Technology Services Strategic Plan Status ITAC February 2011 T S ECHNOLOGY ERVICES Washoe County
Agenda I. Results of 1 st Half FY 10/11 Planning Infrastructure Efficiency Employees Security II. Preview of FY 11/12 Core Efficiencies Service Delivery Infrastructure Sustainability Targeted Innovation
I. Our Current Fiscal Year Strategic Focus Areas Planning Infrastructure Efficiency Employees Security
Planning Planning - resulting in an understood balance between maintenance and new work and in consistently delivered technology achievements.
Planning End of 1 st Half FY 2010/11 Completed: Strategic Plan Update FY 2010/11 Performance Measures Revamp RCF Program Rollout E911 Strategic Plan Almost Done: TS Planning Process Technology Architecture Plan Updated Security Policy (moved) In Process: Disaster Recovery Plan
Infrastructure Infrastructure - resulting in technology that is there and working when needed.
Infrastructure End of 1 st Half FY 2010/11 Completed: 800 MHz Rebanding Elections Existing Telephone Infrastructure Upgrades Many Router, Switch and UPS Upgrades Almost Done: GIS Orthophoto Flights In Process: E911 Next Generation Voice over Internet Protocol (VoIP) IP Based Interoperability w/ State of Nevada Network, Server and Backup Sustainability PC, Office and O/S Plan and First PC Rollout Newly Important: Paging
Efficiency Efficiency resulting in process and/or technology improvements that enable the County to work more efficiently.
Efficiency End of 1 st Half FY 2010/11 Completed: CRM Pilot (Request Tracker Open Source - External) Request Tracker Internal for Helpdesk Agenda.net Proof of Concept* Almost Done: Accounts Payable SAP Imaging In Process: Court Case Management Assessor s CRM Rollout Public Safety Data Sharing Agenda.net* Records Process Re-engineering* koha (Library)* * New since last strategic plan update
Employees Employees resulting in continued delivery of essential technology support with fewer resources.
Employees 2 nd Half FY 2010/11 Completed: Technology Training Work Team / Upkeep of Core Technology Training Offering Almost Done: Development Methodology Update In Process: Helpdesk and Field Technician Re-engineering Networking Knowledge Transfer Stalled Technology Training Revamp and Certification Program Water Technology Staff Integration
Security & Internal Controls Security resulting in core County and technology functions working well and not being interrupted by internal control weaknesses or security threats / attacks.
Security & Internal Controls End of 1 st Half FY 2010/11 Completed: Social Media Policy Proxy Pilot McAfee Licensing Almost Done: Encryption Internet Monitoring In Process: Proxy Rollout VPN Update* McAfee New Mobile Tools Updated Security Policy ipad and Similar Device Policy & Standards* PCI * New since last strategic plan update
II. Preview of FY 11/12 Strategic Focus Areas Core Efficiencies Service Delivery Infrastructure Sustainability Targeted Innovation
TS Budget as a % of All County Expenses From FY 06/07 thru FY 11/12 T ECHNOLOGY S ERVICES Washoe County TS Budget as a % of All County Expenses 5.0% 4.5% 4.0% 3.5% 3.0% 2.5% 2.0% 1.5% 1.0% 0.5% 0.0% Gartner Baseline = 4%* TS to All County Comparisons Gartner Baseline = $7,403* $8,000.00 $7,000.00 $6,000.00 $5,000.00 $4,000.00 $3,000.00 $2,000.00 $1,000.00 TS Spend per County Employee (All) 06/07 07/08 08/09 09/10 10/11 Estimate TS as % of All County Expenses Fiscal Year 11/12 Projected TS Spend per County Employee * Gartner Baselines are f or 2010, State & Local Government Averages
Core Efficiencies Deliver technology enabled efficiencies prioritized according to the County s core services.
Service Delivery Reset and realign the delivery of focused technology services.
Infrastructure Sustainability Ensure the on-going operation of our technology infrastructure process, people, systems and equipment.
Targeted Innovation Selectively explore and optimize newer methods and technologies.