MHCC Select 2008/2011 CCHIT EHR Vendors Reference Report: Aggregate results of survey responses
Reference Survey How long have you used the EHR from [Vendor s Name]? (months/years) The following questions are rated 1-5, where 1=poor, 2=fair, 3=good, 4=very good, and 5=excellent. How would you rate benefit of the EHR to your practice? 1 2 3 4 5 N/A Using the same 1-5 scale, how would you rate your satisfaction with the EHRs ability to: 1)Review patient charts 1 2 3 4 5 N/A 2)Update and document in patient charts 1 2 3 4 5 N/A 3)Order tests and review results 1 2 3 4 5 N/A 4)Prescribe electronically 1 2 3 4 5 N/A 5)Clinical decision support (e.g., drug warnings, preventative care reminders, etc.) 1 2 3 4 5 N/A 6)Clinical/quality reporting (e.g., pay-for-performance, Bridges to Excellence, etc.) 1 2 3 4 5 N/A Again, using the same 1-5 scale, how would you rate the vendor on: 1)Implementation 1 2 3 4 5 N/A 2)Training 1 2 3 4 5 N/A 3)Support 1 2 3 4 5 N/A 4)Service 1 2 3 4 5 N/A Would you purchase this system again? Yes No Would you purchase from the same vendor again? Yes No
Product Evaluations Aggregate of survey responses
StreamLineMD How long have you used the EHR? Average Months 100 90 80 70 60 50 40 30 20 10 0 32.8 31.2 32.4 3 26.4 97.2 33.4 57.6 20.6 53.2 48 41.441.2 36.0 87.4 20.8 37.4 3 65 9 59 31.2 21.6 7 51.2 31 69.6 39.0 6 2 39.6 16.8
How would you rate the benefit of the EHR for your practice? 3.6
NextTech How would you rate your satisfaction with the EHRs ability to review patient charts? 4.9
Cinnexin How would you rate your satisfaction with the EHRs ability to update and document in patient charts?
Total OutSoruce How would you rate your satisfaction with the EHRs ability to order tests and review results? 4.7 3.3
How would you rate your satisfaction with the EHRs ability to prescribe electronically? 4.7 3.7 4.7 3.2
How would you rate your satisfaction with the EHRs ability regarding clinical decision support? (e.g., drug warnings, preventative care reminders) 3.3 4.7 3.7
Agstha Health Mgmt. Total Outsource How would you rate your satisfaction with the EHRs ability for clinical and quality reporting? (e.g., physician analysis of patient population, P4P, Bridges to Excellence, etc.) 3.3 3.3 4.7 3.7
Vendor Evaluations Aggregate of survey responses
How would you rate the vendor on implementation? 3.2 3.6 3.6
How would you rate the vendor on training? 3.2 3.9 4.9
How would you rate the vendor on support? 3.2 3.2 3.4 3.2 4.7
How would you rate the vendor on service? 3.4 3.4 3.6 4.9
Would you purchase this system again? 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 5 5 2 3 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 1 1 5 5 5 5 5 5 5 5 5 5 4 4 5 5 Yes No
Would you purchase from the same vendor again? 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 5 5 2 3 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 0 Yes No
For more information visit: http://mhcc.maryland.gov/eletronichealth/ehr/cchitehrvendors.html Contact: Cindy Friend, RN, BSN, MSN, MBA/HCA Chief, Policy Development, Health IT Maryland Health Care Commission 410-764-3839