Course outline. Code: IBS220 Title: Cross-Cultural Management

Faculty of Arts and Business School of Business Teaching Session: Semester 2 Year: 2015 Course Coordinator: Peter Jenner Office: K1.09 Telephone: +61 7 5456 5040 Email: pjenner@usc.edu.au Consultation Times: As notified on Blackboard Course outline Code: IBS220 Title: Cross-Cultural Management 1. What is this course about? 1.1 Course description In the contemporary global business environment, business people often interact with culturally different colleagues, competitors, suppliers and government officials. Each operates with their own set of rules of how they should act in a meeting, or a negotiation or in deciding whom to recruit and how. This course is concerned with helping you understand the basis on which culturally different others operate in the business environment. Contemporary cultural theory provides a framework for you to analyse your own cultural assumptions, behaviour of culturally different others and effectively manage cross-cultural differences encountered in the workplace. 1.2 Course content introduction to course culture and communication understanding another culture the role of language cultural values intercultural communications non-verbal communication establishing cross-cultural business relationships communication and conflict resolution within multi-cultural teams intercultural negotiations cultural dynamics in international organisations legal and Government considerations business structures and corporate culture 2. Unit value 12 units

3. How does this course contribute to my learning? The objective of this course is to equip you with the knowledge and skills necessary for you to interact effectively with members of cultures other than your own, in a business environment. At the end of the course, you will be able to: 1. Understand the theories that explain similarities and variations in business behaviour across national cultural boundaries. 2. Develop your cultural intelligence through increased reflection of your own business behaviours and assumptions. 3. Incorporate an understanding of cultural differences into business communication practices, negotiation strategies and behaviours, conflict management strategies, team management and motivation techniques when dealing with culturally different others. 4. Apply appropriate cultural theory to solve international business challenges or issues. Specific Learning Outcomes Assessment Tasks Graduate Qualities On successful completion of this course you should be able to: Assess cross-cultural business crises and demonstrate innovative management strategies for business development. Demonstrate management skills that make a difference in managing in international environments. Apply cultural intelligence to respond to cultural differences by designing strategies unique to specific countries. Describe and explain global contexts and why these influence international activities. You will be assessed on the learning outcome in task/s: Completing these tasks successfully will contribute to you becoming: 1 and 2 Creative and critical thinkers. 2 and 3 Empowered. 1 and 3 Engaged. 1, 2 and 3 Knowledgeable. 4. Am I eligible to enrol in this course? Refer to the Coursework Programs and Awards - Academic Policy for definitions of pre-requisites, corequisites and anti-requisites 4.1 Enrolment restrictions Nil 4.2 Pre-requisites Nil 4.3 Co-requisites Nil

4.4 Anti-requisites Nil 4.5 Specific assumed prior knowledge and skills This course does not assume any prior tertiary knowledge or special skills. 5. How am I going to be assessed? 5.1 Grading scale Standard High Distinction (HD), Distinction (DN), Credit (CR), Pass (PS), Fail (FL) 5.2 Assessment tasks Task Assessment No. Tasks 1 Cultural insight presentation 2 Cultural critique assignment 3 End of semester test Individual or Group Weighting % What is the duration / length? When should I submit? Where should I submit it? Individual 20% 15 minutes Weeks 4-12 In tutorial Individual 40% 1800 words Week 10 In tutorial Individual 40% 2 hours, 10 minutes 100% Central examination period In exam venue Assessment Task 1: Cultural insight presentation Goal: Product: Format: The cultural insight presentation requires you to share your empathetic and holistic understanding of conducting business in a culture other than your own. You will share this information by providing a presentation to the class. You will give a 15 minute presentation that should include: an introduction to the culture (eg, geography, demographics, dominant ideologies, history, etc.); details about the people of the culture (eg language, traditions, cuisine, music, recreation, etc.); insights to conducting business with the culture; and an enjoyable culturally based class activity. You will nominate two alternate cultures (cultures in which you haven t lived) then be allocated one of these cultures. Oral presentation This is an individual task in PowerPoint format of approximately 15 minutes duration to be presented and submitted in hard copy in the nominated class (only one presentation for the semester) in weeks 4-12. You will nominate a presentation date in the first tutorial. At the time of your presentation you are required to submit one printed copy of the cultural ambassador powerpoints (along with Assignment Cover Sheet) and an electronic copy of the presentation (note: the Prezi presentation format is not suitable) which will be posted by the Course Coordinator to Blackboard for access by you. Criteria demonstration of mastery of key cultural concepts covered in the course

ability to synthesise a holistic cultural perspective and present this as an overview of the culture ability to identify and apply relevant cross-cultural management concepts in cross-cultural business contexts ability to discern the implications for conducting business with the culture and provide practical insight for others demonstration of cultural empathy skills in representing and presenting a culture in a multicultural context demonstration of an appreciation of alternate cultural perspectives presentation skills Presentation skills Generic skill assessed Skill assessment level Problem solving Communication Assessment Task 2: Cultural critique assignment Goal: Product: Format: You are challenged to acquire an empathetic and holistic understanding of a culture unfamiliar to you and develop a cultural critique identifying those factors that have significantly influenced the culture and determine key cultural implications for intercultural communication and negotiation. You will write your cultural critique assignment based on this same culture as Assessment Task 1. ). Report This is an individual assessment in report format. You are to submit your written report in your tutorial during week 10. You are required to complete a Faculty of Arts and Business Assignment cover sheet and ensure you have attached the marking criteria. Criteria Demonstrate insight and understanding of the international behaviour of your own culture including behavioural characteristics that may prove troublesome for crosscultural communication. demonstration of mastery of key cultural concepts covered in the course ability to discern the key factors influencing intercultural business ability to discern significant influential factors and explain the influence on cultural values ability to analyse and describe the cultural implications for intercultural business interactions written communication skills Generic skill assessed Communication Problem solving Skill assessment level

Assessment Task 3: End of semester test Goal: For you to demonstrate your cumulative understanding of cross-cultural management. The exam will enable you to demonstrate mastery of the key course concepts. The exam will include short to medium response questions. Successfully completing this exam will require a good understanding of all the topics covered throughout the course. Product: Exam Format: This is an individual assessment held during the central examination period. Criteria demonstration of mastery of key cultural concepts covered in the course ability to discern organisational cultural issues and implications ability to critically apply cultural concepts in an organisational context Generic skill assessed Skill assessment level Problem solving 5.3 Additional assessment requirements SafeAssign In order to minimise incidents of plagiarism and collusion, this course may require that some of its assessment tasks are submitted electronically via SafeAssign. This software allows for text comparisons to be made between your submitted assessment item and all other work that SafeAssign has access to. If required, details of how to submit via SafeAssign will be provided on the Blackboard site of the course. Eligibility for Supplementary Assessment Your eligibility for supplementary assessment in a course is dependent of the following conditions applying: a) The final mark is in the percentage range 47% to 49.4% b) The course is graded using the Standard Grading scale c) You have not failed an assessment task in the course due to academic misconduct 5.4 Submission penalties Late submission of assessment tasks will be penalised at the following maximum rate: 5% (of the assessment task s identified value) per day for the first two days from the date identified as the due date for the assessment task. 10% (of the assessment task s identified value) for the third day 20% (of the assessment task s identified value) for the fourth day and subsequent days up to and including seven days from the date identified as the due date for the assessment task. A result of zero is awarded for an assessment task submitted after seven days from the date identified as the due date for the assessment task. Weekdays and weekends are included in the calculation of days late. To request an extension you must contact your course coordinator to negotiate an outcome. 6. How is the course offered? 6.1 Directed study hours On campus Lecture: 2 hours per week On campus : 1 hour per week 6.2 Teaching semester/session(s) offered Semester 2

6.3 Course activities Teaching What key concepts/content will I Week / Learn? Module What activities will I engage in to learn the concepts/content? Directed Study Independent Study Activities Activities 1 Introduction to course Culture and communication Lecture No tutorial Red Textbook Chapter 1 Chapter 1, 2 Understanding another culture Lecture 3 The role of language Lecture 4 Cultural values Lecture 5 Intercultural communications Lecture 6 Non-verbal communication Lecture 7 Establishing cross-cultural business Lecture relationships Chapter 3 Chapter 2 Chapter 4 Chapter 5 Chapter 6 Chapter 7 8 Communication and conflict resolution within multi-cultural teams Lecture Chapter 8, 9 Intercultural negotiations Lecture 10 Monday, 5 th October Labour Day Public Holiday Cultural dynamics in international organisations Mid Semester Break Lecture 11 Legal and Government considerations Lecture Chapter 9 Chapter 12 Chapter 10 12 Business structures and corporate culture Lecture Chapter 11 13 Exam review Lecture No tutorial Study Period Central Examination Period End of Semester Break Please note that the course activities may be subject to variation. Revision for exam

7. What resources do I need to undertake this course? 7.1 Prescribed text(s) Please note that you need to have regular access to the resource(s) listed below: Author Year Title Publisher Beamer, L & Varner, I 2011, 5th edition Intercultural Communication in the Global Workplace McGraw Hill Irwin, Boston 7.2 Required and recommended readings Lists of required and recommended readings may be found for this course on its Blackboard site. These materials/readings will assist you in preparing for tutorials and assignments, and will provide further information regarding particular aspects of your course. 7.3 Specific requirements N/A 7.4 Risk management There is minimal health and safety risk in this course. It is your responsibility to familiarise yourself with the Health and Safety policies and procedures applicable within campus areas. 8. How can I obtain help with my studies? In the first instance you should contact your tutor, then the Course Coordinator. Student Life and Learning provides additional assistance to all students through Peer Advisors and Academic Skills Advisors. You can drop in or book an appointment. To book: Tel: +61 7 5430 1226 or Email: StudentLifeandLearning@usc.edu.au 9. Links to relevant University policies and procedures For more information on Academic Learning & Teaching categories including: Assessment: Courses and Coursework Programs Review of Assessment and Final Grades Supplementary Assessment Administration of Central Examinations Deferred Examinations Student Academic Misconduct Students with a Disability http://www.usc.edu.au/university/governance-and-executive/policies-and-procedures#academic-learningand-teaching 10. Faculty specific information Locating Journal Articles If you have been notified that the journal articles in this course are available on e-reserve, use the on-line library catalogue to find them. For journal articles not on e-reserve, click on the "Journals and Newspapers" link on the Library Homepage. Enter the journal title e.g. History Australia, then search for the volume and issue or keyword as needed. Assignment Cover Sheets The Faculty of Arts and Business assignment cover sheet can be found on Blackboard or on the USC Portal at: Faculty of Arts and Business (Students) > Forms. It must be completed in full identifying student name,

assignment topic, tutor and tutorial time. This must be attached securely to the front of each assessment item prior to submission. Claims of loss of assignments will not be considered unless supported by a receipt. Help: If you are experiencing problems with your studies or academic work, consult your tutor in the first instance or the Course Coordinator as quickly as possible. Difficulties: If you are experiencing difficulties relating to teaching and assessment you should approach your tutor in the first instance. If not satisfied after that you should approach in order your Course Coordinator, Program Coordinator then Head of School. General enquiries and student support Faculty Student Centre Tel: +61 7 5430 1259 Fax: +61 7 5430 2859 Email: FABinfo@usc.edu.au