff speaks German & English at all locations - Dutch, French & Spanish at some locations. After completing the paperwork the clients get a very thorough personal walk- thru of the motorhome. In addition every vehicle is equipped with an operation manual in English/German. In case of an emergency, accident or technical problems, clients may call the emergency toll free number 24- hours a day, 7 days a week. Mileage The rental amount is excluding mileage. Mileage may be pre- purchased in 500 miles increments. Mileage exceeding the restriction will be charged locally for $0.45 per mile ex. tax. Preparation Fee Each booking is subject to a Preparation fee to cover cleaning and preparation of the vehicle. Convenience Kits Convenience kits are offered per person travelling and must be pre- booked (free of charge for children up to 6 years, please mention this at time of booking). The Convenience kits contain Bedding, Vehicle and Kitchen - equipment. Camping chairs Camping chairs are (subject to availability) calculated per chair, per rental. Generator All vehicles are equipped with a generator. Usage of the generator is subject to a fee of $3 per hour and will be charged at time of drop- off of the vehicle. Colorado Road Safety Fee All vehicle pick- ups in Denver are subject to a Colorado Road Safety fee of $2 per night with a maximum charge of $90 per rental.
4 New Jersey Security Fee All vehicle pick- ups in New York are subject to a New Jersey Security Fee of $5 per night with a maximum charge of $140 per rental. Vehicle Substitution If for any reason the booked vehicle should not be available, ROAD BEAR RV reserves the right to substitute a higher- rated vehicle at no additional cost. Should a lower- rated vehicle be substituted, the liability is limited to the refund of the gross rate difference of the two vehicles. Restrictions Pets: Pets are not allowed. Smoking: Smoking is not allowed in any vehicle. $250 cleaning/deodorizing fee applies. Mexico: Traveling into Mexico is not permitted. Death Valley: Traveling into Death Valley is not permitted between June 15 th and September 15 th Alaska: Traveling within Alaska, Yukon and/or NWT is permitted. ROAD BEAR must be advised at the time of reservation. Other: Private-, gravel-, dirt- or logging roads and other non- public roads, beaches, etc. Inner city of New York / Montreal & Quebec City (Canada) >>ROAD BEAR RV will hold the customer responsible for accidents or mechanical breakdowns and thefts occurring in a travel restricted area. Gasoline, propane and oil The cost of gasoline, oil and propane is not included and ROAD BEAR RV does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly. Maintenance The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the vehicle and presentation of all receipts (see mechanical breakdown). It is the driver's responsibility to operate the vehicle in a safe manner and to exercise all caution possible. Mechanical breakdown For maintenance & repairs exceeding $50 the customer must call the ROAD BEAR RV 24- hour toll free telephone assistance to get an authorization. Non- authorized invoices over $50 will not be reimbursed. Receipts and replaced parts must be presented for reimbursement. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance. Winterization In areas with temperatures below freezing point the water- / waste water systems will be drained and CANNOT be used. US$100 re- winterization fee and damages caused by freezing will be charged if customer de- winterizes system on the road. In the event of an accident The customer must obtain a local police report as provided by the attending police officer investigating the accident. An accident report form is supplied to the customer and is located in the vehicle along with the registration- & insurance papers. ROAD BEAR RV must be notified within 24 hours. A full- written report along with the other party's name, address, phone number and driver's license number on the supplied accident report form will be required upon return of the vehicle. All documents relating to the accident must include a police report- or identifying number.
5 Insurance coverage may be void if the above instructions are not followed. Cleaning Fee The clients are responsible to return the vehicle with the interior cleaned and holding tanks dumped. The vehicle outside does not require cleaning by the customer. Cleaning- and/or dumping charges will apply as posted at the drop- off location. Parking/Traffic Violations It is the clients responsibility to report and pay for all parking/traffic violations at check- in. Failing to report these violations at drop- off will cause a charge of a US$100 administrative fee per violation plus the fine (including all late charges) to the clients credit card. Unauthorized extension of the rental period If the customer contacts ROAD BEAR RV and obtains the proper authorization to extend, the regular rental rate will apply. Toll Road system in the Florida Keys Since February 2011 the Florida Turnpike Enterprise has implemented an all- electronic open road tolling for the southern 47 miles stretch of the Turnpike, from US1 in Florida City to the Miami- Dade/Broward County line. The old tollbooths have been eliminated and the toll- fees cannot be paid in cash any longer. There are the following options for payment to travel on the Turnpike: 1. Customers picking up in MCO may conveniently rent a Sun Pass transponder at the branch. 2. A SunPass Transponder can be obtained by calling or visiting The transponder will allow traveling on toll roads by paying money into the personal SunPass account. 3. The TOLL- BY- PLATE program can be used as an alternative. This program captures an image of the vehicle license plate and bills the registered owner of the vehicle for the toll amount. The TOLL- BY- PLATE program allows the customer to call in to register for a TOLL- BY- PLATE account and to pay for tolls before an invoice will be issued. Payments can be made by cash, credit/debit card on- line or through new payment kiosks located at major retail stores. Florida State Law (Statue ) requires payment of prescribed tolls for the usage of toll facilities. Failure to comply with this statute may result in the assessment of a US$ or more civil penalty, assessment of court costs, and suspension of the vehicle registration and/or suspension of the driver's license. It will be important for the customer to inform the Road Bear RV drop- off location of the fact that they traveled on the Florida Turnpike regardless of what option they choose. In case that an invoice for toll fees will be sent to Road Bear RV as the registered owner of the vehicle, all fees due will be charged to the customer s credit card on file and processed according to our rental provisions with regards to traffic citations (incl. administrative fees). Insurances Public Liability Insurance (secondary coverage included in the daily rate) Public Liability Insurance to cover accidents in the event that the renter is at fault. The policy protects the rental company up to US$ 1,000,000 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability Insurance has no deductible and current limits can be checked under the following web- address: Supplemental Liability Insurance (SLI)
6 The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to US$ 1,000,000 toward 3rd party damage claims. Premium VIP Coverage (included in the daily rate). VIP includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of US$ 1, per incident (a US$ 1, Security Deposit will be authorized on a major credit card). Coverage includes but is not limited to: 4. Accidental damages to the vehicle (renter s or 3rd party s fault) 5. Uninsured Motorist in case the renter is involved in an accident with a non- insured driver 6. Windshield & glass damage 7. Vehicle theft and fire (personal property and items in the vehicle are always excluded) 8. Vandalism No insurance coverage is provided (liability or comprehensive & collision) while traveling into non- authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada). Non- Covered Damages (including but not limited to) Customer has full legal and financial responsibility in case of: Renters negligence, e.g. backing up without a guide, following incorrect GPS guidance, etc. Breach or violation of the rental contract Damages to the interior of the vehicle Damages caused by freezing or overheating of vehicle or systems (please refer to Winterization as well) Deliberate and willful damages caused by the renter or his guests Damages caused to the vehicle by abuse or misuse for illegal activities Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, air pressure etc. Damages and losses caused during travel in or thru restricted areas and damages due to off- road usage Damages and accidents caused under the influence of alcohol, drugs or other controlled substances Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing limit 1500 lb maximum with proper equipment) Carrying more passengers than having seat belts available Operation of the vehicle by anyone not listed on the rental contract or having a valid driver license
7 Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheets and rental terms & conditions Personal damages and personal property are never covered Vacation Interruption Protection (VIP) Should the renter s motorhome vacation be interrupted by an automotive mechanical breakdown (not accident or damages caused by the renter) for more than 12 working hours after reporting such to Road Bear RV, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to US$ per person per night and car rental up to US$ per day per motorhome with a combined maximum of US$ 1, per tour. Defects and repairs of WiFi, GPS, radio, TV, CD or DVD player, generator, AC, refrigerator, heater, water heater, slide- out room, awning, cruise control etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is only possible against proper receipts. Please take note: In case of a claim, Road Bear RV will not act as an adjuster for any third party insurances purchased by the renter (such as $ 0.00 deductible insurance, etc.).
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