Streamline Mobile Telecom Management with DATALERT! And MobileIron

Transcription

1 Streamline Mobile Telecom Management with DATALERT! And MobileIron Companies are constantly struggling with the day-to-day management of their telecom expenses. With expanded use of mobile devices, companies are facing looking to manage corporate and BYOD deployments as well as control data consumption costs. By leveraging the policy management capability of MobileIron s Enterprise Mobility Management (EMM) platform, Saaswedo s TEM & Datalert solution (MyTem360) can provide customers with a streamlined solution for mobile data cost control. Key Benefits Integrated Real Time data monitoring for user - DATALERT! provides an overview of all your device s data consumption. - Anticipate and control your telecom spending Streamlined TEM & EMM integrated solution - Mobile Iron VSP is integrated inside MyTem360. Single Telecom Admin solution for Telecom Expense Management for - Single view for across all telecom platforms: Mobile, fixed Tel, WAN, LAN, Assets, Orders About Saaswedo Saaswedo, leading vendor of telecom management software, offers innovating and reliable solutions which are 100% SaaS. Thanks to our unique approach to gathering data from providers, our offer allows your clients to understand their telecom policy, simplify asset management, and optimize costs. With 50% of our workforce dedicated to R&D, our tools are developed in collaboration with reputable technology partners. Saaswedo s solutions are distributed exclusively in an indirect fashion by, as of today, around twenty partners around Europe and the US, which includes some of the largest telecom providers. For More Information: Frédéric Fober Mobile frederic.fober@saaswedo.com 415 East Middlefield Road Mountain View, CA USA Tel Fax info@mobileiron.com 1

2 Technology Alliance & MobileIron Integration Overview DATALERT! synchronizes a setting within MyTem360 and MobileIron s policy manager to manage and enforce data access policy: - Disabling the usage of the data on the device - Enabling the usage of the data on the device 2

3 Configuration Requirements: 1. For DATALERT! & MyTEM360, you ll need the following information: 1.1 Login/pwd of a MyTem360 user DATALERT! And MDM Management module must be accessible for that user. 1.2 VSP server URL For instance: de.mobileiron.net/saaswedo 1.3 Protocol used by the server SSL or not 1.4 Login/pwd of a VSP user with the following roles User Portal API 1.5 Login/pwd of a generic enrollment user Encode these information s in the settings module and perform a validation. Note: If the MobileIron VSP is in the cloud the certificate gets imported without any action from Saaswedo team. If the MobileIron VSP is on premise Saaswedo support need to import the certificate.

4 2. Configuring the MobileIron VSP 2.1 Create two Labels: Roaming disabled & Roaming enabled ROAMING ENABLED ROAMING DISABLED 2.2 Create two Lockdown Policies Disable Roaming «Roaming Data» property must be disabled in that policy Enable Roaming «Roaming Data» property must be enabled in that policy

5 2.3 Apply Label Roaming disabled to the policy Disable Roaming Apply Label Roaming enabled to the policy Enable Roaming Check List for Deployment / Activation of Datalert Saaswedo : Instance + Login & password MobileIron : VSP Set-up of the label & lockdown policies 1. Synchronization of the Asset from MobileIron VSP :

6 2. Configuration of the line (national & roaming bundle, bill cycle, alerts) : 3. Activate Datalert service on the device/line 4. Upload info from Datalert app to Datalert module : 5. Mail & SMS for alert/notification to device & to Fleet Manager: 6. Blocking the Data on Android device: 7. Re-opening the Data on Android device : 8. Blocking the Data on IOS device : 9. Re-opening the Data on IOS device :

7 Technical Troubleshooting A. The synchronization with the VSP is not working The credential of the VSP needs to be checked. The VSP is on premise and you need to inform Saaswedo support so they import the certificate. B. If the Device doesn t get downloaded from the VSP The Device might not be enrolled with a cellphone number or with a valid cellphone number. Only device with a valid cellphone number are synchronized from the VSP. Format number: C. The icon of Device synchronized doesn t appear. ( upper left blue corner) The device might have been encoded manually inside Datalert but is not present inside the VSP. D. If Datalert cannot be activated on the device: The cellphone number might not be correctly received/encoded inside Datalert. The cellphone number might not be correctly encoded inside the Datalert App on the device. (National format to encode with the 0 ) E. I didn t receive any PIN code for the activation of Datalert on my device Re-deploy the service from Datalert module F. The PIN code that I received is not working The PIN code is only valid during 3minutes. Re-start the deployment by activating the service from Datalert module. G. The blocking of the Data is not working. Check inside your VSP if the labels & policies (for Android device) are correctly configured. For IOS device the function used is the built-in function inside the VSP. For Android device: Check inside Label Membership tab if the labels are applied

8 For IOS device: Check the value of the device details DataRoamingEnabled H. The consumption on my device seems to me abnormal. If you re using the same phone number for your cellphone and your tablet both consumption adds up. I. The last time Datalert on the device sent information was X days ago. The App might be turned off. Send a notification/sms on the device to alert the user and request the re-activation of the App on the device Reference Other FAQ: Contact Information Frédéric Fober International Channel & Partnership Manager frederic.fober@saaswedo.com Mobile: