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Enterprise Mobility Randie Schlamowitz Merck & Co. September 2014 2
WHO WE ARE RICH HISTORY Known as Merckin the United States and Canada, and MSD elsewhere Operating since 1851 Key Company Facts BUSINESSES 2013 REVENUES 2013 R&D EXPENSE EXTERNAL LICENSING HEADQUARTERS EMPLOYEES Pharmaceuticals, Vaccines, Biologics, Consumer Care and Animal Health $44 billion; 59% of sales come from outside the United States $7.1 billion; 22 products in late-stage development; key areas: oncology, CV, diabetes, respiratory & immunology, neurology, infectious disease and vaccines More than 100 significant licensing and partnership deals were completed in 2012 and 2013 Whitehouse Station, New Jersey, U.S.A. Approximately 73,000 worldwide (as of 6/30/14) 3
The Value of Mobility in Pharma Enabling the realization of business benefits and imperatives such as: Go to Market Faster Creating New Opportunities Sales Force Enablement Manufacturing / Shop-floor Enablement Research & Development Enabling greater efficiencyand productivity, better collaboration, and faster decisionmaking Providing a flexible work environment by enabling anywhere, anytime work Simplificationof the User Interface via a new mobile front-end Increasing productivity Enable single device strategy Eliminate laptop costs Eliminating paper in clean-room environments Improving compliance to SOPs and GxP standards with access to upto-date, real-time information Similar to manufacturing Enabling continuity of work and eliminating unnecessary disruptions to the scientist 4
Establishing a Mobility Framework Governance Mobility Organization Operating Model Strategy Standards Processes Policies Mobile Application Development Mobile App Architecture Mobile Delivery Approach Mobile Development User Experience Mobile Delivery Channels / Analytics Configuration Management Application Security Mobile Testing Mobile Platform and Software Mobile Middleware Development Tools Development Support Service / SOA Support Mobile Device Management Mobile App Management Policy Management Security Management Reporting Document Management Email Management Device Selection Device Provisioning Service Management User Support Services Technical Support Services Architecture / Infrastructure Fulfillment Management Approvals Resource Management Capacity Management Service Reporting Knowledge Management License / Certification Management Demand Generation Pipeline Management Telecom Expense Management (TEM) Tier 1 (Basic troubleshooting) Training Self Service / End User Portal Tier 2 (Technical Support) Tier 3 (Cross-architecture support) Infrastructure Mobile Architecture Network Security 5
Our Mobile Journey 3. 4. 2. Enable Mobile Network Infrastructure Secure Mobile Devices Enable Corporate Email, Contact and Calendar Develop Application Strategy 5. 1. Develop Mobile Strategy and Establish Corporate Policy Deploy and Manage Applications 6. 6
Capabilities and Support Model for Mobility Internal / External Users Development Tools and Standards Divisional Mobile Applications Enterprise Mobile Applications Application and Data Repository APIs Distribution and Support Standards Legend Mobile-Enabled Enterprise Productivity & Collaboration Tools Mobile Application Development Platform Data Protection Identify and Access Application Distribution Mobile Device Management Mobile Device Connection and Support Centralized Model COE Managed Mobile Network Appropriate governance is needed ensure applications leverage standards, reuse, and comply with corporate security policies. 7
Merck s Mobility Roadmap Mobility Infrastructure Mobile Device Management Mobility CoE Mobility Platforms Mobility Community & Advisory Board Mobility Standards & Best Practices Mobility Governance Framework Sales Force Mobility / ipad-only Mobilizing Key SAP Enterprise Functions Enabling Mobility for Manufacturing Delivering Innovative Mobile IT Monitoring & Alerts Extending the 2013 Sales Force Capabilities to the Enterprise BYOD, supporting a 3 x 3 future, Wearable Tech. Advancements in Mobile Technologies & Platforms (SMP3.x, Fiori, etc.) Expansion of Mobile Cap. for Shop Floor / Manufacturing Using Mobility to Streamline Business Processes Predictive Analytics & Mobile Visualization Extending Mobile APIs for broader consumption
Utilize Our Mobile Apps Throughout your day, you can: Merck Maps approveit Sync Mobile esops T&E Mobile People Search HR Mobile SharePlus mylearning Jabber WebEx Document Approvals Find Merck Locations, Directions, Register Guests View Electronic SOP Documents Search for Contacts, Call or Email Approve Key SAP Transactions Create and Submit Expense Reports Create, Submit, Approve HR Transactions View Company News, Headlines, Communities, Activities Collaborate through SharePoint Take Corporate Training via MyLearning Collaborate via Instant Message Attend Meetings Approve Document Workflows 9
Bring Your Own Device Strategy Deploy MobileIron BYOD Portal Q4 2014 Expand / enhance self service capabilities Instant access for end users Significant reduction in operational workload Improved visibility into corporate vs personal device ownership Terms and Conditions enforcement at enrollment time Integration with IT.Merck.com Android Capabilities Q4 2014/Q1 2015 Network and remote access Secure application publishing Secure web browser Samsung Knox evaluation 10
Key Lessons Formalize a Mobility Strategy including a Bring Your Own Device strategy Design with a Mobile First approach Drive Adoption through Communication Establish Standards, Best Practices and Governance for Mobility Invest in the right platforms for Device Management & Application Development Keep solutions Simple, Focused Intuitive and Creative Obtain Business buy-in Don t leave it to others to envision what s possible Rationalize Vendors and Suppliers to a manageable set Staff with expertise from application integration, web services, java, etc. 11
Thank You! Randie.Schlamowitz@Merck.com 12