Quick Reference Online Assistant ticket order tool Content Overview... 2 Retrieve a PNR... 3 Pricing... 4 Payment... 6 TSA Data... 9 Additional options... 11 1
Overview The ticket order tool Online Assistant is available for all AMADEUS and SABRE PNRs. For Worldspan please send an email to your Picasso service team. What does it do? Now you can send your ticket orders 24 / 7! If no manual processing is necessary the ticket will be issued automatically, even outside our office hours. The Online Assistant gives you the Picasso Travel net fares as well as commissions for published fares. It also displays ticket fees for published fares if there is no commission. If TSA data are required the Online Assistant checks if the SSR DOCS has been entered and will ask you for the gender and the date of birth in case it is missing for any passenger or any airline in the itinerary. In case of credit card payment the Online Assistant will check if the airline accepts credit card for the net fare or the commissionable published fare. It will automatically add the merchant fee if Picasso Travel must be the merchant for the credit card. It s just 3 easy steps to order a ticket. But in case you need it you have more options to specify the passenger, the segments or to send a ticket for an exchange. 2
Retrieve a PNR The PNR will be loaded and the segments and passengers will be displayed. Error messages: In case the Online Assistant has no access to your PNR the following message will be shown: In this case you must release the PNR to one of Picasso Travel s PCCs or office IDs. Please refer to your team contact page in the Company section of our website: 3
Pricing After uploading the PNR the Online Assistant can detect the applicable fares and taxes. Available are all fares that are auto-pricing including our Picasso NET fares. In case of published fares the Online Assistant will display the applicable commission and/or the applicable ticket fee. 4
Error messages In case the fare is not auto-pricing the error message from the GDS will be displayed. E.g. AMADEUS: NO FARE FOR BOOKING CODE - click OK - click into the fare box of the 1 st passenger and enter the fare amount - a pop up will appear and ask for the validating carrier - enter the airline, in case of more than 1 airlines being part of the itinerary pls choose the 1 st over-the-water carrier or the carrier that has the biggest share in the itinerary - tab into the tax box and enter the tax amount, proceed with the other passengers In case the fare has changed an error message will be displayed and the currently valid fare will be displayed: 5
- the stored fare in the PNR will not be deleted - click OK o store the currently valid fare in the PNR and start over or o contact your Picasso service team in case the stored fare is still valid Payment If a credit card is stored in the PNR in the correct format the Online Assistant will read the CC number and validity. Even if the CC is in the PNR you can change the payment to Check before ordering the tickets. The credit card number will be deleted in this case. For CC payment please enter the debit amount for each passenger. At this time it is not possible to enter 2 different credit cards for different passengers. In case the airline does not accept CC payment with the NET fare or CC payment is prohibited in the commission contract then the Online Assistant will automatically add the merchant fee and the credit card will be debited by Picasso Travel and not by the airline. All mandatory fields are marked in red. The boxes turn white after entering the information. If a mandatory field stays red even after entering the data please click once more into the box and the Online Assistant will recognize your entries. For check payment no additional information is necessary. Simply choose the option Check : 6
Error messages Price too low For credit card payment a warning message will be displayed if the debit amount is below the ticket price. You can proceed with the ticket order but the ticket cannot be issued automatically. The PNR will be processed manually and it will be checked if the airline accepts split payment or not. In case the ticket cannot be issued with split payment then we will contact you for a different payment type or debit amount. Collect difference via MCO // whole amount via Merchant payment For NET fares some airlines accept CC payment up to a certain amount (commission cap). If this amount is exceeded the Online Assistant will display this message and you have the following options: 7
- difference via MCO: o the ticket will be issued with the maximum debit amount o the difference to your desired debit amount will be collected on an ARC service fee MCO o the cost of the ARC service fee (3.5 % of the MCO amount or at least $ 0.70) will automatically be added to your agency price shown in the Pricing information tab - whole amount via Merchant payment: o the ticket will be issued on Check payment o the CC will be debited via the Picasso Travel merchant account o the merchant fee will automatically be added to the agency price shown in the Pricing information tab o you need to provide the billing address of the CC holder 8
TSA Data The TSA Information tab will be shown in case TSA data are required but missing for one of the passengers and/or for one of the airlines in the itinerary. The ticket order can only be processed after entering the gender and the date of birth of the passengers. The Online Assistant will enter the SSR DOCS into the PNR when processing the ticket order. The redress number is optional and should be entered if the passenger has such number in order to avoid problems when checking in for the flight. Error messages The Order button is inactive even though all TSA data have been entered. If the date of birth for a CHD or INF is incorrect the Online Assistant will not process the ticket order. The correct year of birth must be entered. INF: 0 2 years CHD: 3 11 years 9
10
Additional options These options are meant for manual processing of your ticket order. The PNR will not be issued automatically but only within the Picasso office hours. In case you do not want all segments to be issued: - Pricing tab: uncheck the segments that are not part of the ticket - restart pricing - Additional information tab: specify segments and/or passengers that need to be ticketed 11
In case the CHD has not been recognized by the Online Assistant: - specify the passenger number of the CHD in this box In case the fare is only valid with an international ticket of the same carrier: - advise the record locator of the long haul ticket in this box: Ticket exchanges (rebooking or schedule change): - click on the grey field and select the ticket number - click on the green plus to add another line for the 2 nd passenger 12
- associate the passenger number with the ticket number - the ticket order will be placed on the ticketing queue for manual processing when pressing the Order button You also can see, add, change or delete the remarks in the PNR: Add remark: - click on the tab Remarks - right click on mouse - chose option new remark - enter the remark and depress ENTER Change remark: - click on the tab Remarks - double click on the line you want to change - depress ENTER after you have adjusted your remark 13
Delete remark: - click on tab Remarks - right-click on the line you want to delete - choose option delete remark The tab Frist cryptic TST (transitional stored ticket) will show you the fare and taxes stored in the PNR. The tab Cryptic dump displays the complete PNR. The tab Ticket list shows the ticket numbers in case any ticket is in the PNR. 14