Statistics Quality Management Handbook
|
|
|
- Ralf Wilkins
- 7 years ago
- Views:
Transcription
1 Statistics Quality Management Handbook
2 Statistics Quality Management Handbook
3
4 contents Statistical services require quality management. 7 How to manage statistics quality? 17 25
5 C O N T E N T S
6 Statistics Quality Management
7 Handbook Statistical services require quality management.
8 1 The standard of statistics quality has changed 8 8 Statistics Quality Management Handbook
9 2 Statistical services should meet user's needs Statistical How to manage services statistics require quality? quality management. 9 Statistical services require quality management. 9
10 3 How can we tell the quality of statistics? Relevance Accuracy 10 Statistics Quality Management Handbook
11 Timeliness / Punctuality Comparability Statistical How to manage services statistics require quality? quality management. Statistical services require quality management. 11
12 Coherence Accessibility / Clarity 12 Statistics Quality Management Handbook
13 4 What is the statistics quality management system? Statistical How to manage services statistics require quality? quality management. Statistical services require quality management. 13
14 14 Statistics Quality Management Handbook
15
16 Statistics Quality Management
17 Handbook How to manage statistics quality?
18 1 Understand the flow of statistics quality management 18 Statistics Quality Management Handbook
19 Everybody is responsible for quality management 2 Receive education and job training Pave the way for statistics quality management Think from the perspective of users How to manage statistics quality? How to manage statistics quality? 19
20 Outsourcing is the subject of quality management 20 Statistics Quality Management Handbook
21 3 Carry out statistics quality assessment How to manage statistics quality? How to manage statistics quality? 21
22 4 Improve statistics quality 22 Statistics Quality Management Handbook
23
24 Statistics Quality Management
25 Handbook How to assess the quality of statistics?
26 1 The introduction of statistics quality assessment The flow chart of a regular statistics quality assessment project 26 Statistics Quality Management Handbook
27 Quality assessment methods by procedure and background The regular statistics quality assessment process 27
28 Quality assessment methods and background by procedure Produce a report 28 Statistics Quality Management Handbook
29 29
30 How is basis for quality management? 2 Assessment Procedure 30 Statistics Quality Management Handbook
31 The chart flow of basis for quality management 31
32 32 Statistics Quality Management Handbook
33 Are users satisfied with statistics? (User satisfaction and the reflection degree of user demands) 33
34 The flow chart of FGI 34 Statistics Quality Management Handbook
35 35
36 The role of the moderator for FGI 36 Statistics Quality Management Handbook
37 The flow chart of user satisfaction survey 37
38 Example : Create a register of statistics users 38 Statistics Quality Management Handbook
39 User satisfaction survey items 39
40 40 Statistics Quality Management Handbook
41 41
42 The example of calculating the degree of total satisfaction Example : The comparison table between the degree of total and overall satisfaction 42 Statistics Quality Management Handbook
43 43
44 Are statistics produced according to the appropriate procedures? (Detailed process of producing statistics) 44 Statistics Quality Management Handbook
45 The flow chart of assessing the detailed process of producing statistics 45
46 46 Statistics Quality Management Handbook
47 47
48 48 Statistics Quality Management Handbook
49 49
50 Statistics quality indicators for survey statistics 50 Statistics Quality Management Handbook
51 The number of statistics quality indicators for report statistics The number of statistics quality indicators for process statistics 51
52 Are data properly collected? (Accuracy of collected data) The flow chart of assessing the accuracy of collected data 52 Statistics Quality Management Handbook
53 53
54 54 Statistics Quality Management Handbook
55 55
56 56 Statistics Quality Management Handbook
57 Are statistical data accurate and various? (Reliability of statistical data services) The flow chart of assessing the reliability of statistical data services 57
58 58 Statistics Quality Management Handbook
59 59
60 60 Statistics Quality Management Handbook
61 Comprehensive report of the results 3 Putting together the assessment results and reporting 61
62 Examples of carrying out improvement tasks 62 Statistics Quality Management Handbook
63 Quality Report 63
64 64 Statistics Quality Management Handbook
65 65
66 66 Statistics Quality Management Handbook
67 67
68 68 Statistics Quality Management Handbook
Documentation of statistics for Names 2016
Documentation of statistics for Names 2016 1 / 9 1 Introduction The statistics concern the names of newborn babies and the whole population in Denmark at 1st January by first name and surname. The statistics
NISRA Customer Satisfaction 2014. Produced March 2015
NISRA Customer Satisfaction 2014 Produced March 2015 . Contents Key Points 1 Page Introduction 3 Results Overall 5 NISRA versus non-nisra respondents 7 Use of NISRA in the future 9 Top ten words to describe
SECURITY MANAGEMENT Produce security risk assessments
1 of 6 level: 6 credit: 20 planned review date: March 2007 sub-field: purpose: Security This unit standard is for people who work, or intend to work, as security managers or security consultants, and who
Documentation of statistics for Courses and Adult Education - Folk High Schools 2014
Documentation of statistics for Courses and Adult Education - Folk High Schools 2014 1 / 10 1 Introduction The purpose is to describe the participation of the population in adult education in the sense
11 th World Telecommunication/ICT Indicators Symposium (WTIS-13)
11 th World Telecommunication/ICT Indicators Symposium (WTIS-13) Mexico City, México, 4-6 December 2013 Contribution to WTIS-13 Document C/5-E 5 December 2013 English SOURCE: TITLE: United Nations Statistics
Documentation of statistics for Museums 2013
Documentation of statistics for Museums 2013 1 / 8 1 Introduction The purpose of the statistics is to describe the number of visitors to museums and yearly opening hours. The statistics have been compiled
WRITING PERFORMANCE ELEMENTS AND STANDARDS THAT ARE ALIGNED WITH ORGANIZATIONAL GOALS, FOCUS ON RESULTS, AND HAVE REAL MEASURES
WRITING PERFORMANCE ELEMENTS AND STANDARDS THAT ARE ALIGNED WITH ORGANIZATIONAL GOALS, FOCUS ON RESULTS, AND HAVE REAL MEASURES from the Office of Personnel Management s September 2001 publication, A HANDBOOK
Introduction to Quality Assessment
Introduction to Quality Assessment EU Twinning Project JO/13/ENP/ST/23 23-27 November 2014 Component 3: Quality and metadata Activity 3.9: Quality Audit I Mrs Giovanna Brancato, Senior Researcher, Head
Managing Your Outsourcing Relationship..helping companies optimize their HR / benefits / payroll service partnerships
Managing Your Outsourcing Relationship Measuring Cost Total Cost of Ownership ( TCO ) methodology was the basis of a study commissioned by ADP in 2003 Some highlights: 181 companies participated in the
Improving quality through regular reviews:
Implementing Regular Quality Reviews at the Office for National Statistics Ria Sanderson, Catherine Bremner Quality Centre 1, Office for National Statistics, UK Abstract There is a requirement under the
A Framework for Professional Practice
A Framework for Professional Practice Any framework developed for professional practice must provide guidelines on what a teacher does when teaching. Thus, to better understand the responsibilities of
BELLINGHAM SCHOOL DISTRICT 501 PERFORMANCE APPRAISAL FOR CLASSIFIED EMPLOYEES
BELLINGHAM SCHOOL DISTRICT 501 PERFORMANCE APPRAISAL FOR CLASSIFIED EMPLOYEES 1/94 SECRETARY/CLERK ( ) 30 day (Transfer) ( ) 60 day (New Hire) ( ) Annual NAME OF EMPLOYEE POSITION TITLE LEVEL DEPARTMENT
Nuts and Bolts of Municipal Accounting
Nuts and Bolts of Municipal Accounting Presented by: Holly Scofield, CPA March 17, 2011 Topics Overview Personnel Records Software systems Accounting Activities Daily/Weekly Monthly Quarterly Annually
Strengthening the capabilities of the Department of Statistics in Jordan MISSION REPORT
TWINNING CONTRACT JO/13/ENP/ST/23 Strengthening the capabilities of the Department of Statistics in Jordan MISSION REPORT on Activity 3.9: Quality Audit - I Mission carried out by Ms Orietta Luzi, Chief
The Metrics of Client-Agency Satisfaction in Medical Publication Planning
DISCLAIMER: The content of this presentation may not accurately reflect current legal or regulatory requirements, industry standards, or professional best practices. ISMPP is providing access to this presentation
Dimensions of Statistical Quality
Inter-agency Meeting on Coordination of Statistical Activities SA/2002/6/Add.1 New York, 17-19 September 2002 22 August 2002 Item 7 of the provisional agenda Dimensions of Statistical Quality A discussion
INDIVIDUAL DEVELOPMENT PLANNING
INDIVIDUAL DEVELOPMENT PLANNING 1 SMART Development Planning Building a SMART Individual Development Plan Specific: High clarity. Fully understood. Measurable: Expected measurable outcomes. Accepted: Full
2. Metadata update 2.1 Metadata last certified 07 August 2013 2.2 Metadata last posted 07 August 2013 2.3 Metadata last update 07 August 2013
1. Contact 1.1 Contact organisation STATEC 1.2 Contact organisation unit Unit SOC4: Price statistics 1.5 Contact mail address 13, rue Erasme L-1468 Luxembourg 2. Metadata update 2.1 Metadata last certified
Background Quality Report: Community Care Statistics 2009-10: Grant Funded Services (GFS1) Report - England
Background Quality Report: Community Care Statistics 2009-10: Grant Funded Services (GFS1) Report - England Dimension Introduction Assessment by the author Context for the quality report The Grant Funded
Statistical Data Quality in the UNECE
Statistical Data Quality in the UNECE 2010 Version Steven Vale, Quality Manager, Statistical Division Contents: 1. The UNECE Data Quality Model page 2 2. Quality Framework page 3 3. Quality Improvement
MHCC Select 2008/2011 CCHIT EHR Vendors
MHCC Select 2008/2011 CCHIT EHR Vendors Reference Report: Aggregate results of survey responses Reference Survey How long have you used the EHR from [Vendor s Name]? (months/years) The following questions
Using Metrics in Outsourcing
Using Metrics in Outsourcing Using Metrics In Outsourcing- What Works/What Doesn t Barbara Beech AT&T Services, Inc. Group Manager IT Sourcing Vendor Management 908-824-9018 bbeech@att.com Topics What
J.D. Power Reports: Auto Insurers Continue to Miss the Mark to Improve the Customer Experience in Canada
w J.D. Power Reports: Auto Insurers Continue to Miss the Mark to Improve the Customer Experience in Canada The Co-operators, and The Personal Each Rank Highest in Customer Satisfaction In Their Respective
ST. THOMAS UNIVERSITY PERFORMANCE ASSESSMENT FORM WITH SUPERVISORY DUTIES
ST. THOMAS UNIVERSITY PERFORMANCE ASSESSMENT FORM WITH SUPERVISORY DUTIES DATE: Name: Position: Department: Annual Performance Review COPY MUST BE RETURNED TO HR FOR FILE Part 1: of General Performance
IMLEMENTATION OF TOTAL QUALITY MANAGEMENT MODEL IN CROATIAN BUREAU OF STATISTICS
IMLEMENTATION OF TOTAL QUALITY MANAGEMENT MODEL IN CROATIAN BUREAU OF STATISTICS CONTENTS PREFACE... 5 ABBREVIATIONS... 6 INTRODUCTION... 7 0. TOTAL QUALITY MANAGEMENT - TQM... 9 1. STATISTICAL PROCESSES
Community Care Statistics: Social Services Activity, England. 2013-14, Final release
Community Care Statistics: Social Services Activity, England Published 9 December 2014 We are the trusted source of authoritative data and information relating to health and care. www.hscic.gov.uk enquiries@hscic.gov.uk
School Social Worker - Observation and Performance Appraisal Rubric for Each Domain/Component. Domain 1: Planning and Preparation
School - Observation and Performance Appraisal Rubric for Each Domain/Component Developing refers to instructors who have been teaching three years or less 1a. Demonstrating skill in the content of the
Demystifying Logistics Outsourcing! exploring and explaining LSP, 3PL, 4PL and LLP
1 Thought Leadership Supply Chain Management Seminar Series Demystifying Logistics Outsourcing! exploring and explaining LSP, 3PL, 4PL and LLP Mark Millar mark@markmillar.com 2 Mark Millar MBA, PMHKLA,
DIGITAL GOVERNMENT TRANSFORMATION
DIGITAL GOVERNMENT TRANSFORMATION Survey Data Analysis Public Sector Research Group October 2015 OVERVIEW - BELGIUM Insights Top driver Citizen demands Top 3 barriers 1. Insufficient funding 2. Too many
DOUGLAS COUNTY SCHOOL DISTRICT Human Resources Insurance Benefits Coordinator
DOUGLAS COUNTY SCHOOL DISTRICT Human Resources Insurance Benefits Coordinator FUNCTION Performs technical and clerical support work of moderate difficulty with accuracy, thoroughness and timeliness. Required
Standard Report on Methods and Quality (v1) for Irish Life Tables
Standard Report on Methods and Quality (v1) for Irish Life Tables This documentation applies to the reporting period: Last edited: 05/10/2009 CENTRAL STATISTICS OFFICE Skehard Road, Cork
Assessment of compliance with the Code of Practice for Official Statistics
Assessment of compliance with the Code of Practice for Official Statistics Statistics on Community Health in England (produced by the NHS Information Centre for Health and Social Care) Assessment Report
Customer Market Research Primer
Customer Market Research Primer This factsheet acts as a primer to the basic concepts of Market Research and how a business or individual could do their own research. Market research is an effective way
QUALITY MANAGEMENT SYSTEM IN NON-PROFIT STATE JOIN STOCK COMPANY LATVIAN ROAD ADMINISTRATION
QUALITY MANAGEMENT SYSTEM IN NON-PROFIT STATE JOIN STOCK COMPANY LATVIAN ROAD ADMINISTRATION Inguna Siljāne-Karple, Quality Manager, Latvian Road Administration Background In July, 2000, the management
Nonpublic Special Education Schools. Accounting & Auditing 101
Nonpublic Special Education Schools Accounting & Auditing 101 Consolidated Financial Report (CFR) You cannot prepare an accurate CFR without a good accounting system and successful audit! Audit CFR = Accounting
National Accounting Systems, Agricultural Statistics for Policy Analysis
National Accounting Systems, Agricultural Statistics for Policy Analysis Workshop on Measuring Sustainable Agriculture, Food Security and Poverty Alleviation for enhancing Accountability in the Post 2015
The value proposition
The value proposition of the Official Statistics Research Community in the field of Big Data Martin Karlberg, Eurostat 1 The Horizon 2020 (H2020) research framework programme The biggest EU Research and
Cervical Screening Programme
Cervical Screening Programme England 2010-11 1 The NHS Information Centre is England s central, authoritative source of health and social care information. Acting as a hub for high quality, national, comparative
Data quality and metadata
Chapter IX. Data quality and metadata This draft is based on the text adopted by the UN Statistical Commission for purposes of international recommendations for industrial and distributive trade statistics.
Online Course Syllabus CS455 Management Information Systems. Important Notes:
Online Course Syllabus CS455 Management Information Systems Important Notes: This document provides an overview of expectations for this online course and is subject to change prior to the term start.
ELIMINATING HEALTH DISPARITIES INITIATIVE (EHDI) EVALUATION TECHNICAL ASSISTANCE (TA) & SUPPORT FEEDBACK SURVEY RESULTS MAY 2011 Overview
ELIMINATING HEALTH DISPARITIES INITIATIVE (EHDI) EVALUATION TECHNICAL ASSISTANCE (TA) & SUPPORT FEEDBACK SURVEY RESULTS MAY 2011 Overview In July of 2009, the Minnesota Department of Health s Office of
FY 2008 Annual Performance Report Scorecard Department of the Treasury
FY 2008 Annual Performance Report Scorecard Department of the Treasury Transparency: 14 SCORE SUMMARY Public Benefits: 10 Minimum per category = 4, minimum total = 12 Leadership: 13 Maximum per category
WISE Sampling Distribution of the Mean Tutorial
Name Date Class WISE Sampling Distribution of the Mean Tutorial Exercise 1: How accurate is a sample mean? Overview A friend of yours developed a scale to measure Life Satisfaction. For the population
Building better invoices to create a stronger customer experience
Building better invoices to create a stronger customer experience Why Your Invoices Matter What do your invoices have in common with your website, your helpdesk and your technicians? They all serve as
Quality and Methodology Information
29 July 2015 Issued by Office for National Statistics, Government Buildings, Cardiff Road, Newport, NP10 8XG Media Office 08456 041858 Business Area 01633 455923 Lead Statistician: Michael Hardie Quality
Survey of State DOT s Project Management Software Prepared by MaineDOT. A summary of the Survey Monkey results:
Survey of State DOT s Project Management Software Prepared by MaineDOT A summary of the Survey Monkey results: Agencies are evenly split between whether PM software is mandatory in their agency or not.
The use and convergence of quality assurance frameworks for international and supranational organisations compiling statistics
Proceedings of Q2008 European Conference on Quality in Official Statistics The use and convergence of quality assurance frameworks for international and supranational organisations compiling statistics
Counselor Summative Assessment: Evaluation Process
3 Counselor Summative Assessment: Evaluation Process With higher standards for student learning, counselors are also expected to demonstrate higher standards of professional practice. While the NNPS assessment
POLICY ON THE USE OF CONTROLLED SUBSTANCES AND LEGAL HIGHS
POLICY ON THE USE OF CONTROLLED SUBSTANCES AND LEGAL HIGHS This is the GTC operational policy from June 2015 on the Use of Controlled Substances and Legal Highs. The policy is to be refined further by
ANNUAL QUALITY REPORT
ANNUAL QUALITY REPORT FOR THE SURVEY ANNUAL STATISTICAL SURVEY ON THE QUANTITY OF WASTE AT WASTE LANDFILL SITES (KO-U) FOR 2013 Prepared by: Mojca Žitnik, Marko Polh, Department for Environment and Energy
Speech Language Pathologist Framework for Professional Practice - Evidence of Performance
1 Speech Language Pathologist Framework for Professional Practice - Evidence of Performance DOMAIN 1: PLANNING AND PREPARATION 1a Demonstrating knowledge and skill in the specialist therapy area; holding
Copyright 2015 National Council on Compensation Insurance, Inc. All Rights Reserved. Data Manager Dashboard Financial Call Data
Data Manager Dashboard Financial Call Data Data Manager Dashboard Navigation of Data Manager Dashboard Views and Data for Financial Call Reporting Recap Copyright 2015 National Council on Compensation
WE ANSWER QUESTIONS THAT NO ONE ELSE CAN. 68 T.W. Alexander Dr. P.O. Box 13628 Research Triangle Park, NC 27709 www.cuttingedgeinfo.
MEDICAL INFORMATION AND CALL CENTER PERFORMANCE BUILDING NEW PRACTICES TO MEET THE EVOLVING NEEDS OF HCPS AND PATIENTS FULL TABLE OF CONTENTS & CHARTS AND GRAPHICS 68 T.W. Alexander Dr. P.O. Box 13628
ILTA 2010 Strategic Unity. The Guru s Guide for Helpdesk and Deskside Support
ILTA 2010 Strategic Unity The Guru s Guide for Helpdesk and Deskside Support 8/26/2010 Introduction You can only manage what you measure. Measuring service levels, ticket volumes, and user satisfaction
OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.
OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.) Description of Position (As defined by the CSCSC Stakeholder
Student Campus Climate & Satisfaction Survey General Education Student Learning Outcomes Conducted June 2014 (n=1,119)
Student Campus Climate & Satisfaction Survey General Education Student Learning Outcomes Conducted June 2014 (n=1,119) Data Included: Table A: Comprehensive Data Table B: Summary Data Table C: Ranked Data
A Framework to Assess Healthcare Data Quality
The European Journal of Social and Behavioural Sciences EJSBS Volume XIII (eissn: 2301-2218) A Framework to Assess Healthcare Data Quality William Warwick a, Sophie Johnson a, Judith Bond a, Geraldine
Philip Becker, CFA Senior Consultant (612) 216-6336, PhilB@JSlocum.com NORTH CAROLINA TOTAL RETIREMENT PLANS JANUARY 2015
Philip Becker, CFA Senior Consultant (612) 216-6336, PhilB@JSlocum.com NORTH CAROLINA TOTAL RETIREMENT PLANS JANUARY 2015 CONTENTS Investment Service Model Approaches & Trends Traditional Investment Consulting
Consultation Paper CP7/13. Capital extractions by run-off firms within the general insurance sector
Consultation Paper CP7/13 Capital extractions by run-off firms within the general insurance sector September 2013 Prudential Regulation Authority 20 Moorgate London EC2R 6DA Prudential Regulation Authority,
University of Cambridge: Programme Specifications UNDERGRADUATE ADVANCED DIPLOMA IN PHILOSOPHY
University of Cambridge: Programme Specifications Every effort has been made to ensure the accuracy of the information in this programme specification. Programme specifications are produced and then reviewed
Texas A&M University-Corpus Christi Customer Service Report. May 2012
1 Texas A&M University-Corpus Christi Customer Service Report May 2012 The goals and objectives of customer service at Texas A&M-Corpus Christi are to (1) treat all individuals with courtesy, decency and
TVL - The True Measurement of Video Quality
ACTi Knowledge Base Category: Educational Note Sub-category: Video Quality, Hardware Model: N/A Firmware: N/A Software: N/A Author: Ando.Meritee Published: 2010/10/25 Reviewed: 2010/10/27 TVL - The True
PART II GUIDE TO CONDUCTING A SUCCESSFUL PERFORMANCE APPRAISAL BEFORE
LANGSTON U NIVERSITY Performance Management System Clerical, Craft, Maintenance, Technical, and Service Employees Use for Employees Who Do Not Supervise Others PART I Langston University s performance
MyRuby Customer Survey
MyRuby Customer Survey We surveyed... The results of our latest customer survey has provided some valuable information that has enabled MyRuby to gauge client satisfaction levels. It has also helped to
3: Overview of the Quality Assurance Process
3: Overview of the Quality Assurance Process Section Page Definitions 3-1 Introduction to the Quality Assurance Process 3-1 Written Quality Assurance Protocol Guide 3-4 Quality Assurance Plan Tools 3-5
Student Feedback on Online Summer Courses
Student Feedback on Online Summer Courses October 8, 2015 Santa Clara University Office of Assessment Report Introduction In the summer of 2015, approximately 700 undergraduate students were enrolled in
by Learning Area Achievement Objectives The New Zealand Curriculum Set of 8 charts
The New Zealand Curriculum Achievement Objectives by Learning Area Set of 8 charts Published for the Ministry of Education by Learning Media Limited, Box 3293, Wellington, New Zealand. www.learningmedia.co.nz
Strategic Planning Developing an Effective Customer Service Strategy for Agencies
Strategic Planning Developing an Effective Customer Service Strategy for Agencies Have a plan to serve your customers How does your agency manage customer service? Do you have a plan, and follow it? If
LLOYD S MINIMUM STANDARDS
LLOYD S MINIMUM STANDARDS Ms1.7 UNDERWRITING DATA QUALITY October 2015 1 Ms1.7 UNDERWRITING DATA QUALITY UNDERWRITING MANAGEMENT PRINCIPLES, MINIMUM STANDARDS AND REQUIREMENTS These are statements of business
Doc. No: UPHDB/QM/01 Prepared By: AMR Issue No.:01 Rev. No.: 00 Eff. Date: 01.04.2010. Page: 1 of 5 Issued by: MR
Doc. No: UPHDB/QM/01 Prepared By: A Page: 1 of 5 Issued by: 4.1 GENERAL REQUIREMENTS The Organization has established, documented, implemented and maintained the quality management system as per the requirement
The creation and application of a new quality management model
08 The creation and application of a new quality management model 08 Peter van Nederpelt The views expressed in this paper are those of the author(s) and do not necessarily reflect the policies of Statistics
The Seven Elements of a Vendor Oversight Program
The Seven Elements of a Oversight Program DST Health Solutions September 2014 The Seven Elements of a Oversight Program The Seven Elements of a Oversight Program Medicare Advantage plans must gain efficiencies
MOUNT ST. MARY S UNIVERSITY MBA PROGRAM SYLLABUS. Semester Theme: Foundations
MOUNT ST. MARY S UNIVERSITY MBA PROGRAM SYLLABUS Semester Theme: Foundations BUS 205: FOUNDATIONS OF MANAGEMENT Fall Semester, 2015 Class meeting dates and times: Nov 1, 15, Dec 6 and online Faculty: Peter
Industry coverage Statistical surveys include the Armenian Classification of Types of Economic Activity (NACE Rev. 2) - types of activity.
Quality declaration Indicators of Receivable and Payable Accounts of Merchants (Commercial Companies) 0 General information on statistical product 0.1 Name Indicators of Receivable and Payable Accounts
Quality declaration Road Traffic Accidents
Quality declaration Road Traffic Accidents 0 General information on statistical product 0.1 Name Road Traffic Accidents 0.2 Subject Area Transport 0.3 Responsible Authority, Office, Person, etc. Mr. Georgi
Quality Assurance and Quality Control in Surveys
Quality Assurance and Quality Control in Surveys Lars Lyberg Statistics Sweden and Stockholm University PSR Conference on Survey Quality April 17, 2009 Email: lars.lyberg@scb.se The survey process revise
Patent Public Advisory Committee Quarterly Meeting
Patent Public Advisory Committee Quarterly Meeting USPTO Patent Call Center Customer Satisfaction Measures Deborah Stephens Associate Commissioner for Patent Information Management May 22, 2014 USPTO Customer
Documentation of statistics for International Trade in Service 2016 Quarter 1
Documentation of statistics for International Trade in Service 2016 Quarter 1 1 / 11 1 Introduction Foreign trade in services describes the trade in services (imports and exports) with other countries.
Meeting the Challenge: How Organizations Are Implementing Document Management Strategies To Help Drive Business in a Tough Economy
Meeting the Challenge: How Organizations Are Implementing Document Management Strategies To Help Drive Business in a Tough Economy This penetrating survey report clarifies how organizations are leveraging
Principles of Data-Driven Instruction
Education in our times must try to find whatever there is in students that might yearn for completion, and to reconstruct the learning that would enable them autonomously to seek that completion. Allan
There s More to Software Process Improvement Than CMMI
There s More to Software Process Improvement Than CMMI Ally Gill ALLYGILL.CO.UK ally.gill@btinternet.com Interna'onal Conference on So/ware Quality ICSQ 07 Introduc'on CMMI Limita'ons Process Management
Improve Your Customer Experience: Design Your Quality Program to Link Directly to Customer Satisfaction. Overview WHITEPAPER
WHITEPAPER Improve Your Customer Experience: Design Your Quality Program to Link Directly to Customer Satisfaction All of us who work in the customer contact industry have experienced this we have quality
Handbook on Data Quality Assessment Methods and Tools
EUROPEAN COMMISSION EUROSTAT Handbook on Data Quality Assessment Methods and Tools Mats Bergdahl, Manfred Ehling, Eva Elvers, Erika Földesi, Thomas Körner, Andrea Kron, Peter Lohauß, Kornelia Mag, Vera
COMMON ISSUES ON BENEFITS AND CHALLENGES OF BIG DATA SOURCES
COMMON ISSUES ON BENEFITS AND CHALLENGES OF BIG DATA SOURCES Dr. Susanne Schnorr-Baecker Federal Statistical Office of Germany International Conference on Big Data for Official Statistics 28-30 October
ECLAC Economic Commission for Latin America and the Caribbean
1 FOR PARTICIPANTS ONLY REFERENCE DOCUMENT DDR/2 22 June 2012 ENGLISH ORIGINAL: SPANISH ECLAC Economic Commission for Latin America and the Caribbean Eleventh meeting of the Executive Committee of the
E.33 SOI (2009-2014) Statement of Intent. Crown Law For the Year Ended 30 June 2010
E.33 SOI (2009-2014) Statement of Intent Crown Law For the Year Ended 30 June 2010 Contents Foreword: Attorney-General 3 Introduction from the Solicitor-General 4 Nature and Scope of Functions 6 Strategic
STATEMENT OF WORK 1. BACKGROUND:
STATEMENT OF WORK 1. BACKGROUND: The Center for Talent Services (CTS) under the U.S. Office of Personnel Management s (OPM) Human Resources Products and Services Division (HRPS) is a fully reimbursable
BANK OF CAPE VERDE GENERAL AUDIT OF THE SECURITIES MARKET
BANK OF CAPE VERDE GENERAL AUDIT OF THE SECURITIES MARKET REGULATION No. 8/2013 OF THE AGMVM ADVERTISING OF PUBLIC OFFERINGS OF SECURITIES Advertising is currently of great importance and significant scope
BUSINESS. Unit 7 Marketing campaign. 2016 Suite. Cambridge TECHNICALS LEVEL 3. L/507/8154 Guided learning hours: 60. ocr.org.
2016 Suite Cambridge TECHNICALS LEVEL 3 BUSINESS Unit 7 Marketing campaign L/507/8154 Guided learning hours: 60 Version 2 - Revised content - March 2016 ocr.org.uk/business LEVEL 3 UNIT 7: Marketing campaign
BALANCED SCORECARD EXAMPLE. The vision of Anytown Hospital is to be the community s provider of choice.
BALANCED SCORECARD EXAMPLE The following is an example of how one might develop a Balanced Scorecard. The information included is fictional and is provided to simply demonstrate the process. Anytown Hospital
WORKFLEX SOLUTIONS WHITEPAPER
TRANSFORMING CALL CENTER ADMINISTRATION THOUGH PROACTIVE PERFORMANCE MANAGEMENT LEVERAGE THE POWER OF AUTOMATED DECISIONING AND COMMUNICATIONS TO DRIVE SUPE- RIOR PERFORMANCE In today s call center environment
2013 Satisfaction Survey. How are we doing? Easier to Read Version
2013 Satisfaction Survey How are we doing? Easier to Read Version We asked people some questions about their support. Here is some of what people said and the changes we will make. That someone who knows
JD mc James Drogan Management Consulting 2 Drumlin Road Westport CT 06880 1-203-829-3172 www.jmsdrgn.com
JD mc James Drogan Management Consulting 2 Drumlin Road Westport CT 06880 1-203-829-3172 www.jmsdrgn.com Introduction An Outsourcing Business Relationship A study of the alignment between the business
HR Service Survey 2010. UBCC and Executive Presentation SEPTEMBER 2010
HR Service Survey 2010 UBCC and Executive Presentation SEPTEMBER 2010 Why? HR conducted its last service survey in 2005. The findings resulted in various improvements. It was time to revisit satisfaction
CSTE Mock Test - Part I - Questions Along with Answers
Note: This material is for Evaluators reference only. Caters to answers of CSTE Mock Test - Part I paper. 1. A branch is (Ans: d) a. An unconditional transfer of control from any statement to any other
Health Data Analytics (HDA) Build the organizational capabilities to create value from HDA
Health Data Analytics (HDA) Build the organizational capabilities to create value from HDA Health Data Analytics (HDA) Webinar Presenter Celwyn Evans Moderator Joe Crandall Objective: Review a pragmatic
Six Sigma 100 Success Secrets
Six Sigma 100 Success Secrets The Missing Six Sigma Green Belt, Black Belt Training, Certification, Design and Implementation Guide Gerard Blokdijk Six Sigma 100 Success Secrets Copyright 2008 by Gerard
QUALITY CONTROL AND QUALITY ASSURANCE IN CLINICAL RESEARCH
QUALITY CONTROL AND QUALITY ASSURANCE IN CLINICAL RESEARCH Martin Valania, Executive Director, Corporate QA and Compliance Introduction Pharmaceutical companies recognize the benefits of carefully managing