App Portal 2014 Installation Guide

App Portal 2014 Installation Guide

Legal Information Book Name: Part Number: App Portal 2014 Installation Guide APP-2014-IG00 Product Release Date: 5 June 2014 Copyright Notice Copyright 2014 Flexera Software LLC. All Rights Reserved. This product contains proprietary and confidential technology, information and creative works owned by Flexera Software LLC and its licensors, if any. Any use, copying, publication, distribution, display, modification, or transmission of such technology in whole or in part in any form or by any means without the prior express written permission of Flexera Software LLC is strictly prohibited. Except where expressly provided by Flexera Software LLC in writing, possession of this technology shall not be construed to confer any license or rights under any Flexera Software LLC intellectual property rights, whether by estoppel, implication, or otherwise. All copies of the technology and related information, if allowed by Flexera Software LLC, must display this notice of copyright and ownership in full. Intellectual Property For a list of trademarks and patents that are owned by Flexera Software, see http://www.flexerasoftware.com/intellectual-property. All other brand and product names mentioned in Flexera Software products, product documentation, and marketing materials are the trademarks and registered trademarks of their respective owners. Restricted Rights Legend The Software is commercial computer software. If the user or licensee of the Software is an agency, department, or other entity of the United States Government, the use, duplication, reproduction, release, modification, disclosure, or transfer of the Software, or any related documentation of any kind, including technical data and manuals, is restricted by a license agreement or by the terms of this Agreement in accordance with Federal Acquisition Regulation 12.212 for civilian purposes and Defense Federal Acquisition Regulation Supplement 227.7202 for military purposes. The Software was developed fully at private expense. All other use is prohibited.

Contents App Portal 2014 Installation Guide................................................. 5 Contacting Us......................................................................................6 App Portal Overview................................................................................7 Important Points to Consider Prior to Installation...............................................................7 Getting Support for App Portal...............................................................................8 App Portal Installation Files..................................................................................9 System Requirements...............................................................................9 Environment Requirements................................................................................ 10 Client Requirements...................................................................................... 12 Server Requirements...................................................................................... 13 Supported Deployment Technologies....................................................................... 14 Information to Gather Prior to Installing App Portal........................................................... 15 Preparing the App Portal Web Site...................................................................16 Special Considerations for Windows Server 2008............................................................. 18 Creating a Site Alias....................................................................................... 18 Installing the App Portal Web Site...................................................................19 Upgrading the App Portal Web Site to 2014...........................................................27 Upgrading: Read This First!................................................................................ 27 Planning Your Upgrade................................................................................ 28 Changes to Version Support and Upgrade Method........................................................ 28 Changes to User/Computer Syncing..................................................................... 29 Changes Related to Custom User Discoverable Attributes.................................................. 30 Changes Related to Multiple Deployment Technology Support............................................. 31 Performing the Upgrade................................................................................... 32 Installing the App Portal Web Service................................................................35 Index......................................................................... 41 App Portal 2014 Installation Guide APP-2014-IG00 3

Contents 4 APP-2014-IG00 App Portal 2014 Installation Guide

The App Portal 2014 Installation Guide explains how to install App Portal from an administrator s point of view. This guide covers how to setup and install the App Portal Central Web Site and App Portal Web Service, and how to perform post-configuration tasks. Instructions for installing App Portal are presented in the following sections: Table 1 App Portal 2014 Installation Guide Section App Portal Overview System Requirements Preparing the App Portal Web Site Installing the App Portal Web Site Upgrading the App Portal Web Site to 2014 Installing the App Portal Web Service Description Describes the features and benefits of App Portal, explains how to contact Technical Support, and lists the files included in the App Portal installation. Lists the system requirements for the App Portal environment, client machines, and server machines. Also lists the information you are required to gather prior to installation. Explains how to prepare the App Portal web site prior to the installation of App Portal. Explains how to install the App Portal web site. Explains how to upgrade an existing installation of the App Portal web site. Explains how to install App Portal Web Service. Important This document does not cover how to use, manage, or install System Center Configuration Manager or Altiris Client Management Suite. App Portal 2014 Installation Guide APP-2014-IG00 5

Contacting Us Contacting Us You may contact us from anywhere in the world by visiting our Web site at: http://www.flexerasoftware.com 6 APP-2014-IG00 App Portal 2014 Installation Guide

App Portal Overview App Portal Overview App Portal provides users with a familiar and easy-to-use storefront to request software automatically from your System Center Configuration Manager or Altiris Client Management Suite installation. You can use App Portal to facilitate any type of request including software, OSD images, service packs, computers, and office supplies. App Portal uses approval and inventory management policies to ensure requests are secure and receive the proper approval. App Portal provides a multilevel and dynamic approval process to secure requests. You can link approvers to Active Directory attributes and deployment system collections to create a dynamic approval structure based on the requester. You can also use managers specified in Active Directory or create your own custom approval groups. Customizable emails and detailed status keep everyone informed. Important Points to Consider Prior to Installation Getting Support for App Portal App Portal Installation Files Important Points to Consider Prior to Installation To have the most productive experience using App Portal, review this guide in entirety and consider the following points before performing the installation: Upgrading from App Portal 7.3.1 or 7.5.x If you are upgrading from App Portal 7.3.1 or 7.5.x, it is very important that you review all of the information in the Upgrading: Read This First! section before beginning the upgrade. App Portal obtains data from Active Directory as well as your deployment system App Portal obtains its data from Active Directory as well as the SCCM or Altiris database. User data is refreshed when the Active Directory User Discovery is run. Be sure to schedule this process to run at regular intervals. Four user-to-computer relationship methods App Portal creates its user-to-computer relationship using one of four methods: last logon, primary console, managed by, and user affinity (for SCCM 2012 only). Please review and understand what the most effective and reliable method will be for you. App Portal Web Service requirement on primary sites App Portal requires that the App Portal Web Service be installed on: SCCM 2007 All Primary sites. SCCM 2012 At the Central Site or CAS Site (if present) Altiris Not required. Service account and DNS alias requirement App Portal requires a service account and DNS alias established prior to beginning the installation. DBO permissions required Only Windows authentication is supported when connecting to the App Portal SQL Server database. Therefore, the account running this installer needs DBO permissions to that SQL Server. App Portal 2014 Installation Guide APP-2014-IG00 7

App Portal Overview Getting Support for App Portal App Portal is fully supported by its world-class support staff during your evaluation process and post-sales. We promise quick resolution or explanation ensuring that the product performs flawlessly in your environment. You can contact Flexera Software support by visiting the support site at http://support.flexerasoftware.com. When contacting technical support, please provide following information: Table 2 Required Support Information Information Log Files Description Include the following log files, which are contained in the logs directory: C:\Program Files (x86)\appportal\logs C:\Program Files (x86)\appportalwebservice\logs (from the Primary Sites) Description Include a detailed description of the problem including: Expected behavior Desired behavior User experience Environmental Factors Steps to Reproduce List the environmental factors that may be unique to you including: Client firewalls System lockdown Anything else that you may think contributes Include a detailed list of the steps to follow to reproduce the problem you are experiencing. 8 APP-2014-IG00 App Portal 2014 Installation Guide

System Requirements App Portal Installation Files These App Portal installation files can be downloaded from the Flexera Software Product and License Center. Table 3 App Portal Installation Files File AppPortalSetup_2014.exe AppPortalWebServiceSetup_2014.exe AppPortalUpgrade_2014.exe ActiveX Control for Internet Explorer.msi AppPortal2014InstallGuide.pdf AppPortal2014ConfigGuide.pdf AppPortal2014EndUserGuide.pdf Purpose Installer for the App Portal web site and database Installer for the App Portal Web Service, which provides interaction between the web site and SCCM. To upgrade from App Portal 2013 R2, 2013, or 7.5.x to App Portal 2014, use the App Portal 2014 Upgrader. Installer for Internet Explorer Active X control. App Portal Installation Guide (this guide) App Portal Configuration Guide App Portal End User Guide System Requirements App Portal requires certain systems configurations in order to function properly. These requirements are exact and if they are not present, it will have negative effects on the installation, operation, and experience of App Portal. This section lists the system requirements for App Portal: Environment Requirements Client Requirements Server Requirements Supported Deployment Technologies Information to Gather Prior to Installing App Portal App Portal 2014 Installation Guide APP-2014-IG00 9

System Requirements Environment Requirements Prior to beginning App Portal installation, make sure that your environment meets or is able to meet the following requirements: Table 4 App Portal Environment Requirements Requirement Description Active Directory Microsoft Active Directory is required for App Portal. It is fully supported under 2003/ 2008 domains operating at all functional levels. Windows 2000 domains are not supported. DNS If you choose Use Reverse DNS as a computer discovery method during App Portal installation, a DNS service is required that supports and contains Reverse DNS Zones. Database Software Microsoft SQL Server 2008 R2 or Microsoft SQL Server 2012 SMTP Compatible Mail System Internet Information Server (IIS) 7.0 or above Integrated Authentication App Portal requires an SMTP-compatible mail system. App Portal supports local and remote SMTP servers. App Portal requires Microsoft IIS 7.0 or greater. App Portal is installed into a virtual directory named ESD and is accessible using http://alias/esd. A DNS A-RECORD must be created to access the site if you wish to use an alias. App Portal uses a user s current Active Directory credentials to authenticate to IIS/ App Portal. 10 APP-2014-IG00 App Portal 2014 Installation Guide

System Requirements Table 4 App Portal Environment Requirements Requirement Active Directory User Discovery Description Active Directory User Discovery must be enabled in System Center Configuration Manager and/or Altiris Client Management Suite for App Portal to function properly. Additional Active Directory User Discovery extensions are also required. Extend the attributes during the installation or manually using the Active Directory User Discovery method in the System Center Configuration Manager Console and/or Altiris Management Console. Include the following attributes in addition to the existing ones if performing manually: Mail Department Title DisplayName distinguishedname manager company l (lower case L) (Only enter the letter l!) postalcode sn givenname physicaldeliveryofficename Important This is only required if you are using standard discovery from System Center Configuration Manager or Altiris. If you are providing a custom SQL script to perform user and computer discovery, these steps are not required. Caution The user discoverable attribute DisplayName is required to be extended in System Center Configuration Manager and/or Altiris Client Management Suite. This needs to be done before the running the App Portal upgrade, or else the user and computer sync process will fail. High Speed Connection The IIS server should be on the same physical network as the database server, and should be connected at a high speed (greater than or equal to 100 MBit). App Portal 2014 Installation Guide APP-2014-IG00 11

System Requirements Client Requirements The following are the App Portal client requirements: Table 5 App Portal Client Requirements Requirement Operating System Description Windows 7 or greater Note For deploying software using App Portal, App Portal requires that the client s operating system has the SCCM/Altiris client installed. Browser Microsoft Internet Explorer 9.0 or greater App Portal requires that the client s web browser be Internet Explorer 9.0 or greater; however Internet Explorer 10 or 11 are preferred for the best experience. Firefox, Chrome, Safari App Portal also supports Firefox, Chrome, and Safari browsers; however these browsers do not support Active X and therefore will always discover the computer using the Reverse DNS discovery method. Note The fall back to ReverseDNS on these browsers is only done if ActiveX is the primary computer discovery method chosen. If the discovery method is set to SCCM, then App Portal will honor that for all browsers. Trusted Sites The App Portal web site must be added to the trusted sites list for Internet Explorer. For example: http://appportalserver Important This is very important. 12 APP-2014-IG00 App Portal 2014 Installation Guide

System Requirements Server Requirements The following are the server requirements for the App Portal Web Service and the App Portal installation platform: App Portal Web Service Installation App Portal Installation Platform Setting Permissions: App Portal Service Account App Portal Web Service Installation Important A minimum of.net Framework 2.0 SP1 is required on all primary sites. For SCCM 2007, the App Portal Web Service must be installed on every primary site server in order to service the SCCM clients at that site. For SCCM 2012, the App Portal Web Service is only needed at the CAS or Central site. Therefore, you are required to run the AppPortalWebServiceSetup.exe on each primary site, confirming the local server name and SCCM SQL Database of the primary site server. A default SCCM Collection called App Portal Collection for Site XXX will be created on each primary site. This collection will be populated as necessary to service the clients that report to that site. For SCCM 2007, an advertisement folder called App Portal Advertisements for Site XXX will be created to contain the advertisements created by App Portal. For SCCM 2012, folders will be created called App Portal Users For Site XXX and App Portal Computers for site XXX. App Portal Installation Platform The App Portal installation platform must meet the following requirements: Table 6 App Portal Installation Platform Category IIS Requirement App Portal must be installed on a server running IIS 7.0 or greater. Operating System Supported operating systems include the Windows Server 2008 family (32- or 64-bit). Windows Server 2008 R2 is the preferred platform. Note App Portal is not supported on Windows Server 2003 (32-bit) or on Windows Server 2003 x64. Microsoft.NET 4.0 Microsoft.NET Framework 4.0 is required for App Portal. If you have not already done so, install.net 4.0 and the.net 4.0 Update available from Microsoft KB2468871: http://support.microsoft.com/kb/2468871 App Portal 2014 Installation Guide APP-2014-IG00 13

System Requirements Setting Permissions: App Portal Service Account App Portal requires that you identify an account (App Portal service account) to use for the interaction with SQL and Active Directory. The App Portal service account will require administrative permissions on the client workstations if you wish App Portal to successfully run machine policy evaluation for accelerated software deployments and rerunning advertisements as necessary. The service account must have Read permission on the SCCM database in SQL and Read/Write permission on the App Portal database that gets created during the installation process. The Installer Account will attempt to provision the Service Account with DB_DataReader permissions to the SCCM database and DBO permissions to the App Portal database. Supported Deployment Technologies App Portal 2014 supports the following deployment technologies for software distribution: Microsoft System Center 2007 Configuration Manager Microsoft System Center 2012 Configuration Manager Altiris Client Management Suite 7.1 or higher Note App Portal 2014 supports multiple deployment systems with a single App Portal instance. Note When using System Center Configuration Manager, Microsoft.NET Framework 4.0 is required to be installed on the IIS server in order to run the App Portal service and web site. This is not required when using Altiris Client Management Suite. 14 APP-2014-IG00 App Portal 2014 Installation Guide

System Requirements Information to Gather Prior to Installing App Portal Before beginning the installation of App Portal, you should use the following table to gather the listed information. You will be prompted to enter this information during installation. Table 7 Information Required During Installation Question/Item Answer Notes/Comments Primary Site server name Server name of the SCCM server where App Portal can be installed. Server name for service (If needed) All child Primary Site server names SQL server name SQL instance name (If any) SQL installation (Stand Alone, Cluster, NLB) Service account AD User Discovery Enabled AD Group Discovery Enabled AD System Discovery Enabled SMTP Server Name Server name where App Portal can be installed. Server name of all child primary sites that has client that will use App Portal. Server name of the SQL server where the SCCM Database is hosted. SQL instance name where the SCCM database is installed (If any). Type of SQL installation. Choose one or explain your SQL environment. Service account that will be used for App Portal to run under. Should have Read on the SCCM (SMS_###) database and Read/ Write on the App Portal database created during the installation process. The installer account will attempt to provision these rights. Must be enabled in SCCM. Recommended, but not required. Recommended, but not required. Internal server name of the SMTP server that App Portal can use to send email notifications and alerts. App Portal 2014 Installation Guide APP-2014-IG00 15

Preparing the App Portal Web Site Note If you need to contact Technical Support for assistance with the installation and initial configuration of App Portal, please have the information listed in this table ready for the Support Engineer. Preparing the App Portal Web Site To prepare the App Portal web site, perform the following steps. Important Follow this procedure only if you are unable to extend the Active Directory User attributes during the installation process. Task: To prepare the App Portal web site: 1. It is necessary to inventory the additional Active Directory attributes and have them present in your deployment system prior to continuing the installation. The installer will attempt to add these attributes during installation and create a dummy Data Discovery Record (DDR) file to populate the deployment system database with discovery data. If you are performing this action manually, first confirm that at least one account in the domain being inventoried has the following AD attributes populated: DisplayName Email Address Department Title Full User Name User Name Last Name First Name Office Manager Company City Postal Code 2. Once confirmed, navigate to the Discovery Methods in the SCCM Console and select Active Directory User Discovery. 16 APP-2014-IG00 App Portal 2014 Installation Guide

Preparing the App Portal Web Site 3. Open the Active Directory Attribute tab. Note This dialog box is from SCCM 2007, but SCCM 2012 has similar functionality. 4. Add the attributes listed below to the list: DisplayName Mail Department Title Sn givenname physicaldeliveryofficename distinguishedname manager company l (Lower Case L) postalcode Caution The user discoverable attribute DisplayName required to be extended in System Center Configuration Manager and/or Altiris Client Management Suite. This needs to be done before the running the App Portal upgrade, or else the user and computer sync process will fail. 5. Initiate a discovery, and once the discovery process is complete, verify that a user account in the All Users collection has the additional attributes listed above. App Portal 2014 Installation Guide APP-2014-IG00 17

Preparing the App Portal Web Site Special Considerations for Windows Server 2008 Windows Server 2008 requires some preparation for a successful installation. During the installation, the installer will prompt for a user name and password. In order for the installer to validate the credentials, the computer browser service needs to be enabled. It is disabled by default. If you encounter errors with validating the service account, unselect the Validate Account and Password option. If needed, enable and start the service until the installation completes, at which time the service can be stopped and disabled. If you still have a problem validating the account and you are sure that the data has been entered correctly, you can unselect Validate Account and Password. Creating a Site Alias App Portal operates under the security context of a service account. In order for IIS to properly authenticate a user, it is required that an alias (DNS A-RECORD) be established prior to installing. This ensures that there will be no authentication problems between Active Directory and IIS when the installation is complete. Note If, instead of specifying an alias, you want to specify the actual server name during installation, you do not need to create a DNS A-RECORD because one already exists for the server. However, if you wish to use an alias instead of the server name, a DNS A-RECORD for that alias must be created to access the site. 18 APP-2014-IG00 App Portal 2014 Installation Guide

Installing the App Portal Web Site Installing the App Portal Web Site To install the App Portal web site perform the following steps: Important Starting with App Portal 2013, your deployment technology is no longer specified during App Portal installation. Instead, you specify your deployment technology connection settings on the Deployment tab of the Settings view, as described in the App Portal Configuration Guide. Task: To install the App Portal web site: 1. To start the App Portal installer, launch AppPortalSetup_2014.exe. The Welcome panel opens. Note You need to be an administrator to run this installer. To run as an administrator, you can right-click the AppPortalSetup_2014.exe file and select Run as administrator from the context menu. App Portal 2014 Installation Guide APP-2014-IG00 19

Installing the App Portal Web Site 2. Click Next. The License Agreement panel opens. 3. Read and accept the license agreement and click Next to continue. The Destination Folder panel opens. 20 APP-2014-IG00 App Portal 2014 Installation Guide

Installing the App Portal Web Site 4. Click Next. The Specify Site Alias panel opens. 5. Do one of the following: If you have already created a DNS alias for the identity of the site, enter it in this field. Note If you enter an alias, it needs to already be created on your DNS servers. The App Portal Web Site installer will not create it for you. Note If you specify an alias, a DNS A-RECORD for that alias must be created in order to access the App Portal site. It is important that the alias be an DNS A-RECORD, and not a CNAME record. If you do not want to use an alias, you can accept the default value, which is the server machine name. Note If you specify the server machine name, you do not need to create a DNS A-RECORD because one already exists for the server. Tip After installation, you can edit the DNS Alias value on the Web Site tab of the Site Management > Settings view. App Portal 2014 Installation Guide APP-2014-IG00 21

Installing the App Portal Web Site 6. Click Next. The SQL Server Database Server and Database Name panel opens. Important Only Windows authentication is supported when connecting to the App Portal SQL Server database. Therefore, the account running this installer needs DBO permissions to that SQL Server. 7. Enter the name of your SQL Server database server or select it from the list. If you are using a specific database instance (other than the default instance), enter the database server and SQL instance in the following format: <SERVERNAME>\<INSTANCE> Important Do not use (Local) as a database name. 8. The Database Catalog field identifies the name of the new App Portal database that will be created by this installer. By default, the name AppPortal is listed. You may modify this name. 22 APP-2014-IG00 App Portal 2014 Installation Guide

Installing the App Portal Web Site 9. Click Next to continue. The Logon Information panel opens. 10. A user account is required to interact with Active Directory and SQL. This same account will be used for the App Portal service. The account requires administrative rights on clients to make use of the remote policy execution and to rerun advertisements. Enter user account information in Domain\Username format, along with a password. Note Enter the credentials that App Portal will use to communicate with System Center Configuration Manager and/or Altiris Client Management Suite, SQL Server, Active Directory, and clients. This must be the same account, so it is recommended that you use a devoted service account. This account must also have administrator rights on all client machines. 11. Click Next to continue. The Active Directory and Mail Information panel opens. 12. Confirm or populate the Global Catalog Server field. App Portal 2014 Installation Guide APP-2014-IG00 23

Installing the App Portal Web Site 13. Enter the name of the SMTP Server that will be used for relaying email. Note You may need to configure the SMTP server internally to accept relay from this server s IP address. Note You can also enter the mail settings after installation on the Site Management > Settings > Email subtab of the Admin tab. 14. Enter the Email Prefix (from field) and Email Suffix (domain name). 15. Click Next to continue. If an existing App Portal database is found, the App Portal Database panel opens. 16. Select one of the following options: Upgrade the database Select this option to upgrade the existing database to App Portal 2014. Selecting this option means that existing records in the database will remain. Delete and recreate the database Select this option to delete the existing database and create a new one. All records in the original database will be lost. 24 APP-2014-IG00 App Portal 2014 Installation Guide

Installing the App Portal Web Site 17. Click Next. The Computer Discovery Method and Sample Data Population panel opens. 18. Select one of the following options to specify the method to use for discover the active machine visiting the App Portal site: Use Active X Control Will install a signed Active X control that will transfer the computer name from the client to the server. Active X will give the most consistent result. A separate installer, Active X control for Internet Explorer.msi, is included for large scale distribution of the control. Administrative permissions are required for its installation. Note You can use SCCM to deploy the Active X control, or just add your App Portal site to the Trusted Zone in Internet Explorer. Reverse DNS Uses the reverse DNS zones in Active Directory (if present) to look up the computer name by IP address. Note If you select Reverse DNS, every computer in your DNS will be discovered, not just those in SCCM. It only searches the Active Directory DNS, so if you have other DNS providers, it will not work. 19. If you want to populate the installation with sample catalog data, select the Populate Sample App Portal Data option. App Portal 2014 Installation Guide APP-2014-IG00 25

Installing the App Portal Web Site 20. Select Next. The Ready to Install the Program panel opens. 21. Click Install to begin the installation. When installation is complete, the Completed panel opens. 22. Click Finish to close the installer. 23. Launch App Portal and specify your deployment technology settings for System Center Configuration Manager and/or Altiris Client Management Suite, as described in the Configuring Your Deployment Technology section of the App Portal 2014 Configuration Guide.. 26 APP-2014-IG00 App Portal 2014 Installation Guide

Upgrading the App Portal Web Site to 2014 Upgrading the App Portal Web Site to 2014 To upgrade the App Portal Web Site to App Portal 2014 first review the Upgrading: Read This First! section and then perform the upgrade. Upgrading: Read This First! Performing the Upgrade Upgrading: Read This First! App Portal 2014 offers enhancements to FlexNet Manager Platform integration including the new My Apps feature and support for Enterprise Groups, support for Altiris deployment technology, and support for multiple deployment technologies (System Center 2007 Configuration Manager, System Center 2012 Configuration Manager, and Altiris) in a single instance of App Portal. When upgrading an existing version of App Portal to App Portal 2014 to take advantage of these new features, it is very important that you review the following information before you begin the upgrade. Planning Your Upgrade Changes to Version Support and Upgrade Method Changes to User/Computer Syncing Changes Related to Custom User Discoverable Attributes Changes Related to Multiple Deployment Technology Support App Portal 2014 Installation Guide APP-2014-IG00 27

Upgrading the App Portal Web Site to 2014 Planning Your Upgrade When performing your upgrade to App Portal 2014, it is recommended that you include the following steps in your upgrade process: Step 1: Review the Release Notes Thoroughly review this document, the App Portal 2014 Release Notes. Step 2: Upgrade and test in a lab environment Before rolling out the App Portal upgrade in production, first upgrade App Portal in a lab environment using a clone or subset of your production data and test it thoroughly to make sure it still operates as per your requirements. Step 3: Production rollout When you are ready to roll out the App Portal upgrade to your production environment, it is recommended that you include the following steps: a. Backup your existing App Portal database. b. Take a snapshot of the App Portal server, if possible. c. Provide downtime notice to your end users. d. Schedule your service window to allow for adequate testing post-production upgrade. e. Test your recovery model. Changes to Version Support and Upgrade Method The method of upgrading to App Portal 2014 and the supported versions have changed. Supported upgrade versions You can only upgrade to App Portal 2014 from the following previous versions: App Portal 2013 R2 App Portal 2013 App Portal 7.5.x Important To upgrade from one of these supported versions to App Portal 2014, use the App Portal 2014 Upgrader. The App Portal 2014 Upgrader can be downloaded from the Flexera Software Product and License Center. Automatic rollback of the database using an older version of the Upgrader is no longer supported Previously, if something went wrong with an upgrade, you could roll it back by running the Upgrader of the older version over the newer version. This functionality is no longer supported. If, after upgrading to App Portal 2014 you want to roll back App Portal to the previous version, you will now need to manually restore the old database first, and then uninstall and then reinstall App Portal and point to the restored database. Therefore, you must back up your database before you start the upgrade. Important It is imperative that you back up your database before you start the upgrade. 28 APP-2014-IG00 App Portal 2014 Installation Guide

Upgrading the App Portal Web Site to 2014 Changes to User/Computer Syncing Note This section only applies if upgrading from App Portal 7.5.x to App Portal 2014. In previous versions of App Portal, all user and computer data was stored in System Center Configuration Manager only. App Portal 2014 now maintains its own replica of user and device information. The following changes have been made to the way users and computers are synced with the deployment technology: All App Portal deployment settings are migrated and synced The App Portal 2014 upgrade process will migrate all settings, and also run the sync process to sync the users, computers, and user-computer relationships. Syncing time depends on number of users The amount of time that the sync process will take depends upon the number of users, computers, and user-computer relationships. For example, for 50,000 users, it takes about 25 minutes. Syncing of newly discovered computers may impact request on behalf functionality In App Portal 2014, the syncing of users and computers happens automatically at 2 a.m. Any machines that are discovered in System Center Configuration Manager after 2 a.m. will only be synced if the user logs on to the machine and accesses App Portal. This may impacts the request on behalf feature if you are trying to submit a request for a new machine that was discovered by System Center Configuration Manager after the sync, but before the user has logged on to the machine and accesses App Portal. App Portal 2014 Installation Guide APP-2014-IG00 29

Upgrading the App Portal Web Site to 2014 Changes Related to Custom User Discoverable Attributes Note This section only applies if upgrading from App Portal 7.5.x to App Portal 2014. If you are using any custom user discoverable attributes in the App Portal instance that is being upgraded, then, after the upgrade, you will need to provide a custom sync SQL query to sync up the custom attributes. Task: To sync custom user discoverable attributes: 1. Run the App Portal 2014 Upgrader. 2. After the upgrade is successfully completed, open the Admin > Settings > Deployment > Common tab, enter an SQL query in the Custom User ID Sync SQL Query and Custom User Sync SQL Query boxes, and then click Sync Data Now to sync the data. Note Before performing the sync, you can test the queries you entered by clicking the Test User Sync Settings button. 3. After the sync, open the Admin > Settings > Active Directory > Property Mapping tab and view the custom user discoverable attributes. 4. Because, after the sync, there might potentially be duplicate attributes, perform the following additional steps: a. For each custom user discoverable attribute that has been added and is a duplicate, locate its entry in the WD_ADProperty table in the App Portal database. b. For each duplicated custom property, delete the row that has NULL values in the AppPortalColumnName and AppPortalTableName columns in this WD_ADProperty table. 30 APP-2014-IG00 App Portal 2014 Installation Guide

Upgrading the App Portal Web Site to 2014 Changes Related to Multiple Deployment Technology Support Note This section only applies if upgrading from App Portal 7.5.x to App Portal 2014. Because App Portal 2014 supports multiple deployment technologies (System Center 2007 Configuration Manager, System Center 2012 Configuration Manager, and Altiris) in a single instance of App Portal, several changes to functionality have occurred. Inventory management is only supported for a single System Center Configuration Manager deployment technology Inventory management is only supported for System Center 2007 Configuration Manager or System Center 2012 Configuration Manager, but not both, even if both are configured. You specify your deployment technology source for Inventory on the Deployment > Common tab of the Settings view. Evaluating collection membership is only supported for a single deployment technology Evaluating collection membership for conditions across the product is supported for only one deployment technology: System Center 2007 Configuration Manager, System Center 2012 Configuration Manager, or Altiris. You specify your source for Evaluating collection membership on the Deployment > Common tab of the Settings view. Auto-discovery of System Center Configuration Manager clients is no longer supported Since App Portal is now supporting multiple client technologies, and because App Portal syncs the users, computers, and user-computer relationships, App Portal 2013 will no longer support auto-discovering clients and creating client DDR in System Center Configuration Manager. App Portal no longer references System Center Configuration Manager resource IDs App Portal no longer references System Center Configuration Manager resource IDs. Instead, App Portal 2014 references user and computer names in its schema. Any custom reports accessing the System Center Configuration Manager user and computer IDs must be updated to use the Name column, not the resource ID. DisplayName attribute The user discoverable attribute DisplayName is now required to be extended in System Center Configuration Manager. This needs to be done before the running the upgrade, or else the user and computer sync process will fail. App Portal 2014 Installation Guide APP-2014-IG00 31

Upgrading the App Portal Web Site to 2014 Performing the Upgrade To upgrade an existing installation of App Portal using the App Portal Upgrader, perform the following steps: Task: To upgrade App Portal: 1. Download the latest App Portal 2014 Upgrader from the Flexera Software Product and License Center. 2. Extract the installer. 3. Right click the AppPortalUpgrade_#.#.#.#.exe file and select Run as administrator from the context. menu. The User Account Control dialog box opens. 4. On the User Account Control dialog box, click Yes. 32 APP-2014-IG00 App Portal 2014 Installation Guide

Upgrading the App Portal Web Site to 2014 The App Portal Upgrader dialog box opens, which enables you to further configure the actions for the upgrader. 5. On the Upgrade Options tab, select the components of App Portal that you wish to upgrade. 6. On the Language Options tab, specify whether to delete all existing language data, and whether to add/ update existing language data: App Portal 2014 Installation Guide APP-2014-IG00 33

Upgrading the App Portal Web Site to 2014 7. Click Start Upgrade to initiate the process. You will see the following progress bar and installation messages scroll by. 8. You may see a warning that the installer was not able to update the AppPortalWebService web files. If this warning appears, perform the following steps: a. Click the OK button on this message. A Windows Explorer window will open to the Temp path indicated in the message revealing the update web files. b. Copy these files and paste them in the following the folder, replacing the files that are there: C:\Program Files (x86)\appportalwebservice c. If the Confirm Folder Replace dialog box opens, select the Do this for all current items option and click Yes. d. If the Copy File dialog box opens stating that there is already a file with the same name in this location, select the Do this for the next # conflicts option, then click the Copy and Replace option. 9. Click Close on the App Portal Upgrader dialog box to complete the upgrade. 34 APP-2014-IG00 App Portal 2014 Installation Guide

Installing the App Portal Web Service Installing the App Portal Web Service Note You are required to install the App Portal Web Service when using Microsoft System Center Configuration Manager deployment technology. It is not required when using Altiris deployment technology. Important You must first install the App Portal Web Site, as described ininstalling the App Portal Web Site, before installing the App Portal Web Service on any server. The location(s) where you install the App Portal 2014 Web Service depends upon the version of System Center Configuration Manager you are using: System Center 2012 Configuration Manager When using single primary/cas with System Center 2012 Configuration Manager, you must install the App Portal Web Service only on the single primary/cas. System Center 2007 Configuration Manager When using System Center 2007 Configuration Manager, you must install the App Portal Web Service on the central site and at all the primary site(s). To install the App Portal Web Service, perform the following steps: Task: To install App Portal Web Service: 1. Verify that the Microsoft.NET 4.0 or higher framework is installed on the CAS or primary site server. If it is not installed, use Control Panel > Programs and Features > Turn Windows features on or off to install it. 2. To start the App Portal Web Service installer, open the AppPortalWebServiceSetup.exe file. Note You need to be an administrator to run this installer. To run as an administrator, you can right-click the AppPortalWebServiceSetup.exe file and select Run as administrator from the context menu. App Portal 2014 Installation Guide APP-2014-IG00 35

Installing the App Portal Web Service 3. On the User Account Control dialog box, click Yes. The Welcome panel opens. 4. Click Next. The License Agreement panel opens. 36 APP-2014-IG00 App Portal 2014 Installation Guide

Installing the App Portal Web Service 5. Read and accept the license agreement and click Next to continue. The Destination Folder panel opens. 6. If you want to install App Portal Web Service in the specified directory, click Next. If you want to select a different directory, click Change, select a new directory, and then click Next. The Primary Site Server Setup panel opens. The fields on this panel are populated with information that the installer obtained from the Microsoft System Center Configuration Manager installation on this machine. App Portal 2014 Installation Guide APP-2014-IG00 37

Installing the App Portal Web Service 7. Click Next. The Ready to Install the Program panel opens. 8. Click Install to begin the installation. When installation is complete, the Completed panel opens. 9. Click Finish to close the installer. 10. Upon completion of the installer, a new collection should have been created in Microsoft System Center Configuration Manager named App Portal Collection for (SiteCode). Open the Configuration Manager Console and verify that this collection exists. Note The account used to install App Portal Web Service has been granted full administrative access to the site. See the App Portal Configuration Guide for information on configuring site security. 38 APP-2014-IG00 App Portal 2014 Installation Guide

Installing the App Portal Web Service 11. Navigate your browser to http://<sitealias>/esd/. The App Portal web site opens. Note You may be prompted to install an Active X control. Click Install. 12. When you first access App Portal you will be prompted to upload your license file provided. Follow the instructions on screen to upload the file. 13. Repeat this procedure for each Primary Site. App Portal 2014 Installation Guide APP-2014-IG00 39

Installing the App Portal Web Service 40 APP-2014-IG00 App Portal 2014 Installation Guide

Index A Active Directory 10 Active Directory User Discovery 11 ActiveX Control for Internet Explorer.msi 9 App Portal features and benefits 7 files included in installation 9 preparing for installation 15 setting permissions 14 system requirements 9 upgrading App Portal Central site 27 Windows Server 2008 considerations 18 App Portal service account 14 AppPortalUpgrade_2014.exe 9 AppPortalWebServiceSetup_2014.exe 9 C Computer Discovery Method 25 R Reverse DNS 25 S Site Alias 18 Specify Site Alias 21 system requirements 9 App Portal server 13 App Portal Web Service 13 client 12 environment 10 server 13 U upgrading 27 Use Active X Control 25 I installation files 9 installing App Portal Central Site 19 Internet Information Server (IIS) 10 P permissions 14 App Portal 2014 Installation Guide APP-2014-IG00 41

Index 42 APP-2014-IG00 App Portal 2014 Installation Guide