Making energy more affordable Benefit from support, expertise, carbon reduction and savings with British Gas britishgas.co.uk/business
Contents Our aim: to make energy more affordable When our commercial and public sector customers told us that energy efficiency was their biggest concern, we listened, but more importantly, we took action. We realised that to deliver more affordable energy, we had to make significant changes. So we have: Built a team of over 2,500 people dedicated to reducing energy consumption and cost Developed a unique portfolio of capabilities from renewable technologies to building management systems Created end-to-end guaranteed and fully-financed Energy Performance Partnerships We re now helping thousands of UK public authorities, organisations and businesses understand how they use their energy. In many cases, we can reduce energy consumption by 20%. So if we haven t spoken to you about how Energy Performance Partnerships with British Gas can reduce your energy bill, maintenance and service costs and carbon tax, then we really should get together. In the meantime, take a look at the services available to you right now. These services, combined with our passion and expertise will help put you in control of your energy, and together we ll make energy more affordable. Overview of services Making energy more affordable Page 3 Identifying the right strategy for you Page 4 Helping you use less energy Page 6 Low cost maintenance and peace of mind Page 8 Reducing the cost of energy Page 11 Building Energy Performance Partnerships Page 13 A whole world of expertise Partnering British Business Discover our complete package and find out how we ve helped other organisations save money, become more efficient and generate their own energy. Gab Barbaro Managing Director of Business Services 2
Making energy more affordable Choose any of the services from one of our four main areas of expertise. Or let s work together to create a combination of specific services to establish an Energy Performance Partnership that s guaranteed to reduce energy costs. Energy Performance Partnership Energy Performance Partnership A fully encompassing energy solution We ll work closely with you to analyse your energy usage Guaranteed reduction in energy costs Reducing the cost of energy Energy supply Energy supply products Short Term Operating Reserve (STOR) of energy Reducing the cost Making energy more affordable Identifying the right strategy for you Identifying the right strategy for you Energy Consultancy and Auditing Smart Metering and Automatic Monitoring and Targeting (am&t) Carbon Compliance Helping you use less energy Low cost maintenance and peace of mind Gas and Electrical Installations Planned and Reactive Maintenance Gas and Electrical Safety Electric Vehicle Services Void Management Service Low cost maintenance and peace of mind Helping you use less energy Retro-fitting to reduce energy use Renewable Power and Micro-generation Insulation Building Energy Management Systems (BEMS) Building Energy Management Bureau Large Scale Projects to reduce fuel poverty Fuel Switching and Off-Grid Properties 3
Energy Consultancy and Auditing Identifying the right strategy for you Helping you to make positive decisions about the energy you need. Providing valuable energy insight and expertise to evolve your energy strategy. Revealing real and lasting savings We can help organisations of all sizes save money by making energy more affordable. Through site-specific technical surveys and detailed energy reports, we ll show you how the latest technology, together with everyday best practices, can produce real and lasting energy savings. And because your needs are unique, we ll help you prioritise your energy saving initiatives by financial objectives or by CO 2 reduction. For Luton Airport, we identified 2,000 tonnes of carbon that could be saved through low carbon technologies such as lighting upgrades and building control measures. This represented 15% of their total 2010 carbon emissions, and over 400,000 in potential savings. As part of our Business Energy Insight initiative, we carried out an energy survey for The Sydney Arms pub, that identified 3,800 of savings. That s 19% of their annual electricity spend. This audit enabled them to prioritise their activities for maximum savings. The Sydney Arms Energy Audit Our understanding of energy technologies and legislation can really make a difference to your organisation. Speak to us about: Site energy audits Energy consumption analysis Carbon strategies and advice on maximising opportunities from legislation Feed In Tariff, Renewable Heat Incentive, Renewables Obligation and the Green Deal Business cases Support for grants Staff energy awareness campaigns Luton Airport s carbon strategy plan Baseline Year one Year two Year three tco 2 2,000 fewer tonnes of CO 2 15% less emissions, an annual saving of 400,000. Total emissions baseline Planned reductions 4
Identifying the right strategy for you Smart Metering and Automatic Monitoring and Targeting (am&t) Carbon Compliance Putting you in control through accuracy and insight Helping you meet your Carbon Compliance obligations Understanding your energy starts with smart energy data. This shows you trends in your consumption and spend. As well as clear information, smart meters also provide accuracy of billing. This is vital for organisations with multiple sites. After we installed smart meters across their 8,200 sites, we saved Vodafone 10% in total electricity energy costs by eliminating estimated billing, equivalent to 1million annually. For a supermarket, one of the UK s largest retailers, 500 smart meters and our am&t (automatic Monitoring and Targeting) service gave them a complete and accurate picture of their energy use. They were part of the Carbon Reduction Commitment (CRC) and wanted to ensure they understood all the facts about their energy use before starting their energy efficiency programme. The am&t system gave them online access to their own dashboard, allowing them to view all their energy consumption and trends in one place. We re here to help you reduce costs and take better control of your energy. By using our Business Energy Insight online dashboard, you can clearly see what your energy and financial commitments are, while reducing your administration time. British Gas has installed more smart meters in organisations than any other provider. Speak to us about accurate metering, information and billing. To help your organisation meet its obligations, we can provide our expert advice to support you with the Carbon Reduction Commitment (CRC), European Emissions Trading Scheme, Climate Change Agreements and any new and changing carbon legislation. Our service can include data tracking, creation of evidence packs, allowance forecasting, annual reporting and audits. It s this scope and depth of experience that helped care home provider Barchester Healthcare to ensure that all elements of the CRC were fully covered throughout its 220 sites. Our fully managed service gave Barchester Healthcare the confidence that the allowances they needed were purchased, giving them the peace of mind that they wouldn t incur any related penalties. Speak to us about how our Carbon Compliance services can help you. Set goals, monitor usage and stay in control of your energy for maximum efficiency Sharing our expertise and tailoring our services will help lower usage to ultimately reduce your energy costs. Making energy more affordable. Benefits Using smart energy data to identify priority actions for your organisation Creating a step change in the way you manage and reduce your energy consumption Planning and delivering an inspiring efficiency programme that engages your employees and delivers real cost savings > Find out more 0845 077 2210 britishgas.co.uk/business-services business-servicesenquiries@britishgas.co.uk 5
Retro-fitting to reduce energy use Renewable Power and Micro-generation Helping you use less energy Reducing your energy usage. Adopting innovative technologies and asset upgrades. Becoming more sustainable. Making the right choice for your business We re here to help you achieve your low carbon and energy objectives in any way we can. From initial advice and planning to solution design, build, installation and maintenance, we ll work with you to provide the right solution for your organisation. We were able to save a global consultancy 44,000 a year in energy costs by installing Voltage and Boiler Optimisation to just one of their sites. This was particularly successful as the savings were then used to invest in a solar PV system to make savings year after year. Speak to us about: Boiler Optimisation Voltage Optimisation Low carbon lighting, lighting re-design Heating, Ventilation and Air Conditioning, design, installation and optimisation Optimisation of Building Energy Management Systems (BEMS) Innovative solution design Building fabric improvements Generating your own energy Renewable power generation is becoming easier and more affordable every day. We have a wealth of experience in generating renewable power and can help you choose the right system for you. As well as helping you meet your own green targets, we can also help you benefit from Government incentives, like the Feed In Tariff and the Renewable Heat Incentive. Working for Dumfries and Galloway Housing Partnership, we ve installed over 600 renewable installations (that s 16 systems a week) with one of the UK s largest renewable heating contracts. This retro-fit programme includes solar thermal, solar PV, air and ground source heat pumps as well as biomass systems. Through our company Econergy, we ve also installed biomass boilers for Barnsley Council in 13 different schools as part of the Building Schools for the Future programme. We ve also installed a district heating scheme, including a new energy centre with a biomass plant, replacing 20 boilers at the National Star College in Cheltenham. Speak to us about how we can help you with the design, installation and maintenance of: Solar photovoltaic and solar thermal Biomass heating Heat pumps ground and air source Micro Combined Heat and Power Wind turbines Insulation Keep warm and save money 44,000 saved when a global consultancy installed Voltage and Boiler Optimisation in just one site. Through our work with social housing providers we ve helped to identify new opportunities across 25 local authorities for loft and cavity wall insulation, and we ve installed measures to over 6,800 homes and schools over the past 2 years. Meanwhile, we ve been helping councils like Richmond-Upon-Thames to identify potential opportunities for loft and cavity wall insulation. 6
Helping you use less energy Building Energy Management Systems (BEMS) Building Energy Management Bureau Large Scale Projects to reduce fuel poverty Fuel Switching and Off-Grid Properties Realising savings through the use of controls Having smarter buildings can save you money. By looking after the design, manufacture and installation of building management systems, you can reduce your building s energy consumption. Whilst working direct with BAA at Heathrow s Terminal 4, we delivered BEMS projects that saved 136,000 per year. We delivered the BEMS project at a relatively low cost, requiring no major financial investment. In fact the project was so successful, we have been asked to manage Heathrow s Terminal 5 as well. Our award winning design, installation and maintenance of building s systems can be managed through a service level created to suit you. We make sure your BEMS are running at maximum efficiency and can restore underperforming systems, often reducing energy consumption by up to 10%*. Optimising building control systems Our Energy Management Bureau enables constant remote monitoring and analysis of data from your BEMS, so that adjustments can be made any time of the day, 365 days a year. This ensures your working environment meets your needs at the lowest operating costs. Our dedicated engineers will monitor alarms and resolve issues quickly and remotely, often before you even know something needs doing. Our Bureau remotely monitors and optimises building control systems for Carillion Enterprise and 30 of its client sites. Interventions by the Bureau are expected to save between 2-3 million in energy costs over 3 years. Delivering savings across communities to cut costs Our extensive knowledge of managing multi-measure and multi-property programmes helps us to deliver major projects designed to reduce fuel poverty. Working with the Scottish Government Energy Assistance Package (EAP), we ve installed 60,000 energy efficiency upgrades in just 4 years. Our work with the Welsh Government and Nest aims to remove 15,000 households from fuel poverty within 5 years. Delivering projects of this scale can be challenging, but with initiatives like the Green Deal, we believe our experience puts us in a great position to support you in making your properties more energy efficient. Changing your supply to gas While the gas supply network covers many of the homes in the UK, properties without a gas supply are often left with legacy alternatives which cost significantly more. We re working with local gas distribution companies and social housing providers to connect off-grid properties to the network, helping households to keep warm whilst reducing energy bills and cutting carbon emissions. We ve already connected over 600 properties to the gas network, bringing gas central heating to those that need it most. *From Building Controls, a report by the Carbon Trust, 2007 Benefits Delivering real savings through investment in low energy technologies Providing expertise to design and install the systems that meet your needs Together, we ll choose an innovative suite of solutions to meet all your energy targets. Making energy more affordable. Maximising benefits through renewable power generation Working with one partner to help you to meet your carbon reduction targets > Find out more 0845 077 2210 britishgas.co.uk/business-services business-servicesenquiries@britishgas.co.uk 7
Gas and Electrical Installations Low cost maintenance and peace of mind Selecting cost effective installations. Planning reactive and routine maintenance. Keeping you safe. Full gas and electrical installation services Maintaining a safe environment for staff and customers, while reducing the cost of energy, is paramount for every organisation. To achieve safety and savings, we specialise in designing, installing and servicing all types of commercial and residential gas and electrical appliances. For Commercial Organisations We ve supported Nestlé, one of the many commercial organisations we service, with new electrical plant and system upgrades for over 20 years. Three electrical engineers are on site permanently at Nestlé s York plant to provide on-demand electrical services everyday. For Social Housing and Local Authorities With heating accounting for more energy consumption than all other domestic energy use, each year we install over 125,000 central heating systems, which includes 15,000 in social housing and local authorities. As the UK s largest installer of central heating systems, our national team of installers can ensure the correct solution is delivered based on your individual needs and budget requirements. Speak to us about: Electrical design and installation Gas and hot water heating installations using leading appliance manufacturers LPG and oil fired heating Renewable power installations Remedial works service and maintenance of businesses National support and expertise handling: service and repair of central heating system installations annually social housing properties nationwide void management services for properties 8
Low cost maintenance and peace of mind Planned and Reactive Maintenance Gas and Electrical Safety Maintaining your heating and electrical systems We provide a whole range of planned and reactive maintenance services to optimise energy efficiency and help save money. Our services provide you with the confidence that if you experience heating or electrical failures, we have qualified engineers to put things right and get you back on track. For Commercial Organisations Our planned commercial gas servicing and maintenance supplies over 24,000 businesses each year through our UK team of experienced, specialist and fully qualified gas and electrical engineers. We also offer planned and reactive maintenance of electrical systems for many organisations, including Specsavers. As part of our service, we support them with keeping stores compliant and provide maintenance to minimise disruption should an electrical breakdown occur. We also provide a variety of Gas CarePlans to service and certify your gas appliances annually to give you peace of mind should your gas appliance stop working. We re always on hand to assist with our 24/7 call centre. For Social Housing and Local Authorities For Cannock Chase District Council, we carry out the service and repair of central heating systems for over 5,000 properties. This gives them confidence that their houses are working safely and efficiently. Through PH Jones we have nationwide coverage with 550 engineers specially trained in providing support to social housing organisations and local authorities. We have over 50 contracts covering 285,000 properties in the UK and have won awards for our high standards of work. Speak to us about keeping your organisation and people safe, with our range of gas and electrical servicing and CarePlans: Planned Gas Servicing Gas Safety Records Gas CarePlans Gas breakdown recovery with 24/7 call centre Reactive electrical maintenance Lighting maintenance Benefits Supporting local authorities and housing associations in improving the energy efficiency and safety of their homes Servicing and maintaining gas and electrical equipment that optimises energy efficiency and meets legislation Assurance that if you have a gas or electrical breakdown, we can get you back up and running Keeping you safe and in line with legislation We know that you have an obligation to provide a safe working environment for your staff. We also understand that you need hassle-free support that doesn t disrupt your day-to-day service. So to keep your premises safe and legal, we provide a complete range of compliance services. For over 10 years we ve delivered peace of mind to Claire s Accessories, ensuring their fixed wire, fire alarms and emergency lighting are all tested and inspected across their 440 sites. Our range of services include: Fixed wire testing (in accordance with BS 7671:2008) Safe working procedures and consultancy Schematic network and final circuit drawings Real time reporting and on-line delivery of multi-site records Portable and fixed appliance testing (PAT) Fire alarm testing Emergency light testing Management of testing programmes Energy Performance Certificates Display Energy Certificates Installing and testing of carbon monoxide units 9
Low cost maintenance and peace of mind Electric Vehicle Services Void Management Service Powering ahead to bring electric cars to UK businesses Reducing administrative costs for social housing providers We re leading the way to bring Electric Vehicles to businesses in the UK through the supply and installation of charging points, related products, and services including warranties. For example, we re already taking the lead in installing Electric Vehicle charging units for a wide range of companies. In fact, because of our expertise in this field, we ve been appointed by Nissan, Renault, Hitachi Capital Vehicle Solutions, Toyota and Vauxhall to supply and install Electric Vehicle charging points. As part of a standard installation, we inspect your electrical system, install your Electric Vehicle charging unit in a convenient location, test the system and show you just how easy it is to use. Speak to us for more information about our innovative new Electric Vehicle services. Our Void Management service currently caters for over 700,000 properties. It s designed to help local authorities and housing associations with the huge administration challenges they face everyday. This is now more important than ever, with nearly 2 million families in the UK waiting for a home. It s crucial to make sure that the energy supply isn t a barrier to moving into a property. We help by checking that the energy supply remains live during void periods, energy supplier s records are up-to-date and new prepayment devices are issued to the new tenant. We work closely with our partners to provide dedicated solutions when properties need specific expertise, like meter management or even demolition. Speak to us about: Increased revenue by reducing the void time Reduced admin costs through dedicated account management Managing potential energy debt through our individual billing solutions Helping your tenants with their energy needs Providing UK businesses with Electric Vehicle charge points Efficient service and maintenance saves money, reduces carbon and keeps people safe. Making energy more affordable. > Find out more 0845 077 2210 britishgas.co.uk/business-services business-servicesenquiries@britishgas.co.uk 10
Energy supply Reducing the cost of energy Saving you money through your gas and electricity supply and income generation. Providing you with the right gas and electricity products We supply gas and electricity to 650,000 business customers in the UK. We cover all sizes of organisation in both the private and public sectors. One size does not fit all however, which is why we offer a range of supply products to suit your needs. We helped Torbay Council to carefully control its energy costs over its 200 sites. We supply both gas and electricity to Torbay, and they work closely with their British Gas account manager to keep track of their spend and submit any up-to-date meter readings to us electronically for accurate bills. Our expertise in working with customers that have a large number of sites means that any changes to their portfolio can be efficiently managed. We carefully assess your specific requirements for supply, savings and likely consumption, to recommend the best contract type for you. Over the page we ve included an overview of typical contract types used as a base for your tailored solution. Providing you outstanding customer service through your gas and electricity supply products Benefits Offering first class customer service Competitive prices Delivering a tailored service from a name you can trust 11
Reducing the cost of energy Energy supply products Short Term Operating Reserve (STOR) Products tailored to suit your needs Fixed Price Product For organisations that want financial certainty and protection from market volatility. This is our most popular product and is available for all, regardless of their consumption level. Generating income from your standby generator plant Through the National Grid Short Term Operating Reserve (STOR) programme, you can use your standby generators to create power for your site. This is achieved by remotely starting the generators that would otherwise only be used in an emergency. As they function, they create an extra income for you paid by the National Grid as well as offsetting the energy you use. Maintenance costs are also reduced as the generators operate regularly. Maintenance costs down 200,000 earned Monthly Block Product* For organisations who have an understanding of energy markets and want the opportunity to benefit from movements in energy prices during their contract. It provides the options to pre-buy 100% of each month s consumption in advance or leave the rates at day-ahead floating prices for the month. This product is available to organisations who contract more than 100,000 therms of gas per year. Through our experience of managing STOR we can provide you with a fully managed service that includes the equipment with controls necessary to remotely start and synchronise your generators, as well as all the administration associated with being in the programme. Speak to us about generating income through STOR for your organisation. Our parent company Centrica s STOR programme earns over 200,000 per year and is operated and maintained by British Gas. *Monthly Block Product available for gas only. Full Flex Product For organisations who understand the energy market and want maximum control when purchasing. It allows you to buy and sell any part of your energy requirements at any point prior to the month in which it will be consumed. This product is available to organisations who contract more than 1 million therms of gas or 10 Gigawatt hours of electricity per year. Identifying the most appropriate energy supply contracts and services to cut the cost of your energy. Making energy more affordable. We believe we have a responsibility to help you make informed decisions about our products and services. We provide information about the mix of fuels used to generate the electricity supplied to our customers as well as its environmental impact. Published annually, this is known as the Fuel Mix Disclosure. The fuel mix of the electricity we supply (Apr 10 Mar 11) 11.40% Coal 56.90% 22.80% Nuclear Natural gas 7.70% 1.20% Renewables Other fuels British Gas CO 2 emissions: 338g/kWh Market Price Decision Point Delivered Price > Find out more 0845 077 2210 britishgas.co.uk/business-services business-servicesenquiries@britishgas.co.uk Find out more at britishgas.co.uk/about-british-gas/fuelmixchart.html 12
Energy Performance Partnerships (EPP) Building Energy Performance Partnerships By working in partnership we ll design a proven, long term programme to save you money. Working partnerships that benefit everyone What is an Energy Performance Partnership? An Energy Performance Partnership (EPP) is a self-funding agreement designed to reduce your energy consumption and costs. In an EPP we can install and maintain energy efficiency measures, generate renewable power and guarantee your energy performance. The EPP is designed to suit you. It allows you to select products and services from our whole range supported by a performance guarantee. A range of customised financial solutions can form part of the EPP too, either through self-funding, financing through British Gas or from other sources like the Renewable Heat Incentive or Feed In Tariff. The Home Office is part-way through implementing a 3 year EPP with British Gas and Amey. The partnership operates on a payment by results basis. Payment is only made once the energy savings have materialised and been verified. This is one of the first times that Central Government has taken this innovative but low-risk approach to energy management outside a Private Finance Initiative (PFI). This has directly resulted in savings of over 497,000 in 2011/12 s energy costs, and contributed almost 3,000 tonnes of CO 2 e to The Home Office s total carbon savings. The three phases of an Energy Performance Partnership Implementing the energy saving measures Together we include new low-energy technologies, improved control systems, renewable power generation, fuel switching and energy awareness. Energy costs Baseline energy costs Costs for upgrades covered by energy savings made Reduced energy costs driven by the EPP measures implemented Saved energy costs Guaranteed benefit Detailed analysis Auditing your property Identifying the savings opportunities. Building the business case and creating the performance guarantee. Contract duration Maintaining and monitoring performance Long term maintenance of new equipment, monitoring energy use, and verify savings throughout the partnership. Time 13
Building Energy Performance Partnerships What you get from our Energy Performance Partnership A long-term partnership Complete transparency Independent advice on technology A single point of contact Ability to face future challenges A trusted energy expert Creating a long term partnership Proving that savings are being made is an important part of the EPP. We use rigorous measurement and verification to demonstrate all the savings are being made in line with recognised international protocols. During the EPP, which typically lasts 3 to 10 years, we can take responsibility for the new energy technology equipment under a single warranty and maintenance framework. This gives you a single point of contact and peace of mind that your energy management and maintenance is covered and guaranteed to perform. Independent advice We re not exclusively associated with any one type of low carbon technology, giving us an independent approach to energy efficiency. We explore the feasibility of many different energy saving measures to select those most suitable for you and your circumstances. An open book approach As an EPP is a partnership, we have a very open approach to the costs for all proposed measures and technologies. We disclose all costs for sub-contractors, materials and purchased services, staff costs, direct costs and risk contingency. This works well with Hywel Dda Local Health Board, who have confidence in their EPP because they can clearly see where savings and investments are being made. Benefits Generate significant brand and CSR value through carbon reduction achievements Best of breed technologies Funding options allow capital to remain focussed on core business, with no upfront capital investment required Future energy budget certainty when linked to energy supply contracts Reduce the risk of unplanned and unbudgeted maintenance costs Replace ageing assets as they approach the end of their life, and reduce any existing maintenance backlog Save management and procurement time Partnering with British Gas means you re guaranteed a minimum level of savings over a defined contract period. Making energy more affordable. > Find out more 0845 077 2210 britishgas.co.uk/business-services business-servicesenquiries@britishgas.co.uk 14