OpenText Cloud Fax Services The Market Leader in Cloud Fax Technology For over 25 years, OpenText Cloud Fax Services has helped many companies go paperless with solutions that integrate with both email and back-end systems to allow the sending and receiving of faxes as electronic messages anytime, anywhere.
Why Cloud Fax Services? Today s organizations regularly experience productivity and operational bottlenecks within their fax communications. There are a lot of reasons this congestion is happening - paper intensive processes, on-going investments in maintaining on-premises fax machines and hardware, and continuous manual on-boarding of new fax users. In turn these gaps make it very difficult to streamline the creation and delivery of customized fax communications. Employees are forced into tedious and error-prone manual processes that slow business cycle times and threaten the entire customer experience. For high volume messaging, this can prove especially painful and costly as staff must repeatedly find and merge data between disparate business systems and turn that information into personalized documents. Then they have to transmit this unique information to large numbers of customers in an acceptable format all manually. Scenarios like this are commonplace in today s business world. The resource and productivity drains have forced enterprises to investigate cloud solutions that optimize the flow of their fax traffic in a way that eliminates over-reliance on traditional fax machines while reducing costs associated with paper, server hardware, ad-hoc fax policies and procedures, and the necessary IT personnel resources to maintain it all. ELECTRONIC DESKTOP FAXING ELIMINATES TRADITIONAL MACHINES MANAGED SERVICES GIVE I.T. MORE BANDWIDTH CLOUD TECHNOLOGY REDUCES ON-GOING INVESTMENT IN FAX HARDWARE TRANSACTION BASED PRICING CONVERTS CAPITAL EXPENSES INTO OPERATING EXPENSES ESTABLISHED SECURITY POLICIES AND PROCEDURES ENSURE DATA CONFIDENTIALITY 2
OpenText Fax2Mail Backed by the capability of cloud computing, Fax2Mail is the industry s leading enterprise desktop fax service. Fax2Mail eliminates the need for fax machines, fax servers and related infrastructure to streamline fax operations and enhance worker productivity. Ultimately Fax2Mail gives you the ability to optimize fax resources and remove IT from overseeing the bulk of fax transmission related troubleshooting; you can then better align those IT resources with the strategic direction of the enterprise. Key Capabilities of Fax2Mail Fax2Mail reduces costs by eliminating the need for fax machines, servers, telephony infrastructure as well as the IT resources necessary to maintain these elements. Eliminating this on-premises infrastructure gives you the ability to deploy fax operations and onboard new desktop users quickly. FAX MACHINE EMAIL OpenText Fax2Mail lets you send faxes as electronic messages. MFD 3
Fax2Mail web portal allows you to send electronic faxes as well as designate various user controls. An Assortment of User Interfaces With a variety of intuitive user interfaces at its disposal, Fax2Mail lets you send electronic faxes from common email clients or optional print drivers. You can also send, receive, and track faxes as well as easily administer user management with Fax2Mail s secure web portal. Microsoft Office Integration Fax2Mail users can send faxes directly from Microsoft Office with the click of an icon via the appropriate print drivers. If you prefer Microsoft Outlook, you can take advantage of the optional toolbar which allows users to send attachments directly from the most common enterprise email program. Send faxes directly from Microsoft Outlook. API Integration A full suite of SOAP-based XML APIs allows Fax2Mail to easily integrate with virtually any application or process to enhance customization as well as automation. Active Directory Synchronization Streamline user management with OpenText cloud fax service s Active Directory Synchronization. Add, update or delete users from your Active Directory server and have those equivalent changes occur within your Fax2Mail account - without manual intervention. PDF Editor Fax2Mail s PDF Editor improves collaboration through the functionality of fax. The editor delivers an interactive PDF you can search, edit, stamp or digitally sign. With Fax2Mail, you can contextually search through your PDF faxes in seconds, finding only the terms or key words that meet your search criteria. 4
OpenText Production Messaging Production Messaging is a cloud fax service that automates the creation and delivery of high-volume outbound transactions originating in back-office systems. All messaging is customized to your business rules and recipients output needs making it ideal for trade confirmations, letters of credit, customer statements, business reports, and other high-volume communications requiring output as fax, email, SMS or other message delivery formats. Production Messaging does this in a manner that reduces the manual based productivity drains typically associated with traditional paper-based faxing. FAX SOAP MQ FTP SMTP EMAIL AND SECURE EMAIL ENTERPRISE APPLICATIONS VOICE OpenText Production Messaging automates the management of high-volume outbound documents originating in back-end systems. Key Capabilities of Production Messaging Automated End-To-End Messaging OpenText Production Messaging s 100% straight-through processing (STP) solution automates your outbound messages with speed, security, privacy, and efficiency. We integrate with back-office applications to implement efficient process implementations that increase business cycle times and drive competitive advantages. SMS Compliance Oriented Whether it s HIPAA, Sarbanes-Oxley or the Gramm - Leach- Bliley Act, Production Messaging improves your compliance posture with today s privacy and record keeping mandates. We turn your outbound transactions into automated workflows that can be tracked, audited and archived. We provide a complete audit trail for each of your transactions that pass through our network. 5
JAVA,.NET, PHP, WEB SERVICE DELIVER FAX YOUR APPLICATIONS YOUR CLIENT, BROKER, AGENT, VENDOR, ETC... DELIVERY STATUS Web Services Integrations Streamline workflow and improve customer service using Web Services, SMTP, sftp, MQ or your preferred method of communication. You can also add logos and other customized touches before delivering these messages, securely. Highly Sophisticated, Redundant and Secure Network Production Messaging s is backed by a fully-redundant network to ensure total security, confidentiality, and availability. You can connect to our network via the Internet, virtual private networks or other secure solutions. Options for Additional Capability Workflow Services Whether the inbound faxes are orders, claim forms, medical documents or other time sensitive data, Workflow Services allows you to prioritize, route, authorize and validate these transactions into your back office systems with optimum speed and efficiency. Production Messaging ensures easy integration with any system, solution or application. SAP Connector OpenText Cloud Fax Services support both the sending and receiving of faxes from SAP s Business Workplace interface. Faxes are submitted to our network where they are processed for delivery to recipients fax numbers. From there a delivery status message is returned to the SAP system for message reconciliation. Document Capture and Management OpenText Cloud Fax Services work with Document Capture and Management, a solution that helps automate business processes by eliminating the need to rekey incoming faxes and email forms such as purchase orders, insurance claims and time sheets. Document Capture and Management extracts predefined data fields and converts it into electronic formats such as EDI, XML and many others. FAX IMAGES AND META DATA FAX MFD DOCUMENT CAPTURE AND MANAGEMENT (DCM) EXPORT AND REPORTING DATA CUSTOMER APPLICATION (SAP, ORACLE, FILENET, OTHER) EMAIL WORKFLOW SERVICE EXPORT AND REPORTING DATA CUSTOMER ARCHIVE Document Capture and Management helps automate the processing of data into your business systems. 6
Opentext Cloud Fax Network O pentext Cloud Fax Services has 14 redundant, geographically diverse data centers backed by state of the art architecture. The network is configured to help ensure reliable, cost effective and secure fax communications offering global network accessibility, customer care and technical support you can rely on 24 hours a day, 7 days a week. BOULDER COLUMBUS LAS VEGAS AUSTIN FRANKFURT SLOUGH MUNICH LONDON PARIS MILAN TORONTO TINTON FALLS PISCATAWAY VIRGINIA SUWANEE MUMBAI KUALA LUMPUR SINGAPORE TOKYO BEIJING CHAI WAN SEOUL WAN CHAI SHANGHAI SAO PAULO MELBOURNE SYDNEY 7 Number Porting Page Volume OpenText Cloud Fax Services has features designed to help make your fax transition to the cloud seamless. After reviewing your current phone number we are able to port it over without service disruption; porting is also available for local US, international and toll-free numbers with inbound line availability in over 50 countries. OpenText Cloud Fax Services average 90 million faxed pages per month. This statistic applies despite the fact our operations run below capacity. Be at ease knowing that OpenText Cloud Fax Services can always support your fax volume including instant, unexpected bursts and spikes in traffic.
Benefits n Enterprise-grade solutions for organizations of any size and type n Simple to deploy with planning and implementation occurring within days n Reduce costs by eliminating fax machines, severs, telephony infrastructure and other hardware n Fax from popular email clients like Microsoft Outlook and Lotus Notes n Fax from common business systems and applications n Significantly increase IT bandwidth with services requiring little IT resources n Handle complex integrations for merging disparate business systems n Increase efficiency of fax communications with a host of integrations n Streamline communications by automating high-volume fax transactions n Achieve on-demand scalability for capacity peaks and bursts n Streamline new user on-boarding with Active Directory synchronization n Technical and administrative controls designed to guarantee secure fax message delivery n Audit trails for all network transactions drive compliance n Transaction based pricing converts capital expenses into operating expenses n Predictable cost model eliminates waste and leads to speedy payback n Dispersed and redundant data centers for business continuity n Sophisticated fax network keeps pace with latest cloud technology n Visibility of fax transactions with company, departmental and user-level activity reporting n Professional services capable of meeting unique business requirements 8
About OpenText OpenText is the leader in Enterprise Information Management (EIM). EIM enables organizations to grow the business, lower costs of operations, and reduce information governance and security related risks. OpenText focuses on the key drivers of business success to improve business insight, strengthen business impact, accelerate process velocity, address information governance and provide security. OpenText Information Exchange solutions help organizations integrate and extend their information exchange systems and processes in order to improve their efficiency, decrease security risk, and lower their transaction cost for internal and external information exchange. For more information visit: faxsolutions.opentext.com. faxsolutions.opentext.com NORTH AMERICA +800 304 2727 EUROPE +31 (0)23 565 2333 AFRICA, MIDDLE EAST +971 4 390 0281 JAPAN +81 3 5472 5273 CHINA +86 21 28909063 HONG KONG +852 2824 8223 AUSTRALIA +61 2 9026 3480 Copyright 2013-2014 Open Text Corporation OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit:http://www.opentext.com/2/global/site-copyright.html (01/2014)01589EN