E-Banking Division Internet Banking Department Frequently Asked Question

E-Banking Division Internet Banking Department Frequently Asked Question

QIB Internet Banking Frequently Asked Question Q. What is QIB Internet Banking? Through QIB Internet Banking you as our customer can get free up-to-the-minute information about all of its accounts and view all account transactions including ATM and point of sale transactions. You can transfer funds between eligible accounts including making payments on utility bills. QIB Internet Banking provides you options to make transfers from your account to your other accounts in QIB, accounts of your relatives and friends in QIB, and to accounts with other banks in and outside Qatar. You can make single, multiple, or a scheduled future date transfers from your account to accounts in QIB or accounts with other banks in and outside Qatar. Currently, you can pay for Qtel, Vodafone and Kahramaa bills. You can make single or multiple payments, as well as you may schedule payments for recurring future date. QIB Internet Banking allows you to online apply for: Check book, Bank certificate, product information, Change address, Fixed deposit, Credit card payment, New Supplementary Card, New Internet Card and QIB Products Request All internal account transfers or bill payments made will instantly affect the available balance of your account, and accounting entries are posted during the end of day proceeding to update your current account balance and statement of account. Page 2

Q. How do I sign up for QIB Internet Banking? You can sign up using your QIB ATM card number and pin. Then the system will prompt you to choose a username and password for your Internet Banking service. For any support, please contact our customer services call center on +974-44448444. Q. I am receiving error messages when attempting to access QIB Internet Banking, why is this? QIB Internet Banking requires an Internet browser with sophisticated level of security and encryption. Q. When I attempt to login to QIB Internet Banking I receive the message "Invalid Username or Password". What should I do? If you are having trouble logging into the system or have forgotten your Username please contact our Customer Service Center on (974) 44448444. If you have forgotten your password, please visit the Forget your password option under the Enrollment Center. Q. Why does it say that my account is locked? What do I do now? Your account becomes locked after three unsuccessful login attempts. To get "unlocked", contact our Customer Service Center at (974) 44448444. Or you can use the Forgot Password feature on the main log in page of QIB Internet Banking webpage by using your QIB ATM card number and pin. Your account will then be automatically unlocked giving you the ability to create a new password. Page 3

Q. What if I forget my Username or Password? If you lose or forget your Username, you may contact our Customer Services Call Center at (974) 44448444. After confirming your identity, we will be happy to assist you. In case you have forgotten your password you can use the Forgot Password feature on the main log in page under the enrolment center tab of QIB Internet Banking webpage Online Bill Pay Q. How does QIB s Utility Bill Payment feature work? Bill Pay allows you to pay all your bills from Qtel, Vodafone and Kahramaa while on the Internet. You can make single, multiple, and recurring payments, as well as check the status of your payments and history. You may pay as many bills as you want. Payments are processed directly on the spot. Q. Are there fees associated with Online Bill Pay? There is no charge for the bill pay feature. Q. How do I sign up for Online Bill Pay? You must meet the following criteria to use the service: Be a QIB customer Have a Checking or Savings Account Be enrolled in QIB Internet Banking Simply sign up using your QIB ATM card number and pin, then you can begin using the services. Page 4

Q. Are there any businesses/ individuals that I can t pay via online Bill Pay? At the present time, the only institutions that you can pay for online are Qtel, Vodafone and Kahramaa. Q. How many days must I allow for a payment to reach the payee? Payments through QIB Internet Banking have a direct effect, and are credited to the account payee on the spot. Q. Who do I call with questions? You should call our Customer Service Center at (974)44448444 for any inquiries or suggestions. Q. How do I change passwords? Passwords can be changed any time and any number of times. In fact, we recommend that passwords should be changed often to secure your access to your accounts through Internet. Q. What are the good practices for creating a password? You are requested to choose a password that is not a dictionary word and not guessable from your personal information known to others such names in the family, vehicle numbers etc. You should change your password frequently. Please try to remember the password and do not write it down or paste it somewhere. Last but not the least; do not divulge your password to anybody even if they claim to be from the bank. Q. What will I do if I am not able to open Internet Banking Page or I am getting a message that "Page cannot be displayed"? Please check the cipher strength of your system. You may check cipher strength of your computer by clicking "About Internet Explorer" in the "Help" menu option of Internet Explorer. If it does not show cipher strength of 128-bit then please update the same by clicking "Update Information" button. Page 5

Q. Is it safe to login from Cyber Cafe? Yes, provided you do not disclose your passwords and logout in proper way. Please remember to close the browser screen. Q. What happens if I don't logout? Please ensure to logout in proper way. However, if you abruptly close your Internet Banking page, your session will end. Also you will be automatically logged out by the system in case of inactivity of more than 10 minutes. Kindly do not leave your system in between doing Internet Banking, as this will give opportunity to others around you to operate your accounts. Q. What do I do if I want to add more accounts in Internet banking services? All Accounts maintained at the bank under your RIM are attached to your existing Internet Banking Services. Page 6