Enfo Zystems Services ibpo Business Process Outsourcing Martin Rydman, Director - Baseline Stephan Seliger, Director Services
The Playing Field = Governance Business demands Requirements Development Operations
Baseline ibpo Services Building Blocks Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization
Baseline Artefacts Concept Model Naming conventions Documentation templates Documentation Repository Logging and Tracking Source Code Versioning Foundation Effect Enable traceability Enable maintainability Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization
Baseline Artefacts Goals Strategy Request Template Reference Architecture Quality Review Checklist Guidelines Governance Effect Enable clear decision making Enable reference architecture compliance Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization
Baseline Artefacts request process delivery process Handover to Operations Operations Process Effect Streamlined integration process across organisational units Solutions are quality assured by Operations Repeatable and improvable processes Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization
Baseline Artefacts Functional elements such as: board Governance Delivery Operations Roles Funding model Marketing Organization Effect Clear roles and responsibilities Clear interfaces to the organisation/projects competence gathered in one place Visibility outside the ICC Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization
Baseline Artefacts KPIs Pattern driven integration Business services Service catalogue Optimization Effect Fact based management control Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization
Baseline ibpo Services Building Blocks Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization
ibpo Business Process Outsourcing Governance Development Operations
Competence Center
ICC Establishment Service Workshops Customized ICC Baseline Mentoring
ibpo Business Process Outsourcing Competence Center Governance Development Operations
Vi tog hjälp av Enfo Zystems i förstudiearbetet där vi definierade vår integrationsstrategi innefattande organisation, plattform, process mm. Enfo Zystems har senare även hjälpt oss med att sätta upp vårt ICC och vår IP. Det har fungerat mycket bra. Hans-Olof Wingård ICC-ansvarig på Västtrafik
Work Order Management
Work Order Management ibpo Business Process Outsourcing Competence Center Governance Development Operations
Delivery Service
Work Order Management ibpo Business Process Outsourcing Competence Center Governance Development Operations Delivery Service
Vid hälften av alla integrationsbehov kan jag själv räkna ut vad en integration kommer att kosta. 80% av alla integrationer kan vi lösa via standardmönster. Paul Persson, Application Architect på Mercedes-Benz Sverige/Danmark
Solution Monitoring and Management Monitoring and Management
Work Order Management ibpo Business Process Outsourcing Competence Center Governance Delivery Service Development Monitoring and Management Operations Solution Monitoring and Management
I used to have to spend a good 80% of my time at work doing incident management in the production environment. Nowadays we only have a couple of incidents a month. That s the level where incident management should be. Richard Humphries, EDI Manager at ESAB Holdings Ltd. Our collaboration with Enfo Zystems has proven very successful, we now have time over which we can use for integration work and further development. Jörgen Gustavsson, Skanska Business Center.
Capacity Service
Work Order Management ibpo Business Process Outsourcing Competence Center Governance Delivery Service Development Monitoring and Management Operations Solution Monitoring and Management Capacity Service
The service quality, including both maintenance and implementation, has been excellent and the integrations have been functioning without problems. The service platform enables flexibility and we know the integration costs in advance Markku Rissanen, Development Manager at Savon Voima
Baseline Portal
Work Order Management Baseline Portal ibpo Business Process Outsourcing Competence Center Governance Delivery Service Development Monitoring and Management Operations Solution Monitoring and Management Capacity Service
Med hjälp av Baseline Portal hinner vi många gånger åtgärda felet innan kunden hunnit drabbas vilket gör en enorm skillnad. Johan Åkerman, Application Lead på Getinge Infection Control
Control, Transparency and Flexibility
Transformation from consultants or FTE s to Baseline ibpo Problem Manager Architect Deploy & Release Manager Product Expert Configuration Manager Support Message Management Specialist Developer Maintenance Specialists
Cost comparison 180 160 140 120 100 80 60 40 20 0 JAN FEB MAR APR MAJ JUN JUL AUG SEP OKT NOV DEC Baseline ibpo Consultants
Accumulated 1600 1400 1200 33,38 % 1000 800 600 400 200 0 Baseline ibpo Consultants Fixed Price (972' SEK) Time & Material (1459' SEK) Savings (487' SEK)