Convergence: VOIP/UC Business Case. Robin Gareiss Executive Vice President, Sr. Founding Partner

Size: px
Start display at page:

Download "Convergence: VOIP/UC Business Case. Robin Gareiss Executive Vice President, Sr. Founding Partner www.nemertes.com"

Transcription

1 Convergence: VOIP/UC Business Case Robin Gareiss Executive Vice President, Sr. Founding Partner

2 Agenda About Nemertes Business Case for VoIP & UC h Drivers h Getting Started h Team Approach Implementation and Management Costs Recommendations

3 About Nemertes Analyze business value of emerging technologies Advise Fortune 100-2,000 businesses on critical IT strategies t Benchmark reality h 2,500+ IT executives share strategies, costs, vendor satisfaction. Analysts have years experience, including operational Founded d 2002

4 Pre-Approved Business Case: Required? Pre-Approved Business Case Required?

5 Why Create a Business Case? 85% of organizations are working with decreasing or flat IT budgets. Organizations that require a business case are less likely to put projects on hold.

6 Building a Business Case Accurate assessment of current costs h Implementation, operational, capital Identify business & process benefits h Engage business units to understand problems your technology can solve We didn t need to schedule a follow-up call to answer that question? We didn t have to search for that information? We had the benefit of X s insight when we needed it on this project? Confer with business process owners to validate improvement & gain buy- in Test-drive a prototype to uncover problems Measure before and after results! Measure ROI, TCO, NPV

7 Sample TCO Overview for IP Telephony Prepared for: IT Staff Large Global Company HQ & Branch Analysis Cost Analysis The Nemertes Cost Analysis Tools has calculated the following results for your organization. This section provides an overview of the cost benefits of this technology. Your annual IP telphony savings with Avaya: $3,003,840 Your annual IP telephony savings with Cisco: Your annual IP telephony savings with Nortel: Years for cost analysis: Five-year financial gain Percentage of revenue Percentage of IT budget $1,978,447 $2,907,905 7 $15,019,199 with Avaya 0.06% 1% Annualized VOIP Cost Savings Cost Analysis $3,500,000 $3,000,000 $2,500,000 $2,000,000 $1,500,000 $1,000,000 $500,000 $0 $3,003,840 $2,907,905 $1,978,447 $30,000,000 $25,000,000 $20,000,000 $15,000,000 $10,000,000 $5,000,000 Avaya Cisco Nortel Existing TDM Avaya Cisco Nortel $0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Benefit Highlights The Nemertes Cost Analysis Tools has calculated the following annual savings with an Avaya solution: Your MAC Costs will be reduced by.... $1,502,514 Your Voice trunks will be reduced by... $75,262 Your Equip Maintenance will be reduced by.. $171,429 Your Local Loops will be reduced by.... $52,185 Additionally The Nemertes Cost Analysis Tools has calculated the following productivity benefits with an Avaya solution: You can establish 5-digit dialing, intercom, transfer calls, and implement other features between sites. Standardizing on a VOIP product family will prepare your network for collaborative applications. Your mobile workers can 'log on' to phones in any office, receive calls & voic there. Your mobile workers can use wireless VOIP phones to enable mobility within the corporate LAN. Nemertes Research 2009

8 Team Approach Identify business/technology liaisons within IT Identify grassroots help Budget time for discussions with business-units h Leaders in HR, sales, finance, customer service, legal, etc. h Also discuss with managers and staff Don t ask technology questions focus on what problems with their jobs, processes, customer relationships, revenue-generation, etc. Understand business problems, and relate your technology knowledge to solve them Assemble UC team h Multi-disciplinary team network, telecom, application development, contact center, security, business units Engage team in all UC-related decisions

9 Steps for Success

10 VOIP Business Case Is a VOIP business model still necessary? h Yes! Now seeing 12-month paybacks as crucial in many industries for any new IT investment h Executives want to see hard- and soft-dollar costs/savings. h Looking for ROI, TCO, and NPV Challenges exist h Do I need to budget for network upgrades? (54% do upgrade) h What are the true implementation and operational costs? h Do I need third-party management tools? h How much should I invest in training? h How quickly should we move to unified communications?

11 VOIP Costs: Key Findings Overall, capital costs are dropping h Vendors are becoming much more competitive h Large companies saving 30%-90% off list price when dealing directly with vendor-manufacturer Implementation/operational prices 20% higher the first 2 years when compared to TDM h As expertise grows, costs decrease IT training (and cross-training) important h Troubleshooting IP takes 1x-4x longer than TDM More companies spending budget on management tools Cost details available separately

12 VOIP Cost/Benefit Criteria Implementation h Time/expertise Capital Costs h Switch, Handsets, Gateways h Network upgrades h Management tools h Cabling Ongoing operational h Network/WAN h Staff (internal/outsourced) h Maintenance & Licensing h Training Implementation h Cabling costs Capital Savings h Softphones v. handsets h Centralizing voic /um, servers h Hosted Offerings h Audio bridges Ongoing Operational h MACs h Staff Reductions & Retention IT, receptionists, CC turnover h Network, FMC h SIP trunking

13 Nemertes Data: Cost Components Implementation: h Planning, installation, troubleshooting. Internal + consulting Capital: h Capital costs for IP switches, phones, gateways, network upgrades related to the VOIP implementation, IP video and audio bridges, management tools, unified messaging, and traditional voic . For comparison here, we included only VOIP switches and phones (hard phones & soft phones). Ongoing operational: h Time and money companies spend managing and maintaining their VOIP systems.

14 Average VOIP Costs VOIP Costs 2009 Implementation $ 135 Capital $ 408 Operational $ 570 First-year costs $ 1, *Figures for Avaya, Cisco, Nortel, ShoreTel rollouts Average Profit Margins Hardware/software: 15% - 38% Professional Services: 50-55%

15 VOIP Management Tools Spend Average number of employees managing VOIP range from 1 for small companies to 10 for very large companies When managing in-house, they add between one and six tools just to manage VOIP! 43% buy tools 3 years after deployment (20% between 1-2 years)

16 How Did WAN Costs Change With VOIP Project? Average WAN savings: 23%

17 LAN Upgrade Costs IP Telephony Implementations Capital Costs Per Person Number of End Units Cost per end unit* Less than ,000 More than 5,000 All sizes IPT Hardware $667 $411 $342 $554 LAN Upgrade $553 $280 $159 $421 LAN Upgrade: Total Average Capital $1,220 $691 $501 $975 LAN Upgrade: % of Overall Capital 45% 41% 32% 43% *End unit is IP handset, audio bridge, softphone or other end-user device. Includes pricing for all vendors

18 Closing Thoughts: Best Practices to Success Understand business problems UC can solve. Don t rush! Spend time up front educating IT, business units, executives. h Win support internally. Tie VOIP to the overall UC project. Tie UC to corporate green initiatives. h Enables telecommuting, conferencing Understand vendor roadmaps & alignment with your strategy h Architecture & scalability h UC app support h Virtualization plans h Partner expertise

19 Thank You Robin Gareiss Executive Vice President & Sr. Founding Partner

The True Cost of Voice Over IP

The True Cost of Voice Over IP The True Cost of Voice Over IP As VOIP Becomes Mainstream, Costs Level Out, Benefits Increase By Robin Gareiss Executive Vice President & Sr. Founding Partner, Nemertes Research Executive Summary The majority

More information

Avoid Network Readiness Risks with The Phybridge UniPhyer

Avoid Network Readiness Risks with The Phybridge UniPhyer Avoid Network Readiness Risks with The Phybridge UniPhyer Save over 50% of the cost and 80% in deployment time Receive 100% of the features and functionality of a converged network NO COMPROMISES Allocate

More information

The Business Case for Voice Over IP What do large VOIP rollouts truly cost and how do vendors compare?

The Business Case for Voice Over IP What do large VOIP rollouts truly cost and how do vendors compare? ISSUE PAPER The Business Case for Voice Over IP What do large VOIP rollouts truly cost and how do vendors compare? By Robin Gareiss, Executive Vice President & Sr. Founding Partner, Nemertes Research Executive

More information

Convergence: VOIP and UC Implementation Strategiest Johna Till Johnson. President and Senior Founding Partner www.nemertes.com

Convergence: VOIP and UC Implementation Strategiest Johna Till Johnson. President and Senior Founding Partner www.nemertes.com Convergence: VOIP and UC Implementation Strategiest Johna Till Johnson President and Senior Founding Partner www.nemertes.com Agenda About Nemertes Technology Overview & Adoption Trends Organizing to Implement

More information

Unified Communications, Diverse Benefits

Unified Communications, Diverse Benefits TECHNOLOGY SOLUTIONS Unified Communications, Diverse Benefits Adopting a unified communications platform increases productivity, reduces costs and improves end-user service. Your staff may sit in cubicles

More information

The ROI of IP Telephony Management A compelling look at the hard numbers behind costs, benefits of IPT monitoring & management

The ROI of IP Telephony Management A compelling look at the hard numbers behind costs, benefits of IPT monitoring & management ISSUE PAPER The ROI of IP Telephony Management A compelling look at the hard numbers behind costs, benefits of IPT monitoring & management By Robin Gareiss, Executive Vice President & Sr. Founding Partner,

More information

The Total Cost of Ownership for Unified Communications. Hyoun Park Research Analyst Collaboration and Integrated Communications

The Total Cost of Ownership for Unified Communications. Hyoun Park Research Analyst Collaboration and Integrated Communications The Total Cost of Ownership for Unified Communications Hyoun Park Research Analyst Collaboration and Integrated Communications AberdeenGroup 2011 Agenda for this Webinar Who was surveyed for this study?

More information

TRUE COST OF OWNERSHIP FOR UNIFIED COMMUNICATIONS

TRUE COST OF OWNERSHIP FOR UNIFIED COMMUNICATIONS brought to you by ISSUE PAPER TRUE COST OF OWNERSHIP FOR UNIFIED COMMUNICATIONS How Vendor Selection Impacts ROI By Robin Gareiss President, Nemertes Research Q2 15 True Cost of Ownership for Unified Communication

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

Unified Communications. Comprehensive upgrade to the voice services for PBC

Unified Communications. Comprehensive upgrade to the voice services for PBC Unified Communications Comprehensive upgrade to the voice services for PBC 1 Project Initiation Request for funding/bcc approval 1 Evaluation Methodology ISS developed lab criteria and testing methodology

More information

How to Determine TCO for IP Telephone Systems

How to Determine TCO for IP Telephone Systems How to Determine TCO for IP Telephone Systems HOW TO DETERMINE TCO FOR IP TELEPHONE SYSTEMS 2 INSIDE: 3 4 5 6 7 8 9 10 11 12 Getting Started What is TCO for UC? Count up Operational Costs Consider the

More information

Voice and Video over IP: Leveraging Network Convergence for Collaboration

Voice and Video over IP: Leveraging Network Convergence for Collaboration ISSUE PAPER Voice and Video over IP: Leveraging Network Convergence for Collaboration By Melanie Turek, Senior Vice President & Founding Partner Nemertes Research Executive Summary For several years, the

More information

Minimizing Costs, Maximizing Value of IP Telephony

Minimizing Costs, Maximizing Value of IP Telephony Minimizing Costs, Maximizing Value of IP Telephony By Irwin Lazar VP and Service Director, Nemertes Research Executive Summary IT leaders face the challenge of delivering improved collaboration capabilities

More information

White paper: Multi-vendor IP telephony management: challenges and solutions

White paper: Multi-vendor IP telephony management: challenges and solutions White paper: Multi-vendor IP telephony management: challenges and solutions May 2007 By Integrated Research An increasing number of enterprises are faced with the challenge of supporting and maintaining

More information

UC & C Success Requires a Services Lead Approach

UC & C Success Requires a Services Lead Approach UC & C Success Requires a Services Lead Approach Presented by Zeus Kerravala Principal Analyst 2014 ZK RESEARCH, A DIVISION OF KERRAVALA CONSULTING The Business Climate is Changing Technology Solution

More information

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President

More information

Assessing IP Telephony Total Cost of Ownership

Assessing IP Telephony Total Cost of Ownership Assessing IP Telephony Total Cost of Ownership By Tim Smith Senior Research Analyst, Nemertes Research Executive Summary Understanding total cost of ownership (TCO) of IP telephony (IPT) and unified communications

More information

To IP or Not To IP That is the question

To IP or Not To IP That is the question To IP or Not To IP That is the question As an end user you have many choices with regard to telecommunication including provisioning with PBX s converged PBX s or Key Hybrid systems or pure IP Telephony.

More information

PETER CUTLER SCOTT PAGE. November 15, 2011

PETER CUTLER SCOTT PAGE. November 15, 2011 Future of Fax: SIP Trunking PETER CUTLER SCOTT PAGE November 15, 2011 QUESTIONS AND ANSWERS TODAY S SPEAKERS Peter Cutler Vice President of Sales Instant InfoSystems Scott Page Subject Matter Expert Dialogic

More information

City of Sacramento VoIP Deployment Project. Presentation to State of California IP Telephony Working Group

City of Sacramento VoIP Deployment Project. Presentation to State of California IP Telephony Working Group City of Sacramento VoIP Deployment Project Presentation to State of California IP Telephony Working Group Project Scope To Convert 4000+ SBC Centrex analog lines to City owned and operated VoIP Phone System

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

Unified Communications. ebook

Unified Communications. ebook Unified Communications ebook Unified Communications ebook Chapter 1: Technology Overview Chapter 2: Business Benefits Chapter 3: Top 3 Myths Chapter 4: What Do I Need? Chapter 5: Why World Wide Technology?

More information

Third-Party VOIP Management on the Rise What s driving the trend toward managed services, and what are the keys to success?

Third-Party VOIP Management on the Rise What s driving the trend toward managed services, and what are the keys to success? ISSUE PAPER Third-Party VOIP Management on the Rise What s driving the trend toward managed services, and what are the keys to success? By Robin Gareiss, Executive Vice President & Sr. Founding Partner,

More information

Assessing the Business and Financial Impact of IP Unified Communications Systems

Assessing the Business and Financial Impact of IP Unified Communications Systems White paper Assessing the Business and Financial Impact of IP Unified Communications Systems The ShoreTel TCO Tool as a comprehensive analytical guide to the decision-making process Table of Contents Page

More information

How To Make A Cell Phone Converged Into A Cell Network

How To Make A Cell Phone Converged Into A Cell Network MPLS: Enabling Fixed-Mobile Convergence Barry M. Tishgart Vice President, Managed Services 2006 11 10 SPRINT, the "Going Forward" logo, the NEXTEL name and logo and other trademarks are trademarks of Sprint

More information

Enabling Enterprise Mobility and Collaboration through IP Convergence. Mike Argy Global Converged Solutions Manager sprint.

Enabling Enterprise Mobility and Collaboration through IP Convergence. Mike Argy Global Converged Solutions Manager sprint. Enabling Enterprise Mobility and Collaboration through IP Convergence Mike Argy Global Converged Solutions Manager sprint.com/convergence Agenda Company Overview and Solutions Focus Technology Overview

More information

ICTTEN5168A Design and implement an enterprise voice over internet protocol and a unified communications network

ICTTEN5168A Design and implement an enterprise voice over internet protocol and a unified communications network ICTTEN5168A Design and implement an enterprise voice over internet protocol and a unified communications network Release: 1 ICTTEN5168A Design and implement an enterprise voice over internet protocol and

More information

Ten Steps to a Successful Business Phone System Implementation. By Clare Kaufman

Ten Steps to a Successful Business Phone System Implementation. By Clare Kaufman Ten Steps to a Successful Business Phone System Implementation By Clare Kaufman Contents Introduction...2 Planning a Business Phone Solution...2 1. Define business requirement...3. 2. Line Up Technical

More information

VoIP and IP Telephony A Carrier s s Perspective

VoIP and IP Telephony A Carrier s s Perspective VoIP and IP Telephony A Carrier s s Perspective GLOBAL CAPABILITY. PERSONAL ACCOUNTABILITY. Richard McCammond Senior Consultant Convergence April 8, 2008 2008 Verizon. All Rights Reserved. PTEXXXXX XX/08

More information

ASSESSING THE BUSINESS AND FINANCIAL IMPACT OF IP UNIFIED COMMUNICATIONS SYSTEMS

ASSESSING THE BUSINESS AND FINANCIAL IMPACT OF IP UNIFIED COMMUNICATIONS SYSTEMS WHITE PAPER ASSESSING THE BUSINESS AND FINANCIAL IMPACT OF IP UNIFIED COMMUNICATIONS SYSTEMS The ShoreTel TCO Tool as a comprehensive analytical guide to the decision-making process Table of Contents 1.

More information

Bell Voice and Unified Communications Solutions. Professional services overview

Bell Voice and Unified Communications Solutions. Professional services overview Bell Voice and Unified Communications Solutions Professional services overview New ways of communicating and collaborating Voice technology is changing Traditional phone lines -6% VoIP lines 21% And so

More information

VoIP: Challenges, Drivers, Hurdles and Recommendations. By Robin Gareiss Executive VP & Sr. Founding Partner for Nemertes Research SPECIAL REPORT

VoIP: Challenges, Drivers, Hurdles and Recommendations. By Robin Gareiss Executive VP & Sr. Founding Partner for Nemertes Research SPECIAL REPORT SPECIAL REPORT VoIP: Challenges, Drivers, Hurdles and Recommendations By Robin Gareiss Executive VP & Sr. Founding Partner for Nemertes Research Sponsored Exclusively By: This Special Advertising Section

More information

August 24, 2007 Are You Ready For Unified Communications?

August 24, 2007 Are You Ready For Unified Communications? August 24, 2007 Are You Ready For Unified Communications? by Elizabeth Herrell for Infrastructure & Operations Professionals Making Leaders Successful Every Day For IT Infrastructure & Operations Professionals

More information

Enterprise Phone Systems. The Complete Buyer s Guide

Enterprise Phone Systems. The Complete Buyer s Guide Enterprise Phone Systems The Complete Buyer s Guide SMB Technologies: Enterprise Phone Systems Executive Summary Even with the rise of new communication forms, telephony systems are still an essential

More information

WHITE PAPER. Unified Communications: Comparing Avaya and ShoreTel Solutions

WHITE PAPER. Unified Communications: Comparing Avaya and ShoreTel Solutions WHITE PAPER Unified Communications: Comparing Avaya and ShoreTel Solutions Table of Contents 1. Introduction...3 2. Platform comparison...3 3. Deployment comparison...4 4. Management and administration

More information

Building a Business Case for IP Telephony for Small and Medium Businesses

Building a Business Case for IP Telephony for Small and Medium Businesses Building a Business Case for IP Telephony for Small and Medium Businesses Helen Chan Senior Analyst Small & Medium Business Strategies The Yankee Group hchan@yankeegroup.com Copyright 2003, the Yankee

More information

The Business Case for Unified Communications November 2013

The Business Case for Unified Communications November 2013 Wikipedia s definition of Unified Communications (UC): UC is the integration of real-time communication services, such as: Instant messaging (chat) Presence information Telephony (including IP telephony)

More information

SIP Trunking and Architecture

SIP Trunking and Architecture SIP Trunking and Architecture ITEXPO 2010 Steve Weinstock Sr Technology Partner Program Manager January, 2010 Agenda ShoreTel introduction Why move to IP Telephony? Simplicity, Reliability & Scalability

More information

Avaya SME ATA01225IEN Avaya IP Office Professional Certification Implementation Training Workshop ($1,500) Synopsis/Audience:

Avaya SME ATA01225IEN Avaya IP Office Professional Certification Implementation Training Workshop ($1,500) Synopsis/Audience: Avaya SME ATA01225IEN Avaya IP Office Professional Certification Implementation Training Workshop ($1,500) Synopsis/Audience: This 5-day, hands-on course is designed for Avaya Business Partners and Technicians

More information

SMB Buyer s Guide to Unified Communications

SMB Buyer s Guide to Unified Communications SMB Buyer s Guide to Unified Communications A T3i Group White Paper Terry White Senior Program Director T3i Group twhite@t3igroup.com Tel: 973.602.0115 www.t3igroup.com SMB Buyer s Guide to Unified Communications

More information

Unified Communications for Healthcare Delivering positive ROI from improved communication and collaboration

Unified Communications for Healthcare Delivering positive ROI from improved communication and collaboration Unified Communications for Healthcare Delivering positive ROI from improved communication and collaboration By Irwin Lazar Vice President Communications Research, Katherine Trost, Research Analyst, Nemertes

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

VoIP Survivor s s Guide

VoIP Survivor s s Guide VoIP Survivor s s Guide Can you really save $, improve operations, AND achieve greater security and availability? Presented by Peggy Gritt, Founder and CEO of the VoIP A non-biased organization for the

More information

Cisco BE6K Solutions from TA Networks

Cisco BE6K Solutions from TA Networks Cisco BE6K Solutions from TA Networks We ve been deploying Cisco UC since 2001 get quotes online at why us We ve been advising customers on, deploying and supporting Cisco UC deployments for 15 years.

More information

Understanding the Total Cost of Unified Communications

Understanding the Total Cost of Unified Communications Understanding the Total Cost of Unified Communications October 2011 Prepared by: Zeus Kerravala Understanding the Total Cost of Unified Communications by Zeus Kerravala October 2011 º º º º º º º º º º

More information

ROI TOOL INSTRUCTIONS (V4.1)

ROI TOOL INSTRUCTIONS (V4.1) $360,000 $350,000 $340,000 $330,000 $320,000 $310,000 $300,000 $290,000 $359,245 $322,171 $356,995 Current Solution Cost $320,140 Proposed Solution Cost $354,813 $318,170 $352,696 $316,258 $350,642 Year

More information

plantemoran.com Understanding & Applying Unified Communications

plantemoran.com Understanding & Applying Unified Communications plantemoran.com Understanding & Applying Unified Communications Confusion in the Market UC means different things Many products with Unified in the name UC is often sold as a thing you buy Integrated VM

More information

Cisco IP Telephony. Presented By Alastair Brand NETintellect

Cisco IP Telephony. Presented By Alastair Brand NETintellect Cisco IP Telephony Presented By Alastair Brand NETintellect Agenda Cisco IPT Components Features and Benefits of IPT Solutions Case Study Productivity Case Study Cost Savings Conclusion Cisco IPT Components

More information

Untangle communication complexity with ShoreTel s brilliantly simple solution

Untangle communication complexity with ShoreTel s brilliantly simple solution Untangle communication complexity with s brilliantly simple solution 2 UNTANGLING COMPLEXITY Untangle complexity Change is a constant today. The Internet has transformed business into an always-on world

More information

SIP Trunking: Second-Wave Benefits

SIP Trunking: Second-Wave Benefits Trunking: Second-Wave Benefits trunking initially provided network savings to customers, but there are additional "second-wave" benefits to consider Reference Code: OT00050-002 Publication Date: January

More information

Results from Enterprise Connect 2013. Business starts with a conversation, and we re changing the conversation.

Results from Enterprise Connect 2013. Business starts with a conversation, and we re changing the conversation. Results from Enterprise Connect 2013 Business starts with a conversation, and we re changing the conversation. RFP: UC Without Buying a New PBX Siemens Enterprise Communications (now Unify) and OpenScape

More information

SBC VoIP. Patrick Hurley Systems Engineer SBC DataComm. January 26th, 2005

SBC VoIP. Patrick Hurley Systems Engineer SBC DataComm. January 26th, 2005 SBC VoIP Patrick Hurley Systems Engineer SBC DataComm January 26th, 2005 1 VoIP Lessons Learned Understand what you expect to get out of VoIP Simpler Moves, Adds & Changes? New Applications? Mobility?

More information

Cost Reduction with a Unified Communications Solution. Alex Nanos Unified Communications Solutions Specialist Microsoft Canada

Cost Reduction with a Unified Communications Solution. Alex Nanos Unified Communications Solutions Specialist Microsoft Canada Cost Reduction with a Unified Communications Solution Alex Nanos Unified Communications Solutions Specialist Microsoft Canada Agenda The Economics of Software-Powered Communications Forrester Consulting

More information

[Asterisk IP Telephony Solutions]

[Asterisk IP Telephony Solutions] 2016 [Asterisk IP Telephony Solutions] Azim U. Hoque President University IT Forum Bangladesh 1/30/2016 Workshop on Asterisk IP Telephony Solutions Over the existing Wi-Fi, LAN/MAN/WAN/ EPN/VPN, 3G and

More information

Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies. October 18-19, 2011

Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies. October 18-19, 2011 Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies Grant Bykowy, Director Voice & IP Communications Product Management & Marketing October 18-19, 2011 How can the

More information

Waiting for a compelling event?

Waiting for a compelling event? Waiting for a compelling event? Waiting for a compelling event to kick off bringing your telephone system into the 21st century is probably costing you money. Not many senior managers under-estimate the

More information

Managing Availability and Failure Avoidance

Managing Availability and Failure Avoidance Innovate Integrate Transform Interaction Information Networks Managing Availability and Failure Avoidance Phil Edholm President and Principal Business Continuity is Availability Most organizations have

More information

Unified Trading Communications

Unified Trading Communications SOLUTIONS BRIEF SOLUTIONS BRIEF Unified Trading Communications Make sure your trading teams operate at peak efficiency with advanced communications and collaboration solutions from IP Trade. INTUITIVE

More information

Evolution & Revolution. Avaya s Reference Architecture For Unified Communications. Gianluca Attura Amministratore Delegato Avaya Italia S.p.A.

Evolution & Revolution. Avaya s Reference Architecture For Unified Communications. Gianluca Attura Amministratore Delegato Avaya Italia S.p.A. Evolution & Revolution Avaya s Reference Architecture For Unified Communications Gianluca Attura Amministratore Delegato Avaya Italia S.p.A. Avaya Customer Experiences Challenge From 100-200 Strategic

More information

WHY MIGRATE TO IP TELEPHONY?

WHY MIGRATE TO IP TELEPHONY? WHY MIGRATE TO IP TELEPHONY? A By Introduction Since its emergence in the mid-90s, IP Communications is finally coming into its own as a communications technology that can be trusted. Twentysix percent

More information

Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise

Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise The Changing Landscape IP-based unified communications is widely deployed in enterprise networks, both for internal calling

More information

STL Communications Technology Fair Avaya CS1000 Direction and Migration Strategies

STL Communications Technology Fair Avaya CS1000 Direction and Migration Strategies STL Communications Technology Fair Avaya CS1000 Direction and Migration Strategies Utility Services 6.2 Case Study 1 Technology Refresh Opportunity Customer Mid sized University Release 4.x CS1000M Single

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

The Struggle to Unify Communications

The Struggle to Unify Communications The Struggle to Unify Communications Art Schoeller Principal Analyst Unified Communications and Contact Centers IT Roadmap Chicago March 15, 2011 1 2010 2009 Forrester Research, Inc. Reproduction Prohibited

More information

Saving Money and Simplifying Architecture with the Session Initiation Protocol

Saving Money and Simplifying Architecture with the Session Initiation Protocol SIP-O-Nomics Saving Money and Simplifying Architecture with the Session Initiation Protocol By Irwin Lazar Vice President, Communications Research, Nemertes Research Executive Summary SIP, the Session

More information

PBX INSTALLED BASE IN THE UNITED STATES (MILLIONS OF LINES)

PBX INSTALLED BASE IN THE UNITED STATES (MILLIONS OF LINES) any phone. Lines are accessed by pressing an associated button, which originally was a mechanical key. Internal calls can be made using an intercom button and, as in the PBX, bypass the public telephone

More information

Cisco Smart Business Communications System: A New Way for Small Business to Communicate

Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System (SBCS) is a complete system of voice, data, video, and wireless networking

More information

The Cost Advantages of Using a Hosted Unified Communications Service A Total-Cost-of-Ownership Guide for Small and Mid-sized Businesses (SMBs)

The Cost Advantages of Using a Hosted Unified Communications Service A Total-Cost-of-Ownership Guide for Small and Mid-sized Businesses (SMBs) The Cost Advantages of Using a Hosted Unified Communications Service A Total-Cost-of-Ownership Guide for Small and Mid-sized Businesses (SMBs) Introduction: Making UC Affordable The Web has empowered organizations

More information

RETHINKING UNIFIED COMMUNICATIONS

RETHINKING UNIFIED COMMUNICATIONS RETHINKING UNIFIED COMMUNICATIONS A Total Cost of Ownership Comparison of Top Vendors Prepared for Nortel - by: Info-Tech Research Group www.infotech.com/indaba SUMMARY Total Cost of Ownership (TCO) is

More information

Anthony Caragol Gonzalo Escarrá

Anthony Caragol Gonzalo Escarrá Anthony Caragol Gonzalo Escarrá #SWCEvents Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Skype for Business 2015 Demonstration Getting Started About SWC Technology

More information

How To Make A Successful Business From A Profit

How To Make A Successful Business From A Profit UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations At NEC, we understand these challenges

More information

Click on the PBX icon on the Admin screen to start building your PBX. The Phones page shows all the Phone Accounts and Hunt Groups you have created.

Click on the PBX icon on the Admin screen to start building your PBX. The Phones page shows all the Phone Accounts and Hunt Groups you have created. Creating a PBX The PBX feature allows you to put phones on your desks, which can make, receive, transfer and conference without investing in a physical PBX. It has all the features of a standard PBX system

More information

Best Practices for deploying unified communications together with SIP trunking connectivity

Best Practices for deploying unified communications together with SIP trunking connectivity An Allstream White Paper Best Practices for deploying unified communications together with SIP trunking connectivity An Allstream White Paper 1 Table of contents Correct identification and maximization

More information

Level: 3 Credit value: 9 GLH: 80. QCF unit reference R/507/8351. This unit has 6 learning outcomes.

Level: 3 Credit value: 9 GLH: 80. QCF unit reference R/507/8351. This unit has 6 learning outcomes. This unit has 6 learning outcomes. 1. Know telephony principles. 1.1. Demonstrate application of traffic engineering concepts Prioritization of voice traffic Trunking requirements Traffic shaping. 1.2.

More information

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations of all types continually looking

More information

understanding total cost of

understanding total cost of understanding total cost of for IP telephony solutions Position Paper A study from an independent research and consulting group reveals that a customer deploying a Nortel Networks IP telephony solution

More information

Enhanced Enterprise SIP Communication Solutions

Enhanced Enterprise SIP Communication Solutions Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing

More information

UC Implementation Strategies

UC Implementation Strategies UC Implementation Strategies By Robin Gareiss, Executive VP & Senior Founding Partner, and Irwin Lazar, VP and Service Director, Nemertes Research Executive Summary Organizations increasingly are adopting

More information

Cisco Smart Business Communications System: A New Way for Small Business to Communicate

Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System: A New Way for Small Business to Communicate The Cisco Smart Business Communications System (SBCS) is a complete system of voice, data, video, and wireless networking

More information

Enterprise Mobility Solution Puts Unified Communications on the Smartphones Employees Love

Enterprise Mobility Solution Puts Unified Communications on the Smartphones Employees Love Enterprise Mobility Solution Puts Unified Communications on the Smartphones Employees Love Advanced Network Systems now offers ShoreTel s Mobility Solution. ShoreTel Mobility enables businesses of all

More information

GENBAND Overview and UC Solution. -Common Platform Uncommon Performance

GENBAND Overview and UC Solution. -Common Platform Uncommon Performance GENBAND Overview and UC Solution -Common Platform Uncommon Performance Corporate Profile Employees 2,200 Solutions Switching, Networking and Applications Operations 50 Sales and Support Centers Market

More information

business phone systems

business phone systems SDN Communications business phone systems Combine and streamline your communication tools www.sdncommunications.com avaya phone systems improve business agility - reduce costs - increase productivity If

More information

WHITE PAPER. Unified Communications: Comparing Cisco and ShoreTel Solutions

WHITE PAPER. Unified Communications: Comparing Cisco and ShoreTel Solutions WHITE PAPER Unified Communications: Comparing Cisco and ShoreTel Solutions Table of Contents 1. Introduction...3 2. Platform comparison...3 3. Deployment comparison...5 4. Management and administration

More information

Making it work: Using Cisco and Microsoft Lync to Drive Collaboration

Making it work: Using Cisco and Microsoft Lync to Drive Collaboration WHITE PAPER Making it work: Using Cisco and Microsoft Lync to Drive Collaboration This paper discusses what IT and telco managers need to know about interoperability between Cisco and Microsoft Lync systems

More information

Enterprise VoIP: A Risky Business Without the Right Tools

Enterprise VoIP: A Risky Business Without the Right Tools Enterprise VoIP: A Risky Business Without the Right Tools OVERVIEW VoIP deployment isn t without its risks. Investment in IP telephony is the same as any investment the greater the potential return, the

More information

Benefits of Using Microsoft UC Solutions for Education

Benefits of Using Microsoft UC Solutions for Education Microsoft s UC Solution for Edu Carl Kishel Technology Strategist Microsoft Education What is Microsoft UC? Email and Calendar Integrated Voicemail (Unified Messaging) Enterprise Voice/Telephony, IM, Presence,

More information

Leadership and Technology: A Total-Cost-of-Ownership Comparison for Unified Communications and Collaboration

Leadership and Technology: A Total-Cost-of-Ownership Comparison for Unified Communications and Collaboration USD WHITE PAPER Leadership and Technology: A Total-Cost-of-Ownership Comparison for Unified Communications and Collaboration Sponsored by Cisco Systems, Inc -- September 2013 Executive Summary Midsize

More information

2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks)

2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks) Course Title: Prerequisites: Training Program (5 months) IP Implementation in Private Branch Exchanges Must fresh graduates Communication/Electronics Engineers" 1- Soft Skills Training (4 weeks) 1. Communication

More information

Truly Unified Communications. This could be your corporate network:

Truly Unified Communications. This could be your corporate network: The Comdasys MC Solution brings the features of your IP-PBX to your mobile phone in the palm of your hand. Its two components, the MC Controller and the MC Client, will enhance your business mobility.

More information

The Communications Partner That Can Transform Your Business

The Communications Partner That Can Transform Your Business The Communications Partner That Can Transform Your Business Broadcore s comprehensive service offering is very valuable to our organization. We no longer manage several different providers to get reliable

More information

Lync The Elephant in The Room

Lync The Elephant in The Room Lync The Elephant in The Room How to Win advocating For, Against or With Lync Kevin Kieller Partner, EnableUC kkieller@enableuc.com @kkieller What do you want to do? Do you sell or install Lync voice and

More information

Cisco Integrated Video Surveillance Solution: Expand the Capabilities and Value of Physical Security Investments

Cisco Integrated Video Surveillance Solution: Expand the Capabilities and Value of Physical Security Investments Cisco Integrated Video Surveillance Solution: Expand the Capabilities and Value of Physical Security Investments What You Will Learn In many enterprises, physical security departments are making a notable

More information

Event Services Company Stays Connected with Unified Communications Solution

Event Services Company Stays Connected with Unified Communications Solution Microsoft Office System Customer Solution Case Study Event Services Company Stays Connected with Unified Communications Solution Overview Country or Region: United States Industry: Professional services

More information

Unified Communications: Comparing Cisco and ShoreTel Solutions

Unified Communications: Comparing Cisco and ShoreTel Solutions WHITE PAPER Unified Communications: Comparing Cisco and Solutions Side-by-side comparison is conclusive: unlike Cisco, s all-in-one UC solution is designed to deliver lower total cost of ownership (TCO).

More information

UNIFIED COMMUNICATIONS AND THE POWER OF SUCCESS:

UNIFIED COMMUNICATIONS AND THE POWER OF SUCCESS: UNIFIED COMMUNICATIONS AND THE POWER OF SUCCESS: UNDERSTANDING THE UNIFIED COMMUNICATIONS, TELEPHONY AND COLLABORATION by Nate Ulery What is Unified Communications (UC)? How can a UC solution affect an

More information

IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week

IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week Course Title: No. of Hours: IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week 1 Course Duration: 3 Months (12weeks) No. Of Hours: 7 Hrs./Day- 5 days/week.

More information

white paper How SHoreTel Unified CommUniCaTionS CompareS To avaya

white paper How SHoreTel Unified CommUniCaTionS CompareS To avaya WHITE PAPER How ShoreTel Unified Communications Compares to Avaya Table of Contents 1. Introduction...3 2. Platform comparison...3 3. Deployment comparison....4 4. Management and administration comparison...5

More information

Calculate Your Savings

Calculate Your Savings Calculate Your Savings See how the right phone system can improve your bottom line. Are you missing important calls and lost revenue? Are missing important calls and lost revenue? Could you provide a better

More information

Voice over IP Technologies

Voice over IP Technologies Voice over IP Technologies Voice Over IP Overview VoIP is an emerging technology that allows voice calls to be made over an IP network. Vendors have been pushing VoIP for a few years, but many potential

More information

Anthony Caragol Lync MVP. Gonzalo Escarrá Lync Technical Lead

Anthony Caragol Lync MVP. Gonzalo Escarrá Lync Technical Lead Anthony Caragol Lync MVP Gonzalo Escarrá Lync Technical Lead Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Lync 2013 Demonstration Skype for Business Getting Started

More information