RealPresence Media Manager

RELEASE NOTES Software 6.7 January 2015 3725-75300-002D1 RealPresence Media Manager

Contents What s New in Release 6.7... 4 Updated Documentation Set... 4 Portal Enhancements... 4 Portal Dashboard... 4 Content Deletion... 4 Editing Content Metadata... 5 Third-party Integrations... 5 Updates to MSA... 5 System Architecture Updates... 5 Compatibility with Polycom RealPresence Capture Server 1.8... 6 Other Changes in this Release... 6 Release History... 7 Hardware Requirements... 8 RealPresence Media Manager, Appliance Edition... 8 RealPresence Media Manager, Software Edition... 8 RealPresence Media Manager, Virtual Edition... 11 Software Requirements... 13 RealPresence Media Manager, Appliance Edition... 13 RealPresence Media Manager, Software Edition... 13 RealPresence Media Manager, Virtual Edition... 14 Browser Requirements... 14 Products Tested with this Release... 15 System Capabilities and Constraints... 17 Protocols and Ports... 17 Installation and Upgrade Notes... 19 Upgrading to Version 6.7 from Earlier Versions... 19 Known Issues... 20 Resolved Issues... 21 Get Help... 22 Polycom, Inc. 2

The Polycom Community... 22 Copyright and Trademark Information... 23 Polycom, Inc. 3

What s New in Release 6.7 Polycom RealPresence Media Manager 6.7 includes the features and functionality of previous releases and includes the following new features: Updated Documentation Set Portal Enhancements System Architecture Updates Compatibility with Polycom RealPresence Capture Server 1.8 Updated Documentation Set The RealPresence Media Manager 6.7 release introduces an updated documentation set, including a new User Guide, a reorganized Administrator Guide, a revised Getting Started Guide, and an updated Integration Guide for deployments using RealPresence Media Manager and RealPresence Capture Server. Look for these documents on the Polycom support site. Portal Enhancements RealPresence Media Manager 6.7 introduces several portal enhancements for the end user and administrator including the portal dashboard, where administrative functions can be done directly from the portal. Portal Dashboard The new administrative portal dashboard enables you administer some parts of your deployment directly in your RealPresence Media Manager portal instead of using the Admin Tool. You can use the Server Dashboard landing page for the following tasks: Set event and issue notification thresholds Check server status Review server database information Download server logs Look at and reattempt server distribution failures Configure some portal and server administrative settings and start, stop, or restart your e-mail and schedule services Content Deletion New content deletion workflows in RealPresence Media Manager 6.7 enable you to clean up your RealPresence Media Manager systems by ridding them of duplicates or unwanted content to reclaim storage space and speed up your system. Polycom, Inc. 4

Polycom RealPresence Media Manager Release Notes Version 6.7 Editing Content Metadata New functionality in the RealPresence Media Manager portal allows users to add or edit content metadata for content directly in the portal. Types of editable metadata include: User-created and searchable tags Closed captions and transcript uploads and edits Show/hide embeddable player s chrome Enable editing functionality for content owners and proxy owners directly on the portal Third-party mashups Social sharing and publishing Third-party Integrations RealPresence Media Manager 6.7 enables users to upload and automatically configure content from third-party content providers, including the following: Mediasite Techsmith Camtasia YouTube LTI (enhancements) Updates to MSA RealPresence Media Manager 6.7 includes an updated MSA Wizard that can interface with RealPresence Media Manager on how it is configured with the system. Version 6.7 also includes an option to upgrade the MSA through the portal dashboard or to install a new MSA using XML. System Architecture Updates RealPresence Media Manager 6.7 provides several updates to the system architecture for various tasks including: Content library change SMTP settings move from config file to the database HTML markup now allowed in fields Gather and download logs with the push of a single button Default configuration updates are easier to scale Transcoding settings in the Admin UI are available for all devices Polycom, Inc. 5

Polycom RealPresence Media Manager Release Notes Version 6.7 Compatibility with Polycom RealPresence Capture Server 1.8 RealPresence Media Manager 6.7 allows interoperability with RealPresence Capture Server 1.8. For information on integrating the two systems, see the Polycom RSS 4000 / RealPresence Capture Server and RealPresence Media Manager Integration Guide. Note: Get latest product information from Polycom Support To view the latest Polycom product documentation, visit the Support page of the Polycom web site at http://support.polycom.com. Other Changes in this Release Minor changes in this release include the following: Live and On-Demand Streaming Admin Tool Updates Polycom, Inc. 6

Release History This following table shows the release history of RealPresence Media Manager: Release History Release Release Date Features 6.6 February 2014 Enhancements to the RealPresence Media Manager Portal 6.5.2 September 2013 Corrected issues Integration with Microsoft SharePoint 2013, Microsoft Lync 2013, and SAML environments Searchable speech-to-text metadata using RAMP MediaCloud Improved integration with Polycom RSS 4000 and RealPresence Capture Server appliances Increased scalability to deliver full-featured portals to up to 40,000 users Improvements to the RealPresence API IMS Global Learning Tools Interoperability (LTI) standards certification MSA version 6.6 Updated software licensing model Web-based Single Sign-on (SSO) interoperability with popular authentication platforms 6.5 June 2013 Revised licensing models to include Appliance Edition, Software Edition, and Hosted Edition Migration of portal and web.config settings from the web.config file to the Admin Tool and database Enhancements to third-party transcoding feature or watch folder transcoding Support for variable-rate playback Updated support for mobile operating systems Support for Microsoft Windows 8 and Microsoft Internet Explorer 10 Introduction of the RealPresence API Integration with Blackboard Learn 9.1 (SP10) learning management system Polycom, Inc. 7

Hardware Requirements The following hardware requirements were determined based on test scenarios. Your system s actual performance may vary based on software or hardware configurations. RealPresence Media Manager, Appliance Edition The RealPresence Media Manager appliance includes the hardware specifications listed below. RealPresence Media Manager, Appliance Edition Hardware Specifications Minimum Hardware Supplier Specification Dell R620 Rack Server customized for Polycom Operating System Microsoft Windows Server 2012 Microsoft SQL 2012 Express Processor Memory Network Storage Optical Drive Mounting Dual Intel Xeon E5-2670 (8 cores in each processor) 32GB RDIMM 1333 RAM Intel Ethernet 1350 QP 1GB 4 X 1TB 7200 RPM RAID-10 Arrays (Dell PowerEdge RAID Controller H710) DVD+/-RW ReadyRails II mounting interface, sliding rails Cable Management Arm Power Dual Hot-plug, Redundant 120V/750W AC Power Supplies (1+1) RealPresence Media Manager, Software Edition The RealPresence Media Manager software application must meet the minimum hardware requirements for successful installation of RealPresence Media Manager, Software Edition and associated services as listed the following table. RealPresence Media Manager, Software Edition Hardware Requirements Minimum Hardware Processor Memory Specification Intel Xeon 4-core or comparable 4GB Polycom, Inc. 8

Polycom RealPresence Media Manager Release Notes Version 6.7 Minimum Hardware Local Storage Network Specification 40GB RAID 1 Partition (OS) 40GB RAID 1 Partition (Apps) 1GB Recommended Hardware Processor Memory Local Storage Shared Storage Specification Intel Xeon 8-core or comparable 8GB 40GB RAID 5 Partition (OS) 20GB RAID 5 Partition (Apps) 40GB iscsi/fc SAN (OS) 20GB iscsi/fc SAN (Apps) Note: Storage Area Network Protocols Servers can be deployed over Internet Small Computer System Interface (iscsi) or Fibre Channel (FC) Storage Area Networks (SAN). For RealPresence Media Manager, Software Edition deployments, the database and storage servers must meet the following minimum hardware requirements: Database and Storage Server Hardware Requirements Minimum Hardware Database/Reporting Services Storage/Repository Processor Intel Xeon 4-core or comparable Intel Xeon 2-core or comparable Memory 4GB 4GB Local Storage 40GB RAID 5 Partition (OS) 50GB RAID 5 Partition (Apps, Data) 40GB RAID 10 Partition (OS) 1TB RAID 5 Partition (Apps, Data) Network 1GB 1GB Recommended Hardware Database/Reporting Services Storage/Repository Processor Intel Xeon 8-core or comparable Intel Xeon 6-core or comparable Memory 8GB 8GB Polycom, Inc. 9

Polycom RealPresence Media Manager Release Notes Version 6.7 Recommended Hardware Local Storage Shared Storage Database/Reporting Services 40GB RAID 10 Partition (OS) 500GB RAID 10 Partition (Apps, Data) 40GB iscsi /FC SAN (OS) 100GB iscsi /FC SAN (Apps) Storage/Repository 40GB RAID 10 Partition (OS) 2TB RAID 10 Partition (Apps, Data) Dedicated iscsi or FC SAN shared repository for WMS/Smooth Streaming/Wowza/Web Content For RealPresence Media Manager, Software Edition deployments, the server roles must meet the following minimum hardware requirements: Server Role Hardware Requirements Minimum Hardware Windows Media Services Smooth Streaming Processor Intel Xeon 2-core or comparable Intel Xeon 4-core or comparable Memory 4GB 4GB Local Storage 40GB RAID 1 Partition (OS) 250GB RAID 1 Partition (Data) 40GB RAID 1 Partition (OS) 250GB RAID 1 Partition (Data) Network 1GB 1GB Recommended Hardware Windows Media Services Smooth Streaming Processor Intel Xeon 4-core or comparable Intel Xeon 4-core or comparable Memory 8GB 8GB Local Storage Shared Storage 40GB RAID 5 Partition (OS) 1TB RAID 5 Partition (Data) 40GB iscsi /FC SAN (OS) 2TB shared repository (Data) 40GB RAID 5 Partition (OS) 1TB RAID 5 Partition (Data) 40GB iscsi /FC SAN (OS) 2TB shared repository (Data) Database and Storage Server Hardware Requirements Minimum Hardware Web Content Polycom Media Services Agent (MSA) for Thumbnailing and Transcoding Processor Intel Xeon 2-core or comparable Intel Xeon 4-core or comparable Memory 4GB 8GB Local Storage 40GB RAID 1 Partition (OS) 250GB RAID 1 Partition (Data) 40GB RAID 1 Partition (OS) 40GB RAID 1 Partition (Apps, Data) Polycom, Inc. 10

Polycom RealPresence Media Manager Release Notes Version 6.7 Minimum Hardware Web Content Polycom Media Services Agent (MSA) for Thumbnailing and Transcoding Network 1GB 1GB Recommended Hardware Web Content Polycom Media Services Agent (MSA) for Thumbnailing and Transcoding Processor Intel Xeon 4-core or comparable Intel Xeon 8-core or comparable Memory 8GB 16GB Local Storage Shared Storage 40GB RAID 5 Partition (OS) 1TB RAID 5 Partition (Data) 40GB iscsi /FC SAN (OS) 2TB shared repository (Data) 40GB RAID 5 Partition (OS) 250GB RAID 5 Partition (Apps, Data) 40GB iscsi /FC SAN (OS) 2TB shared repository (Data) RealPresence Media Manager, Virtual Edition RealPresence Media Manager can be installed on virtual machines (VM) to simplify maintenance, disaster recovery, and expansion. Virtual machine environments can over-share resources across VM instances, affecting the responsiveness of CPU-, RAM- and disk-intensive applications like RealPresence Media Manager. The following Virtualization platform has been identified as compatible, but because performance is heavily influenced by actual deployment configurations, each environment must be reviewed and certified by professional services after installation. You need an existing support contract with your virtualization provider and or the ability to resolve issues that are unique to virtualized environments. The use of management systems to govern and report against virtual hosts is highly recommended. Open Source virtualization platforms and non-affiliated internet based third-party cloud providers are not supported without validation and written authorization from Polycom Global Support Services. Supported Virtualizations VMware Supported Versions Management Product Reference Performance Best Practices Memory Management Network I/O Latency vsphere v5.x vcenter http://www.vmware.com/products/vsphere/ http://www.vmware.com/pdf/perf_best_practices_vsphere5.0.pdf http://www.vmware.com/files/pdf/techpaper/network-io-latency-perfvsphere5.pdf http://www.vmware.com/resources/techresources/10256 Polycom, Inc. 11

Polycom RealPresence Media Manager Release Notes Version 6.7 RealPresence Media Manager, Virtual Edition Hardware Requirements Component Requirement Processor Dual Intel Xeon E5-2670 Number of Cores CPU Frequency Memory NIC Storage 1 - OS Storage 2 - Data 8 virtual 2.6GHz 8GB 1 x 1GB 50GB 250GB RealPresence Media Manager, Virtual Edition Hardware Requirements for Multiple User Licenses Component 250 Concurrent Users 500 Concurrent Users 1000 Concurrent Users Processor Dual Intel Xeon E5-2670 Dual Intel Xeon E5-2670 Dual Intel Xeon E5-2670 Number of Cores 8 virtual 16 virtual 16 virtual CPU Frequency 2.6GHz 2.6GHz 2.6GHz Memory 8GB 12GB 24GB NIC 1 x 1GB 2 x 1GB 4 x 1GB Storage 1 - OS 50GB 50GB 50GB Storage 2 - Data 250GB 250GB 250GB. Polycom, Inc. 12

Software Requirements The following software requirements were determined based on test scenarios. Your system s actual performance may vary based on software or hardware configurations. RealPresence Media Manager, Appliance Edition RealPresence Media Manager, Appliance Edition includes the following pre-installed software: Microsoft Windows Server 2012 Microsoft SQL Server 2012 Express Microsoft.NET Framework 4.5 Microsoft IIS Media Services 7 Microsoft Expression Encoder 4 Pro SP2 Polycom RealPresence Media Manager 6.7 software, preconfigured for first-time use Polycom Media Service Agent, used by RealPresence Media Manager 6.7 software for server automation. Content distribution requires a separate license. RealPresence Media Manager, Software Edition You need the following software to complete an installation of RealPresence Media Manager, Software Edition: Microsoft Windows Server 2012 Windows 2012 does not offer a Windows Media Services role. To use RealPresence Media Manager software with Windows Media Services, you need an external server, such as Windows Server 2008 R2. Windows Server 2008 R2 Standard Edition 64-bit and Enterprise Edition 64-bit are also supported Windows Server 2008 R2 Standard Edition does not support Windows Media Services multicast, and cannot be upgraded to provide this support. If WMV multicast is necessary, install Windows Server 2008 R2 Enterprise Edition. Microsoft SQL Server 2012 or SQL Server 2008 R2 with Service Pack 1 Microsoft Internet Information Services 7 or later Microsoft IIS Media Services (Smooth Stream) Windows Media Services for installations on Windows Server 2008 R2 Microsoft.NET Framework 4.5 Microsoft Expression Encoder 4 Pro SP2 (3 full license keys are provided with the purchase of RealPresence Media Manager software for H.264 encoding) Polycom, Inc. 13

Polycom RealPresence Media Manager Release Notes Version 6.7 Note: 32-bit operating systems are not supported 32-bit operating systems are not supported in RealPresence Media Manager 6.6 software. RealPresence Media Manager, Virtual Edition RealPresence Media Manager, Virtual Edition is delivered on a USB media and is preconfigured with: Microsoft Windows 2012 Microsoft SQL Express 2012 Polycom RealPresence Media Manager 6.7 software, preinstalled and configured Browser Requirements The browser requirements for accessing the RealPresence Media Manager portal are listed in the following table. Polycom supports only production versions of web browsers. Beta or development versions are not supported for use with RealPresence Media Manager. Browser Requirements Browser Microsoft Internet Explorer Mozilla Firefox Google Chrome Apple Safari Description 9.0 or higher Latest version Latest version 7.0 or higher Note: Google Chrome and NPAPI plugin support The Google Chromium team has announced that they will disable in a future release Google Chrome support for NPAPI plugins like Microsoft Silverlight. Media Manager uses Microsoft Silverlight to display videos. See http://blog.chromium.org/2014/11/the-finalcountdown-for-npapi.html for the Google blog tracking this change. Once Google Chrome support for NPAPI plugins is disabled (expected in April of 2015), use alternative browsers like Firefox, Safari, or Internet Explorer to view Media Manager videos, as neither Microsoft nor Google expect to resolve this issue. Polycom, Inc. 14

Products Tested with this Release Polycom RealPresence Media Manager systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment. It indicates the products that have been tested for compatibility with this release. Note: Supported products You are encouraged to upgrade all your Polycom systems with the latest software before contacting Polycom support to ensure the issue has not already been addressed by vendor software updates. Go to http://support.polycom.com/polycomservice/support/us/support/service_policies.html to find the current Polycom Supported Products matrix. RealPresence Capture Station Product Version RealPresence Capture Station 6.5.2 RealPresence Capture Station 6.6 RealPresence Media Editor Product Version RealPresence Media Editor 6.5.1 RealPresence Media Editor 6.6 RealPresence Capture Server Product Version RealPresence Capture Server 1.7 RealPresence Capture Server 1.8 Polycom RSS 4000 Product Version Polycom RSS 4000 8.5 Polycom, Inc. 15

Polycom RealPresence Media Manager Release Notes Version 6.7 Partner Solutions Product Version Blackboard Learn 9.1 Digital Signage: Scala API 1.2 Digital Signage: X2O API 1.0 Media Player: Flash 11.0 Media Player: QuickTime 7.7.2 Media Player: Silverlight 5.0 Media Player: Windows Media 12.0 Media Server: IIS 4.1 Media Server: Windows 9.6 Media Server: Wowza 3.5.2 Media Utility: IBM Sametime 8.5.2 Media Utility: Microsoft Lync 4.0 Microsoft Expression Encoder 4.0.4 Polycom RSS 4000 8.5 SQL Server Reporting Services (SSRS) 10.0 Polycom, Inc. 16

System Capabilities and Constraints The following protocols and ports are support for RealPresence Media Manager 6.7 software installations. Protocols and Ports The following table shows the default protocols and ports used by the various components in RealPresence Media Manager software installations. RealPresence Media Manager Protocols and Ports Component Protocol Port Description RealPresence Media Manager Admin Services RealPresence Media Manager Admin Services RealPresence Media Manager Portal RealPresence Media Manager Portal (if WMS installed and streaming content will be hosted on the Media Manager server) HTTP/HTTPS 80/443 User s local machine > Media Manager Server HTTP/HTTPS 80/443 User s local machine > Media Manager Server HTTP/HTTPS 80/443 User s local machine > Media Manager Server HTTP 81 User s local machine > Media Manager Server Licensing Service HTTP 1947 Needs to be available only locally on the Media Manager server. Not exposed to any other server or users. SQL Server TCP 1433 Media Manager Server/Scheduler Service/Email Service > SQL Server URL Import/Upload Service HTTP 80 Media Manager Server/Scheduler Service > Content Server Email Server TCP 25 Outgoing Email Service > Email Server Media Services Agent HTTP 80 Media Manager Server > Content Server LDAP/AD LDAP/LDAPS/GC/G C SSL 389/636/326 8/3269 Media Manager Server > LDAP/AD Server Cisco Tandberg HTTP/HTTPS 80/443 Media Manager Server > Tandberg Server RealPresence Capture Station Scheduling Component HTTP 80 RealPresence Capture Station > Media Manager Server Polycom, Inc. 17

Polycom RealPresence Media Manager Release Notes Version 6.7 Component Protocol Port Description RealPresence Capture Station Status Check Polycom RSS and RealPresence Capture Server HTTP 81 Media Manager Server > Capture Station HTTPS 443 Media Manager Server > RSS Server Content Import (UNC) TCP and UDP 135-139 Scheduler Service > Content Server Blue Coat Director HTTPS 8082 Scheduler Service > Blue Coat Server Cisco CDM HTTPS 8010 Scheduler Service > Cisco CDM Server Polycom, Inc. 18

Installation and Upgrade Notes Polycom supports the following upgrade and migration paths for RealPresence Media Manager 6.7. Upgrading to Version 6.7 from Earlier Versions You need to upgrade all Polycom Media Service Agents (MSA) to version 6.7 to be compatible with RealPresence Media Manager 6.7 software. Note: Polycom Media Services Agent Version The Media Service Agent version must match the RealPresence Media Manager software version to be compatible. Polycom, Inc. 19

Known Issues The following table lists all known issues in all releases of RealPresence Media Manager 6.7. Issue No. Description Workaround TFS-34272 LTI - In Safari, the user is shown the login screen within the LMS application. None TFS-34270 LTI The Edit Content window within LTI does not close. None TFS-34259 In the Portal, the new PIN doesn't display on Portal > Content > Edit Preferences. TFS-33728 In the Portal, the Digital Signage > Permissions > [Username] Column header doesn't support sorting Function works as designed None TFS-33726 TFS-33712 TFS-33710 TFS-33470 TFS-33468 TFS-30361 TFS-27991 In the Viewer, the user is not able to view the full image of an image that is bigger than 960px720p resolution Users can map VRRs to categories that have been mapped and then deleted before saving. The user can assign a default category for VRR, but where the category does not exist w/o validation fail????? When viewing images in the Portal using Google Chrome, the image will be misaligned When a user edits the details of uploaded content in Portal > Mashups, the changes are not recognized until the user changes focus. When a user edits the details of uploaded content in the Portal to add a caption, the caption is not trimmed, so extra spaces are not removed When a user edits the Author field of uploaded content in the Portal and includes spaces before or after the Author name, the spaces are not trimmed When a user uploads an image in the Portal > My Uploads and then expands for image details, the image does not zoom Download the image Category existed on the user interface then deleted before saving Download the image Tab to the next field None None None Limitations Issue No. Description Workaround TFS-34292 Users can make calls with VRRs that are not mapped to categories. Use the Automap VRRs to Categories option Polycom, Inc. 20

Polycom RealPresence Media Manager Release Notes Version 6.7 Resolved Issues The following table lists the resolved issues in RealPresence Media Manager 6.7. Resolved Issues Issue No. TFS-19737 TFS-28168 TFS-30597 TFS-30773 TFS-30886 TFS-31677 TFS-31819 TFS-33688 TFS-33691 TFS-33706 TFS-33880 TFS-33946 TFS-28169 TFS-28380 TFS-28732 TFS-28735 TFS-28738 TFS-23444 TFS-27908 TFS-27923 TFS-27965 TFS-27966 Description Live calls from RSS VRRs setup with external WMV streaming server are not picked up UGC: Duplicate nodes for upload to a different category than target category on CCP w approval Error when opening RSS/Capture Server profile when the user is not in the global content source profiles group Date/Time format not honoring user's selected locale in the portal Wowza CSPs used for the Flash upload server are not handled properly Recently Viewed for current session is not resuming where left off Recurrence not displaying correctly after saving recurring RSS event Content with multiple bitrates should have the pub points created in parallel Content with mixed WMV and IIS bitrates behave incorrectly If output settings are exactly the same for two device profiles then reuse output files instead of transcoding twice Logs link in Media Utility about screen doesn't work thumbnails are trying to be generated for WMA and ISM files Live only Windows Media streaming server profiles cause error when creating/loading Scan Server CSP No error message is seen when invalid credentials are entered on a Capture Server profile The Media Manager is not generating the NSC file for multicast. After upgrading the MM to 6.6 the live objects are not updated to VOD In the library the call status is "Connected Recording" Patch for Expiring Files/Distribution Issues does not distribute video stream files to edge MSA distribution servers Optimize portal basic search Some fields on the pending tab for a metadata server profiles are not translated into other languages PRMM: publishing with PRCS to external SSL MSA will double up URL for live slides Sort Order Drop Down Is Not Localized Paging Is Not Localized Polycom, Inc. 21

Polycom RealPresence Media Manager Release Notes Version 6.7 Issue No. TFS-28161 Description Admin tool UI does not allow saving with a blank ondemand publish point name for WMS server profiles TFS-10100 Get Help Opening a Polycom RSS Event for an RSS profile that's been deleted with throw an unhandled exception For more information about installing, configuring, and administering Polycom products, refer to Documents and Downloads at Polycom Support. To find all Polycom partner solutions, see Polycom Global Strategic Partner Solutions. For more information on solution with this Polycom partner, see the partner site at Polycom Global Strategic Partner Solutions. The Polycom Community The Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics. Polycom, Inc. 22

Copyright and Trademark Information Copyright 2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Polycom, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom. Java is a registered trademark of Oracle America, Inc., and/or its affiliates. End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com. Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document. Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided as is without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocumentationFeedback@polycom.com. Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more. Polycom, Inc. 23