nab Transact User Guide Customer Management and Scheduled Payments

nab Transact User Guide Customer Management and Scheduled Payments

Contents Customer Management 2 Adding Your Customers Details 2 Editing Your Customers Details 3 Uploading Multiple Customers' Records 4 Scheduled Payments 5 Creating a Scheduled Payment 6 Editing Your Schedule 9 Adding Additional Payments 12

Customer Management Customer Management allows you to store your customer s credit card and bank account details in NAB Transact s secure database. The Customer Reference Number stored with your customer details can then be used as a token in place of card or account numbers for Batch, Scheduled or one-off Payments. You access Customer Management from the Product Administration menu of the NAB Transact Home page. Figure 1: Customer Management on the Home page menu Adding Your Customers Details 1. Click on the Add Customer option from the Home screen. Figure 2: Add Customer Screen 2. Select the Client ID from the drop-down list. 3. Enter a unique Customer Reference Number that will enable you to identify your customer in NAB Transact reporting. 4. Enter the customer s Card Number and Expiry Date if available 5. Enter the customer s BSB, Account Number and Account Name if available.

6. Enter the customer s Allocated Variable if required* 7. Click to store these details. * The Allocated Variable is a 5 digit code linked to Customer Reference Number used when a shorter identifier is required by clients using NAB Transact s Allocated EFT service. Editing Your Customers Details Using Manage Customers you can edit or delete the stored details of a customer. Note: If you delete a customer with payments in a batch or schedule, that customer s transactions will be declined. 1. Select Manage Customers from the Home screen or drop-down menu. 2. Enter the full or partial Customer Reference Number and click. Search results will be displayed in a list. Figure 3: List of Customers 3. Click Edit to display the customer details.

Figure 4: Edit Customer Screen 4. Make the required changes and click The customer s details are now updated and all scheduled or batch payments involving that customer will be transacted using the new details. Uploading Multiple Customers Records To upload multiple customers you must prepare a customer data file. This file should be a plain text file in CSV format. Please refer to the Customer Management Batch Integration Guide for full details of the file format. 1. Click on the Upload Customer Data File link under the Home screen. Figure 5: Upload a Customer Data File 2. In the Notify Email field, enter the email address you want to receive the notification email containing any errors in the file you uploaded. 3. In the File field, select the location of the customer data file on your computer. 4. Click

Scheduled Payments Scheduled Payments allows you to schedule a single payment or a series of payments from your customer s credit card or bank account. For example, you may wish to schedule 12 payments over a year. Figure 6: Scheduled payments on the Home page menu

Creating a Scheduled Payment Note: You can only schedule payments to start the day after you create the schedule. 1. Select Create Scheduled Payment option from the Home screen. Figure 7: Create Scheduled Payment Screen 1. Select the Client ID from the drop-down list. 2. Enter a Schedule Name that describes the schedule in detail. 3. Enter a Schedule Reference. This will appear in the transaction listing for every transaction processed by this schedule. 4. Select the Transaction Type from the drop-down list. a. Payment is from a credit card number b. Direct Debit Payment is from a bank account c. Triggered Payment is from stored customer credit card number d. Triggered Direct Debit is from a stored customer bank account 5. For Payment or Direct Debit, enter the Card Holder, Card Number, Card Expiry, or BSB, Account Number and Account Name and Amount. 6. For Triggered Payment or Direct Debit enter the stored Customer Reference Number for NAB Transact to match this schedule to your stored customer s details. Note: To schedule a Direct Debit payment you must have entered the Direct Debit Authority into NAB Transact (part of the Product Administration menu).

7. Select the frequency of the payment using the Make Payment drop-down menu. a. Once is a single payment on the specified date b. Weekly is for payments made every seven days c. Fortnightly is for payments made every fourteen days d. Monthly is for payments made on the same day of the month e. Quarterly is for payments made on the same day every three months f. Half-Yearly is for payments made on the same day every six months g. Annually is for payments made on the same day every twelve months 8. Enter the Starting On date. a. For Once payments, this is the payment date b. For all other payments, this is the first payment date of the schedule 9. If a period other than Once is selected, enter either the a. Ending on date. NAB Transact will calculate the correct number of payments between the two dates, inclusive of the last date, or b. Number of Times the payments are to be made. b. Number of times the payments are to be made. Figure 8: Triggered scheduled payment example 7

10. Click. This will display the schedule details for you to confirm. Figure 9: Scheduled payment confirmation screen 11. Check the scheduled payment details. Click to alter any of the details. If they are correct click 8

12. The schedule is created and you are directed to the editing screen where you can adjust individual payments if required. Figure 10: An example schedule Editing Your Schedule Using Manage Scheduled Payments you can edit or delete the details of an entire schedule. You can also change, add or delete single payments within a schedule. Editing your Schedule Details Remember that changing the Schedule details will alter all the unprocessed transactions in that schedule. 1. Click on Manage Scheduled Payments from the Home screen. 2. Locate your schedule from the list. You can also find your schedule by entering the Schedule Name or Schedule Reference 3. Select the Client ID from the drop-down list and click. Figure 11: List of schedules 3. Click Edit to show the schedule details.

Figure 12: Edit Scheduled Payments Screen 0

4. To make a change to all unprocessed transactions, change the details in the top section of the page. For example, enter 50.00 in the amount field to change the value of all unprocessed payments. 5. Click 6. A message will appear to remind you that these changes apply to all un-processed payments in the schedule. If you are happy with this Click to proceed. 7. Unprocessed payments are updated. Editing a single payment in your schedule You can edit a single payment in your schedule using Manage Scheduled Payments. a. Select Manage Scheduled Payments from the Home screen. b. Using the steps in Editing the Schedule Details, search for the schedule you want to modify and click Edit. c. The list of payments will appear below the schedule details. Figure 12 shows this. d. From that list identify the payment and click Edit. Figure 13: Editing a single scheduled payment e. Make your changes and click

Adding Additional Payments You can add an additional payment to a preexisting schedule using Manage Scheduled Payments. 1. Select Manage Scheduled Payments from the Home screen or drop-down menu. 2. Search for the schedule you want to modify and click Edit. 3. Click on Figure 14: Add an additional scheduled payment 4. Complete the details and click to add the additional payment to the schedule. Copyright in the information contained in this document subsists under the Copyright Act 1968 (Commonwealth) and, through international treaties, the laws of many other countries. It is owned by NAB unless otherwise stated. All rights reserved. You may download a single copy of this document and, where necessary for its use as a reference, make a single hard copy. Except as permitted under the Copyright Act 1968 (Commonwealth) or other applicable laws, no part of this publication may be otherwise reproduced, adapted, performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including photocopying, recording, taping or by storage in an information retrieval system) without the specific written consent of NAB. 2010 National Australia Bank Limited ABN 12 004 044 937 AFSL 230686 75375A0610