Social Media and Its Impact on How We Learn in the Workplace **Audio: Listen over your computer speakers or dial in: U.S.: 1 877 739 5903 Passcode: 140 794 036
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Welcome! James Hilliard Moderator Jane Hart Founder, Centre for Learning & Performance Technologies www.c4lpt.co.uk @C4LPT Jim Recker GoToTraining Product Specialist Citrix Online @jcrecker
Social media and its impact on how we learn in the workplace Jane Hart, Centre for Learning & Performance Technologies
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How social media is impacting learning in the workplace What it means for L&D Where and how learning happens in the workplace 8
What does workplace learning have in common with icebergs?
Only a small percentage (10%) of the iceberg visible above the water. The most powerful part is under the water 10
The Iceberg of Workplace Learning 20% of the learning that takes place in the workplace is visible as FORMAL learning. Formal learning The other 80% of learning takes place informally and often invisibly and yet it is where the real learning takes place. Informal learning Most people instinctively know that they become competent in their jobs through learning as they perform those jobs and that through this process they acquire knowledge and skills which are so entwined with the job, that they are referred to as tacit. Report to NIACE, 2007 11
People learning informally all the time.. on their own as well as in conversations and interactions with others (socially) 12
But now social media is impacting learning The Iceberg of Workplace Learning Formal learning Informal learning >> Social Learning? 13
Social media is a catalyst for change and we are moving into a new era of workplace learning
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Trends in use of social media for learning The Iceberg of Workplace Learning 1 Increasing consumerization of IT >> Personal, working and learning tools are merging 16
Today already 47% of business technology users at North American and European companies report using one or more website(s) to do parts of their jobs that are not sanctioned by their IT department. We expect this number to grow to close to 60% in 2011 as frustrated workers work around IT to self provision technology How democratization of technology empowers employees, Forrester, 2011 17
Trends in use of social media for learning The Iceberg of Workplace Learning 2 Increasing consumerization of Learning >> People are doing their own thing 18
between one-third and two-thirds of your employees are meeting their needs by working around you Jensen & Klein, Blind Spots, CLO Magazine, April 2011 19
How can IT and L&D deal with these growing trends? 20
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The Iceberg of Workplace Learning Need to understand more about who is using social media tools and how they are using them. in order to understand what L&D can do to support a broader approach to workplace learning 22
Who? Smart Workers 23
What tools are they using? 24
IMPROVING PRODUCTIVITY Team productivity Personal productivity Finding content FINDING & USING CONTENT Keeping up to date with new content JOINING & BUILDING NETWORKS & COMMUNITIES Co creating content The Smart Worker s Guide to Social Media Sharing links, resources & ideas CREATING & SHARING CONTENT 25
8 key features how the Smart Worker works and learns today 26
1 The Smart Worker : recognises she learns continuously as she does her job today s work environment doesn t tolerate learners stepping out of their workflow to learn unless it is absolutely vital to do so Gottfredson, 2011 >> Provide access to learning in the flow of work as people do their jobs 27
2 - The Smart Worker : wants immediate access to solutions to his performance problems People don t want to study a problem they want to solve it. >> Create performance aids rather than courses >> Help people locate and identify trusted resources on the Social Web 28
3 - The Smart Worker : is happy to share what she knows 29
>> Tap into the growing phenomenon of sharing and encourage employees to create and share resources with one another 30
4 - The Smart Worker : relies on a trusted network of friends and colleagues 31
I ve learned more in the last few weeks by monitoring this community than I have in the past year in class.. It s an amazing group I have seen discussions on questions I hadn t thought about and received pointers towards great articles. >> Help teams to set up communities and group spaces so that they can build internal trusted networks to support one another 32
5 - The Smart Worker : learns best with and from others 33
One to one mentoring Live meeting software Learning communities 34
I am amazed at the openness and willingness to share resources and ideas that exists within this group, the wider L&D community and beyond. The opportunities for me to connect with people across the world from both similar and different backgrounds is only limited by my ability to manage and deal with a rapidly expanding range of contacts. >> Support personal human interactions in learning: both one to one and groups. 35
6 - The Smart Worker : keeps up to date with his industry and profession >> Help with Personal Knowledge Management >> Encourage sharing of knowledge internally in different ways 36
7 - The Smart Worker : constantly strives to improve her productivity >> Provide workflow audits to Help individuals/teams improve their productivity 37
8 The Smart Worker : thrives on autonomy "A sense of autonomy has a powerful effect on individual performance and attitude. >> Let go! >> Measure success in terms of performance not learning 38
Knowledge Workers Craft Workers Technician Workers Routine Workers Task standardisation Task variety Tacit knowledge Explicit knowledge Encourage and support informal, social Smart Working practices Based on work by Tom Gram
http://bit.ly/someimpact 40
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Questions James Hilliard Moderator Jane Hart Founder, Centre for Learning & Performance Technologies www.c4lpt.co.uk @C4LPT Jim Recker GoToTraining Product Specialist Citrix Online @jcrecker
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