Welcome Back! 1
Number of passengers Stockholm Arlanda + 8% Feb11 Feb12 2
Passenger satisfaction Highest scores in ASQ Q4: Efficiency of check-in staff Courtesy, helpfulness of check-in staff High scores in ASQ Q4, with improvements made during 2011: Waiting time in check-in queue/line Courtesy and helpfulness of inspection staff (passport / personal ID control) Courtesy, helpfulness of airport staff 3
Swedavia - Best in class Stockholm Arlanda Airport Bromma Stockholm Airport Umeå Airport Göteborg Landvetter Airport Malmö Airport Swedavia s objective is to have all 11 airports reach the highest environmental standard
Arlanda s environmental permit Application for a new environmental permit Decision from government in December Trial based upon environmental code with no connection to current conditions Main hearing 2012
Implementing the Terminal Development plan is a strategic decision to enable Stockholm Arlanda Airport to grow + + = The Stockholm region is growing The demand for air travel is increasing Growing business Airport City Stockholm 6
Recap from last meeting Presentation still available at arlanda.net 7
Today s topics Zoom in on Terminal 5:s capacity Detailing projects: - New Terminal 2 - Refurbished Terminal 5 Actions taken to secure the traveller experience 8
Relocation of airlines Terminal 2 May 29 Terminal 5 9
Capacity in Terminal 5 will be sufficient during S2012 Departures Parking & drop off Departure hall CUSS kiosks Check-in desks / Baggage drop X-ray capacity Baggage discharges Security control Transit hall Schengen Transit hall non-schengen Passport control departures Aircraft stands Arrivals Passport control arrivals Baggage belt Baggage hall Arrival hall Ground transportation 10
Security check Extension of current security check in T5b will secure capacity Check-in desks Some airlines will need to use different desks than historically, the concerned airlines have already been contacted by KAM. The distribution of desks is handled with regular planning meetings every Friday. Baggage discharges There will be enough baggage discharges Baggage sorter There will be an intense morning peak, where the sorter in T5b will handle a large number of bags. Aircraft stands Simulations have shown that, with no delays and no closings of gates, all traffic will be assigned gate stands. However, there will be delays and also maintenance work that will limit access to gate stands, hence there will be a risk of remote handling. To minimize impact, projects with substantial interference on gate stands are postponed, such as the increase of aircraft stands on A and B pier 11
Relocation measures May 29 th Additional terminal hosts Traffic coordinator Communication towards passengers (starting approx. two weeks in advance) Branding of the new airlines in the terminal in order for the passengers to find their way A detailed plan for the days around May 29th will be presented on the next meeting 12
Terminal 2 Projects related to Terminal Development plan Meeting with airport partners Norwegian to Terminal 5, AirFrance, KLM and Czech airlines to Terminal 2. Members of oneworld alliance moves to Terminal 2. Planned integration of domestic and international traffic March 8 May 29 End 2012 2013 2014 2015 New service desks in departure hall Temporary business lounge Priority lane security check New boarding desks New business lounge Impl. of BRS (manual) Implementation of self service bag drop New arrival flow Schengen passengers and increased seating by gate 62+63 Refurbishment new level for non-schengen and modernization of airside New baggage sortation system 13
Terminal 2: Refurbishment of Terminal 2 Terminal 2 is the first major investment that will be completed at Arlanda in the terminal development plan. The new terminal will have a completely different look and feel, with a nice lounge touch and a spacious feeling due to the extra square meters (some 2000 sqm!) Capacity increase: one additional flexigate, additional 2000 sqm on airside Airside: A new level will be build at the southern end of the terminal, creating a separated non-schengen area. This will enable opening a larger Schengen area on level 3 in the former non-schengen area. New toilets, floors, furniture and refreshment of stores and restaurants will contribute to the new look and feel of the terminal. 14
Terminal 2: Refurbishment of Terminal 2 15
Terminal 2: Refurbishment of Terminal 2 New, fresh and modern toilets with classic John Bauer motives New passage on level 4 for non-schengen arrivals, a walkway along the facade overlooking the aircrafts Start Q1 Finished Q4 2012 2013 2014 2015 16
Terminal 2: Redevelopment of commercial offer Redevelopment and expansion of the Tax Free stores; New F&B outlets; Adding commercial offer; 17
Terminal 2: New arrival flow for Schengen Swedavia will change the arrival flow for Schengen passengers in the terminal. By doing so, the seating around gate 62 and 63 will be increased. This drawing shows the current suggestion of how to accommodate the new flow and increased seating by the gates. The sketch is subject to change as a final solution is yet to be determined. Capacity increase: improved passenger flows, increased number of seating Previous location of non-return valve Finished Q2/Q3 2012 2013 2014 2015 18
Terminal 2: New baggage sortation system A new baggage sortation system is planned for Terminal 2. Currently, the placing of the new sortation system is planned between terminals 2 and 4. More information will be provided once a sketch has been approved. Capacity increase: increased automation, 2 200 bags/hour (compared to previous 1 200 bags/hour), EBS Finished 2015 2012 2013 2014 2015
Terminal 5 Projects related to Terminal Development plan Meeting with airport partners Norwegian to Terminal 5, AirFrance, KLM and Czech airlines to Terminal 2. Members of oneworld alliance moves to Terminal 2. Planned integration of domestic and international traffic March 8 May 29 End 2012 2013 2014 2015 Expansion of security check T5b Implementation of self service bag drop Increasing no. of aircraft stands, A and B pier Enabling AFT-boarding on B pier (expect gates 17, 18) Enabling AFT-boarding on A pier (except gates 7, 8) Refurbishment of baggage hall Refreshment of A and B pier Implementation of BRS Building of customs for carry-on baggage F-pier project Implementation of new plaza and security check point Expansion of baggage sortation system 20
The future Terminal 5 supports domestic and international operations! Level 4 Level 4 Level 4 Level 3 Level 2 Level 3 New exit from baggage hall domestic passengers Current customs Level 2 New customs for carry-on luggage Pier B, Domestic and Schengen Pier A, Schengen and Domestic Pier F, 3-country, Non-Schengen and Schengen
Terminal 5: F-pier F-29 March 26 F-31,33, 35 July 5 F-37,39 December 12 The project aims to enable separation of passengers arriving from third country according to European regulations. Separation will be made through a glazed walkway equipped with moving walkways for increased service and comfort. Furthermore, three additional gates on the F pier will be enabled to handle code E aircrafts. Capacity increase: increased number of flexigates, increased number of gates to handle code E aircrafts 2012 2013 2014 2015 22
Terminal 5: AFT-boarding Pier B All gates marked in blue: summer 2012 7, 8, 17, 18: summer 2013 Pier A AFT-boarding is being enabled on multiple gate stands on A and B piers in Terminal 5. Gates 7, 8,17 & 18 will be enabled for AFTboarding in summer 2013, when the increase of gate stands is made (see separat project info). Gates 3, 4, 5 & 6 already provides AFTboarding. Capacity increase: speeds up turn around process and consumes less time at gate 2012 2013 2014 2015 23
Terminal 5: Security check T5b The Security check point will be expanded from 3 to 5 stations in T5b to increase capacity. The security check will also be refreshed to create a better atmosphere, see examples of the new security check at Göteborg- Landvetter on next page. Capacity increase: approximately additionally 400 passengers / hour Start February 27 Finished May 15 2012 2013 2014 2015
Examples of Gothenburg s new security check 25
Terminal 5: Increased aircraft stands Pier B Pier A Currently gates 17, 18, 7 and 8 can handle either one code E or one code C aircraft. To increase capacity the aircraft parking stands will be transformed to handle either one code E aircraft or two code C. Capacity increase: one additional code C parking stand per gate (four in total) During summer 2013 2012 2013 2014 2015 26
Terminal 5: Plaza and security check Level 3 + 4 Refurbishment starts New plaza finished 2012 2013 2014 2015 27
Terminal 5: Plaza and security check Level 3 + 4 The Plaza project will create a great face lift to the older parts of Terminal 5. The narrow path between pier A and B will be transformed to an airy and modern central entrance of the terminal. With numerous security checks (level 4), stores, restaurants and top of class view out on the aircrafts parked. To create flexibility in the future solution, all offices on level 4 that may be situated where the new security check will be, will be terminated. Capacity increase: additional security checks, increased sqm for passengers both landside and airside, more shops and restaurants. Refurbishment starts New plaza finished 2012 2013 2014 2015
Terminal 5: Upgrade of baggage hall In 2012 we will upgrade the general athmosphere and renew restrooms. In 2013/2014 we will separate the area into a domestic part with new exit towards pier B. Upgrade Separation of domestic part 2012 2013 2014 2015 29
Terminal 5: Extension of baggage sortation system T5 Current set up of baggage sortation in Terminal 5. Please see next page for future solution. Sortation T5 24 BAGGAGE DISCHARGES + 1 LOADING STATION Transfer IN X-RAY Sortation CB 50 BAGGAGE DISCHARGES + 3 LATERALS EBS Transfer IN The current set up of the baggage sortation system in T5 is inefficient with only one x-ray source. The extension of the baggage sortation system will create additionally 16 baggage discharges by extending the length of the sorter. By adding three x-rays with placement between baggage drop and sorter, each bag will spend less time in the sortation, which increases the capacity. DESK 1-6 A 10-20 22-31 34-44 46-55 B 71-80 81-90 C Capacity increase: 16 additional baggage discharges, 2 500 bags/hour (compared to previous 1 080 bags/hour) 30
Terminal 5: Extension of baggage sortation system T5 Future set up of baggage sortation in Terminal 5: DISCHARGES AND LOADINGSTATIONS ABOUT16 DISCHARGES Sortation T5 24 DISCHARGES + 1 LOADINGSTATION Sortation CB 50 DISCHARGES + 3 LOADINGSTATIONS Transfer IN Transfer IN EBS Transfer IN X-RAY New baggage discharges New x-ray DESK 1-6 10-22- 34-46- 71-81- A 20 31 44 55 B 80 90 C Extension finished Q1 2012 2013 2014 2015 31
Multiple terminals: BRS A new BRS system will improve baggage handling at Arlanda airport, by providing increased traceability and visualization. Finished Q4 2012 2013 2014 2015 32
Multiple terminals: Self Service Bag Drop The procurement of self service bag drop is completed. The supplier for Swedavia is DSG. Arlanda will transform a number of regular check-in desks to self service bag drop in terminals 4 and 5 during Q3 2012. Capacity increase: By allowing passengers to multiple airlines leave its luggage at any bag drop, the infrastructure is used more efficiently. Preliminary installation T4 and T5: Q3 Preliminary installation T2 2012 2013 2014 2015
Transfer points baggage To JZ domestic - T2 does not have a transfer point yet (will be introduced prior to the relocation) - The transfer point in T4 is only for Nordic Aero as of today To DY, DC domestic To SK domestic + All international T5/CB 34
Terminal 4: New restrooms The latest update in termial 4 is the new restrooms right next to gate 40 on the top floor. It contains both womens and mens restrooms, one restroom for travelers with disabilities and one family restroom. The work was completed in the beginning of 2012. 36
Terminal 4: Redevelopment of commercial offer Food Court & O Learys Creating new retail environment by extending commercial offer & redevelopment of Tax Free store 37
Multiple terminals: Bringing Tax Free Retail to the next level - Redevelopment of Tax Free stores Tax Free stores to be redeveloped:t2, T4, T5A, T5B and T5F 38
New Clarion hotel to be built 39
Sky City: Optimizing Retail and F&B Develop the corridor between the new Clarion hotel and Sky City with commercial units. Study for possibilities of commercial redevelopment of Sky City with effect of conference and additional train travellers: 40
Arlanda Central 41
You do not need to learn our internal structure for handling all ongoing projects Styrgrupp PMO Stockholm Arlanda: Chef PMO CFO Kommunikations-samordning Administration Beställarkompetens (ännu ej anställd/beslutad) Hotline Stödfunktioner Swedavia PMO Designråd Inköp Produktråd/forum Miljö IT T2 Bagageanl. Syd Förtätning Bagageanläggning T5B Plaza Gater Handbagtullar Relaterade projekt, såsom t ex flytt should you have any questions contact your KAM as usual!
What about the traveller experience? 43
The way towards a new traveller experience It is important that all organizations at the airport are making its most to create a great traveller experience In this joint effort, Swedavia will have numerous actions to secure a great traveller experience: Additional terminal hosts A temporary traffic coordinator Improved landside connection between terminals during summer 2012 Communications concept Extra cleaning in terminals when reconstructions are made Photo: www.fotoakuten.se 44
Swedavia s communication concept: General communication Building plank Large The world s largest shopping centre, the Dubai Mall, has floor space that is greater than 50 football pitches and contains 1,200 stores. Here, we are building five new stores covering 100 m2. Communication concept is found at arlanda.net 45
Swedavia s communication concept: Site-specific communication Banner The world s longest stairway, the Swiss mountain railway (the Niesenbahn Funicular) has a stunning 11,674 steps. Ours has only 26. Communication concept is found at arlanda.net 46
Swedavia s communication concept: Special solutions: Installation The rope is fixed to a solid wall. Stand in front and take hold of the rope and it looks just like you are holding the entire pile of bricks. Take a photo of yourself and share it. Floor sticker text: Help us make this airport even better. Hold on to these two tonnes for the moment. Communication concept is found at arlanda.net 47
Swedavia s communication concept: Special solutions: Oversized objects A giant paintbrush made of plastic is positioned where we are painting new lines for bus stops. Text on large board: Check out the giant paintbrush! But it s not as big as Cassandre must have had for his mural paintings in Paris in the 1930s. Communication concept is found at arlanda.net 48
Upcoming meetings Date May 21st June 5th September 13th Time 14-15 (before move) 9-10 (after move) 10-12, + lunch 49
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Together towards excellence 51