Senior Management 10-Jul-15 The Ombudsman Dame Julie Mellor PHSO Board Corporate Casework Team Managing Director & Deputy Ombudsman Mick Martin Executive Office Executive Director Finance & Governance Gill Kilpatrick Interim Executive Director Operations & Rebecca Marsh Director of HR, People & Talent Denise Bird-Newell Executive Director External Affairs & Strategy Sally Sykes Legal Adviser Helen Holmes Head of Function - Clinical Advice Daniel Wallis Director of Complex Gavin McBurnie Director of s Annette John Director of Continuing Care & Joint Working Jack Kellett Director of Russell Barr Director of Quality & Service Integrity Chris Morgan Director of Strategy & Insight Gill Bull Director of Media, Marketing & Digital Services Shareena Merzi
Executive Office & Corporate Casework Team 21 July 2015 Managing Director & Deputy Ombudsman Mick Martin Chief of Staff Rebecca Coady Head of Corporate Casework Team Sarah Fox-Bose Principal Private Secretary to Chair Private Secretary Casework Casework PA to Ombudsman PA to MD Executive
External Affairs and Strategy 21 July 2015 Executive Director of External Affairs & Strategy Sally Sykes Interim Head of Service Charter Risk & Planning Service Charter Project Executive Director of Strategy & Insight Gill Bull Interim Head of Public Affairs Glynn McDonald Director of Media, Marketing & Digital Services Shareena Merzi Executive Leadership Team Admin Head of Parliamentary Policy & Insight Head of Health Policy & Insight Research & Analytics Stakeholder Relationship Stakeholder Relationship Press & Media Marketing & Communications Marketing & Communications Rebecca Milner Laura Yearsley Batool Reza Maria Mansfield Sara Wilcox ( Kath Butler Project & Policy (Strategy & Insight) Senior Policy & Insight Senior Policy & Insight (Health) Insight & Learning Senior Analyst Research Senior Press Marina Soteriou Digital Communications Design & Publications Marketing Policy & Insight (Parliamentary) Policy & Insight (Health) Policy & Insight (Health) Learning & Resource Research Press Steven Mather ( Marketing Stakeholder Development Editing & Proofreading Editing & Proofreading Learning & Resource Support Editing & Proofreading
Finance & Governance 21 July 2015 Executive Director Finance & Governance Gill Kilpatrick PA to Executive Director Head of Risk & Assurance Interim Head of Finance Steve Brown Brian Thompson Governance Interim Finance Finance Interim Finance Governance, Risk & Assurance Planning & Performance Management Accountant Interim Financial Accountant Interim Financial Accountant Executive Committee Administrator Finance Finance Finance
HR People & Talent Director of HR People & Talent 21-Jul-15 Denise Bird-Newell Executive Director HR P&T BP - Employee Engagement & Change Eileen Chambers HR Business Partner HR Business Partner HR Business Partner HR Resourcing Head of Learning & Development London Manchester Manchester Payroll & Pensions MI & Systems Fin & Gov HR P&T, Facilities, Procurement Executive Support Omb Casework Team Legal External Affairs, QS&I Systemic Inv, Customer Svcs, Clinical Advice, CCJW Project Interim Recruitment Interim Recruitment Internal Comms Internal Comms L&D Specialist (Casework) HR Adviser Administrator HR Administrator HR Administrator Shared Services Team (Manchester)
Legal Group 21-Jul-15 Legal Adviser Helen Holmes PA to Legal Adviser Legal Adviser Mark Lant Legal Adviser Head of FoI/DPA Luke Whiting Jurisdiction Adviser Patrick O Connell FoI /Advisory Lawyer FoI/DPO David Thomas FoI/DPO Aimee Gasston FoI/DPO FoI/DPO Sohifa Kadir FoI/DP Support Rebyn Buleti
Procurement and Facilities Director of HR People & Talent 21 July 2015 Denise Bird-Newell Head of Estates & Procurement Claire Fields Procurement & Contracts London Manchester Facilities Facilities Facilities Procurement Mgr Service Desk Service Desk Service Desk Service Desk Service Desk Service Desk Service Desk Office Support Office Support Office Support
Quality & Service Integrity 23-Jul-15 Director of Quality & Service Integrity Chris Morgan Personal Director Service Design Stephen Middleton (See Customer Services chart) Finance Project Head of IRM Katharine Stevenson Head of ICT Tom Stoddart Head of Planning & Performance Martin Morrell Performance Operational Improvement Neil Armstrong Quality Insight CS Change Senior Performance Analyst Post-Event Quality Assurance Outcomes & Compliance (Insight & Performance) Information Records (London) Kay Young Information Records (Manchester) Hannah Burling IT Service Performance Analyst Performance Analyst Casework Policy & Process Compliance Business Sophie Grant Performance Analyst Performance Analyst Business to OIT Information Records ASD ASD Off Site Storage ICT Support
Executive Director O&I 21-Jul-15 Interim Executive Director Operations & Rebecca Marsh PA to Executive Director Operations to ED Ops Executive to ED Ops
s For internal PHSO use only 23-Jul-15 Director of s Annette John Director of s Andrew Medlock Personal Also PA to Dir Q&SI Head of Customer Service Head of Customer Care Head of Customer Service Senior (CST1) (CST4) Senior (CST3) (CST3) Customer Care (CST2) (CST5) Senior (CST6) (CST6) Senior (CST2) (CST1) Senior (CST5) Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Project CCJW Project CCJW Project CCJW Project CCJW Project CCJW
(1) - Parliamentary Director of 23-Jul-15 Russell Barr Director of Marko Jovanovic Business Personal Complex Investigation Investigation (P1 London) Investigation (P2 Manchester) Investigation (P3 London) Investigation (P4 London)
(2) - Health Director of 23-Jul-15 Russell Barr Director of Ollie Land Investigation Liaison Liaison Investigation Investigation Investigation Allocation Allocation Allocation Allocation Allocation
(3) - Health 23-Jul-15 Director of Russell Barr Director of Pauline Elliott Investigation Investigation Investigation Investigation
(4) - Health 23-Jul-15 Director of Russell Barr Director of Chris McAlpine Business Investigation Investigation Investigation Investigation Investigation Investigation
Systemic 23-Jul-15 Director of Systemic Gavin McBurnie Systemic & Strategic Investigation Mgr PA to Director
Clinical Advice Head of Function Clinical Advice 23-Jul-15 Daniel Wallis PA to Director Lead Clinician Lead Clinician Lead Clinician Lead Clinician Maria Leader Uzma Qureshi Susan Lowson Lindsey Etherington Business & Procurement Mgr Manchester Clinical Advisers: Manchester Clinical Advisers: London Clinical Advisers: London Clinical Advisers: