Realtime Experience Tracking Frédéric-Charles Petit FEATURE SURVEY S CEO SPOTLIGHT market research bulletin SURVEY Good Mobile Habits = Better Data Quality NEW FCC RULING Will Outbound Robocalls soon be Extinct? How integrated Quant + Qual is democratizing research 7 QUESTIONS FOR SARAN SURVEY S pg. 32 Saran Ganesh Director, Mobile Product Marketing, SSI Real-time Experience Tracking Filling a Big Data Gap big data + experiences JULY 2015
CEO SPOTLIGHT Frédéric-Charles Petit Market Research to be real-time or to not be CEO SPOTLIGHT Leading online research and survey technology provider, Toluna, marks the company s 15th anniversary this year. Company CEO, Frédéric-Charles Petit has been at the center of it all, and the driving force behind the company s future. 024 SURVEY MAGAZINE JUNE 2015
Frédéric-Charles Petit Chief Executive Officer Toluna Group CEO SPOTLIGHT JULY 2015 SURVEY MAGAZINE 025
At Toluna, our eyes have been on the consumer. Consumers are the driving force behind the future of market research, and we see the democratization of survey research as the future. We never wanted to be a me too company, but truly a disruptive and innovative SPOTLIGHT force - a game changer in market research. www.toluna-group.com Toluna is a leading digital market research and technology company. A pioneer in the dynamic world of marketing research, data collection, reporting and visualization, Toluna brings together people and brands in the world s largest social voting community. The Toluna.com community of more than 8.6 million members spans more than 46+ countries, enabling clients to develop a deeper understanding of anyone, anywhere, anytime they need it. Frédéric-Charles Petit Chief Executive Officer, Toluna Group Video 026 SURVEY MAGAZINE JUNE 2015 To hear more about what Toluna has planned for the next 15 years view the following video. go.toluna-group.com/toluna15 Toluna enables organizations to generate valuable consumer insight by combining its online market research panel with proprietary, industry-leading technology. Their full suite of tools enable hundreds of organizations worldwide to create online and mobile surveys, manage panels and build their own online communities. Toluna products include PanelPortal Online Communities, SampleXpress Toluna QuickSurveys and Toluna Analytics.
On automation The market research industry serves as a prime environment for automation. Research agencies should be actively and strategically looking to new, automated systems at every step of the process to streamline the delivery of valuable insights. With the emergence of mobile surveys, online communities, and big data creating a technological revolution in this sector, market researchers are finding new automated ways to connect with respondents and gain new opportunities for insight. The linear process of designing a survey questionnaire, accessing a sample of survey respondents and collecting data can be routinely automated leaving the experts to focus their attention on data analysis. Survey participants may also benefit, as much of the information that they provide in the form of survey responses can be generated algorithmically. So what are the factors that are driving automation within the market research industry and across the business world? Toluna has been an industry pioneer and in many ways invested ahead of the curve. If you were to ask, Mr. Petit would credit this with innovation and the company s ability to harness technology to launch a suite of revolutionary, automated market research empowerment technologies. A real-time mentality: automation is key In today s instantgratification society, we expect results, and we expect them fast. Deadlines haven t just been tightened, they ve been slashed traditional research projects that would have had a typical three-day window for turn-around are now expected to be completed within a matter of hours. Now more than ever, we need to consider automated solutions to add more hours to our day. Fortunately, advances in technology mean that real-time data collection is now a realistic possibility and a survey created in the morning can deliver the necessary insights by lunchtime, or sooner. Real-time technologies mean we can engage in real-time market research in new and innovative ways. Consumers can now offer their views and opinions and use relevant research data to inform their purchase decisions in return truly democratising the research process and making data available to businesses, and consumers alike. Budget constraints: Squeeze more time into your day Budgetary constraints on both client and supplier sides mean that market researchers, like those in many other industries, are looking to do more with the same resources or less. Inevitably this means exploring new methodologies and technologies that can provide users with additional throughput, as well as automating the more traditional, non-value-added processes. These tools are readily available and are evolving continually, making them easier to use than ever before. DIY surveys are just one example of how automation can reduce costs by enabling marketers to quickly create surveys that would once involve a great deal of time (and money). Enhanced quality While time and cost are the main drivers of automation, it can bring other benefits, which are frequently overlooked. Rather than reinventing the wheel with every new task or project, automation allows us to leverage previous work or bestin-class thinking to repeat and standardise a process. In market research if you standardise inputs you can also standardise outputs, meaning marketers become in-house experts in mining and refining their own data. Normative data can be used to gain insight within different categories. Now, organisations are not only able to field projects more quickly and at reduced cost, but they can also benefit from a deeper level of insight. Automation is more than just a buzzword it s a reality across all business sectors. The key drivers of the adoption of automated solutions will always be time and cost, and laborious manual processes are already being replaced with technology aimed at increasing productivity. However, within the market research industry, other factors such as enhanced quality and deeper insight are also pushing the progress of automation, as marketers begin to interact with their audience like never before. FEATURE JULY 2015 SURVEY MAGAZINE: CEO SPOTLIGHT 1 2 3 4 JULY 2015 SURVEY MAGAZINE 027
CEO SPOTLIGHT Toluna turns 15 this year, and we re not looking back - we re looking ahead to the next 15 years and what the future holds. The way consumers consume media, shop, and engage with one and other has been completely changed over the last 15 years, and we need to adapt our consumer insight strategies to stay ahead. Transformative consumer insights programs have begun to leverage automation to operate mo re efficiently, and obtain insight in nearly real-time. They ve obtained deeper insight from consumers using branded community approaches that couple consumer feedback with passive metering for unrivalled ethnographic insight, and looked at mobile as a solution to their need to get closer to consumers and better understand the path to purchase. 028 SURVEY MAGAZINE JUNE 2015
We Connect Brands and People Choose the people you need to reach Ask the questions you need to ask Insight, whenever, however you need Track performance over time Visualize and analyze results Build your own community Toluna has built the world s largest, global social voting community where people have fun and feel valued while expressing their views. For brands, this leads to deeper, richer insights that inform the important decisions they make to strengthen their businesses. TOLUNA Use our integrated mobile-enabled toolsad to solve your business issues quickly and easily. Do it yourself, or let us help. E : toluna@toluna.com T : +1 203 834 8585 W : toluna-group.com