Level 5 Certificate/Diploma in Primary Care and Health Management (4419-05/06)

Level 5 Certificate/Diploma in Primary Care and Health Management (4419-05/06) www.cityandguilds.com March 2012 Version 1.0 Assessment guide for assignments Instructions for assessors and candidates

About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done. City & Guilds Group The City & Guilds Group includes City & Guilds, City & Guilds Institute, ILM (the Institute of Leadership & Management) which provides management qualifications, learning materials and membership services, NPTC which offers land-based qualifications and membership services, and HAB (the Hospitality Awarding Body). City & Guilds also manages the Engineering Council Examinations on behalf of the Engineering Council. Equal opportunities City & Guilds fully supports the principle of equal opportunities and we are committed to satisfying this principle in all our activities and published material. A copy of our equal opportunities policy statement is available on the City & Guilds website. Copyright The content of this document is, unless otherwise indicated, The City and Guilds of London Institute 2012 and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and candidates studying for City & Guilds qualifications may photocopy this document free of charge and/or include a locked PDF version of it on centre intranets on the following conditions: centre staff may copy the material only for the purpose of teaching candidates working towards a City & Guilds qualification, or for internal administration purposes candidates may copy the material only for their own use when working towards a City & Guilds qualification The Standard Copying Conditions on the City & Guilds website also apply. Please note: National Occupational Standards are not The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Publications City & Guilds publications are available on the City & Guilds website or from our Publications Sales department at the address below or by telephoning +44 (0)20 7294 2850 or faxing +44 (0)20 7294 3387. Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0)844 543 0000 (Centres) T +44 (0)844 543 0033 (Learners) www.cityandguilds.com learnersupport@cityandguilds.com

About AMSPAR AMSPAR is The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists. It was established in 1964 with the aim of creating and promoting appropriate qualifications, initially for those working as medical secretaries and subsequently for medical receptionists, administrators and practice managers. AMSPAR works with City & Guilds, the UK s leading vocational awarding body, to provide a range of nationally recognised qualifications suitable for delivery as either full or part time study programmes. AMSPAR website Website Address Purpose and content AMSPAR main website www.amspar.com This is the main website for finding out about qualifications offered by AMSPAR, accessing membership information and the discussion forum Contacting AMSPAR by email Please do not send urgent or confidential information to AMSPAR by email email info@amspar.com Query types General enquiries

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Contents 1 Guidance for centres 2 Introduction 2 Qualification structure and rules of combination 2 Rules of combination 3 Rules of combination 4 Centre and qualification approval 5 Assignments 5 Completion of assignments 5 Grading of assignments and units 5 Time allowance for assignments 6 Opportunities to repeat assignments 6 Claiming certification 6 Health and safety 7 Data protection and security 7 Keeping records 7 Types of evidence 7 Authenticity 8 Quality assurance of assignments 8 Guidance for trainers and learning providers on delivering the qualification 8 Policy on managing cases of suspected malpractice 9 2 Guidance for candidates 10 Policy for appeals 10 Appendix 1 Assessor/candidate recording forms (Assignments) 12 Summary of unit assignment achievements 12 Assessor tracking document - example 13 Candidate action plan 14 Appendix 2 Forms 15 Guidance notes for using the Electronic Form S 18 Level 5 DPCHM (4419) Assessment guide for assignments 1

1 Guidance for centres Introduction The City & Guilds/AMSPAR Level 5 Certificate and Diploma in Primary Care and Health Management are designed specifically for existing and aspiring managers working or who wish to work in a Primary Care or health or social care environment. These qualifications allow candidates to learn and develop the skills required for employment and/or career progression in general practice and related organisations. With the Certificate they will gain the essential knowledge and understanding required to ensure the efficient delivery of patient and community services as well as develop key transferable skills in communication, resource and financial management. The Diploma offers candidates the opportunity to broaden their understanding of management theory and techniques and apply these to meet the challenges of initiating and implementing change and quality improvement. These qualifications are Vocationally Related Qualifications (VRQs) and are accredited as part of the Qualifications and Credit Framework (QCF). This Assessment guide should be read in conjunction with the 4419-05/06 qualification handbook which contains full details of centre and candidate requirements, unit content and additional information. These are available as free downloads from www.cityandguilds.com. Assignments version A are available to download from the City & Guilds website. Approved 4419-05/06 centres can access the password via the Walled Garden. Further guidance on version B assignments will be available in 2012. Qualification structure and rules of combination Rules of combination are used to define the structure of qualifications. The rules of combination specify the credits which must be achieved through a particular combination of units to gain a full qualification. This section provides information about the full qualifications which may be awarded to candidates successfully completing the required combinations of units and credits for Level 5, as shown in the table overleaf. 2 Level 5 DPCHM (4419) Assessment guide for assignments

Certificate/Diploma in Primary Care and Health Management 4415-05 Unit number Unit title Credit value Assessment components required 501 Managing medical ethics and legal requirements in a primary care and health environment 6 4419-501 *Assignment 502 Financial management and budgeting in a primary care and health environment 7 4419-502 *Assignment 503 Managing information and communication in a primary care and health environment 5 4419-503 *Assignment 504 Leading teams 4 4419-504 *Assignment 505 Developing or improving services in a primary care or health environment 506 Developing the manager as a critical thinker 8 4419-505 Business Case and Business Plan (externally marked) 4 4419-506 *Assignment 507 Becoming an effective leader 5 4419-507 *Assignment 508 Managing for efficiency and effectiveness 4 4419-508 *Assignment 509 Managing recruitment 5 4419-509 *Assignment Rules of combination Level 5 Certificate in Primary Care and Health Management The learner must achieve 22 credits overall from Units: 501, 502, 503, 504 = 103 GLH Level 5 Diploma in Primary Care and Health Management The learner must achieve a minimum of 38 credits overall from Units: 501-505 (30 credits) + a minimum of 8 credits from 506-509 =GLH: min 176 max 189 *Externally set and internally assessed assignments are available for centre use. Level 5 DPCHM (4419) Assessment guide for assignments 3

4415-06 Unit number Unit title Credit value Assessment components required 601 Managing medical ethics and legal requirements in a primary care and health environment 6 4419-601 *Assignment 602 Financial management and budgeting in a primary care and health environment 7 4419-602 *Assignment 603 Managing information and communication in a primary care and health environment 5 4419-603 *Assignment 604 Developing and leading teams to achieve organisational goals and objectives 605 Developing or improving services in a primary care or health environment 4 4419-604 *Assignment 8 4419-605 Business Case and Business Plan (externally marked) 606 Developing critical thinking 4 4419-606 *Assignment 607 Becoming an effective leader 5 4419-607 *Assignment 608 Managing for efficiency and effectiveness 4 4419-608 *Assignment 609 Managing recruitment 5 4419-609 *Assignment Rules of combination Level 5 Certificate in Primary Care and Health Management The learner must achieve 22 credits overall from Units: 601, 602, 603, 604 = 103 GLH Level 5 Diploma in Primary Care and Health Management The learner must achieve a minimum of 38 credits overall from Units: 601-605 (30 credits) + a minimum of 8 credits from 606-609 =GLH: min 176 max 189 *Externally set and internally assessed assignments are available for centre use. 4 Level 5 DPCHM (4419) Assessment guide for assignments

Centre and qualification approval New centres must apply for centre and qualification approval. Existing City & Guilds centres will need to get specific qualification approval to run these qualifications. See fasttrack arrangements in the qualification handbook. Full details of the process for both centre and qualification approval are given in Providing City & Guilds qualifications a guide to centre and qualification (scheme) approval which is available on the City & Guilds centre toolkit, or downloadable from the City & Guilds website www.cityandguilds.com City & Guilds reserves the right to suspend an approved centre, or withdraw approval from an approved centre to conduct a particular City & Guilds qualification or qualifications, for reasons of debt, malpractice, or for any reason that may be detrimental to the maintenance of authentic, reliable and valid qualifications, or that may prejudice the name of City & Guilds. Assignments This guidance should be read in conjunction with specific guidance in each assignment. Assignments are task based. Assessors are required to administer and mark assignments to the criteria set. Evidence generated should be available to the Qualification Consultant for scrutiny, as per the normal visit or when requested. Appendix 1 has an example of a candidate action plan that assessors can use or adapt to provide general feedback on the candidate s work. Assessors should ensure that candidates are aware of the standard they have to reach to achieve a Pass or higher grade. Candidates should be shown the grading criteria. Completion of assignments Assessors will decide when each candidate should complete an assignment and will be expected to organise the assignments according to the requirements of the candidates and the course. Candidates can expect a reasonable amount of guidance on how to organise themselves in order to: accomplish tasks check that the evidence of the required underpinning knowledge has been produced. Assessors are strongly advised to check and familiarise themselves with the requirements and feasibility of each assignment before it is issued to candidates. Appendix 1 contains examples of documents that assessors may use to record the assessments the candidate has completed and may be used within your internal quality assurance process. They are examples only and you may wish to alter them to suit your existing documentation. Appendix 1 also includes a form which can be used as a tracking document regarding internal assurance/quality assurance checking. The Internal Quality Assurer /Qualification Consultant can initial and date next to those candidates he/she has sampled in red. Whatever method you use to ensure quality checks are taking place, please send a copy of your proposed system to your Qualification Consultant. Grading of assignments and units Each assignment is graded as either Fail, Pass, Merit, Distinction in accordance with the grading criteria for the assignment. Level 5 DPCHM (4419) Assessment guide for assignments 5

Generic grading criteria is provided for the assignments for the assessor and candidate to refer to. Time allowance for assignments All assignments must be completed and assessed within the candidate s period of registration. Centres should advise candidates of any internal timescales for the completion and internal marking of individual assignments. Time allowances have been allocated for each assignment, for guidance only. The assignments can be carried out at any suitable location in the workplace or learning environment. The assignment may be completed at an alternative location at the discretion of the candidate and tutor. Centre staff should guide candidates to ensure excessive evidence gathering is avoided. Opportunities to repeat assignments If a candidate fails only one task within an assignment they may repeat the whole task, however they will only be able to achieve a Pass overall for the whole assignment. Should a candidate be unsuccessful in more than one task, or Fail an assignment, then a new assignment should be taken. If a new version assignment is taken a full grade can be achieved. A reasonable time should be allocated by the assessor before an unsuccessful candidate can retake a task. The candidate should be made aware of the programme s time frame and deadlines for completion of the assignment. Further training/feedback should be given to candidates before a task is retaken. The assignments are summative assessment, and other than to gain a Pass, candidates may not retake tasks or assignments to improve grades. It is therefore essential that the assignments are not used as formative assessment and that candidates only attempt the assignments when they are judged to be fully ready. Claiming certification Candidates must be registered at the beginning of their course. Centres should submit registrations via the Walled Garden, under the appropriate qualification number 4419-05/06. Assignments successfully achieved should be claimed also using Walled Garden; unit numbers must be entered followed by P (Pass); M (Merit); D (Distinction). There is no grading of the overall qualification. To claim a full qualification certificate the grading units 900/901 or 916/917 must be used. Under 4419-05 For the Certificate in Primary Care and health management enter 4419-900 followed by P For the Diploma enter 4419-901 followed by P Under 4419-06 For the Certificate in Primary Care and health management enter 4419-916 followed by P For the Diploma enter 4419-917 followed by P Details on all procedures can be found on City & Guilds website www.cityandguilds.com 6 Level 5 DPCHM (4419) Assessment guide for assignments

Health and safety The importance of safe working practices must always be stressed. Candidates have responsibilities for the safety of others as well as themselves. Anyone behaving in an unsafe manner must be stopped and suitable warnings given. A candidate should not be allowed to continue working on an assignment if they have contravened these requirements. Data protection and security The centre should have available a copy of the Data Protection Act and bring its contents to the attention of candidates. Centres should themselves ensure that all evidence produced by candidates is kept secure and that assignments are kept locked safely away until their use. It is the responsibility of the centre/assessor to ensure that the candidate taking an assignment/test is the correct person. Ideally, centres should produce a written strategy outlining their procedures for ensuring the above takes place. Keeping records The candidate records that the centre must hold as required for regulatory compliance purposes must include: candidate name date of birth particular assessment requirements organisation assessor(s) name quality assurance co-ordinator/programme co-ordinator s name date of registration candidate enrolment number qualification title and level progress records, including unit accreditation and qualification completion dates. The assessment records that the centre must hold for three years as required for regulatory compliance purposes include: name of the candidate units/components assessed, types of evidence submitted, assessment methods used names of each assessor involved with the units/components dates on which the assessments took place assessment locations assessment decisions made assessment plans, review and feedback records, assessment judgements. For more detailed information on keeping records please refer to the City & Guilds document, Ensuring quality policy and practice for externally assured/moderated assessment, available from the City & Guilds website. Types of evidence Assignments are written in a way to encourage candidates to produce different types of evidence. It is important that candidates ensure their name, date and enrolment number is on all items of evidence handed in. Level 5 DPCHM (4419) Assessment guide for assignments 7

Authenticity Centres are reminded to check for authenticity of work where candidates may be using text and the internet to complete tasks. Refer to the centre s policy on assessment and quality assurance on ensuring the authenticity of the candidate s work. Further guidance may be sourced from www.ofqual.gov.uk Quality assurance of assignments These qualifications are Vocationally Related Qualifications (VRQs) and do not imply occupational competence. Centres are required to establish a system of internal quality assurance/scheme co-ordination to monitor assessors decisions. This means that the work of assessors involved in the qualification(s) must be monitored by a quality assurance co-ordinator, to ensure that assessors are applying the standards consistently throughout assessment activities. Quality assurance co-ordinators/programme co-ordinators and Qualification Consultants will sample candidates work to ascertain whether the evidence for an assignment is complete, and to ensure that the allocation of grades by assessors has been fair and beyond dispute. It is for this reason that the signature of both the assessor and the candidate is required on the feedback sheet. Assessors must ensure that candidates understand why a particular assessment decision has been reached. Where candidates do not feel that the assessment decision has been fair, they should have the opportunity to access the normal appeals/complaints procedure of the centre/learning provider in the first instance, and if this does not resolve the situation, of the awarding body. Candidates work may also be subject to quality assurance by Qualification Consultants, which may be by a visit or by post. There will normally be one Qualification Consultant activity per centre, per year. Guidance for trainers and learning providers on delivering the qualification Trainers and learning providers should be technically competent in the areas for which they are delivering training and should also have credible experience of providing training. This will be looked for at the approval stage and will be monitored through quality assurance process by Qualification Consultants. Assessors should have recent relevant experience in the specific area they will be assessing. Assessors need to have a greater level of experience and understanding than those they are assessing. In addition, assessors must demonstrate the ability to mark assignments using externally set criteria. While the A/V units are valued as a qualification they are not currently a requirement for assessors of these qualifications. If a candidate s work is selected for quality assurance, samples of work must be available to the appointed Qualification Consultant A Qualification Consultant will visit the centre/learning provider and their role includes the following: ensuring that quality assurance co-ordinators are undertaking their duties satisfactorily monitoring internal quality assurance systems and sampling assessment activities, methods and records acting as a source of advice and support promoting best practice providing prompt, accurate and constructive feedback to all relevant parties on the operation of centre s/learning provider s assessment systems. 8 Level 5 DPCHM (4419) Assessment guide for assignments

Policy on managing cases of suspected malpractice The policy on Managing cases of suspected malpractice by centres and candidates can be found on the City & Guilds website. Level 5 DPCHM (4419) Assessment guide for assignments 9

2 Guidance for candidates The following are general instructions which should be followed alongside any specific instructions for each assignment. Before you start an assignment you should read the assignment text carefully. This will help you to understand how each task fits into the whole assignment. You will also have access to the Assessment Mark Sheet/Grading criteria so that you know what is required to attain a Pass/Merit/Distinction grade. Under each task or sub-task you will be given the reference to the Assessment Criteria (AC) in the grading criteria. You should start each task on a fresh sheet of paper, unless it is not appropriate to do so. On each sheet of paper you should type or write the date, your name and enrolment number. Also add an appropriate name for your saved file or as instructed in the task. You must complete all tasks before handing in your assignment to be marked. You and your assessor must sign each Assessment Record to verify that all the work contained in that assignment is your own. Policy for appeals The policy on Reviews, appeals and complaints against assessments can be found on the City & Guilds website www.cityandguilds.com 10 Level 5 DPCHM (4419) Assessment guide for assignments

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Appendix 1 Assessor/candidate recording forms (Assignments) Summary of unit assignment achievements Qualification: 4419-05/06 Level 5 Certificate/Diploma in Primary Care and Health Management Candidate name:... Candidate enrolment number:... Centre name:... Centre number:... Unit number Assignment title Date Candidate signature Assessor signature Internal Quality Assurer signature, where relevant (state if evidence sampled) Confirmation of achievement for which certification is requested 12 Level 5 DPCHM (4419) Assessment guide for assignments

Assessor tracking document - example 4419-05/06 Level 5 Certificate/Diploma in Primary Care and Health Management Assessor... Candidate name Unit numbers and grades *Overall Qualification 501 502 503 504 505 507 509 Grade (Pass or Fail only) Internal Quality Assurer signature and date, if applicable. State if evidence sampled *All units must be a minimum of a pass grade to achieve overall qualification Level 5 DPCHM (4419) Assessment guide for assignments 13

Candidate action plan Centre Name: Candidate Name: Course Title: Task/ assignment Action Points Assessor Name: Assessor Signature: Date: Candidate Signature: Date: 14 Level 5 DPCHM (4419) Assessment guide for assignments

Appendix 2 Forms Level 5 DPCHM (4419) Assessment guide for assignments 15

Form S sample 16 Level 5 DPCHM (4419) Assessment guide for assignments

Form S Centre number Sub Form S - registration, results and dated entry submission Please return completed forms as follows: For UK and Head Office administered centres, Email: sform_submission@cityandguilds.com For International branch administered centres, please email to your local branch email address. Centre name Phone number Please use each cell where available Centre contact name Award number Award title Syllabus code Purchase order reference number Tick one of these boxes Named registration Results Dated examination Blocked registration Number of registrations needed Enrolment number if known The candidate name is not necessary if enrolment number given Candidate name Sex Date of birth Ethnic code Requirement Funding code Duplicate Candidate name Candidate name Candidate name Candidate name Candidate name Candidate name Candidate name Candidate name Candidate name I confirm that the above candidates are entered in line with City & Guilds regulations Your signature: Page of Date Counter signature (if needed) If you have any questions about how to fill in this form, please phone Customer Support on +44 (0)844 543 0000. Level 5 DPCHM (4419) Assessment guide for assignments 17

Guidance notes for using the Electronic Form S Important each form S must contain one type of transaction only, either for registration, dated entry, results or block registration submission. For example, if you want to make five registrations and five results submissions for the same qualification number, the registration must be listed on a separate form to the results submissions. You can only tick one (transaction) box on each form. For submitting registrations and results for the assignments the most effective method is via the Walled Garden. For submitting the form S: Complete Mandatory fields Centre number Sub (sub centre code) if applicable. Centre name Centre Telephone no. Centre Contact - Examination secretary s name/ Centre Co-ordinator Qualification number & title Insert tick in Results box Enter an enrolment number if known for each candidate Enter the Candidate names not required if you have provided the enrolment number. Enter the gender of candidate (M or F) Enter the Date of Birth for each candidate Under the Enrolment number please insert the 3 digit unit no. If all candidates are being entered for the same units you need only insert the unit for the first candidate and then place tick in duplicate box for the remaining candidates) Signature (your name, as per Centre Contact above, and date) Important: Complete all MANDATORY fields to avoid a delay in your request. INDEX Centre/sub centre (*compulsory field) Enter the six figure centre number and any sub centre (SC) letter allocated. Write the centre name in block capitals as confirmation of the number. Qualification number (*compulsory field) Enter the full six-digit number, 4419-05/06. For the latest qualification number, refer to your City & Guilds Catalogue. Award title Enter the full title of the award, Diploma in Primary Care and Health Management. Syllabus code This applies to dated entry for some centre-devised syllabuses only. Individual centres will have been told about the centre-devised syllabus and the title and code letters which apply. 18 Level 5 DPCHM (4419) Assessment guide for assignments

Centre contact This is usually the name of the Centre Co-ordinator or Examinations Secretary and should be the person signing this form. Telephone number Enter your full telephone number (including dialling code) so you can be contacted if required. Purchase order reference number If you want a purchase order number quoted back to you on Walled Garden (ie Order confirmations) and Invoices then please fill in this box. Named Registration (* Compulsory for named registrations) Tick this box if you are registering candidates, otherwise leave blank. Results submission (*Compulsory for Results submission) Tick this box if you are sending us candidates results for processing and certification, otherwise leave blank. Block registration (*Compulsory fields for block registrations) Tick this box if you are block registering candidates and enter the number of registrations needed. Do not put in candidate names. Please note you can only enter one award no. per form. Enrolment number (*Compulsory if available) This number has three letters and four digits, for example, DBS2345, and you must quote it if you know it. If the candidate is still waiting for this number, please leave this section blank. Please ensure the enrolment number you enter is correct, otherwise the order may be rejected. Candidate name (*Compulsory only when candidates don t have an Enrolment No.) You only need to fill in this section if the candidate is still waiting for their enrolment number. There is space for 30 letters and longer names should be abbreviated. Do not include the candidate s title, for example, Mr, Mrs, Dr and so on. Please ensure the name you type is correct as this is the name that will appear on the certificate, so please insert in the order required, ie for International candidates family name may appear first. Sex (*compulsory field) Specify whether the candidate is male (M) or female (F). Please ensure the gender you enter is correct otherwise it will generate a new Enrolment number (ENR) or reject the entry. Date of birth (*compulsory field) Enter using DDMMYY format, for example, 5 July 1975 will be written as 050775. Please ensure the date of birth you enter is correct otherwise it will generate a new Enrolment number (ENR) or reject the entry. Ethnic Code If known, please insert the 2 alpha characters. Requirement Particular requirement codes are available in our document called Access to Assessment for candidates with Particular Requirements. Please insert relevant code (2 alpha characters), if applicable. Funding code No longer applicable please leave blank. Level 5 DPCHM (4419) Assessment guide for assignments 19

Duplicate Ticking this box will duplicate the components as per the candidate in the row above, to save you time. Use this when you have candidates sitting the same components (assessments). Component (Assessment) number (*Compulsory fields for dated examinations, results submission and for some registrations) Some schemes need component numbers to be registered. Please check your City & Guilds Catalogue. For results submission, enter the components needed and insert the grade in the adjacent grade box. Signature The person who types their name here should be the contact person at the centre who is referred to in the Centre Contact Section. Counter Signature A counter signature may be necessary for certain qualifications or if an Internal Quality Assurer or Qualification Consultant is carrying out a quality assurance check. 20 Level 5 DPCHM (4419) Assessment guide for assignments

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Published by City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0)844 543 0000 (Centres) T +44 (0)844 543 0033 (Learners) learnersupport@cityandguilds.com www.cityandguilds.com City & Guilds is a registered charity established to promote education and training 22 Level 5 DPCHM (4419) Assessment guide for assignments