World Wide Technology, Inc. (WWT) UC 7.0 Webinar. Welcome

World Wide Technology, Inc. (WWT) UC 7.0 Webinar Welcome

World Wide Technology - Introduction Agenda WWT introductions and overview Cisco Unified Communications and Collaboration 7.0 CUCM 7.0 Technical enhancements CUCM 7.0 Why should I upgrade Cisco Authorized certification track announcements Presenters Don Seiler- Business Development Manager Unified Communications Derek Lohman Senior Consulting Systems Engineer, CCIE Ben VandenBerg Sr. Instructor and Southwest Region Lead Deployment Engineer, CCVP & CCSI

Using WebEx

WWT Unified Communications Practice Overview Recognition 2008 Achieved Masters in UC & Security Specialization Pacific Northwest UC Partner of the Year 30% Year /Year Growth. Customer Satisfaction Excellence Partner Successes Over 280K end points Over 350 Unity servers installed Red Badge partner for Cisco Advanced Services 20K+ phone Nortel Migration Implementations from AK to FL Verticals = SLED, Healthcare, DoD, Finance Portfolio Masters UC Masters Security Advanced Wireless LAN & Outdoor Mesh Advanced Optical Telepresence IPCC Express Meetingplace IPICS WebEx Certifications CCIE: 33 (9 CCIE- Voice) CCNP: 25 CCNA: 24 CCDP: 15 CCDA: 15 CCSI Instructors:20 MeetingPlace Specialists:10 CCSP Security: 8 IPICS Certified Engineers: 10 CCVP: 18 Optical Specialists: 5 CCNPs in Wireless: 10 CCIE in Voice: 5 CCIE in Security: 2 Contact Center Express

Cisco Leads the Market in Technology, Services, and With Partners 30% WW Enterprise Voice Market Share The Leader in Unified Communications 25% 20% 15% 10% 5% 0% Q305 Q106 Q306 Q107 Q307 Q108 Avaya Nortel Alcatel Siemens NEC #1 in Enterprise Voice #1 in Web Conferencing #1 in Audio Conferencing #1 in Telepresence #2 in Contact Center #2 in Unified Messaging Globally-recognized, award-winning services Sources: Synergy Research, Frost & Sullivan, Gartner Dataquest, IDC, Intellicom, Cisco

Unified Communications Benefits Clients, IM, Presence Reach workers on first try 49% save up to 20 minutes daily Escalate IM into phone conversations or Web conferences more than 50% reports saving up to 20 minutes daily Mobile UC Enhanced productivity and reachability: Almost half save 11 30 minutes daily with single number reach/voice mail 33% save 11 20 minutes daily with Mobile UC clients TelePresence Conferencing and Collaboration Unified Messaging Contact Center Save time Almost half of all TelePresence users realize more than five days saved a year from travel avoidance Reduce travel costs 78% report reduced travel expenses Reduce travel costs 42% reduce travel by as much as 11 25% Improve productivity 76% report increased productivity across geographies Manage email, fax and voice messages efficiently 50% save up to 20 minutes daily Improve first call resolution 41% report a 6 10% increase Reduce response rates 33% report a 11 25% reduction Source: Sage Research, 2008

The Old Workplace

The New Workspace The Unified Workspace Devices Networks Operating Systems Business Applications

Cisco Collaboration Architecture End-User Devices CUAE Collaboration Services Cisco Apps Partner Apps Customer Apps UC APIs Policy Customized Mash-Up End User Applications API Policy WebEx Connect Platform WebEx Connect On-Premise On-Premise: Cisco MeetingPlace, UC Manager, CUPC, Cisco TelePresence On-Demand On-Demand: WebEx Collaborative Services and On-Demand Platform for Composite Applications Cisco Intelligent Network Cisco WebEx MediaTone Network Global Delivery Network

Five Business Reasons to Get Current with Cisco Unified Communications Manager 7.0 1. Boost Productivity 2. Access to Greater Number of Application Possibilities 3. Drive Business Innovation 4. Reduce IT Complexity 5. Special financing from Cisco Capital and significant promotions to help customers migrate to give you access to these solutions now

Appliance Deployment Environment Complete turnkey solution Integrated hardware and software Reduced complexity Lower training requirements Easy to install and upgrade Reduced service impact and shorter maintenance windows Designed for remote and automated change management Improved security and resiliency System locked down to external software Built-in security and streamlined monitoring Lower total cost of ownership More info at: Cisco Unified Communications Manager Appliance: Enabling today s unified workspace http://www.cisco.com/en/us/prod/collateral/voi cesw/ps6788/vcallcon/ps556/solution_overvie w_c22-485095.html

Cisco Unified CM Appliance Enhancements Software Management Security Operations Enhancement Description Unattended install via Answer File Generator Upgrade/patch via CLI Data Migration Assistant for Cisco emergency responder 1.x 2.x Version/patch inventory via CLI and GUI RAID/BIOS level and settings management PW/PIN policy enforcement Security event logging Common CSA for Unified CM, Unified CM Business Edition, Unity Connection Multiple backup/restore schedules Pre-backup disk space checking Basic APC UPS integration Benefit Easier and faster to plan, deploy and manage installed firmware and software Improved security posture and easier security operations management Simplification and flexibility reduce TCO Common Customer Experience Unified CM, Unified CM Business Edition, Unity Connection share common interfaces and tools Unified CM Business Edition Single-login and Single-sign on Consistency reduces TCO

Session Initiation Protocol (SIP) Foundation for Delivering Innovative Applications Integrates rich, native SIP and SIMPLE support on both line-side and trunk-side interfaces with integrated presence on phones and applications Maintains seamless inter-working with existing H.323, MGCP, SCCP, TAPI/JTAPI and Q.SIG protocols Benefits Interoperability: SIP is the standard for unified communications systems interconnection Investment protection as a wellsupported and broadly accepted industry standard Broad ecosystem with many tools, components, applications and add-ons built around SIP

SIP Support in Cisco Unified CM Gateways Unified Communications Manager 5.x/6.x/7.0 Unified CME/SRST Carriers/ Other Vendors PBXs Conf/ Xcode DSP Resources Unified Communications Manager 5.x/6.x/7.0 Rich-Media Conferencing Cisco Unified Presence Unified Messaging Soft Phones Microsoft LCS IBM Sametime CTI Apps Cisco and 3rd-party Phones Video Endpoints Cisco Unified Personal Communicator SCCP MGCP H.323 CTI SIP/SIMPLE CSTA over SIP

Server Consolidation Unified Communications Manager: increased functionality, built-in Reduced administration Single number reach, single voicemail, device mobility and DISA functionality native to Cisco Unified Communications Manager Unified Communications Manager Business Edition Efficient solution for medium-sized locations Combines Unified Communications Manager call control and Unity Connection voice messaging on a single server for small and medium-sized businesses with up to 500 employees Enhanced to support: Up to 20 sites Improved networking and feature transparency Investment protection when growing to Unified CM

Unified Communications Manager Improved Administrative Experience Enhancement Area Serviceability Database Item Description Provide a cluster configuration snapshot file Provide DB Install/Upgrade progress indicators Customer Benefit Information on Unified CM OS version, server name, IP address readily available Sysadmin has ongoing upgrade progress indicators in IPT platform screen Platform Reduce Tracelog output Compressing traces on the fly reduces IO impact to Unified CM Security Verify that node security setup is successful Error notification provided for corrupted CTL file SIP SIP Phone failback token leak If phone registration fails, TLS tokens released Documentation Installation Document Server additions Task based list for add, recover and replace a single node DMA Extension Mobility impacts upgrade Does not force EM log-out prior to Unified CM upgrade

Administrative Enhancements Unified CM 7.0 Dial Plans Local Route Group Decouples the location of a PTSN gateway from the route patterns used to access it Reduces complexity and maintenance in provision centralized Unified CM deployment E.164: + Sign Support Preserves caller identity information and adds flexibility to presentation of international, national or local subscriber numbers on the phone More convenient for end-users when dialing directly from call logs or missed call lists because you do not need to edit the number

New Phone-Based Features Unified CM Version Feature 5.X Native SIP Support BFL Call Lists and Speed Dials 6.X Intercom Programmable Line Keys Do Not Disturb No Ring Join Across Lines Single Button Barge BLF Alerting and Pickup Connection Monitor SRST fall-back 7.X Display Optimization Enhanced Services Provisioning Do Not Disturb Reject Increased productivity at your fingertips Increased ability to meet the widely varying feature and application requirements of users

New Releases Reduce IT Complexity Reduced IT Complexity Benefits 3.x 4.x 5.x 6.x 7.x Unified Communications Manager Appliance Session Initiation Protocol Reduced training requirements, enhanced installation and upgrade; increased security Greater application choice; better Interworking X X X X X X Multiple Applications on Single Server Reduced administrative overhead through server reduction X X Unified CM Business Edition Scalability Clustering Over WAN Improved networking and growth migration Business continuity and deployment flexibility Administrative Enhancements Reduced administrative overhead X X X Local Route Groups and E.164 + dialing support Reduced provisioning complexity; ease of use in dialing from call logs New Phone-based Features X X X X X X X

Cisco Unified Communications Manager Release Availability Lifecycle Planning Info End of Life Announce End of Sale Last Ship Date End of SW Maintenance End of New Service Attachment End of Service Contract Renewal Last Date of Support 3.2 Jan 13, 2006 Apr 13, 2006 Jan 13, 2007 Jan 13, 2008 Apr 10, 2008 Jan 12, 2009 3.3 Jan 22, 2007 Jul 23, 2007 Oct 21, 2007 Jul 22, 2008 Jul 22, 2008 Oct 18, 2009 Jul 22, 2010 4.0 Nov 15, 2007 May 15, 2008 Aug 13, 2008 May 15, 2009 May 15, 2009 Aug 11, 2010 May 15, 2011 4.1 Nov 15, 2007 May 15, 2008 Aug 13, 2008 May 15, 2009 May 15, 2009 Aug 11, 2010 May 15, 2011 4.2 Nov 15, 2007 May 15, 2008 Aug 13, 2008 May 15, 2009 May 15, 2009 Aug 11, 2010 May 15, 2011 5.1 Aug 15, 2008 Feb 13, 2009 May 14, 2009 Feb 13, 2010 Feb 13,2010 May 12, 2011 Feb 13, 2012

Cisco Career Certifications: CCVP v6 Path Expand Your Professional Options and Advance Your Career Professional-level recognition in IP Telephony (VoIP) Recommended Training Through Cisco Learning Partners CCIE CCIE CCVP CCNA CCVP CCNA Expert Professional Associate Cisco Voice over IP Implementing Cisco Unified Communications Manager Part 1 Quality of Service Implementing Cisco Unified Communications Manager Part 2 Troubleshooting Cisco Unified Communications Systems or IP Telephony Troubleshooting http://www.cisco.com/go/certifications

UCM7 (Unified Communications Manager 7) UCM7 is a three day course covering the Delta between CUCM v6 to CUCM v7.0 UCM7 begins where CIPT2 v6 ends. The class covers two areas: The upgrade and installation paths available between versions 4, 5, 6 and 7. The enhancements from UCM 6 to UCM 7

UCM 7 High Level Overview Module 1 Installing Unified Communications Manager v7.0 Understanding Unified Communications Manager 7 Overview of UCM 7 and the differences between versions 4, 5, 6 & 7 Understanding Installation Options Migrating to UCM 7 from v5.x or 6.x Migrating to UCM 7 from v4.x

UCM 7 High Level Overview Cont. Module 2 - New Features in Unified Communications Manager v7.0 Understanding New Features in Cisco Unifed Communications Manager v7.0 Implement E.164 Support + Dialing Support Understanding Global Transformations Normalizing a Global Enterprise Dial Plan using + dialing Using Local Route Groups Configuring Cisco Unified Mobility Enhancements in CUCM v7.0

Thank you Q & A