Session A: Managing Complex Stakeholder Engagement, Communications and Buy-Ins for Directors & Senior Executives

C L A R I D E N Knowledge for the world business leaders April - June 2016 Australia Advanced Directors and Senior Leadership Program Transforming Proven Leaders into Global Executives 8 Separately Bookable Sessions In 4 Cities Session A: Managing Complex Stakeholder Engagement, Communications and Buy-Ins for Directors & Senior Executives 26-27 April 2016, Brisbane Marriott Hotel 28-29 April 2016, InterContinental Sydney 2-3 May 2016, Hyatt Regency Perth 5-6 May 2016, InterContinental Melbourne The Rialto Mr Ric Willmot Globally known as The Strategist, Ric is one of the most sought after consultants by Fortune 500 companies because of his ability to clearly explain complex organizational strategic planning and improve performance, productivity and profit He contributes business columns regularly for 5 magazines, including Calibre in Malaysia and Svoy Business in Russia and is interviewed frequently on ABC-Radio and Qantas Airlines Business Radio Author of 7 Management Books including 2 bestsellers, 4 CEO Institute Learning Modules and over 200 business management articles published in 8 countries Session B: Developing Influential Presentation and Public Speaking for Directors & Senior Executives 9-10 May 2016, Brisbane Marriott Hotel 12-13 May 2016, InterContinental Sydney 30-31 May 2016, InterContinental Melbourne the Rialto 2-3 June 2016, Hyatt Regency Perth Deborah Torres Patel Multi-award winning speaker and leading authority on public speaking and presentation advisor with over 26 years of global experience Lectured on public speaking and presentation skills in renowned universities including UCLA (Los Angeles), Los Angeles Unified School District, NUS and NTU Frequently featured in international media including CNBC, Forbes, Channel News Asia, CNN and Time Magazine with clients including Time Warner, AIA, Dell, Disney, Standard Chartered and many other Fortune 500 companies

Managing Complex Stakeholder Engagement, Communications and Buy-Ins for Directors & Senior Executives Session A: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Perth, Melbourne Mr Ric Willmot Managing Director Executive Wisdom Consulting Group Globally known as The Strategist, Ric is one of the most sought after consultants by Fortune 500 companies because of his ability to clearly explain complex organizational strategic planning and improve performance, productivity and profit He contributes business columns regularly for 5 magazines, including Calibre in Malaysia and Svoy Business in Russia and is interviewed frequently on ABC-Radio and Qantas Airlines Business Radio Author of 7 Management Books including 2 bestsellers, 4 CEO Institute Learning Modules and over 200 business management articles published in 8 countries Mr. Ric Willmot has over 20 years experience in strategic development, planning and implementation. He is known globally as The Strategist, and is one of the most sought after consultants by Fortune 500 companies due to his ability to clearly explain complex organizational strategic planning and improve performance, productivity and profit. Ric s background includes accounting, financial planning, and organizational psychology. He has been the CEO of 3 successful companies, and has built a global consulting practice based in Brisbane, Australia. Ric provides value by assisting clients in increasing performance and profit by making distinctive, lasting and substantial improvements in their organizations. His clients include PricewaterhouseCoopers, Grant Thornton, CPA Australia, PT Philips Lighting and over 100 other leading organizations in Australia, Asia and the UAE. Over 200 people from 14 countries have joined his Private Client s Mentoring & Coaching Program. He is also actively involved in speaking and delivering training workshops on: Strategy, Strategic Planning and Strategic Thinking Change Management 601 How to Implement Purposeful Pricing Strategies The Psychology of Successful Negotiations The Psychology of Successful Leadership & Power Management The Psychology of Human Behaviour and Influencing Powerful Performance in the Workplace Building Brain Fitness for Better Business Mentoring & Coaching That Works Successful Business Writing How to Present, Write and Engage with Purpose and Power He regularly contributes business columns for 5 magazines, including Calibre in Malaysia and Svoy Business in Russia (which has a readership of 55,000), and is frequently interviewed on ABC-Radio and Qantas Airlines Business Radio. He also writes a monthly column in the Brisbane Courier-Mail Business Magazine BOOM entitled: Executive Wisdom with Ric Willmot. Peter Gooch from ABC-Radio best summed up Ric when he described him as: The Contrarian Strategic Thinker for Successful Executives. Ric s work in improving business growth, success and profits is internationally sought after; he is the go-to person for CEOs, senior executives, and professional service people. A thought leader for strategic business improvement, he aims not just to improve your business, but to build firms which create wisdom and wealth. Author of Professional Services Marketing Wisdom: How to attract, influence and retain clients even if you hate selling Writing in Business for Success & Profits: The Professional s Desktop Companion Change 601: How to create successful long-lived organizational change Ric s Rants Willmot s Wisdom Brainstorming Your Business to Sales Success Successful Business Writing Templates: Every Business Letter, Memo and Inquiry You Require in a Thriving Professional Services Firm How to Improve Your Business by Creating Customer Value Exploding the Leadership Myth 2

Managing Complex Stakeholder Engagement, Communications and Buy-Ins for Directors & Senior Executives Session A: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Perth, Melbourne Partial list of companies that have benefitted from Ric s expertise: Shell ExxonMobil BHP JPMorgan Chase HSBC Apple Siemens GE HP Bangkok Bank CIMB Niaga Gas Negara Pertamina DHL Telstra Commonwealth Bank Met Life Rakbank Permata Bank PT Perusahaan Gas Negara Tbk Pwani Oil Products Ltd. Star Energy Qualcomm PT Datacomm Diangraha Jeddah Beverage Can Making Co. Mercer Merck InterContinental Metito Telekom Malaysia PT Philips Lighting Indonesian Aerospace Straits Asia Resources Faculty Testimonials Ric is a very effective consultant who gets his innovative message across to the most-hardened executives. Any cost associated with getting him is easily offset by the improvement in your business. - CEO He has resulted in some very profound changes in our organization. Our company has a $30,000,000 premium income - Ric has helped focus us and provide us with the plan and the tools to grow. We intend to use Ric on an annual basis, both with our team and the directors. - Partner Although extremely challenging and not afraid to speak his mind, Ric offered a level of business acumen you simply wouldn t be able to hire on a standard basis. He brought our strategy into the 21st century and assisted in dramatically enhancing our bottom line. - Director 3

Managing Complex Stakeholder Engagement, Communications and Buy-Ins for Directors & Senior Executives Session A: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Perth, Melbourne EXECUTIVE SUMMARY Program: 4 Separately Bookable Sessions: Managing Complex Stakeholder Engagement, Communications and Buy-Ins for Directors & Senior Executives 26-27 April 2016, Brisbane Marriott Hotel 28-29 April 2016, InterContinental Sydney 2-3 May 20166, Hyatt Regency Perth 5-6 May 2016, InterContinental Melbourne The Rialto Early Bird 1 (Register & pay by 1 March 2016): Early Bird 2 (Register & pay by 29 March 2016): Regular Tuition Fee: AU$2,595 AU$2,795 AU$2,895 Group discount of 10% for 2nd participant from the same organization. For limited time only by 29 March 2016 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). Program Essence: Designed for Directors and Senior Executives, this interactive 2-day program will show you how to sustain high levels of stakeholder engagement, engage in collaborative communication and secure buy-in from all stakeholders. You will learn how to develop an effective stakeholder engagement strategy that can drive organizational performance and deliver greater value for stakeholders. Led by a CEO of 3 successful global companies and one of the most sought after consultants by Fortune 500 companies, Ric will show you how to better understand stakeholder needs and manage expectations by creating an engagement map for effective stakeholder identification and analysis. You will also learn how to read, anticipate and engage resistant stakeholders and be empowered to build a solid relationship that is founded on trust. In the event of a dispute, you will discover how to engage in assertive dialogue to manage disagreement and strengthen your ability to obtain buy-in from a wide range of stakeholders. Throughout the 2-day intensive program, you will be heavily involved in hands-on exercises and indepth discussions where Ric will challenge and stretch your thoughts constructively to enhance your knowledge on stakeholder engagement tools and methodologies, sharpen your conflict management skills and maximize business impact through effective discourse. FREE TAKEAWAYS worth over $1500! Lifetime membership to the Secure Zone of his website, which includes: diagnostics, business told, premium articles, videos and podcasts worth $990 in value Lifetime membership to his online Members-Only Forum worth $495 in value Change 601 by Ric Willmot in paperback worth $39 4GB USB with all the presentation slides 4

Managing Complex Stakeholder Engagement, Communications and Buy-Ins for Directors & Senior Executives Session A: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Perth, Melbourne Pre-Course Questionnaire To ensure that you gain maximum value from this course, a detailed questionnaire will be forwarded to you to establish your training priorities and concerns Your completed questionnaire will be analyzed by the faculty director prior to the event and addressed during the event. You will receive a comprehensive set of course documentation on the day of the training PROGRAM INTRODUCTION Researchers at the Wharton School of Business have released a study detailing how stakeholder engagement could improve a company s net present value by between 40 and 60 percent. The main challenges that most senior executives face are poor planning and the lack of an effective engagement strategy. Many find it hard to manage differing expectations and conflicts with the lack of two-way information flow and stakeholder inclusiveness in the process. Ultimately, the above will result in lost productivity due to the lack of stakeholder acceptance and unnecessary opportunity costs arising from the escalation of conflicts and delays or disruptions occurring. The two-day comprehensive program will show you how to develop an effective stakeholder engagement strategy that can drive organizational performance and deliver greater value for all stakeholders. You will learn how to better understand stakeholder needs and manage expectations by creating an engagement map for effective stakeholder identification and analysis. You will also learn how to read, anticipate and engage resistant stakeholders and be empowered to build a solid relationship that is founded on trust. In the event of a dispute, you will discover how to engage in assertive dialogue to manage disagreement and strengthen your ability to obtain buy-in from a wide range of stakeholders. WHO WILL BENEFIT THE MOST CEO, COO, CIO, CFO, HR, Management, Supervisory, Leaders, Business Development LEARNING OBJECTIVES Understand how to be aware of stakeholders perspectives Develop skills for effective communication Learn how to identify stakeholders and manage their expectations Map links between issues and stakeholders Use stakeholder maps to generate insights for tactics Discover consultative approaches to stakeholder engagement Using Power and Developing Influence Strategies Improve and hone Framing Skills to achieve effective dialogue and eventual buy-in Participants receive immediate feedback on the effectiveness of their tactics 5

Managing Complex Stakeholder Engagement, Communications and Buy-Ins for Directors & Senior Executives Session A: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Perth, Melbourne PROGRAM OUTLINE DAY ONE Session 1 - Introduction Learn more about your stakeholders Engagement 101 Create Communities Stakeholder engagement overview Session 2 Effective Communication Communication is more about listening than it is talking The interruptions and noise You can never over-communicate. Or can you? Meta-Modelling Session 3 Why is it considered difficult? The steps to informed participation Negotiation Create your Engagement Map Day One De-Brief DAY TWO Session 1 - Leadership What s the leader s role? Groupthink Thinking or Conforming? When incentives backfire Interventions, Nudges and Decisions Session 2 Communication 401 Dialogue and Appreciation Engaged Employees Compassionate Confrontation Assertive Dialogue to Manage Disagreement Differences, Disagreement, and Control Talk Session 3 Gaining Buy-In Framing Skills Moving to a different perspective History-Future Trip Session 4 Change 601 The Force-Field Analysis The Force-Field Analysis Extended Session 5 The Review Where have we been? The key learning points What will you do differently? 6

Developing Influential Presentation and Public Speaking Skills for Directors & Senior Executives Session B: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Melbourne, Perth Deborah Torres Patel Multi-award winning speaker and leading authority on public speaking and presentation advisor with over 26 years of global experience Lectured on public speaking and presentation skills in renowned universities including UCLA (Los Angeles), Los Angeles Unified School District, NUS and NTU Frequently featured in international media including CNBC, Forbes, Channel News Asia, CNN and Time Magazine with clients including Time Warner, AIA, Dell, Disney, Standard Chartered and many other Fortune 500 companies Deborah Torres Patel, Multi-award winning speaker and leading authority on public speaking and presentation advisor with over 26 years of global experience Deborah Torres Patel is a multi-award winning speaker and leading authority on public speaking and presentation advisor. For the past 26 years, she has taught hundreds of thousands of people in 74 countries to communicate with clarity, confidence and credibility. Having been on international radio, TV, Broadway and world-class concert stages with celebrities like Whitney Houston and spoken on global event platforms with leaders like Former British Prime Minister Tony Blair, Deborah is also coach to many of the world s best-selling authors, professional speakers, and senior leaders of Fortune 500 Companies. She s been featured in international media including CNBC, Time, Channel News Asia, CNN and Forbes with clients including Time Warner, Disney, HP, Shell, BMW, Morgan Stanley and Standard Chartered Bank. She is co-contributing author to the best selling book 88 Essential Secrets for Achieving Greater Success at Work published by Marshall Cavendish Business. Deborah has lectured in leading universities including UCLA (Los Angeles), NUS, SMU, NTU in Singapore and Hong Kong Baptist University. She is also a founding member of Asia Professional Speakers Association. 7

Developing Influential Presentation and Public Speaking Skills for Directors & Senior Executives Session B: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Melbourne, Perth EXECUTIVE SUMMARY Program: 4 Separately Bookable Sessions: Developing Influential Presentation and Public Speaking Skills for Directors & Senior Executives 9-10 May 2016, Brisbane Marriott Hotel 12-13 May 2016, InterContinental Sydney 30-31 May 2016, InterContinental Melbourne the Rialto 2-3 June 2016, Hyatt Regency Perth Early Bird 1 (Register & pay by 1 March 2016): Early Bird 2 (Register & pay by 29 March 2016): Regular Tuition Fee: AU$2,595 AU$2,795 AU$2,895 Group discount of 10% for 2nd participant from the same organization. For limited time only by 29 March 2016 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). Program Essence: Your success or failure is directly linked to your ability to communicate. No matter what you want to achieve, you must convince people of your value. How you do that is through your voice and communication. Developing Influential Presentation and Public Speaking Skills is designed for executives who want to have a breakthrough in your presentation or public speaking skills. You will learn time-tested formulas and step-by-step communication systems that work in any business or sales situation. You will also learn to strengthen your voice and to speak with credibility, confidence and impact. The program has one simple outcome: For you to create and deliver a powerful presentation with energy and confidence that works in any meeting or public speaking situation. In this executive program, you will practice proven presentation systems to communicate with authenticity, polish, confidence and charisma for the rest of your life. Deborah Torres Patel will lead this 2-day intensive and hands-on executive program. Having performed for millions on radio, TV and Broadway, Deborah has worked on world-class concert stages with legendary celebrities like Sammy Davis Jr., Michael Jackson, Whitney Houston, and Kool & The Gang. Today, she is voice teacher and presentation coach to many of the world s best-selling authors, professional speakers, and senior leaders of Fortune 500 Companies. Deborah has taught hundreds of thousands of people in 68 countries to speak and communicate with confidence, power and authenticity. She is regularly featured in major international media and is a co-contributing author to the bestselling book 88 Essential Secrets for Achieving Greater Success at Work published by Marshall Cavendish Business. 8

Developing Influential Presentation and Public Speaking Skills for Directors & Senior Executives Session B: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Melbourne, Perth PROGRAM INTRODUCTION How do you develop influential presentation and public speaking skills? Your success depends upon your ability to lead and influence the actions of others. Developing Influential Presentation and Public Speaking Skills will show you how to optimize your leadership communication in order to lead and manage people with impact, as well as how to use your voice to inspire, influence and motivate others to deliver peak performance. You will learn how to speak effortlessly and lead from the heart. This executive program s accelerated-learning approach teaches you time tested templates, formulas and systems to guarantee that you will have the ability to step up, speak up and stand out as a leader. In this highly engaging and interactive workshop, you will learn and practice proven presentation systems to communicate with authenticity, polish, confidence and charisma. Your communication skills will make or break your career. In this program, you will be challenged to step out of your comfort zone which is where your full self expression and power as an extraordinary communicator lives. The skills you learn in this program will be with you forever and you will be able to use them daily in both your personal and professional life. During the program, you will work on a business presentation that you will actually deliver to an internal or external audience. The program is designed to accelerate learning so that as much time as possible is invested DOING actual presentations and BEING a powerful presenter so you can receive an immediate return on investment from the moment you complete the training. Throughout the program, you will receive empowering feedback and insights from Deborah Patel and fellow participants, and leave with priceless communication systems that will support you in achieving success in any area of your life. You will refine your leadership presence, presentation, and public speaking skills and dramatically increase your confidence and effectiveness by leveraging the power of being an extraordinary communicator in any presentation environment and in front of any size audience. If you want to catapult your career, become more visible, look and sound like an expert, and lead, teach or inspire others, you must attend this program. 9

Developing Influential Presentation and Public Speaking Skills for Directors & Senior Executives Session B: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Melbourne, Perth KEY BENEFITS In this intensive two-day executive program, you will learn & practise time-tested presentation and public speaking step-by-step systems that include how to: 1. Establish an immediate connection with anyone 2. Five critical components to cover in the opening minutes of your meeting or presentation 3. Present your credibility and influence people in a short conversation 4. Use down-to-earth language that compels people to listen and that speaks to what matters most to your clients and how they will benefit 5. Communicate verbally and non-verbally with influence and impact 6. Generate and sustain engaging meeting participation at any time 7. Share information in a way that people can remember it 8. Effectively structure your data & position your case studies 9. What to prepare to face a skeptical audience 10. Handle challenging questions 11. Achieve buy-in without selling 12. Deliver the end of your presentation or call to action clearly to make it easy for people to take the next steps with you 13. How to effectively apply what you learn together to any length presentation or any size meeting or public speaking setting By the end of the 2-day program, you will have delivered your own confident, powerful presentation with impact that will generate consistent results. You will leave the training fully-prepared and confident for your next presentation or public speaking opportunity. PARTICIPANT MIX This executive program is designed for anyone who wants to have a breakthrough in your presentation or public speaking skills. Includes but is not limited to: Executives who have growing responsibilities in their organization and are seeking to enhance their communication skills as a catalyst to drive change High potential leaders who want to advance their careers to the next level and to learn how to leverage the enormous power of speaking platforms Leaders who already are, or want to be, highly visible as messengers or spokespeople for a business, organization or a cause CPD CERTIFICATION DETAILS This course has been independently certified as conforming to accepted CPD guidelines. On average, this executive program contributes 16 hours towards your CPD. Delegates must register at the start and close of each workshop to be awarded a certificate of completion. 10

Developing Influential Presentation and Public Speaking Skills for Directors & Senior Executives Session B: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Melbourne, Perth PROGRAM OUTLINE DAY ONE - MORNING Making a Fantastic First Impression in your Quick Introduction Each participant introduces themselves in front of the group Executive Presence, Leadership Stature & Stance Keys to a Powerful Voice 3 V s of Congruency & Credibility Integrating Gestures and Body Language to get your message across Establish an immediate connection with anyone Communicate verbally and non-verbally with influence and impact Putting it all together with on your feet practice DAY ONE - AFTERNOON Timeless Presentation Template Critical components to cover in the opening minutes of your meeting or presentation How to present your credibility and influence people in a short conversation Use down-to-earth language that compels people to listen and that speaks to what matters most to them Generate and sustain engaging meeting participation Presenting and Speaking so people can remember, absorb and be motivated to take action Effectively structure your data and position your case studies How to achieve buy-in without selling Deliver the end of your presentation clearly to make it easy for people to take the next steps with you Putting it all together with on your feet practice DAY TWO - MORNING Powerful Voice & Communication Quick warm ups for Speaking and Presentation Overcoming Fear of Public Speaking and Presentation Anxiety Simple presentation structure for being called upon to speak spontaneously What to prepare to face a skeptical audience Handle challenging questions DAY TWO - AFTERNOON Final Presentations & Feedback Final presentations, feedback and coaching How to effectively apply what you learned to any size audience and in any type of communication How to consistently deliver extraordinary results Participants get on stage one by one to deliver closing comments Conclusion - the way forward Awarding certificates 11

ADVANCED DIRECTORS AND SENIOR LEADERSHIP PROGRAM April - June 2016 Australia C L A R I D E N Knowledge for the world business leaders REGISTRATION PAGE PROGRAM FEES Session Program A: Managing Complex Stakeholder Engagement, Communications and Buy-Ins for Directors & Senior Executives Program B: Developing Influential Presentation and Public Speaking Skills for Directors & Senior Executives GROUP DISCOUNTS 1st Early Bird Fee Per Participant (If payments & registrations are received by 1 March 2016) AU$2,595 AU$2,595 2nd Early Bird Fee Per Participant (If payments & registrations are received by 29 March 2016) AU$2,795 AU$2,795 Regular Fee AU$2,895 AU$2,895 Combination of different participants from the same company is allowed. For 2 registrations from the same company and billing source, the 2nd participant enjoys a 10% discount. For registrations before 29 March 2016 and for 3 or more participants, the 4th participant will receive a complimentary seat Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Email: Organization: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global coporate rate. Please register the following participant for this seminar. (Please tick to select your seminar(s). You may tick more than one.) 1st Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Email: Date of Birth: Seminar(s): PROGRAM A PROGRAM B Perth Brisbane Perth Brisbane Melbourne Sydney Melbourne Sydney 2nd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Email: Date of Birth: Seminar(s): PROGRAM A PROGRAM B Perth Brisbane Perth Brisbane Melbourne Sydney Melbourne Sydney 3rd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Email: Date of Birth: Seminar(s): PROGRAM A PROGRAM B Perth Brisbane Perth Brisbane Melbourne Sydney Melbourne Sydney 4th Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Email: Date of Birth: Seminar(s): PROGRAM A PROGRAM B Perth Brisbane Perth Brisbane Melbourne Sydney Melbourne Sydney 4 WAYS TO REGISTER Email: admissions@claridenglobal.com Fax: +61 3 9909 7788 Call: +61 3 9909 7310 Website: www.claridenglobal.com PAYMENT METHODS BY CHEQUE / BANK DRAFT : Made payable to CLARIDEN GLOBAL INTERNATIONAL LIMITED and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore 609927. 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ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM PLEASE NOTE: Clariden Global International Limited reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global International Limited will refund the full amount and disclaim any further liability. ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +61 3 9909 7310. PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by Clariden Global International Limited and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services. Visit us at www.claridenglobal.com for upcoming events FOR OFFICIAL USE FEE RECEIVED REFERENCE L6142_L6113/LG/BY/ML