Learner Support Services Division Meeting May 29, 2015
AGENDA 9:30 a.m.- State of the Division 9:45 a.m.- LSS Accomplishments 10:30 a.m.- BREAK 10:45 a.m.- Town Hall Feedback and Next Steps 11:00 a.m.- LSS Upcoming Initiatives 11:15 a.m.- Review of FY18-FY20 Goals 11:30 a.m.- Goal Planning Steps 11:45 a.m.- Next Steps
State of the Division Welcome Middle States Follow-up Facilities Master Plan Strategic Plan Strategic Enrollment Management FY16 Budget Policies & Procedures
CELEBRATE! LSS Accomplishments
Identity and Access Management Infrastructure Upgrades Citrix/Remote Access Upgrade Webchat Office365 BitLocker Bios Password e-catalog Curriculog Inventory Audit ACA FLH MHEC Reporting E-check W2s & 1099s 1098Ts Term Extension PA Program Background Check Maxient CMS (New) Webchat AACC homepage Mobile app Digital Annual Report President s video messages Walmart Brighter Futures video Cyber Security Awareness month Sharepoint 2013 upgrade (in-progress) HEAT ImageNow FY14 EOY PC Deployment FY15 PC Deployment FY 15 Smart Room Replacement Comevo Online Orientation goes live June 1 Violence Against Women Act program initiatives Student Government Association (name change, pep rallies, Spirit Week, etc.) National reaccreditation through NAEYC New marketing efforts increased enrollment for FY15 Early childhood environmental rating by outside evaluator rated excellent Implemented a customer service training Implemented an Inventory Tracking System Improved hiring practice diversity embedded in position descriptions Increased use of Smarthinking College Reading and Learning Association (CRLA) certification program is fully operational New Tutoring Office Administrative Handbook Produced four 3-minute web-based (closed caption) videos on CARS services Finalized reorganization of CARS In partnership with Athletics, established best practices for advising student athletes Establishment of Collegiate Recovery Center (only CC in the country to have one) Implementation of blood pressure screening and education program Obtained ETS approval for AMIL site to administer PRAXIS for TEACH Institute Completed staff training for assistive technology Completed staff training for new ACCUPLACER platform Student-Athlete academic strategies Mascot implementation Community outreach Collaborate with AACC transition advisors (Meade and North County High Schools) Inclusion extension of services at AMIL for Hispanic and Military/Veteran students Increased retention of SASP students FYE, 81.1% (fall to spring) and 64.5% (fall to fall) Implemented Maxient online Incident Reporting system Revised Student Conduct Policy Created an Incident Reporting Webpage Data& Donuts Annual Institutional Assessment Reports Data Warehouse Met MHEC Changes & Requirements Institution Surveys Ensure college transcripts are received before financial aid is disbursed. Outsource the management of delinquent borrowers Enhanced scholarship communications Streamline the scholarship awarding process Enhance communications for student exit counseling Created monitoring of Unusual Enrollment History. Successful audit of VA programs. Capture graduating students using VA benefits Implement process that tracks SAP evaluations Created scholarship Thank You note requirement Alignment of the Residency for Tuition purposed with the Choice Act Converted college catalog into a digital format Develop a Military Friendly tuition rate alignment of programs of study to the standards in SB 740 Graduated largest class in history Graduated students as a result of reverse Staffed college-wide registration blitz Ran pilot Personal Registration Day (PRD) at night in high school. Upgraded Recruiter online application system to version 3.7.1 Pilot Personal Registration Day (PRD) at night at Northeast High School Established college readiness partnership with Maryland University System Established Early College Access Program (ECAP) with four private high schools Piloted a Chat Now functionality Transitioned to new ACD phone system Staffed two additional area associates Created the College Ambassador Program (ACT)
Information Services -Accomplishment Highlights MyAACC Portal Upgrade Updated Design cleaner look and feel Improved Navigation Communication Plan Notifications Roll-out Upgrade July 14th Please try it out! https://myprodportal.aacc.edu
Information Services -Accomplishment Highlights Current Navigation 2013 Portal Upgrade
Information Services -Accomplishment Highlights Identity and Access Management Account Provisioning Active Directory/Microsoft Office 365 MS Exchange 2010 SharePoint Automated Role and Account Management Live date June 2015
Information Services- Accomplishment Highlights Infrastructure Upgrades Data communications Pervasive Wireless Public Safety Cameras VoIP Phones Data closet enhancements
Student Services- Accomplishment Highlights Comevo Online Orientation Violence Against Women Act (VAWA) Educational Programming New Mascot Registration Blitz College readiness for Meade and North County High Schools PRAXIS Administration
Enrollment Services- Accomplishment Highlights Streamlined the scholarship awarding process Graduated students as a result of reverse transfer Upgraded Recruiter online application system to version 3.7.1 Piloted a Chat Now functionality
Enrollment Services- Accomplishment Highlights Web Chat Chat Icon Initiated Chat Agent Response
PRIA- Accomplishment Highlights Training Data & Donuts Course Success & Student Pathways AACC Foundation & Grants Office Surveys- facilitated institutional wide surveys CCSSE/CCFSSE Non-returning students Technology Noel Levitz Student Satisfaction Reporting
Town Hall Feedback Top 3 Survey Findings Strategic Priorities Communication Student Centered Focus
Information Services- Upcoming Initiatives Content Management System (CMS) Replacement New Colleague Service Intake Process Unified Communications Comprehensive Security Assessment Continual Service Improvement Change Management
Student Services- Upcoming Initiatives Mandatory Orientation Ellucian Student Planning Module New Mascot implementation Create ESL ACCUPLACER Prep
Enrollment Services- Upcoming Initiatives Update degree audit system Prepare for the use of PARCC Create sequence of course plan Eliminate program concentrations
Planning Research & Institutional Assessment- Upcoming Initiatives Expanding Data Warehouse Developing focused clearinghouse Implementing focused researched agenda Create Web presence Assure Portal presence FY18-FY20 Strategic Plan Data and Donuts
FY18 FY20 Student Success 2020: Engagement Matters Goals Goal 1: Improve college access for all student populations Goal 2: Optimize student success, retention, and goal completion Goal 3: Meet the needs of a diverse and global community Goal 4: Maximize internal and external resources Goal 5: Expand and sustain a culture of innovation
Goal Planning Steps JUNE 30 FY16 Unit Plans Finalized JULY 14 JULY 30 AUGUST 1 FY16 Department Plans Finalized FY16 Division Plans Finalized FY16 Individual Goals Finalized
Next Steps Completion of Unit, Department & Division Plans Fall Division Town Hall Meeting
THANK YOU!