Combining new technologies: SAP Cloud for Sales and HANA Cloud Integration at Cavalier Your logo Arnaud Sergent - SAP Joeri Seghers - Expertum SAPience.be TECHday 14 1
Agenda 1- Introduction 2- SAP Cloud for Customer Solution 3- HANA Cloud Integration: Process and Data Integration on one Platform 4- Data Integration 5- Process Integration 6- Conclusion
1. Introduction
Cavalier Cavalier has focused on producing the most delicious Belgian chocolate since 1996. Cavalier s objective is to have customers that enjoy the most delicious chocolate in a healthy way They accomplish this mission with 30 employees in Belgium Cavalier is innovator in a range of Belgian chocolates with sweeteners from Stevia Cavalier has sales in +/- 50 countries worldwide Part of the Verdegem Group SAPience.be TECHday 14 4
Expertum History Founded in April 2006 by 2 ex-sap BeLux employees Today Team of 55+ SAP Experts and Project Managers Mission Exceed client expectations by providing top-quality expertise Provide our people a safe environment for personal and professional growth Strenght Highly skilled & experienced SAP consultants in all SAP areas, combined with a wide industry knowledge in several domains SAPience.be TECHday 14 5
Expertum 8 areas of SAP Expertise Innovation in Solutions & Technologies HANA CRM- C4C HCI Knowledge Management - Product & Service Development SAPience.be TECHday 14 6
Expertum SAPience.be TECHday 14 7
2. SAP Cloud for Customer solution
The Cloud for Customer Solution: Innovate in Cloud SAP CLOUD FOR CUSTOMER ENGAGEMENT Innovate In Cloud
The Cloud for Customer Solution : easy logon
The Cloud for Customer Solution : overview of the suite SAP Cloud for Social Engagement SAP Cloud for Marketing SAP Cloud for Sales SAP Cloud for Service
The Integrated Cloud for Sales Solution: functionalities Cloud for Sales functionalities Collaboration & Social Feeds, Followers and @mentions Internal, Customers, Partners Deal Sites Social Selling Account Management & Intelligence Fast Account & Contact Updates 360 Customer Intelligence Opportunity Management & Insight Easy Lead, Opportunity & Activity Tracking Competitor Insight Guided Selling Groupware Integration Full-Featured with 2-way Sync Support for Microsoft Outlook and Lotus Notes Mobile Complete mobile apps, no extra cost Support for ipad, iphone, Blackberry & Android Productivity & Personalization Flags Tags Shelf Real-Time Analytics Dashboards & forecasting Integration Configurable custom reports Account 360 Quick Creates Mash-ups with SAP BW & Business Objects Pre-built integration to SAP ERP, SAP CRM, SAP JAM, InsideView, Xactly and more Mashups with most other apps User-Defined Fields Workflow
The Integrated Cloud for Sales Solution: user interface
The Cloud for Customer Solution: Turn insight into action SAP CLOUD FOR CUSTOMER ENGAGEMENT Innovate In Cloud Across Marketing, Sales, Service, Commerce, Social & Mobile Verticalize To win in key industries Turn Insight Into Action With predictive analytics powered by HANA
The Cloud for Customer Solution: powered by HANA SAP Cloud for Social Engagement SAP Cloud for Marketing SAP Cloud for Sales SAP Cloud for Service SAP Cloud for Customer on HANA Cloud Platform SAP HANA HANA AS AS A A PLATFORM
The Cloud for Customer Solution: Leverage on-premise SAP CLOUD FOR CUSTOMER ENGAGEMENT Innovate In Cloud Across Marketing, Sales, Service, Commerce, Social & Mobile Verticalize To win in key industries Turn Insight Into Action With predictive analytics powered by HANA Leverage On-Premise With hybrid solutions, private cloud, and end-to-end integration
The Cloud for Customer Solution: integrated solution via HCI SAP Cloud for Social Engagement SAP Cloud for Marketing SAP Cloud for Sales SAP Cloud for Service SAP Cloud for Customer on HANA Cloud Platform HANA SAP HANA HANA Cloud AS AS Integration A A PLATFORM SAP ERP SAP CRM SAP BI Non SAP
3. SAP HANA Cloud Integration
Integration requirements for cloud deployments Line Of Business IT Single source of truth and master data synchronization Data security and compliance Real-time business process integration Support for complex landscapes Integrated user experience Choice of integration technology Rapid deployment End-to-end monitoring and support
HANA Cloud Integration SAP HANA Cloud Integration Real-Time Process Integration Prepackaged Integration flows SAP On-Premise SAP Cloud Applications 3 rd Party On-Premise Data Integration Community and Marketplace 3 rd Party Solutions Key Benefits: Strategic platform for OD-OD and OP-OD integration for all SAP customers Cloud enabled by design with characteristics such as Multi-tenancy, Automated failover, rolling software updates, Scalability and subscription-based usage Pre-packaged integration content and connectivity options offered by SAP and partners Strong focus on security including database isolation and support for key security protocols.
SAP HANA Cloud Integration One platform for process and data integration Process Integration SAP HANA Cloud Integration Data Integration Objective Chaining of process steps Synchronization of data Interaction Type System-to-System System-to-System Coupling to Application Process-Level Data-Level Primary Trigger Application Event Schedule Urgency of Completion Unit of Data Exchange Specific Requirements Near Real-Time / Real-Time Single Business Objects Transactional Process Integrity Reliability (Guaranteed Delivery) Message Orchestration Batch Bulk-Data Data Quality Services: Cleansing, Matching, Consolidation Complex transformation from multiple data sources Mass Data Handling
SAP HANA Cloud Integration Technology Capabilities: Content: Core runtime for processing, transformation and routing of messages Out-of-the-box connectivity support (SOAP, IDOC, SuccessFactors, HANA, sftp, etc) Web User Interface for configuration of data integration and integration flows Web User Interface for design of new data flows with roles for designer, operators, administrators Mapping and Transformation Security Monitoring and Administration Provisioning Pre-packaged Integration Content Data Integration & Consolidation Connectivity Service Development and Life Cycle Management SAP HANA Cloud Integration Authentication & Authorization Web and Eclipse-based user interfaces Governance & SLAs Extensibility / Adapter SDK Failover, Backup & Recovery Pre-packaged integration content includes mappings, API and adapter configuration, connectivity Integration mappings portable from PI on premise Flexible framework to extend and customize for your specific needs Eclipse based design time for new process integration flows
4. Data Integration
HCI Agent HANA Cloud Integration Example 1: Sales and Operations Planning Integration Data Integration for HANA based applications in the cloud SAP Sales & Operations Planning is a HANA based application in the cloud that enables organizations to profitably align supply and demand in real-time Securely pipe massive data from SAP ERP and APO + heterogeneous on premise sources to S&OP on HANA Browse metadata, design and manage your integration flows from anywhere via web browser Set-it-and-forget-it integration flows - automated with scheduling with delta loads Write back planning results to onpremise ERP or APO ERP APO Databases https Data Load Files Write-back Customer environment SAP cloud environment
HCI Agent HANA Cloud Integration SF API Example 2: SuccessFactors Data Integration with SuccessFactors applications SuccessFactors BizX is a cloud based solution to help organizations align strategy with employee performance and achieve better business execution. Load and synchronize data from legacy systems on-premise to BizX Extract data from BizX (Recruiting, Performance and Goals and Compensation) to load into onpremise systems Flexible tool to customize mappings ERP Databases https Data Load Files Extract Customer environment SAP cloud environment
SAP HANA Cloud Integration (DS) - Agent The key to successful deployment with security top of mind Lightweight installation inside the customer s firewall Less then 100MB to download Installation is one screen, less than ten minutes Runs on Windows or Linux Securely transfers data from on-premise to cloud Communicates with SAP apps through RFC (encryptable via SNC) Data sent over the cloud via HTTPS Data are streamed from source to target and never persisted Operates without firewall exceptions Communication is always from the agent to the cloud No need for VPN, reverse proxy, or other firewall exceptions Agent uses long polling: places request to server and waits for response when a task is ready to execute SAP ERP DS functions Files DB HCI-DS Agent Adapters Firewall
SAP HANA Cloud Integration (DS) Web-based UI Design, Execute and Monitor from anywhere Web-based (HTML5) Easy-to-use wizard based (citizen developer) Role based (self-service user management) Designers Operators Administrators Operator Dashboard Designer s dataflow editor (mappings)
5. Process Integration
Integration key to desired business outcomes from cloud End-to-End Business Processes Customers have complex onpremise landscapes As customers adopt cloud solutions, hybrid landscapes will become a norm Integration across the boundaries of cloud and onpremise is a must to prevent application silos Market-to-Cash Source-to-Pay Recruit-to-Retire As companies adopt cloud, real-time end-to-end business process integration is critical
Implement Integration Scenario Integrating Cloud Applications made easy Integration Designer Discover and adjust prepackaged integration content Configure process integration and data integration flows Schedule data integration flows Accelerated implementation through: Prepackaged integration content from SAP and partners Graphical tools for design & configuration Model driven approach for configuring integration and data flows Role based and guided user interface for scheduling data synchronization
Eclipse UI: Tooling for Integration Developer Eclipse based Process Integration Flow Modeling SAP HANA Cloud Integration
Eclipse UI: SAP Customer OnDemand SAP CRM Integration Flows Example of prebuilt integration flow and routing for Business Partner object SAP prepackaged integrations have prebuilt logic scenario definition, and mappings. Without access to this prepackaged integration customers will have to design, build, test, and maintain all these scenarios by themselves.
Eclipse UI: Business Process Mappings Example of prebuilt mapping and transformation for Business Partner object Mapping definition between IDoc and webservice interfaces
6. Conclusion
Summary SAP Cloud for Customer is an easy-to-use, integrated, fully-mobile solution built on the SAP HANA Cloud Platform SAP HANA Cloud Integration includes: Core runtime for processing, transformation and routing of messages Out-of-the-box connectivity support (SOAP, IDOC, SuccessFactors, HANA, sftp, etc) Web User Interface for configuration of data integration and integration flows Web User Interface for design of new data flows with roles for designer, operators, administrators Eclipse based design time for new process integration flows SAP provides pre-packaged integration content with mappings, API and adapter configuration, connectivity. Process integration uses the WebUI for configuration and Eclipse for development of integration scenarios. Data integration uses the WebUI for all design and monitoring activities.
Thank you! Arnaud Sergent Solution Architect Database&Technology SAP +33 (0)6 15 45 79 18 arnaud.sergent@sap.com www.sap.com Joeri Seghers SCM Consultant Expertum +32 473 50 28 47 Joeri.seghers@expertum.net www.expertum.net SAPience.be TECHday 14 36