Visual One 8.422 Release Notes

Visual One 8.422 Release Notes Visual One Product Suite Circulation Scope: Customer Document Revision Date: 09 Jan 2013 IDN: 1000-568

2012 Agilysys. All rights reserved. Visual one 8.422.1 Release Notes This information and any software or software language described in it is furnished under license or nondisclosure agreement and may be used or copied only in accordance with the terms of such license. The following content is furnished for information use only, is subject to change without notice, and should not be considered as a commitment by Agilysys. Agilysys or any of its employees assume no responsibility or liability for any errors or inaccuracies contained within this content. Any dates or version numbers attached are for the sole purpose of correlating information via customer support processes and are not to be construed to indicate that the information is complete or in any way updated to correspond with product builds of a similar date or version number. These restrictions apply to any and all recommendations, policy, suggested use, consultative material, or product descriptions. Any copyrighted software accompanying this content is licensed for use only in strict accordance with the license agreement. It may be used only by the Customer and the Customer shall not permit this information or software to be seen or used by or for the benefit of any other party, nor use this information and software at any time after the term of the Customer s license to use this information and software expires. Any Agilysys product, its product information and software, are all copies and shall at all times remain the sole and exclusive property of Agilysys or its licensor, and Customer shall obtain no title to the same. Any Agilysys product, its product information and software, are subject to the warranties described in the related Agilysys License Agreement. Agilysys disclaims any express or implied warranties, including but not limited to any warranties of merchantability or fitness for any particular purpose, or any warranties arising from a course of dealing, usage, or trade practice. In no event shall Agilysys or its licensor be liable for any lost revenues or profits, or other special, indirect and consequential damages, even if Agilysys has been advised of the possibility of such damage. Agilysys, its logo, tagline, and any Agilysys product name are trademarks of Agilysys. All logos, trademarks, and product names mentioned herein are published with permission of their respective owners with all rights remaining with such original owners as appropriate under International and USA law. Except as permitted by license, no part of this information may be reproduced, stored in any retrieval system, or transmitted in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written permission of Agilysys.

Contents Contents Visual One 8.422.1 Release Notes... 3 Release Summary... 3 Deployment Notes... 5 Requirements... 6 Version Numbers... 6 Visual One Cross Product Requirements... 7 Visual One Online Help... 8 New Features: Visual One 8.422... 12 Spa Management... 12 17329 Spa Pricing Strategies: Time of Day and Seasonal Pricing... 12 Visual One PMS Yield Management with the IDeaS Interface... 12 Visual One Comp Accounting... 13 19780 - Comp Accounting with Patron Tier... 13 Visual One vres New Version... 13 17160, 17167 Enhanced UI, Booking, and Shopping Cart... 13 Visual One Accounting, Condo Accounting... 13 17349 - Owners Book Units for Guests... 13 17352 - Tax ID, Origin Codes, and International Vendor Withholding... 14 Visual One Product Suite... 15 29983 V1 Shift4 Credit Card Tokenization... 15 29453 New Directory for ResPak... 16 Issues and Resolutions - Visual One 8.422... 17 Visual One Product Suite through 8.422.110... 17 Visual One Product Suite 8.422. 113 through 8.422.135... 17 GolfPro through 8.422.110... 17 GolfPro 8.422.113 through 8.422.135... 17 GolfPro 8.422.156 through 8.422.158... 18 GolfPro 8.422.160 through 8.422.161... 18 GolfPro 8.422.166... 19 GolfPro 8.422.168... 19 GolfPro 8.422.175... 19 GolfPro 8.422.179... 19 Visual One Spa Management through 8.422.110... 19 Visual One Spa Management 8.422. 113 through 8.422.135... 20 Visual One Spa Management 8.422.149... 20 Visual One Spa Management 8.422.166... 20 Visual One Spa Management 8.422.168... 20 Visual One Spa Management 8.422.169... 20 Visual One Spa Management 8.422.175... 20 PMS... 21 PMS 8.422.113 through 8.422.135... 22 PMS 8.422.149... 22 PMS 8.422.151... 23 PMS 8.422.156 through 8.422.158... 23 PMS 8.422.163... 24 i

Contents PMS 8.422.167... 24 PMS 8.422.171... 24 PMS 8.422.172... 24 PMS 8.422.175... 24 PMS 8.422.179... 25 Sales and Catering through 8.422.110... 25 Sales and Catering 8.422. 113 through 8.422.135... 25 Sales and Catering 8.422. 171... 25 Accounting... 25 Accounting 8.422. 113 through 8.422.135... 26 Accounting 8.422. 171... 26 Accounting 8.422. 175... 26 Interfaces through 8.422.110... 26 Interfaces 8.422.113 through 8.422.135... 26 Interfaces 8.422.149... 26 Interfaces 8.422.156 through 8.422.158... 26 Interfaces 8.422.163... 27 Interfaces 8.422.167... 27 Interfaces 8.422.171... 27 Interfaces 8.422.172... 27 Interfaces 8.422.175... 27 Visual One Retail... 27 V1 POS 8.422.125 through 8.422.135... 27 V1 POS 8.422.149... 28 V1 POS 8.422.179... 28 New Feature Detail - Visual One 8.422... 29 Spa Management System... 29 17329 Spa Pricing Strategies: Time of Day and Seasonal Pricing... 29 V1 Property Management System and PMS Integrated Applications (Modules)... 40 19780 Comp Accounting with Patron Rank... 40 23516 IDeaS Extract - Define Included Room Types... 44 23761 Booking Interface: HTNG SGI with V1 PMS... 44 26192 IDeaS Interface - IDeas sends recommendations to V1 through HTNG XML... 46 17160, 17167 Visual One vres... 49 Accounting, Condo Accounting... 50 17349 Owners Book Units for Guests... 50 17352 Tax Identification Number Functions... 52 Update Access Options Breakpoints... 55 ii

Visual One 8.422.1 Release Notes Visual One 8.422.1 Release Notes Release Summary This document contains release notes for the following Visual One versions: System Version Date V1 PMS 8.422.0110 31 Jan 2012 V1 Spa 8.422.0110 31 Jan 2012 V1 GolfPro 8.422.0110 31 Jan 2012 V1 Accounting 8.422.0110 31 Jan 2012 V1 POS 8.422.0110 31 Jan 2012 This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0135 15 Jun 2012 V1 Spa 8.422.0135 15 Jun 2012 V1 GolfPro 8.422.0135 15 Jun 2012 V1 Accounting 8.422.0135 15 Jun 2012 V1 POS 8.422.0137 15 Jun 2012 This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0149 20 Jul 2012 V1 Spa 8.422.0149 20 Jul 2012 V1 GolfPro 8.422.0149 20 Jul 2012 V1 Accounting 8.422.0149 20 Jul 2012 V1 POS 8.422.0149 20 Jul 2012 This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0151 25 Jul 2012 V1 Spa 8.422.0151 25 Jul 2012 V1 GolfPro 8.422.0151 25 Jul 2012 V1 Accounting 8.422.0151 25 Jul 2012 V1 POS 8.422.0151 25 Jul 2012 This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0158 08 Aug 2012 V1 Spa 8.422.0158 08 Aug 2012 V1 GolfPro 8.422.0158 08 Aug 2012 V1 Accounting 8.422.0158 08 Aug 2012 V1 POS 8.422.0158 08 Aug 2012 3

Visual One 8.422.1 Release Notes This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0161 16 Aug 2012 V1 Spa 8.422.0161 16 Aug 2012 V1 GolfPro 8.422.0161 16 Aug 2012 V1 Accounting 8.422.0161 16 Aug 2012 V1 POS 8.422.0161 16 Aug 2012 This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0163 30 Aug 2012 V1 Spa 8.422.0163 30 Aug 2012 V1 GolfPro 8.422.0163 30 Aug 2012 V1 Accounting 8.422.0163 30 Aug 2012 V1 POS 8.422.0163 30 Aug 2012 This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0166 07 Sept 2012 V1 Spa 8.422.0166 07 Sept 2012 V1 GolfPro 8.422.0166 07 Sept 2012 V1 Accounting 8.422.0166 07 Sept 2012 V1 POS 8.422.0166 07 Sept 2012 This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0168 18 Sept 2012 V1 Spa 8.422.0168 18 Sept 2012 V1 GolfPro 8.422.0168 18 Sept 2012 V1 Accounting 8.422.0168 18 Sept 2012 V1 POS 8.422.0168 18 Sept 2012 This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0169 20 Sept 2012 V1 Spa 8.422.0169 20 Sept 2012 V1 GolfPro 8.422.0169 20 Sept 2012 V1 Accounting 8.422.0169 20 Sept 2012 V1 POS 8.422.0169 20 Sept 2012 4

Visual One 8.422.1 Release Notes This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0171 03 Oct 2012 V1 Spa 8.422.0171 03 Oct 2012 V1 GolfPro 8.422.0171 03 Oct 2012 V1 Accounting 8.422.0171 03 Oct 2012 V1 POS 8.422.0171 03 Oct 2012 This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0172 11 Oct 2012 V1 Spa 8.422.0172 11 Oct 2012 V1 GolfPro 8.422.0172 11 Oct 2012 V1 Accounting 8.422.0172 11 Oct 2012 V1 POS 8.422.0172 11 Oct 2012 This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0175 05 Nov 2012 V1 Spa 8.422.0175 05 Nov 2012 V1 GolfPro 8.422.0175 05 Nov 2012 V1 Accounting 8.422.0175 05 Nov 2012 V1 POS 8.422.0175 05 Nov 2012 This document also contains patch release or hot fix information through the following sub releases: System Version Date V1 PMS 8.422.0179 15 Nov 2012 V1 Spa 8.422.0179 15 Nov 2012 V1 GolfPro 8.422.0179 15 Nov 2012 V1 Accounting 8.422.0179 15 Nov 2012 V1 POS 8.422.0179 15 Nov 2012 Deployment Notes Contact your Agilysys representative to upgrade to Visual One release 8.422.1. This documentation covers the new features and fixes available in the current software upgrade of Visual One by Agilysys and is intended for Agilysys HSG customers. Knowledge of the existing Visual One by Agilysys software is required to understand this document. Should you need assistance with any of these setup and/or configuration items, please contact 1-800-327-7088 option 2. 5

Visual One 8.422.1 Release Notes Requirements Compliance with all other Visual One requirements to complete the installation. Visual One version 8.422 requires the completion of specific actions by the property prior to the upgrade, if they employ the Shift4 Credit Card interface. Each workstation is required to have the full.net 4framework package installed, including both the Client and Extended files. Customers are also required to purge credit cards prior to this update to avoid unnecessary conversion time, and to avoid conversion of cards that should not be held in the database per PCI-DSS regulations. Version Numbers For Visual One releases from October, 2011 forward, Agilysys is slightly changing the version numbering for Visual One products. This change is a planned change to fit the software engineering process. Visual One version numbers will now progress as follows: 8.4.1 was the most recent major release and was followed by 8.420.xxxx* and 8.422.xxxx for the current release. The next versions will continue with this pattern. 8.423.xxxx Following this pattern, eventually the next major release number will be: 8.500.xxxx * xxxx refers to the build sequence. If you have further questions, please contact your Agilysys representative. 6

Visual One 8.422.1 Release Notes Visual One Cross Product Requirements Product Version Notes Agilysys V1 Retail 8.422 / Eatec Integration Agilysys V1/IG Integration Agilysys V1 Condo/LMS Agilysys V1 Spa/LMS Agilysys V1 Retail/LMS Crystal Reports MS-SQL Eatec 3.3 and 3.42 IG Versions: 4.1.1 and higher LMS 7.0 Version 11 or Version 11.5 (also known as XI) Microsoft SQL Server 2008 R1 or R2 Integration with V1 Retail POS. Multiple unit select requires EatecX 3.42. Supports launching Eatec to do an inventory transfer from Retail POS. Using new.net configuration utility. Can support multi-property from IG. Also supports direct IG to accounting interface. Crystal Reports only has to be purchased for those wanting to develop their own custom reports. In-house testing is done against Crystal 11. MS-Windows (Server) 2003 and 2008 Windows Server 2008 is recommended. MS-Windows (Workstation) XP or 7 (32 and 64 bit) Windows Vista is not supported. 7

Visual One 8.422.1 Release Notes Visual One Online Help Online Help is available in this release of Visual One. To access it from any Visual One product: Select the Help Icon on menu bar. Or Select the F1 key. The Help window appears. Note: Online Help window styles may vary slightly based on version and access type. 8

Visual One 8.422.1 Release Notes Using Help Visual One Online Help contains complete product documentation. Explore Online Help with the Content navigator, the Index, or the Search navigator. Content Select Content in the menu bar Select topics from the navigator. To help navigate topics: The path to the topic appears at the top of the right pane. Each topic expands to show secondary topics. The open book icon identifies the hierarchy. 9

Visual One 8.422.1 Release Notes Search Select Search Enter a word or phrase in the search box to find specific information Index Select Index to review the indexed terms in the Help file and search for specific topics. Scroll through the navigator on the left to explore the indexed terms. Select a term to see a topic using the term. If an index term appears in more than one topic, the list of topics appears. 10

Visual One 8.422.1 Release Notes Select a topic from the list. 11

New Features: Visual One 8.422 New Features: Visual One 8.422 Spa Management 17329 Spa Pricing Strategies: Time of Day and Seasonal Pricing Visual One Spa Management with V1 Retail Pricing Strategies supports time-of-day pricing, seasonal pricing, range pricing, and supports quotes with future price increases. With pricing templates, a spa can meet market demand by increasing prices for the same therapy session during peak hours or peak seasons and lowering prices during off-peak hours or off-peak seasons -- instead of offering one price year round. For example: a 30 minute massage from 6am to 8am is a different price than from 9am to noon. Market pricing allows Spa staff to create quotes with seasonal prices or a price increase with a future effective date without an increase in the current price. In addition, historical and forecasting reports verify the price for each item for any given time of the day or season. Requirements: Visual One Spa V.8.422 or higher with Visual One Retail Visual One PMS Yield Management with the IDeaS Interface The IDeaS yield management system supports managed pricing. This tool is used by many V1 customers. For more information, see the IDeaS website: www.ideas.com. Requirements include: Visual One 8.422.1 or above and subscription to the IDeaS service. 23516 IDeaS Extract: Define included room types This feature allows a property to define the room types to be included in the IDeaS extract. 23761 Booking Interface: HTNG SGI with V1 PMS This feature allows a third party interface to book with a Visual One profile, and then updates the booking to the Visual One itinerary. 26192 IDeaS Interface - IDeaS sends recommendations to V1 through HTNG XML The Visual One yield management interface with IDeaS software can receive and make available suggested changes from the IDeaS service. Suggestions may include the ability to change Tariffs. A manager at a property can see updates in the suggested rates data, and can accept or reject the suggestions. Note: only IDeaS rate suggestions come through the V1 interface. It does not suggest CTA (Closed to Arrival) or CTD (Closed to Departure) restrictions. 12

New Features: Visual One 8.422 Visual One Comp Accounting 19780 - Comp Accounting with Patron Tier Visual One Comp Accounting offers enhanced patron ranking features interfaced with a property casino system. Whenever a guest with a patron id is selected in Visual One PMS, the system retrieves current information from the casino system. This supports patron rank in V1 PMS and Comp Accounting. Patron rank designations include patron id and color-coded patron rank visible on the reservation (V1 Stay Record), the ability to filter rates and packages based on guest s patron rank, and notification of guest stays on select arrival, guest list, and housekeeping reports. In addition, the Visual One PMS Rate and Availability Calculator automatically selects tariffs and packages associated with the patron rank. Visual One vres New Version Agilysys is pleased to introduce a new version of the vres online scheduling and booking application for Visual One. Hotel room booking is now integrated into vres, and the new version of vres replaces Visual One Web. vres allows guests to book rooms, schedule golf tee times, spa appointments, and other activities. The vres interface includes a full shopping cart process that integrates with Visual One PMS. Full documentation for vres will be released under separate cover. For more information, contact your Agilysys representative. 17160, 17167 Enhanced UI, Booking, and Shopping Cart Complete documentation for the new version of vres will be available soon in Visual One Online Help. Visual One Accounting, Condo Accounting 17349 - Owners Book Units for Guests Condo owners can book units that they own for other guests, using vres. Properties can provide to their condo owners the ability to book their own units on the web using vres, and to control the rate assigned to those reservations. This feature allows a condo owner to log into their account on the web, and make a reservation for themselves or book their own units for other guests. On vres, the owners have the ability to: Check availability of their owned units Book their units on available dates for guests other than themselves. This enhancement adds two options to the condo owner account in Visual One Accounting to control whether or not the owner can book their unit on the Web 13

New Features: Visual One 8.422 14 Control booking for the owner Control booking for other guests in their units. Caution: If the owner has multiple AR accounts, all units owned are required to be associated with the AR account linked to the Guest Information record the owner uses to log on to vres. For units that reside on a different AR account for revenue distribution or charging purposes, complete the following setup to allow the owner to book through vres: Open the Guest Information record used to access vres Open the AR account linked the above Guest Information record Select the unit with a 0% allocation. 17352 - Tax ID, Origin Codes, and International Vendor Withholding This enhancement allows an accounts payable department to withhold a percentage of AP invoices from foreign vendors on behalf of a taxing agency. It uses origin codes to identify the country where an AP vendor resides. The origin codes are configured in the Visual One Accounting system to allow: Indicator that a Tax Identification Number is required on the AP account Definition of the appropriate withholding percentage Link to an AP account for the withholding amounts from the vendor payments. To withhold tax amounts the property tax accounting department initiates the vendor link to origin code. The process flow is as follows: Setup and link vendors to an origin code if they are not already set up as requiring withholding in the Vendor Maintenance window. Access: Accounting Manager Setup AP AP Origin Code Maintenance. After the link is made, the department can choose to apply a withholding amount to the invoice posting based on the associated origin code. The amount is withheld at the time that invoices are input for the AP vendors. The withholding amounts can be viewed at the AP Transactions window. The withholding process triggers a batch to the AP account of the taxing agency linked to the origin code selected for the vendor. The batch includes an invoice for tax withheld from the Vendor AP Account. The accounting department can pay these amounts directly to the taxing agency like a standard AP vendor account. Three reports support this enhancement. AP Vendor List with Origin Code and TIN AP Vendor Tax Withholding by Vendor AP Vendor Tax Withholding Report by Origin These reports help accounting users:

New Features: Visual One 8.422 Notes: Identify the AP Vendor Accounts linked to an origin code Confirm that the tax identification number is entered. The Vendor Tax Withholding Report by Vendor shows: a list of all invoices for a vendor in a date range The amounts withheld on the invoice. The Vendor Tax Withholding Report by Origin shows All invoices by country/region (Origin Code) within a date range Amounts withheld on those invoices. One or more AP accounts can be setup to receive the withheld tax amounts from foreign vendor invoices. The number of accounts needed depends on how the property makes payments and reports on the withheld amounts. For example, the property may make payments by country, or by region. Alternatively, the property can make payments by withholding a percentage other payment amounts vary. Payment of the withheld tax amounts would be processed via payment to the A/P account setup to receive the portion of the payment withholding from the foreign vendor invoices. Required: Version 8.422.1 of V1 Accounting and a Visual One license with AP module. Visual One Product Suite 29983 V1 Shift4 Credit Card Tokenization Visual One now supports full tokenization when using Shift4. Clients are responsible for contacting Shift4 prior to their update to confirm their systems support and are configured for tokenization. Changes are not required to existing card swipes (MSRs). Configuration changes may be required for those instances using DataMagine Card Capture. Visual One does not support the use of Shift4 4Go at this time. As of version 8.422 and higher, all instances of a credit card number are replaced by a faux card number. A faux number is a replacement card number where only the first 6 and last 4 of the card number are retained. The remaining numbers are replaced with numbers that do not match the true cards numbers. The faux number is stored in the database encrypted as in previous versions. The option to view full credit card numbers has been removed since Visual One no longer stores the credit card numbers. During the update a Visual One technician launches a utility that converts all existing cards in the database. Customers are required to purge credit cards prior to this update to avoid unnecessary conversion time, and to avoid conversion of cards that should not be held in the database per PCI-DSS regulations. If using vres (Visual One Web) or third-party interfaces that supply a credit card number, the application converts the number to a token and faux number immediately upon receiving it. The full card number is not stored in the database, only the token and faux number are stored. 15

New Features: Visual One 8.422 29453 New Directory for ResPak Visual One integrates with the ResPak software. ResPak calls some guest information from the stay record for use in the reservation process. In V1 PMS, four fields relate to ResPak: directory path, new directory path for file, user id, and password. These are used to retrieve information related to the Activity Scheduler. A file is created each time ResPak is called, and used to send guest information. The file name is visualone_###. Sites with virtual environments need the location of this file to be configurable, instead of going to a static location. With the separate directory switch, the ResPak file is created in this directory instead of the respak.exe directory. If this path is not entered, the file is created in the respak.exe directory with the program files. Configure the switch ResPakFileDir Select V1 PMS Managers Property Settings Directories. The Directories window appears. Enter the directory in the ResPak File Dir field. 16

Issues and Resolutions - Visual One 8.422 Issues and Resolutions - Visual One 8.422 Visual One Product Suite through 8.422.110 TFS# Description 30003 Fix sorting of Arrival Date and Departure Date column in Guest Stay Search screen 31074 Required PAD-SS login password security changes 31118 Fix for DFID errors 1. DFID 321 (music preference field) not sent in a 14 message started by our phone reset. DFID 321 IS sent on a 14 message during a regular check-in. DFID 321 is also not sent during a 25 message. DFID 321 is supported on a 25 message, per Comtrol UHLL specs. 2. DFID 109 (Group ID) is not sent during a 25 message (UHLL Folio Information). DFID 109 is supported on a 25 message, per Comtrol UHLL specs. 31350 Fix for Guest Stay Search date format with international settings. Visual One Product Suite 8.422. 113 through 8.422.135 31830 Fix to hide Replacement screen for 4Go 8.422.113 32677 Fix credit card number not populating automatically into the settlement grid after swipe with Elavon. 8.422.130 31764 Fix "out of memory" FS error when using Guest Stay Search screen 8.422.130 GolfPro through 8.422.110 TFS# Description 30102 Fix: New item added on purchase order screen now highlighted automatically on save. 30228 Fix barcode field now highlighted on the ProShop form when moving from spa to retail with the button in Spa. 30285 Add database check for unique id when table involved is Lesson. 30488 Fix delete delivery date on a purchase order now working correctly. 30782 Fix faster load of the inventory setup screen. 30997 Help icon added to each menu bar (blue circle with question mark). GolfPro 8.422.113 through 8.422.135 31719 Fix cost of goods on hand not being consistent. 8.422.113 31753 Fix to create unique index for DataMagine menu option. It is currently the same as the credit book import menu option and it is not displaying. 8.422.113 31843 Fix GolfPro retrieving merchant ID 8.422.113 32202 Fix error occurring when adding player names to a tournament. 8.422.130 32247 Fix returns with exchange and without a ticket to credit cards not balancing correctly. 32639 Fix settlement screen displaying twice when doing a return without ticket or a return with exchange. 8.422.130 8.422.130 17

Issues and Resolutions - Visual One 8.422 31703 Fix inability to discount an item being returned without a ticket. 8.422.135 GolfPro 8.422.156 through 8.422.158 33971 VAT Fix for when posting refund the VAT tax is duplicated in the total. 8.422.156 GolfPro 8.422.160 through 8.422.161 34300 Receipt Printing: Fix Shift4 reponses being incorrectly written into tables when payment method is not credit card or gift card. 8.422.160 34415 Multipack: Fix selling multipacks not correctly writing to the database tables. 8.422.161 18

Issues and Resolutions - Visual One 8.422 GolfPro 8.422.166 34748 Multi-pack: VAT is not calculating correctly when checking out a multi-pack 8.422.166 GolfPro 8.422.168 34874 Multipack: Fix returning multipack after a redemption adding too much VAT to the total redeemed. 34900 Pre Settlement Receipt: Fix to display correct client associated with each service. 8.422.167 8.422.168 GolfPro 8.422.175 35998 : Transactions from GolfPro should include outlet name in comment 8.422.175 GolfPro 8.422.179 36119 Inventory: Fix calculations of costs of good when inter outlet transfer are done. 8.422.179 36131 Fix previous system date being incorrectly written to a check causing an out of balance. 8.422.179 36409 Inventory Setup: Fix duplicate items being added when using the copy function. 8.422.179 36683 Gift Cards: Fix returning multiple gift cards for retail shop, only reversing one gift card. 8.422.179 Visual One Spa Management through 8.422.110 TFS# Description 28851 Fix: Client first name, last name, city, state, ZIP and home phone now carrying over to client information screen when adding new client in Spa appointment booking process. 29988 "Change Service" right click option is not available for Spa Packages. 30008 Fix: include a secondary sort in query when searching for first or last name. 30091 Fix: Option to re-instate cancelled appointment for different location when original location is not available. 30210 Fix: Removed unneeded error received on selection of New Client button from client search window. 30592 Remove unneeded message "No apts found" while re-instating cancelled appointment. 30633 Fix: after automatic package move, navigation bar icons are no longer greyed out. 29981 Fix: when re-instating Spa appointments with add ons, the add-ons are now re-instated. 30998 Help icon added to each menu bar (blue circle with question mark). 19

Issues and Resolutions - Visual One 8.422 Visual One Spa Management 8.422. 113 through 8.422.135 32065 Fix inability to enter the cc number on the Spa Client screen. 8.422.124 32641 Error when making Spa appt. for groups, seen by all users but only whe "allow group 8.422.130 service filtering is turned on". 33220 Fix spa grid extending appointments by one extra time slot. 8.422.132 33246 Fix inability to Void or Return a gift certificate in Spa POS 8.422.135 33253 When attempting to add a new spa appointment for a service where there is not enough of a time slot for the service and breakdown time the service is not being excluded from the dropdown 8.422.135 Visual One Spa Management 8.422.149 33260 Fix for Crystal Report Viewer error 'The page size was not large enough to format the contents of an object in the report' when certain dates are ran for the 8.422.149 Staff Member Summary Report. 33687 Fix error occurring when accessing group pickup in spa. 8.422.149 Visual One Spa Management 8.422.166 34697 Spa to Golf Interface: Prevent transactions from being deleted from the import 8.422.166 after they have been settled. 34708 Spa checks closing with out of balance 8.422.166 Visual One Spa Management 8.422.168 34830 Spa to Golf Interface: Prevent transactions from being deleted from the import after they have been settled. 8.422.168 Visual One Spa Management 8.422.169 34977 Fix for fitness class commissions not reporting correctly. 8.422.169 Visual One Spa Management 8.422.175 35734 Spa Appointment: Fix error when editing an appointment made through vres. 8.422.175 35951 Change the verbiage on the Spa POS receipts from Tax to VAT. 8.422.175 20

Issues and Resolutions - Visual One 8.422 PMS TFS# Description 30138 Fix for the default sort order of contacts. 30229 Fix: port 25 no longer required for email from V1; all email uses the interface like confirmation emails currently do. 30474 Fix: IG configuration Utility can now retrieve configuration records with multiple definitions for Room, Account, and Master Account pay methods 30486 Fix to limit text messaging characters. Text over 349 characters causes Comtrol to lock up. 1. New switch in Managers>Interfaces>Protocol/Comtrol section controls the number of characters sent to the message interface. If this switch is set, the user can enter same text as before but V1 sends only the defined number of characters to the message interface. 2. A caption appears on the message screen to tell the user that a character limit is set for messages sent to the message interface. 30510 Fix for inability to de-activate allow on web switch if package already in use. 30646 Fix: batch/rooming list pick up now functions correctly when RPT packages are attached in Group Reservation Default. 30651 Fix: Night Audit not running twice with 2+ screens appearing (weather and deposit form). 30696 Fix: the report date in the Travel Agent Statistics report not ignored in PMS & Enterprise. 30715 Fix: removed currency symbol in ADR line of General Availability window. 30778 Fix: Group Access Code when making keys, only the default group access code now defaults as checked 30797 Fix: kiosk logic now supports Shift4 at check-in. 30813 Fix key interfaces: late checkout time no longer affects subsequent check-outs. 30817 Fix: no error on new Guest Search screen with alpha order for VIP codes (Manager Codes Front Office VIP Codes VIP Codes). 30822 Fix to restore the information displayed from the Res-recap button that is accessed from Master Folio Billing Definition screen. 30827 Fix folio print logic speed: now always uses a temp table to increase speed. 30996 Help icon added to each menu bar (blue circle with question mark). 31003 Fix for the Stay Over report; no longer issues error on converting booking ids. 31085 Fix: faster processing when splitting shares or updating rates on shares. 31103 Modify PFND message for Kiosk to include the Wing Code 31116 Modify Housekeeping LOS service setup screen to allow for blanks in room type and source, and for better handling gaps in number of nights. 31146 Fix for error that appeared when cancelling activities while cancelling a stay 31210 Change to send the suite room for keys (not components of the suite). 31219 Fixed issue with RTP active and there is a package or no package set on the group. 31254 Required Pass code encryption change: PADSS 31149 Fix: consistency of service code display in housekeeping assignment screen and housekeeper assignment report. 31352 Fix for wholesaler bookings to retain original folio definition when group reservation defaults are updated/edited. Package tax now posts to the correct folio. 31369 Error in Synxis when cancelling a reservation with a deposit. 31447 Fix: for sites on Rate Style 2 when editing an in-house stay with 0 nights, now do not receive a subscript out of bounds error 31596 Fix for CRS availability screen. Allow user to click on expansion button (+) when starting the reservation process. 31631 Fix for 1) Kiosk check-in screen to show daily rates and 2) Kiosk additional key request. 21

Issues and Resolutions - Visual One 8.422 PMS 8.422.113 through 8.422.135 31673 Fix for GRC - total revenue on the GRC.rpt. The calculation was incorrect. Report will calculate based on the rates from any picked up guests when they 8.422.113 exist. 31711 Fix for LL2 account number being changed after guest check-in. 8.422.113 31746 Fix to modify the Expedia OTA interface to support the inclusion of credit card numbers and pay methods. During the reservation process. 8.422.113 32174 Fix for blank records on Time Travel reports. 8.422.124 32298 For Shift4 - we are backing out the Shfit4go tokenization method and shifting to a method that was already in place when the credit card compliancy testing was complete. 8.422.124 31820 Fix for Market Analysys report inflating room nights when shares are in a suite. 8.422.124 31899 Fix for tax calculations in the Rate & Availability Calculator for packages. 8.422.124 32043 Fix inability to add credit card number to credit fields manually with DataMagine credit swipe active. 32045 Fix V1 freezing when double clicking a credit card number field to view the card number with DataMagine credit card swipe on. 30374 Fix screens where swiping a credit card is allowed but not being recorded as swiped in DataMagine. 31472 Arrival, Room, and Housekeeping reports now display Rank Description - but ONLY if Comp License exists. 31974 Fix for sites with the ResPak interface. There was errors when searching guests with activities attached. 31989 Fix when fulfilling RTP orders, tickets are not printing. The data required was not being pulled back. Needed to change the stored procedure to accept the new schema provided by RTP. 31993 Fix for a significant number of reservations not processed through the PDC to GolfPro interface. 8.422.124 8.422.124 8.422.124 8.422.124 8.422.124 8.422.124 8.422.124 31996 Fix for the room chart to retain focus after the form launches. 8.422.124 31737 Fix for CRS and the new guest search screens to work together. 8.422.130 32555 Fix swiping credit cards on check out screen not recording as swiped. 8.422.130 32623 CRS - When creating a new reservation from Central for one of the properties it is always asking you to log in. The jump from Central to a property should be seamless without asking you to log in. 32760 CRS - when jumping from Central to a PMS database for the first time the date field you are booking for is not transferring as the default arrival date on the stay form. It is defaulting to the system date instead. 33109 Issue attempting to "create reservation" from Room Chart if room trying to reserve already has booked reservations for other dates 8.422.130 8.422.130 8.422.130 32810 Misspelled word in.net Guest Search menu 8.422.132 33251 Issue found with Batch CC checkin if stay is marked as 'CASH' with no CC number populated 33269 Fix comments/ special requests tab and preferences tab being completely blank. 8.422.132 8.422.133 33386 PMS dataconvert containing Spa stored procedures 8.422.135 33408 Fix for Guest Refund on the Check Out screen 8.422.135 PMS 8.422.149 22 27148 When rooms that are set to POO, EOO and DEA are returned to inventory, they now will get set to a Dirty housekeeping condition - they were being set Vacant Inspected. 8.422.149

Issues and Resolutions - Visual One 8.422 30779 Fix for Group Access Code selecting the first option on the list when making keys, which is not always correct. 31735 Fix to remove data source selection error box in almost all of the DRR reports with version 8.420 and higher. 8.422.149 8.422.149 32166 Fix for FSerror when running the VIP detail report. 8.422.149 32269 Fix for error received on editing wake up calls or making wake up calls. 8.422.149 32275 Removed Field Mapping error received when selecting Room Scan All Rooms or Room Scan Vacant Rooms from PMS>Front Desk>RmRpts>Emergency Reports. 32301 Fix for transfer guest feature in PMS (one guest to another) wiping out the Direct Bill pay method. 32602 Fix for booking reservations through group booking screen not correctly saving the number of nights for custom housekeeping LOS service. 33248 Fix for Wakeup Call button being disabled after checking in of a guest until you exit and re-enter the reservation. 33257 Fix for 'Results will return too many records. Please narrow your search!' error received in Transaction Log when all the parameters are selected. 33309 Fix for VAT summary on statements not being correct when posting or adjusting day packages. 33416 Fix for Derivative rate being increased by a percentage when "Decrease by Amount" option is selected. 33611 Fix for Deposit Required amount not saving to reservation when populated with Group Defaults. 33665 Fix for incorrectly updating housekeeping schedules when updating other information for a stay record. 33708 Fix to the Stay Over Report to show the Tariff or Package associated to the reservation under the PLAN column. 33765 Fix for when two reservations are open where the information from the 2nd reservation was being copied to the 1st reservation when attempting to assign room number from Room chart. 33801 Fix for Over Limit Authorizations screen is not reflecting the correct Amount to Request when pre-authorization is received and in some cases doesn't show the reservation at all when auth is needed. 8.422.149 8.422.149 8.422.149 8.422.149 8.422.149 8.422.149 8.422.149 8.422.149 8.422.149 8.422.149 8.422.149 8.422.149 33809 Fix for error occurring when doing a posting with Denmark regional settings. 8.422.149 33938 Fix for issue found when performing additional auth and receiving decline then system is reverting credit limit back to 0.00. 33970 Fix for issue found where guests that should show up for additional CC auth that have a Comp Template associated were not displaying on the Batch Authorization screen 8.422.149 8.422.149 PMS 8.422.151 34113 Fix for type mismatch error on stay when there is a booking ID attached. 8.422.151 34116 Check In: Fix for POS pay method restrictions not updating correctly when changing payment method during check in. 8.422.151 PMS 8.422.156 through 8.422.158 31713 Fix for update folio split definition. 8.422.156 32376 Fix for date field of comments in Comment tab of the File Card to obey regional settings. 8.422.156 32428 Fix for updating all room-types for derivative rates. 8.422.156 23

Issues and Resolutions - Visual One 8.422 33415 Fix for deadlocks occurring on stays. 8.422.156 33859 Fix for wrong amount being authed when going through the ANCI process for guest stays where room charges are setup to be routed to group master. 33878 Fix to have the House Status and General Availability screens show the correct number of suites if a component room for a suite is taken DNS, EOO or POO. 33972 Rate Setup: Fix for setting incorrect building code when saving derivative rates when updating more than one building at a time. 8.422.156 8.422.156 8.422.156 34121 Stay Over Report: Room Type code now displaying on report. 8.422.156 34292 Batch Authorization: Fix to valid approval being treated like a partial decline. 8.422.157 34234 Fix to the Market Analysis report to not include packages on the report that ended prior to the period-to-date of the date the report is run. 34286 Electronic Signature Capture: Fix printing on the Signature Capture Display report. 34307 Room Status: Fix housekeeping condition being set to Dirty after any change is made to a room status. 8.422.158 8.422.158 8.422.158 PMS 8.422.163 34447 Trust Interface: Fix modifying room type to correctly modify package price. 8.422.163 34452 Rooms on the books report: Fix slow processing time of report in portrait format. 8.422.163 34554 Invalid card number message and card number clears out on stay 8.422.163 PMS 8.422.167 33816 Fix for Out Of Order Rooms Report incorrectly including rooms that are not OOO on nights inbetween two scheduled OOO times for that room. 34865 Credit Card Interface: Fix inability to cancel authorization process when the request swipe at check in is on. 8.422.167 8.422.167 PMS 8.422.171 34472 Fix for data integrity loss between stay and iinfo records. 8.422.171 35038 Fix for deposit numbers not balancing on the Department Revenue Report 8.422.171 PMS 8.422.172 35396 Group In House Detail report displays a mapping error when being run. 8.422.172 PMS 8.422.175 34686 Original auth disappeared from the credit limit field on the stay when there is a void transaction followed by a time out. 8.422.175 24

Issues and Resolutions - Visual One 8.422 35400 Packages: Seasonal Room Surcharges Calculating by Person instead of By Room. 8.422.175 35686 Total on Master Folio summary version is displaying incorrectly. 8.422.175 35762 Unable to check balance of gift card after update. 8.422.175 PMS 8.422.179 36032 Night Audit: Fix deadlocks occurring during night audit when writing travel agent history. 36419 DRR: Dinner reservations do not cancel when you change dates for a guest stay. 8.422.179 8.422.179 36494 Error when trying to connect to Datamagine checkzoom 8.422.179 Sales and Catering through 8.422.110 TFS# Description 30453 Fix: Group Res. Defaults no longer incorrectly erases pay methods on group members. Sales and Catering 8.422. 113 through 8.422.135 31738 Fix when Datamagine switch is on - when you open a booking and then the DBS, upon exit of the booking form it boots you out of V1 entirely. 8.422.113 Sales and Catering 8.422. 171 35194 Fix for tokens for SM, CM and CSM email address on booking, file and inquiry letters pulling in the wrong information. 8.422.171 Accounting TFS# Description 30798 Fix Club Member verification window now brings up club account to swiped card. 30802 Fix balance forward appears on Condo MTD with Dtl on Stmt selected in Owner Analysis 30904 Fix for POS Outlet number now number is properly recorded in the ARTRAN record 30923 Fix: error with security tokens accessing Service Manager POS Transaction History Service 31012 Fix for Error 1 - Incorrect syntax near 2011' when pulling today's data via Import IG Activity 31017 Fix for duplication of IG transactions in AR. IG direct billing to an AR Account can be imported for a single account, multiple accounts, or Accounting Category 2. 30999 Help icon added to each menu bar (blue circle with question mark). 31195 Fix Stats information on Condo MTD statement when running the statement for a time period that includes the previous year. 31332 Fix for display on Condo MTD statement when multiple shares are in one room. 31400 Fix default of extension file to.xlsx (Excel 2010) when trying to import an Excel sheet into Accounting. 25

Issues and Resolutions - Visual One 8.422 Accounting 8.422. 113 through 8.422.135 31607 Fix for Condo MTD Statement to reflect fiscal year set-up. 8.422.119 32133 Printing stmt from V1web vs. V1acct may show discrepancies in regards to cleaning/cko fees. 33108 Erroneous message popping when printing A/R statements on account type of 'B' 8.422.119 8.422.135 Accounting 8.422. 171 35103 Fix for overflow error when number of transactions is too large in AR. 8.422.171 Accounting 8.422. 175 35760 The block count is wrong and hash totals on lines starting 8 (position 11-20) & 9 (position 22-31) respectively are incorrect. 8.422.175 Interfaces through 8.422.110 TFS# Description 31581 Fix: guest titles now passed through the Trust interface. Interfaces 8.422.113 through 8.422.135 31746 Fix to modify the Expedia OTA interface to support the inclusion of credit card numbers and pay methods. During the reservation process. 8.422.113 32035 Fix for kiosk interface issues 8.422.124 Interfaces 8.422.149 31955 Fix for IGT Interface 8.422.149 33825 Fix for deadlock issues in V1/ IG interface in 8.423 8.422.149 Interfaces 8.422.156 through 8.422.158 33406 Fix for charge reversals processing incorrectly in Sacoa interface. 8.422.156 26

Issues and Resolutions - Visual One 8.422 Interfaces 8.422.163 34336 IG Interface Posting: Fix error occurring when closing cash transactions in IG. 8.422.163 Interfaces 8.422.167 34833 Fix for the issue of the credit check from IG to V1 not respecting the option to restrict POS charges on the payment type setup. 8.422.167 Interfaces 8.422.171 35228 Fix to the V1Configuration utiltiy to not allow users to type in a GL account number that is not valid. 8.422.171 Interfaces 8.422.172 35272 Spa to LMS: Fix inability to settle to LMS City Ledger from Spa 8.422.172 Interfaces 8.422.175 35609 IG/V1 Interface: Credit check performed regardless of switch value. 8.422.175 35768 Card swipe- Enhanced logging to Verifone card swipe device. 8.422.175 Visual One Retail TFS# Description 30759 Fix: Item Discounts in POS now do not cause errors. V1 POS 8.422.125 through 8.422.135 32026 Fix for errors in POS and preventing users from entering POS when missing a certain field in the database. 8.422.125 25253 Fix inability to settle checks to Paymentech. 8.422.135 33250 An unexpected "type mismatch" error occurred in V1POS when trying to print/view Historical Checks 8.422.135 33285 Fix checks displaying incorrect gift certificate balance. 8.422.135 27

Issues and Resolutions - Visual One 8.422 V1 POS 8.422.149 31617 Fix for when reprinting a check from PMS and the site has a combination of the IG interface and V1POS where the check would not display. 33068 Fix for direct to Accounting import from V1POS not working properly due to hard-coded categories. 8.422.149 8.422.149 V1 POS 8.422.179 36052 Fix Unable to open Vats error when settling to guest room from POS. 8.422.179 36199 Fix for updating the POS item numbers on a Catalog that is NOT SHARED. 8.422.179 28

New Feature Detail - Visual One 8.422 New Feature Detail - Visual One 8.422 For complete information on new features, please see Visual One Online Help. Spa Management System 17329 Spa Pricing Strategies: Time of Day and Seasonal Pricing Visual One Spa Management with V1 Retail Pricing Strategies supports time-of-day pricing, seasonal pricing, range pricing, and supports quotes with future price increases. With pricing templates, a spa can meet market demand by increasing prices for the same therapy session during peak hours or peak seasons and lowering prices during off-peak hours or off-peak seasons -- instead of offering one price year round. For example: a 30 minute massage from 6am to 8am is a different price than from 9am to noon. Market pricing allows Spa staff to create quotes with seasonal prices or a price increase with a future effective date without an increase in the current price. In addition, historical and forecasting reports verify the price for each item for any given time of the day or season. Requirements: Visual One Spa V.8.422 or higher with Visual One Retail. Time-of-day and seasonal pricing is available only when using the Retail solution with Spa. The pricing structure for Spa using Spa POS is not changed. Note: The pricing structure resides in the Spa database, but time-of-day and seasonal pricing are setup in the Retail POS system where all inventory/spa items are setup. Definitions Pricing Strategy The practice of establishing an optimum price for a product or service, to obtain the highest profit. The Pricing Strategy feature is an option that can be enabled within the Visual One software. Client Price Types A range of prices that depend on the type of client, i.e. member, employee, walk-in. Client Price types are defined within the Visual One software. Limitations When using Retail POS and a clerk sells a spa service or spa package, the pricing strategy is not in effect; the system uses only the Default Price. Pricing Strategy does not affect multi-packs; the prices are set at time of purchase. Auto Booking uses either the default price or the client type price, and is not affected by any of the pricing strategies, or any default pricing % adjustment for the date booked. When an appointment with a deposit is moved to a time slot with a different pricing strategy, the system notifies the user that the new service price is more or less than appointment deposit. A staff member using the system has to return the deposit manually before moving the appointment. 29

New Feature Detail - Visual One 8.422 As a best practice with Pricing Strategy in place, the property staff should quote the default price unless the time of day is known. Feature Detail and Computations This feature allows a property to set an adjustment factor by date. The adjustment is then applied all spa services and spa packages scheduled for the date. The adjustment may be set up as a percentage increase or decrease, or it may be set up as a flat amount. In addition, this feature allows property manager to set date and time range adjustments. An adjustment factor may be imposed to that range (i.e. - 25%, + 10% or + $10.00)) for selected spa services and spa packages. Guest/client can be defined for the adjustment factors. These adjustment factors are imposed on the base price setup on the spa package or spa service. The adjustment determines the base rate used for appointments made within the date and time range. About Prices Prices appearing on the Appointment Defaults window are calculated prices, and incorporate any default pricing % adjustment for the selected date and any pricing strategy set for that time and date. Caution: Spa windows and reports may show either the estimated price or the actual price. This depends on whether the four elements required to determine the actual price are known: service, date, time and client. Adjustment and Calculation Examples Example 1: A 60 Minute Massage has a price of 100.00 defined (on the Inventory Item in Retail POS). An adjustment factor is setup for 11/1/2011 12:00PM to 11/1/2011 4:00PM of -20%. If someone books the 60 Minute Massage on 11/1/2011 starting at 10:00AM, the price is $100.00. If someone books that same 60 Minute Massage on 11/1/2011 starting at 1:00PM, the price is $80.00. Example 2: A 60 Minute Massage has a price of 100.00 defined on the spa service (in Retail POS) and a price of 80.00 setup for a client type of Member. No adjustment factors are setup with dates prior to 1/1/2012, and that an adjustment factor is setup for 1/1/2012 12:00AM to 12/31/2012 11:59PM of +10%. This applies to the base rates as well as the client type of Member. If a guest without a client price type selected books a 60 Minute Massage on 12/15/2011, the price is 100.00. If a guest with a Member price type on their profile books a 60 Minute Massage on 11/15/2011, the price is 80.00. However, if a guest without a client price type selected books a 60 Minute Massage on 1/10/2012, the price is 110.00 and if a guest with a Member price type on their profile books a 60 Minute Massage on 2/21/2012, the price is 88.00. The computed price determined using the adjustment factors is used on appointments in the same manner as a price from the single field on the spa package/spa service is used. This price is not considered a discounted or adjusted price. 30

New Feature Detail - Visual One 8.422 Note: Commission logic follows existing rules. The base price for the commission is the price determined for each appointment. That price is either 1) the price defined on the spa package/spa service if no adjustment factors were set, or 2) the price with any adjustment factors. If commissions are generated after discounts, the discounts do not include any adjustment factors used to determine the spa package/spa service price on the appointment Customer discounts applied in Retail POS come from the price on the spa appointment. That price is derived from either 1) the price defined for the appointment or package with no adjustment factors set for the date/time the appointment is made, or 2) the price with any adjustment factors if they are set up for that date/time. Reports show setup for the price adjustment factors, as well as the corresponding rates for the spa packages/spa services affected by the adjustment factors. System logging tracks use of the functionality by tracking additions and changes to the adjustment factor records. Adjustment factors are applied only to spa packages and spa services at this time. Unchanged Reports The following reports are unaffected by Pricing Strategies because the rates shown reflect the rate determined when the appointment was made: Price Change report Repeat Clients by Staff Member Detail and Summary reports Appointment Detail report Appointment Booked report Appointment Confirmation report Projected Revenue Summary report Guest Type Summary report Pre-payment report Group Revenue by Color Link report Group Revenue by Booking ID report Appointment Recap Configure the Pricing Strategy Feature Use the following steps to set up the Pricing Strategy feature. Set Pricing Strategy Class Set Access to the Pricing Strategy Calendar Set Spa Passcode Security Create Pricing Strategy Templates 31

New Feature Detail - Visual One 8.422 Pricing Strategy Templates Pricing Strategy Templates allow price changes to be set for specific services or packages during specific time frames. Note: No service or package may have more than one pricing strategy at a given time. If a pricing strategy overlaps with any existing strategy, a warning message appears. The system does not allow the strategy to be added. Access paths: Management Tools Services Pricing Strategy Template Setup icon Spa Management Tools Services Price Type Setup Existing Pricing Strategy Code GolfPro Manager Configuration Pricing Strategy Pricing Strategy Setup Existing Pricing Strategy Code Pricing Strategy Setup Services View Pricing Strategy Setup Package View Using Time and Date Sensitive Pricing Strategies Please see Visual One Online Help for complete information on this feature. 32

New Feature Detail - Visual One 8.422 Lookup Strategy Price from Spa Booking window Access: Spa Booking window $Check button. Use Search Criteria to find a Pricing Strategy Use the Pricing Strategy Calendar The Pricing Strategy Calendar allows the Spa to track alternate prices that are set up for specific time periods. Access paths Spa Booking window Pricing Strategy Calendar icon 33

New Feature Detail - Visual One 8.422 Spa: Management tools Services Pricing Strategy Pricing Strategy Calendar GolfPro: Manager Configuration Pricing Strategy Pricing Strategy Calendar The Pricing Strategy Calendar appears on the Spa Booking window as follows: The Spa Pricing Strategy Calendar To add a pricing strategy: Float a curser over a date, and a tool tip must appear click to add strategy. When a strategy is added to a date, a bar appears top of that date with the code for the pricing strategy. If a Default Pricing % Adjustment value, or a pricing strategy is added to a date, a bar appears on the date with the value. Right click for options to print or export the calendar. Select Pricing Strategy to apply to a Service or Package To set up a pricing strategy, use one of the paths. Select Spa Booking screen Strategy Setup icon 34

New Feature Detail - Visual One 8.422 Spa - Management Tools Services Pricing Strategy Strategy Setup GolfPro - Manager Pricing Strategy Strategy Setup Set Pricing Strategy Initial View Agilysys Visual One Spa Management Select Strategy Select Recurrence to view settings for a recurring strategy Select the Pricing Strategy Search checkbox The extended view of the Set Pricing Strategy window appears, with the Pricing Strategy Search frame and the Recurrence frame. 35

New Feature Detail - Visual One 8.422 View Pricing Information on the Transaction Log The pricing strategy information may be reviewed on the Transaction Log. The following data appears in the Log: Adjusted Prices on Spa W 36 The Pricing Strategy code The Pricing Strategy name The Pricing Strategy description The items affected by pricing calculation The default price of the items The default pricing % adjustment value The value of the change in price for selected items The overall price for each item

New Feature Detail - Visual One 8.422 The time of day the price it specifically set for The days of the week the price is specifically set for The dates the price is specifically set for windows. In several areas of Spa, price information is changed and sometimes re-labeled to reflect the estimated or adjusted price. The price shown now reflects pricing strategies and default pricing % adjustment for the service and the date and time selected. This price may be labeled at the beginning of a booking process to indicate that it is an estimated price based on pricing strategies. The following windows show adjusted prices and labels based on pricing strategies. Spa Appointment Booking Detail Quick Add/Pick Express Package Booking Wait List Service and Package list for Booking Wizard Option on Service Filter drop-down list in the Spa Appointment Grid Price Column on Change in Appointment Service Price information in option and recap messages for appointment changes, appointment copy, and move Price information for definition, options, and recap of automatic and manual booking of recurring appointments Price column on vres Availability results window Pricing Reports Pricing Strategy Report Select Reports Pricing Strategy Reports Pricing Strategy report Sample Pricing Strategy Report 37

New Feature Detail - Visual One 8.422 Price Variance Report Select Reports Pricing Strategy Reports Price Variance report Sample Price Variance Report 38

New Feature Detail - Visual One 8.422 39

New Feature Detail - Visual One 8.422 V1 Property Management System and PMS Integrated Applications (Modules) 19780 Comp Accounting with Patron Rank Visual One Comp Accounting offers enhanced patron ranking features interfaced with a property casino system. Whenever a guest with a patron id is selected in Visual One PMS, the system retrieves current information from the casino system. When enabled, this feature supports patron rank in V1 PMS and Comp Accounting. Patron rank designations include: Patron id and color-coded patron rank visible on the reservation (V1 Stay Record) and Guest Information record, Option to filter rates and packages based on guest patron rank Notification of guest stays on selected arrival, guest list, and housekeeping reports The Rate and Availability Calculator automatically selects tariffs and packages associated with the patron rank, and use them to filter available rates. 40

New Feature Detail - Visual One 8.422 Configure Patron Rank Configure Comp Accounting Rank functionality in the Rank Code Maintenance window. Note: access to the functionality is controlled with an access role (breakpoint): 60025 - Rank Code Maintenance. (Set breakpoints at PMS Security Class Access Security Breakpoint Access window.) Select V1PMS Options Comp Accounting Rank Code Maintenance. The Rank Code Maintenance window opens. Enter a rank code and description to match the casino system rank identifiers. Enter a Rank Code in the Code field. Enter a Rank Description to match the casino system. Note that link to the casino system for rank is established through the description field. Caution: Rank description is required to match the rank description used by the casino system. Without the exact rank description, Visual One cannot show the appropriate color coding or correctly filter the tariffs and packages in the Rate and Availability Calculator based on patron information retrieved from the casino system. Select a color to represent the casino system rank on the Guest Information and Guest Stay windows. 41

New Feature Detail - Visual One 8.422 Select tariffs to associate with the patron rank. Select packages to associate with the patron rank. View Patron Rank from Guest Information and Stay/Reservation window When patron functions are available, the patron id and rank designation appears on the Guest Information window and on the Stay (Reservation) window. Guest Information window Guest Stay window 42

New Feature Detail - Visual One 8.422 Use Rate and Availability Calculator with Patron Rank to filter tariffs and packages Select rates, tariffs and packages, and view by rank or by guest name. Select the Rate and Availability Calculator icon The Rate and Availability Calculator opens with the Patron Filter option available. Select the Rank option Select the Process icon The rate options appear in the view area, with tariff and package rates for the patron rank. 43

New Feature Detail - Visual One 8.422 To select options by guest name: Select Guest Information Name Rank appears automatically, with associated rates for tariffs and packages. 23516 IDeaS Extract - Define Included Room Types This feature allows the property to define the room types to be included in the IdeaS extract. To setup: Select Manager Setup Rooms Room Types Room Type Maintenance window Extracts Setup frame Room Type. If IDeaS is selected in the Extracts Setup, the Room Type checkbox is available. To Export with Room Type: Select Manager Utilities File Utilities Data Extracts tab Export IdeaS button. This feature allows the property to define the room types to be included in the IDeaS extract. 23761 Booking Interface: HTNG SGI with V1 PMS This feature allows a third party interface to book with a Visual One profile, and then updates the booking to the Visual One itinerary. Requirements Visual One Release 8.422.1 or higher Vendor software is required to support HTNG SGI messages to: retrieve Visual One PMS guest profile information return activity booking information to show in Visual One Activity Scheduler 44

New Feature Detail - Visual One 8.422 When reservation dates are being changed, or the reservation is being cancelled, V1 PMS notifies the user that there are third party activities attached to the reservation that must be changed or cancelled manually Changes within Visual One PMS that involve a third-party reservation system generate confirmation messages to advise property staff of scope of change. All activities booked through third-party interfaces are included in the following: Guest Activities Report Confirmation Letters when the appropriate token is included in the letter Email when the appropriate token is included in the email template Activity Times Summary Activity Attendees Activity Item Rental Report Guest emarketing Activity Scheduler: Show Past Dates Activity Scheduler: Printing the Activity Scheduler Activity Scheduler: Viewing the Activity Calendar Detail on Message Flow Required message flow for the interface includes the following transactions. In each case, the contacted system responds. Action Third party interface searches for a profile V1 Searches for an activity reservation Third party interface searches for a reservation in V1 Third party interface creates a profile Third party interface links a new profile in V1 with an existing guest in third party system; Third party interface requests additional information from a V1 profile Third party interface requests to update a V1 profile with new information from the third party system Third party system creates an activity in V1 Third party interface updates an activity in V1 Third party interface cancels an activity in V1 When a V1 reservation linked to a guest in the third-party system is updated in V1, and when a guest is checked-in or checked-out in V1 In V1, a guest cancels a reservation Message Sends a ProfileLookup Sends an ActivityLookup Sends a ReservationLookup Sends a NewProfile message with information. Sends a Subscription message. Sends a FetchProfile message Sends an UpdateProfile message Sends a CreateActivity message with information. Sends UpdateActivity message with information. Sends a CancelActivity message. V1 sends a GuestStatusNotification message with the information. V1 sends an OutOfScopeNotification message with the status change 45

New Feature Detail - Visual One 8.422 In V1, a guest changes the dates of a reservation V1 sends an OutOfScopeNotification message with the change 26192 IDeaS Interface - IDeas sends recommendations to V1 through HTNG XML The Visual One yield management interface with IDeaS software can receive and make available suggested changes from the IDeaS service. Suggestions may include the ability to change tariffs. A manager at a property can see updates in the suggested rates and yield management data. The manager can accept or reject suggestions. Set Up the IDeaS Interface Prerequisites: Visual One release 8.422.1, PMS installation Access to IDeaS server To initiate setup from Visual One PMS, access the following window. Select PMS Managers Setup Property Settings The Property Settings window appears. Select the Posting, Accounting and Extract button. This form opens. 46

New Feature Detail - Visual One 8.422 In the IDeaS Extract Setup frame: Enter an account number, code and extract file dates. Select Save button. Setup is complete. 47

New Feature Detail - Visual One 8.422 Setup Extract Directory To complete an extract, the extract directory is first set up in Property Settings Directories. Using the IDeaS Service from within Visual One Property managers can use the IDeaS interface with direction from the executive level, using suggestions and yield management information to assess the rates available and modify them. The process varies; most properties allow the shift manager to set the level of access. Only a manager with access to the hourly or daily passcode can set this level of access. It is often set up during the installation process. To view the updates from the IDeaS Service: To initiate setup from Visual One PMS, access the following window. Select PMS Manager Utilities File Utilities. The File Utilities window appears. 48

New Feature Detail - Visual One 8.422 Select the Data Extracts Tab. Select Export IDeaS Data to generate the extract. For more information, please refer to the IDeaS documentation for additional information. See http://www.ideas.com/. 17160, 17167 Visual One vres Enhanced user interface, content available soon. 49

New Feature Detail - Visual One 8.422 Accounting, Condo Accounting 17349 Owners Book Units for Guests Condo owners can book units that they own for other guests, using vres. Properties can provide to their condo owners the ability to book their own units on the web using vres, and to control the rate assigned to those reservations. This feature allows a condo owner to log into their account on the web, and make a reservation for themselves or book their own units for other guests. On vres, the owner has the ability to: 50 Check availability of their owned units Book their units on available dates for guests other than themselves. This enhancement adds two options to the condo owner account in Visual One Accounting to control whether or not the owner can book their unit on the Web Control booking for the owner Control booking for other guests in their units. Caution: If the owner has multiple AR accounts, all units owned are required to be associated with the AR account linked to the Guest Information record the owner uses to log on to vres. For units that reside on a different AR account for revenue distribution or charging purposes, complete the following setup to allow the owner to book through vres: When owners book their own unit for themselves on vres, the system automatically considers the reservations guaranteed. The system checks against general hotel availability, taking into account: Out of Order records availability of the unit room type hard blocks against the specific unit Owner-booked reservations made on vres for owner guests are also guaranteed automatically, and the same availability criteria are considered. Use the existing Reservations Entered report to review reservations made by owners on vres. The property may follow-up on reservations to update guest records or merge guest accounts if duplicates are created. A single tariff selected by the property is used for all bookings made by condo owners for guests other than themselves. If a condo owner owns multiple units, the units available for that owner to book are the units linked to the web account the owner uses. If the owner has multiple accounts with units linked to one account and not the other account, owners are required to: Or Log in with the appropriate account for the unit they want to book Link all units to all AR Accounts for that owner.

New Feature Detail - Visual One 8.422 Multiple room reservations are not allowed when booking for an owner or when an owner books for a guest. If the owner owns more than one unit and wants to reserve multiple units for the same date, the system requires that they create separate reservations for each unit. vres creates a new profile for each guest booked by an owner, and automatically associates the profile with the reservation. Reserve in Visual One Web (vres) Owner menu bar has option: Reserve Owner Unit for Guest View status on Home Page reservation list: Reserved for Guest. Setup Condo Owner Booking Options in Visual One Accounting Two settings control owner access to web reservations. By default, an owner is granted access to book their own unit for themselves and for guests through vres. To prevent either booking option: Select Receivables Customer Maintenance Web Settings frame To make owners unable to book through the web: Select Prevent owner from booking their own unit on the web. Select Prevent owner from booking their unit for other guests on the web. 51

New Feature Detail - Visual One 8.422 17352 Tax Identification Number Functions This enhancement allows an accounts payable department to withhold a percentage of AP invoices from foreign vendors on behalf of a taxing agency. It uses origin codes to identify the tax amount to withhold, which may correlate to the country where an AP vendor resides. The origin codes are configured in the Visual One Accounting system to allow: Indicator that a Tax Identification Number is required on the AP account Definition of the appropriate withholding percentage Link to an AP account for the withholding amounts from the vendor payments. To withhold tax amounts the property tax accounting department initiates the vendor link to origin code. The process flow is as follows: 52

New Feature Detail - Visual One 8.422 Setup and link vendors to an origin code, if they are not already set up as requiring withholding in the Vendor Maintenance window. To setup origin codes: Select Accounting Manager Setup AP AP Origin Code Maintenance to setup origin codes. Select Accounting Payables Vendor Maintenance to link origin codes to vendors. Optional: department chooses to apply a withholding amount to the invoice postings at the time that AP vendor invoices are entered. The amount is based on the origin code. The withholding amounts can be viewed at the AP Transactions window. The withholding process triggers a batch to the AP account of the taxing agency linked to the origin code selected for the vendor. The batch includes an invoice for tax withheld from the Vendor AP Account. The accounting department can pay these amounts directly to the taxing agency like a standard AP vendor account. Three reports support this enhancement. AP Vendor List with Origin Code and TIN. AP Vendor Tax Withholding by Vendor. AP Vendor Tax Withholding Report by Origin. These reports help accounting users: Identify the AP Vendor Accounts linked to an origin code Confirm that the tax identification number is entered. The Vendor Tax Withholding Report by Vendor shows: a list of all invoices for a vendor in a date range The amounts withheld on the invoice. 53

New Feature Detail - Visual One 8.422 Notes: The Vendor Tax Withholding Report by Origin shows All invoices by country/region (Origin Code) within a date range Amounts withheld on those invoices. One or more AP accounts can be setup to receive the withheld amounts from foreign vendor invoices for tax amounts. The number of accounts needed depends on how the property makes payments and reports on the withheld amounts. For example, the property may make payments by country, or by region. Alternatively, the property can make payments based on the withholding percentages. Payment of the withheld tax amounts would be processed via payment to the A/P account setup to receive the portion of the payment withholding from the foreign vendor invoices. Definitions AP Accounts Payable TIN Taxpayer Identification Number. The TIN is an identification number used by the Internal Revenue Service (IRS) in the administration of tax laws. It is issued either by the Social Security Administration (SSA) or by the IRS. A Social Security number (SSN) is issued by the SSA. All other TINs are issued by the IRS. Required: Version 8.422.1 of V1 Accounting, Visual One license with AP module. 54

Update Access Options Breakpoints Update Access Options Breakpoints The following table shows new access control options that are available in Visual One release 8.422 Visual One System Breakpoint Number Breakpoint Name PMS 60025 Rank Code Maintenance 55