How to Solve the B2B Integration and Managed File Transfer challenge in Retail Business Rochelle Harrison Senior Client Technical Professional/Industry Solutions
Successful File Transfer The Drivers Business Requirements Higher revenue Lower costs Protect customer data Meet Regulatory Requirements Operational and Staff Requirements Exception management Process management SLA management? Customer Requirements Flexibility Responsiveness Reliability, safety Technical Requirements Performance Scalable Integration with existing systems October 22, 2013 2011 IBM confidential and proprietary. 2
Unmanaged File Transfer Results In Business Owners Customer Brand Security concerns.. Retention/Satisfaction Issues Higher Cost / Reduced Revenue.. Activation delays Security concerns Slow problem resolution? Tedious problem resolution Pressure to do more with less Difficult to meet SLA Manual scripting Hard to scale Difficult integration Operational and Staff Technical October 22, 2013 2011 IBM confidential and proprietary. 3
A comprehensive set of managed file transfer capabilities Realize an architectural approach that: Enables security & governance of data movement throughout the enterprise & w/external business relationships Enables an enterprise standardized approach to meeting the business needs for file transfers Enables a single managed file transfer platform for management, governance and audit ability Enables an standard, optimized operating model to support the business and security needs of the enterprise Visibility End to end view of transfer activity Business and Client Self Service Single dashboard Usage and audit reporting Security & Performance Best practices security capabilities to protect customer data and comply with regulations Protection of file data in transit and at rest Role based access Data Integrity Usability & Management Unified operations console across all protocols Simplified user interface & problem identification Wizard based setup and reusable templates Solution blueprints for repeatable usage patterns Universal Connectivity Any transport, any protocol, and any partner Protocol bridging Broad platform coverage and industry standards Scheduled or event based delivery 4
External Market Forces Four external market forces can create file transfer challenges for companies. Globalization Security Digitization Efficiency Expand Reach Customer challenges: Globalization IT finds it difficult to accommodate the onboarding requirements of a globally diverse trading partner community It takes too long to on-board trading partners which delays time-to-revenue opportunities Their existing file transfer architecture cannot scale to support growth in both trading partners and types of transactions being exchanged without compromising performance or requiring capital investment Secure Transfers Customer challenges: Existing file transfer tools cannot ensure the security of data either atrest or in-motion The company has failed data security audits and has difficulty reacting to changing governmental and industry compliance requirements Internal networks are at risk due to the use of FTP to exchange files with trading partners over the internet Analog to Digital/Larger Files Customer challenges: The size of digital files can no longer be accommodated by existing file transfer tools and network options File transfer infrastructures struggle to process increased file transfer activity driven by new trading partners and digitized content The company has no central oversight or organizational awareness of these type of file transfers Speed and Efficiency Customer challenges: The company lacks visibility over the file transfer activity that Service Level Agreements are dependent on They want to replace FTP but are concerned about the cost to rip-andreplace all their FTP scripts and accompanying management tools IT is under pressure to reduce the operational costs associated with B2B file transfer activity while improving reliability and accommodating growth at the same time 5 MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
IBM can enable Corporations to achieve a highly reliable, B2B integration, supporting all file transfer patterns and security requirements Enterprise (inside) Business-to- Business (outside) Visibility & Intelligence Management & Control Secure, Integrated Infrastructures for Multiprotocol Transports and Protocol Bridging Messaging Point-to-Point Store-and-Forward Ad Hoc Pattern Pattern Pattern Pattern 6
IBM is THE Leader in Gartner Magic Quadrant (MQ) for Application Infrastructure for Systematic Application Integration Projects and Managed File Transfer Business Solutions products include: IBM Sterling B2B Integrator IBM Sterling File Gateway IBM WebSphere Transformation Extender IBM Sterling Connect:Direct B2B Challenges Sterling B2BI Overview Sterling B2BI Translation Sterling B2BI BPM Sterling B2BI Visibility Sterling B2BI Security Sterling B2BI Review
IBM B2B / Managed File Transfer Suite IBM QuickFile IBM Sterling B2B Integrator IBM Sterling Control Center IBM Sterling File Gateway IBM Sterling Secure Proxy IBM Sterling Connect:Direct MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
Business Cases McDonalds
McDonald s Retail Challenges/Successes Business need McDonald s Corporation knew that relying on old technology and manual data entry to process information led to delays in information entering the supply chain, along with errors in the supply chain. Tracking business process activity was increasingly complex due to disparate systems, global trading partners and the chasm between IT and business processes. There was no way to identify and mitigate supply disruptions in advance. This led to stockouts, and was one of the main barriers to efficiency in today s globally connected community. Solution/Benefits Solution Product: IBM Sterling B2B Integrator Benefits Extended its business processes to 100 percent of the business community. The company improved business agility, operational efficiency and business performance.
Sterling B2B Integrator
IBM Sterling B2B Integrator delivers the documents in the formats required The features: Extensive data transformation capabilities EDI standards, XML, flat files, database, industry standards Build custom business rules The benefits: Enables B2B and EDI with all business partners and customers, despite disparate standards Sauer Danfoss Information from 100+ trading partners moves through Sterling Integrator to SAP with minimal errors or issues Coca Cola Bottling Provide customers flexibility they require without having to change internal processes Large high-tech manufacturer B2B Challenges Sterling B2BI Overview Sterling B2BI Translation Sterling B2BI BPM Sterling B2BI Visibility Sterling B2BI Security Sterling B2BI Review
IBM Sterling B2B Integrator provides multi-enterprise Process workflow definition, creation, and visibility The features: Visual workflow modeler Faster prototyping of business processes 200+ prepackaged adapters and services to accelerate time to delivery The benefits: Allows us to win business by providing consistent end-to-end business processes Large high tech manufacturer Improved customer service by quickening all processes Imperial Sugar Enabled seamless and secure integration of key business processes Russell Investments Interfaces with and extends SAP - Sauer Danfoss B2B Challenges Sterling B2BI Overview Sterling B2BI Translation Sterling B2BI BPM Sterling B2BI Visibility Sterling B2BI Security Sterling B2BI Review
IBM Sterling B2B Integrator provides unimpeded business process visibility & control The features: Tracking Messages, files, documents, processes Reporting Standard, customized, scheduled, ondemand, integration with other reporting tools Archiving long term storage The benefits: Real-time global visibility and actionable insights allows for better & faster decision making Global manufacturing and services company Near real-time access to decision-critical information ensures timely monitoring of performance against key SLAs Coca Cola Bottling Greater visibility increases customer satisfaction multiple reference customers B2B Challenges Sterling B2BI Overview Sterling B2BI Translation Sterling B2BI BPM Sterling B2BI Visibility Sterling B2BI Security Sterling B2BI Review
IBM Sterling B2B Integrator helps assure secure B2B exchange Trusted Network DMZ Untrusted Network The features: Role-based access Banks Customers Custom Password Policy Encryption of documents both in transit and at rest CRM/ERP B2B Cloud Perimeter security services Additional protection available with IBM Sterling Secure Proxy Databases Retailers The benefits: Flexible, secure connectivity, integration, and process automation capable of spanning systems and applications Coca Cola Bottling Comply with regulatory policies Pass tougher security audits Custom Apps Messaging Perimeter / Secure Proxy Carriers Suppliers Government Agencies Health Providers B2B Challenges Sterling B2BI Overview Sterling B2BI Translation Sterling B2BI BPM Sterling B2BI Visibility Sterling B2BI Security Sterling B2BI Review
Sterling File Gateway
IBM Sterling File Gateway An Edge based application for exchanging data between partners, customers, suppliers, applications and employees What it does Provides a centralized file gateway for processing inbound, outbound and internal-internal file transfers Supports any format, any protocol, any size B2B file transfer Dynamically determines appropriate file routing Automatically provides file layer handling Quickly on-boards new file transfer partners / applications Extensibility through underlying Sterling B2B Integrator platform How it is delivered Application layer built on Sterling B2B Integrator Mail box services and communication adapters Pre-built file transfer business processes Partner portal (myfilegateway) for self service MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
IBM B2B / Managed File Transfer Suite IBM QuickFile IBM Sterling B2B Integrator IBM Sterling Control Center IBM Sterling File Gateway IBM Sterling Secure Proxy IBM Sterling Connect:Direct MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
IBM Sterling Control Center Delivering higher levels of service for key integration and transfer services What it does Consolidated logging, reporting, and analytics for all transfers and integration processes Rule-driven service level management Alerts and notifications Configuration management for IBM Sterling Connect:Direct servers How it is delivered Java-based solution for management and visibility of the file transfer and B2B integration infrastructure Engine, agents, and user consoles Interfaces to existing system management tools MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
IBM Sterling Control Center IBM Sterling Control Center Console E-mail server IBM Sterling Control Center Engine Database Web console Enterprise mgt. or other system Cognos Reports Mobile IBM Sterling Connect:Enterprise IBM Sterling File Gateway IBM Sterling B2B Integrator IBM Sterling Connect:Direct IBM QuickFile Legacy FTP Servers IBM WS MQ MFT MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
IBM B2B / Managed File Transfer Suite Review IBM QuickFile IBM Sterling B2B Integrator IBM Sterling Control Center IBM Sterling File Gateway IBM Sterling Secure Proxy IBM Sterling Connect:Direct MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
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