Administering Cisco Unified Communications Manager (ACUCM) v10.0

Transcription

1 Administering Cisco Unified Communications Manager (ACUCM) v10.0 This five day instructor-led course presented by Cisco training partners to their end customers. Students will learn the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. Course Objectives Upon completing this course, the student will be able to meet these objectives: Demonstrate an overall understanding of the CUCM 10.0 system and its environment Configure CUCM to support IP Phones in multiple locations Configure CUCM to route calls to internal, inter-cluster and PSTN destinations Configure User accounts and multi-level administration Understand User Web Page functionality Configure user features including Intercom, Hunt Groups, Call Pickup and Presence Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access Understand the capabilities of and demonstrate the Bulk Administration Tool Understand and configure the Disaster Recovery System Understand the revised Licensing model for Cisco Unified Communications Understand and demonstrate the use of the Unified Reporting tool Understand and demonstrate the use of the Dialed Number Analyzer Associated Certifications Required Exam(s) Price $3, Duration 5 days (ACUCM/AUC) Methods of Delivery Instructor Led Distance Learning On-Site Student Prerequisites The knowledge and skills that a learner must have before attending this course are as follows: An understanding of IP networking concepts (CC-level) An understanding of traditional digital PBX systems An understanding of basic telephony concepts Business-level competence using the Windows operating system Business-level competence using different Internet browsers Who Should Attend The primary audience for this course is as follows: Customers who will be configuring and maintaining CUCM v10.0 PBX system administrators transitioning to CUCM administration IP networking professionals taking on responsibility for CUCM administration Workers being cross-trained for CUCM administration coverage Cisco Unified Communications system channel partners and resellers Course Outline Module 1: CUCM System Basics Introduction to IP Telephony Traditional Voice vs. IP Telephony Clustering Intra-Cluster Communications CUCM Redundancy Options Deployment Models Campus (Single Site) Deployment Centralized and Distributed Call Processing Deployment Clustering over the IP WAN Call Processing Deployment Hybrid Call Processing Deployment Basics of CUCM Configuration Administrative Interfaces Logging into Administration and Serviceability Logging into Unified Reporting and the Enterprise License Manager Logging into the Disaster Recovery System and Unified OS Administration Navigation Bar Command Line Interface

2 Module 1. CUCM System Basics (cont) Server Redundancy: CM Groups CM Group Configuration Date/Time Group Regions and Codecs Locations Device Pool Configuration Service Parameters Configuration Enterprise Parameters Configuration Module 2. Supporting Phones and Users Configuring CUCM to Support Phones Cisco Unified IP Phone Model Ranges Specialized Cisco IP 89xx and 99xx phones Cisco Jabber Client Phone Button Templates Softkey Template Cisco IP Phone Registration Device Defaults Configuration Phone Configuration Manual Phone Configuration Auto-Registration Using the Bulk Administration Tool (BAT) Deploying new phones and users Auto-Register Phone Tool Configuring CUCM to Support Users CUCM Users Manual User Creation User Import with BAT Importing Users with LDAP Sync LDAP Authentication Understanding User Administration Configuring User Administration Working With Access Control Groups Assigning End Users to Access Control Groups User Web Pages Module 3. Understanding the Dial Plan Dial Plan Overview Dial Plan Components Route Lists, Route Groups, and Devices Call Routing Understanding Digit Analysis Basics of Dial Plan Configuration Translation Patterns Route Plan Report Advanced Dial Plan Configuration Understanding Digit Manipulation External Phone Number Masks Transformation Masks Discard Digits Instructions: PreDot Call Admission Control Automated Alternate Routing (AAR) Survivable Remote Site Telephony (SRST) SRST Operation Class of Control Traditional vs. Line/Device Approach Configuring Partitions and CSSs Partitions and Calling Search Space Time of Day Routing PLAR Application Forced Authorization Codes Module 4. CUCM Features Media Resources Conference Bridge Transcoder Music on Hold Annunciator Media Resource Management Configuring Media Resources

3 Module 4. CUCM Features (cont) User Features Configuring Call Coverage in Cisco Unified Communications Manager Call Coverage in Cisco Unified Communications Manager Hunt Group Overview & Configuration Final Forwarding Shared Lines Call Pickup Directed and Group Call Pickup Other Group Call Pickup Call Park Native Cisco Unified Communications Manager Presence Presence Status on IP Phones CSS vs. Subscribe CSS Configuring Native Cisco Unified Communications Manager Presence Enable Presence-Enabled Call Lists Intercom in Cisco Unified Communications Manager Intercom Architecture Configuring Intercom CUCM Mobility Features Mobile Connect in Cisco Unified Communications Manager Cisco Unified Mobility Architecture Mobile Connect Call Flow: Incoming Calls to Office Phone Mobile Connect Call Flow: Internal Calls Placed from a Remote Phone Configure Remote Destination Profile Configure Remote Destinations System Features CUCM 10.0 Licensing Enterprise License Manager Overview Cisco Unified Reporting Tool LABS: Lab 2-1: Configure the System to Support Cisco IP Phones Lab 2-2: Create and Associate Users Lab 3-1: Configure Basic Dial Plan Elements Lab 3-2: Configure Complex Dial Plan Elements Lab 3-3: Implement Class of Control Lab 4-1: Configure Media Resources Lab 4-2: Configure Hunt Groups and Call Coverage Lab 4-3: Configure Call Pickup and Call Park Lab 4-4: Configure Native Presence with Speed Dial BLF Lab 4-5: Configure Intercom Lab 4-6: Configure Mobile Connect Lab 4-7: Generate Cisco Unified Communications Manager Reports Lab 4-8: Configure IP Phone Services

4 Administering Cisco Unity Connection (AUC) v10.0 Administration Unity Connection (AUC) v10.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 10.0 system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course. Course Objectives Upon completing this course, the student will be able to meet these objectives: Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore the version 10.0 features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection Associated Certifications Required Exam(s) Price Part of 5 day price Duration 2 day (part of 5 Day) Student Prerequisites The knowledge and skills that a learner must have before attending this course are as follows: Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. Basic knowledge of traditional PSTN operations and technologies, including PBX and voic administration tasks Basic understanding of Cisco Unified Communications Manager Methods of Delivery Instructor Led Distance Learning On-Site Who Should Attend The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff Introduction to Cisco Unity Connection for Network Engineering Staff Personnel Course Outline Module 1: Introduction to Unity Connection 10.x An Overview of Cisco Unity Connection What is Cisco Unity Connection? Feature/Capacity Summary Appliance Architecture User Access to Inbox Active-Active, High-Availability Deployment Digital Networking What's New in 10.x? HTTPS Networking Single Sign-on Video Greetings Tenant Partitioning Message Status on Reply/Reply-All Mailbox quota notification Voice Message attachment in HTML Notification Module 2: Administration Interfaces for Cisco Unity Connection Logging into Cisco Unity Connection Applications Platform Administration Application Administration & Interfaces

5 Module 2: Administration Interfaces for Cisco Unity Connection (cont) UC Admin Unified Serviceability Unity Connection Serviceability Unified Reporting ELM OS Admin DRS CLI Module 3. Single Sign-On Connection Users and Contacts Understanding Users and Contacts o Defining Users o Defining Contacts Preparing to Configure Users o Configuring Authentication Rules o Configuring Class of Service o Configuring Schedules and Holidays o Configuring User Templates o Configuring Users o Understanding Contacts o Configuring Contacts Managing Multiple Users o Configuring Multiple Users o Importing Users Using AXL o Importing Users Using LDAP o Importing Users Using Bulk Administration Tool o Reviewing Users Module 4. Understanding Call Handlers and Call Flow Understanding Telephony Integration Understanding Call Agent (CUCM) Routing Requirements Describing Phone System Integration Configuring Phone System Integration How the System Handles Calls Defining Call Routing: Direct and Forwarded Describing Call Routing Direct Describing Call Routing Forwarded Implementing Call Routing Describe Call Handlers Configure Call Handlers Describe Directory Handlers Configure Directory Handlers Describe Interview Handlers Configure Interview Handlers Reviewing Incoming Call Flows Reviewing Incoming Call Handling Components Module 5. Unity Connection Features Understanding the Dial Plan Dial Plan Components o Dial Plan Examples o Dial Plan Configuration Understanding User Features o Describe Video Greetings o Understanding Integrated Messaging vs. Single Inbox o Configuring Integrated Messaging o Configuring Single Inbox Accessing Voice Messaging and User Features o Accessing Voice Messaging o Visual Voic o Implementing ViewMail for Outlook o Personal Communications Assistant (PCA) o Accessing Voice Messaging Using RSS Feeds Implementing Secure Messaging o Secure Messaging vs. Private Messaging o Configuring Secure and Private Messaging Managing Distribution Lists o System Distribution Lists o Private Distribution Lists Creating an Audiotext Application o Audiotext Application Design o Audiotext Application Configuration

6 Module 6: Connection Tools and Reports Greeting Administrator Understanding Greeting Administrator Greeting Administrator Configuration Tools and Reports Using the Bulk Edit Feature Using Task Management Using Cisco Unity Connection Reports Using the Disaster Recovery System Configuring Backups Performing Restore Operations LABS: Lab 1-1: Verifying Connectivity and Call Flow Lab 1-2: Verifying and Configuring Call Handlers Lab 1-3: Working with Users and Extensions in Voice Mail Lab 2-1: Preparing to Configure Users and Contacts Lab 2-2: Managing Users and Contacts Lab 2-3: Managing Multiple Users Lab 3-1: Implementing the Dial Plan Lab 3-2: Understanding User Features Lab 3-3: Implementing Messaging and User Features Lab 4-1: Implementing an Audiotext Application Lab 4-2: Using Cisco Unity Connection Tools and Reports