Mobiel Internet Dashboard Manual
Contents Chapter 1 Welcome to the Mobiel Internet Dashboard support manual Chapter 4 The Mobiel Internet Dashboard interface About this manual 6 Opening the Mobiel Internet Dashboard 12 System requirements 6 Quick-launch buttons and status bar 12 The Mobiel Internet Dashboard menu 13 Chapter 2 Installing the Mobiel Internet Dashboard software File 13 Step 1: Launching the installation procedure 7 Options 13 Step 2: Language options 7 HSDPA/UMTS/GPRS 13 Step 3: Warning about the HSDPA/UMTS/GPRS device 7 Wi-Fi 13 Step 4: Welcome message 7 Options Usage Meter 13 Step 5: Licence agreement 8 Quick Launch Options 13 Step 6: Upgrade or new installation 8 Mobiel Internet Dashboard 14 Step 7: Setup Type 8 Connectivity Mode Options 14 Step 8: Installation 8 Tools 15 Step 9: Completing the installation 8 Help 15 Custom Setup 8 Language options 15 Mobiel Internet Dashboard updates 15 Chapter 3 Installing the Mobiel Internet Kaart and configuring the Mobiel Internet Dashboard Chapter 5 Connecting to the Internet Step 1: Welcome screen 10 How do I connect to the Internet? 16 Step 2: Start device install 10 Connecting to secure HotSpots 17 Step 3: Choose your device 10 Selecting a network abroad 17 Step 4: Modem installation 11 Mobiel Internet 17 Step 5: APN Setup 11 Adding a new profile 18 Step 6: Wi-Fi Account Setup 11 WAN settings 19 Step.7: Finished 11 TCP/IP settings 19 Editing an existing profile 19 Deleting a profile 20 KPN Mobile Data Accelerator 20 Chapter 6 Wi-Fi networks and HotSpots What is a HotSpot? 20 Editing HotSpot settings 20 HotSpot user name and password 20 Preferred HotSpots 21 Adding HotSpots to your Preferred Hotspots 21 2 3
Editing Preferred HotSpots Deleting Preferred HotSpots Locating new HotSpots Updates Troubleshooting: HotSpot log-in problems 22 22 23 23 24 Chapter 7 The SMS Center Reading SMS messages Sending SMS messages Importing telephone numbers 26 26 27 Chapter 8 Usage Meter Configuring the Usage Meter 28 Chapter 9 Uninstalling Mobiel Internet Dashboard Quick uninstall Full uninstall 29 29 4 5
Chapter 1 Welcome to the Mobiel Internet Dashboard support manual Chapter 2 Installing the Mobiel Internet Dashboard software About this manual This manual will help you to install and use the Mobiel Internet Dashboard software. The Mobiel Internet Dashboard provides easy access to the options of the Mobiel Internet Kaart. The software enables you to: - Set up an Internet connection with the relevant modem - Access your e-mail programme - Send and receive SMS messages - Locate new and existing HotSpots - Programme your Preferred HotSpots - Monitor the amount of data you send and receive. The Mobiel Internet Dashboard software was developed for use with the mobile data networks of KPN. System requirements The following operating systems support the Mobiel Internet Dashboard of KPN: 1. Windows XP (all versions) 2. Windows 2000 (all versions) Internet Explorer 6.0 or higher is required for these systems. Step 1 Warning: do not connect the Mobiel Internet Kaart (or other HSDPA, UMTS or GPRS device) to the laptop yet. Wait until you receive a prompt from the installation software. Before you connect the modem to the laptop, you need to insert the (U)SIM card in the Mobiel Internet Kaart (or other HSDPA, UMTS or GPRS device). You can install the Mobiel Internet Dashboard software from kpn.com or from the Cd-rom supplied with the Mobiel Internet Kaart. The installation procedure is the same in both cases, except for Step 1. You will be guided through the installation procedure step-by step. Most of the screens will give you the following options: Next to continue, Back to go back to the previous step, and Cancel to stop the installation procedure. Launching the installation procedure from the Cd-rom: Turn on the computer and wait for Microsoft Windows to start up. Close all other programmes. Place the Cd-rom in the Cd-rom drive of your laptop. The installation programme will launch automatically. If this does not happen, go to Start Run and type D\start.html (change this if your Cd-rom player is not on the D drive). from kpn.com: Download the Mobiel Internet Dashboard software from kpn.com. Unpack the file and start the installation by clicking on Gbstart.exe. Step 2 Language options Choose a language (Dutch or English) for the installation procedure. Information about other languages can be found in Chapter 4. Click Next to proceed. Step 3: Warning about HSDPA/UMTS/GPRS device A warning will be displayed to tell you that you must not connect the Mobiel Internet Kaart (or other device - HSDPA, UMTS or GPRS) to your laptop until you are prompted to do so during the installation procedure. Click Next to proceed. Step 4: Welcome message A welcome message is displayed on the screen. Click Next to proceed. 6 7
Step 5: License agreement Read the license agreement that is displayed on the screen. If you agree to the conditions, select I accept the terms in the license agreement and click Next. If you do not accept the licensing conditions, installation will not be possible. Step 8: Data Accelerator If you wish to install the Data Accelerator, this will be done automatically. If you do not wish to install the Data Accelerator, click on the logo next to the text Data Accelerator and select: This feature will not be available. Step 6: Upgrade or new installation If the installation programme finds an earlier version of Mobiel Internet Dashboard on your computer, a message will be displayed. You can either upgrade the version already installed (keeping all current settings) or install the software again from scratch. If you choose a new installation, the installation procedure continues from Step 7 when you click Next. This is also the case if you are installing Mobiel Internet Dashboard for the first time. If you choose to upgrade the software, you will be asked to (re-)connect the Mobiel Internet Kaart to your laptop. This may take some time. Step 7: Setup Type You can choose between a Complete and a Custom setup. With the Custom setup you can specify where the software is to be installed on your computer. A Complete setup is sufficient in most cases. For Custom setup, continue from Step 7 under Custom setup below. Step 8: Installation The Mobiel Internet Dashboard will now be installed on your laptop. A progress indicator will be displayed. Step 9: Completing the installation A confirmation will appear on the screen when the installation of the Mobiel Internet Dashboard software has been completed. Click on Finish and restart your laptop. When you have done this, the installation module for the Mobiel Internet Kaart (or other device - HSDPA, UMTS or GPRS) will start automatically, and you can configure the Mobiel Internet Dashboard. If you have chosen to upgrade the software, you can skip Chapter 3. Step 9 Installation in another directory If you wish to install the software in a different directory to the one shown, click Change. Select the folder in which you wish to install the KPN Mobiel Internet Dashboard, then click OK. Step 10 Installation options Click on Next to view the installation options: If you require a shortcut to KPN Mobiel Internet Dashboard on your desktop, do nothing. If you do not require a shortcut, remove the tick by the option: Create Desktop Shortcut. If you do not want Dashboard to open immediately after installation, remove the tick for: Launch KPN Mobiel Internet Dashboard after installation. Step 11 Completing the Advanced installation procedure Click Next, then Install to complete the Custom Setup. Step 12 Installation The Mobiel Internet Dashboard will now be installed on the laptop. A progress indicator will be displayed. Step 13 Completing the installation A confirmation will appear on the screen when the installation of the Mobiel Internet Dashboard software has been completed. Click on Finish and restart your laptop. When you have done this, the installation module for the Mobiel Internet Kaart (or other device - HSDPA, UMTS or GPRS) will start automatically, and you can configure the Mobiel Internet Dashboard. If you have chosen to upgrade the software, you can skip Chapter 3. Custom Setup For a Custom Setup, follow Steps 1 to 6 above, then proceed as follows: Step 7 Custom Setup For a Custom Setup, select Custom, then click Next. 8 9
Chapter 3 Step 1 Step 2 Installing the Mobiel Internet Kaart and configuring the Mobiel Internet Dashboard The installation software incorporates a Wizard to help you install the Mobiel Internet Kaart (or other HSDPA, UMTS or GPRS device) and configure the Mobiel Internet Dashboard. The Wizard will help you to choose the right settings. The Wizard has the following options: Exit stop the installation Next go to the next installation screen Back go back to the previous installation screen Finish finish the installation Help open the Help function Welcome screen The Wizard opens with a welcome screen. Click Next to continue. Start device install To launch the installation procedure for the Mobiel Internet Kaart (or another device), select Next. If you wish to use the Mobiel Internet Dashboard with Wi-Fi only, select Skip Device Installation. Step 4 Step 5 Step 6 Step 7 Modem installation Connect the Mobiel Internet Kaart (or other device) to your laptop. Each type of modem has a different installation procedure. Installation continues when the selected modem has been recognised. APN Setup Select the APN profile that will be used to make the Internet connection. When you connect to Mobiel Internet from KPN, you can choose between an accelerated or normal connection. The KPN Mobile Data Accelerator will be used automatically for accelerated connections. This enables fast e-mail and Internet surfing. If you make a connection using Mobile Office (MOO Vast, MOO VPN) or you have another provider (e.g. Xs4All), choose Custom APN Profile. Your telecom manager or provider has the relevant details. Wi-Fi Account Setup Enter the details (username and password) of your KPN Wi-Fi account. You can skip this step if you do not (yet) have these details, or if you do not wish to use KPN Wi-Fi. In that case, choose Skip Wi-Fi Account Setup. Finished Click Finish. The window will close and the Mobiel Internet Dashboard will launch automatically. Step 3 Choose your device Select the device you want to install and the relevant connection method (PCMCIA, Bluetooth, USB). All the modems supported by the installed version of the Mobiel Internet Dashboard are shown in the pull-down list. If your modem is not listed, check at kpn.com to see if there is a more recent version of the Mobiel Internet Dashboard that includes your device. 10 11
Chapter 4 The Mobiel Internet Dashboard Interface Opening the Mobiel Internet Dashboard The Mobiel Internet Dashboard can be opened in different ways: Mobiel Internet Dashboard menu The Mobiel Internet Dashboard has the following menu options: File Options Tools Help 1. If the Dashboard has already been launched, but is not visible: a. Click on the KPN icon at the bottom right-hand side of the screen b. Double-click the KPN icon on the desktop File In this menu you can choose to hide the Mobiel Internet Dashboard (the application is active but not visible). 2. If the Dashboard has not yet been launched: a. Click on Mobiel Internet Dashboard in the Windows start menu b. Double-click the KPN icon on the desktop When you open the Mobiel Internet Dashboard, you can choose between a compact or detailed display. You can switch between these options by clicking Show/Hide Signal List. Quick launch buttons and status bar The Mobiel Internet Dashboard has quick-launch buttons so that you can open a Mobiel Internet Dashboard application or external application with a single mouse-click. Web browser E-mail SMS Custom VPN Network Usage Meter Application Application Locator The status bar above the shortcuts provides continuous information about the status of the connection: The HotSpot is secured by means of a key. Battery indication for the connected device (this is updated only when there is no active connection) The length of time you have been connected to the network Data sent and received data over the active modem Status of LAN connection GSM/HSDPA/UMTS/GPRS modem not available Wi-Fi adapter not available Options You can modify the settings of the Mobiel Internet Dashboard via the Options menu. HSDPA/UMTS/GPRS - HSDPA/UMTS/GPRS Options add, change or delete HSDPA/UMTS/GPRS modem settings and profiles. - Change HSDPA/UMTS/GPRS Operator Abroad locate all available HSDPA/UMTS/GPRS networks outside the Netherlands. - Change HSDPA/UMTS/GPRS Mode select HSDPA/UMTS only or GPRS. - PIN Code change PIN code and (de-)activate security settings using PIN code. - Data Accelerator Options see Chapter 5. - Wi-Fi - Preferred HotSpots add, edit or delete preferred HotSpots. - HotSpot Options select or change Wi-Fi modem settings. - HotSpot Account KPN change the details of the KPN HotSpot account (user name and password) that were entered during installation. If you wish to use KPN HotSpots, you will need to request a user name and password. Usage Meter Options Usage Meter Options set a usage limit so that you receive a reminder when you are likely to exceed it (number of MB/minutes for HSDPA/UMTS/GPRS, number of minutes for HotSpot). Quick Launch Options The Quick Launch Options in Dashboard allow you to select specific applications to be opened with quick-launch buttons in the Mobiel Internet Dashboard. 12 13
- Browser application: you can choose between the standard web browser, another web browser, or no web browser. For another browser, choose Custom Application in the pull-down menu and enter the location (or path) of the laptop application. Click on Browse for the exact path. - E-mail: you can choose between the standard e-mail programme, another e-mail programme, or no e-mail programme. For another e-mail programme, choose Custom Application in the pull-down menu and enter the de location (or path) of the application on your laptop. Click on Browse for the exact path. To access an Internet mail account (web mail), select Web Mail in the pull-down menu and enter the URL of the account. - Custom Application: with the Mobiel Internet Dashboard you can use any application on your laptop (e.g. a messenger application). Select Custom Application from the pull-down menu and enter the location (or path) of the application. Click on Browse for the exact path. You can start the custom application immediately using the quick-launch button Custom Application in the Mobiel Internet Dashboard. - VPN Application: you can use your VPN application via the Mobiel Internet Dashboard. A VPN (Virtual Private Network) provides a secure connection (e.g. to your company network). Select Custom Application in the pull-down menu and enter the location (or path) of the VPN application on your laptop. Click on Browse for the exact path. If your VPN application requires parameters, you can enter these in the Parameters field. If you want to use the VPN as soon as you connect to the Internet, tick the relevant box to enable this function. You can start the VPN application immediately using the quick-launch button in the Mobiel Internet Dashboard. Select Save to save your changes and exit. Select Cancel to exit without saving your changes. Mobiel Internet Dashboard You can configure the general settings of the Mobiel Internet Dashboard : - Play a sound when an alert is received - How the application is displayed after launching (minimised or open) - Launch the Mobiel Internet Dashboard automatically when you switch on your laptop Tools The following options are available in the Tools menu: SMS Center: send and receive SMS messages. The Mobiel Internet Kaart (or other HSDPA, UMTS or GPRS device) must be connected to the laptop Service Locator: to locate HotSpots and UMTS coverage Usage Report: retrieve usage information for the past month and view previous usage data. Help The following options are available in the Help menu: Mobiel Internet Dashboard Help Log: connection history Support Information: technical information about Mobiel Internet Dashboard Check for Updates: manual check for new versions of the Mobiel Internet Dashboard About : information about Mobiel Internet Dashboard versions and KPN contact details. Language options The Mobiel Internet Dashboard supports Dutch and English. You can set either of these languages as a default language by changing the relevant Windows settings. To do this, go to Start, select Settings and Configuration. Then select Country and the relevant country. Go to Standards and Notiations and select Dutch for the Dutch version of the Mobiel Internet Dashboard, or another language for English. Click Edit. Mobiel Internet Dashboard updates When you launch the Mobiel Internet Dashboard, it automatically checks whether new versions of the software are available. New versions are released when new HotSpot locations are added or new configurations are made available. This function ensures that you always have the most recent and best-performing software. If a new version is available, this will be displayed. Click Yes to install the latest version immediately. If you want to install it at a later date, click No. Connectivity Mode Options If you do not want to manage your Wi-Fi connections with the Mobiel Internet Dashboard, tick Disable Wi-Fi modem in Connectivity Mode Options. Note: If you disable Wi-Fi support, automatic log-in to KPN HotSpots will not be possible. 14 15
Chapter 5 Connecting to the Internet How do I connect to the Internet? When you open the Mobiel Internet Dashboard, it automatically searches for the fastest available network. The network appears in the top left of the screen. To view a list of other available networks, select the option Show/Hide Signal List. The list is arranged in order of signal strength. The networks at the top of the list are Preferred Networks, indicated with a tick. In the Netherlands, this is always the KPN network. It may also be a network with which KPN has an agreement, or a HotSpot that you have added to your Preferred HotSpots. To connect to the automatically located network, click on the blue Connect button. To connect to another network, click on the grey Connect button next to the relevant network. This network will now appear in the top left of the screen. Always use the Mobiel Internet Dashboard to connect and disconnect to the Internet, so that you can be sure that the session has been ended in the proper way. To end the session, click Disconnect. Note: - It is possible that, when you open the Mobiel Internet Dashboard, it does not indicate the same network as your modem. For example, you see on the screen that you are connected to the GPRS network, but your Mobiel Internet Kaart indicator shows that you are connected to the UMTS network. This is because it takes several seconds for the Dashboard to give the correct network indication. Your Mobiel Internet Kaart always indicates the network you are connected to at a given time. - It may be the case that you have already selected preferred WiFi networks in Windows, before you started using the Mobiel Internet Dashboard. If this is the case, when you open the Dashboard, you will be connected to a HotSpot. This can be confusing because it is not clear which HotSpot you are connected to. If you do not want to use this automatic function, you can delete the setting manually via Wireless Networks in Windows. Connecting to secure HotSpots Some HotSpots use security protocols such as WEP, which encrypts the data you send over the Wi-Fi network. HotSpots of this type are indicated with a icon in the list of available networks. You will need a security code to access these HotSpots. This code is known to the owner of the HotSpot, and you must enter it in Hexadecimal characters (0-9, A-F) when prompted. If you add the HotSpot to your Preferred HotSpots, you can save the security code and other security settings so that the Mobiel Internet Dashboard automatically enters the required security code when you click on the network to make a connection. This makes the connection process faster and simpler. Selecting a network abroad When you are abroad, you can select the network you wish to be connected to. In the Options menu of the Mobiel Internet Dashboard, select HSDPA/UMTS/GPRS, then Change HSDPA/UMTS/GPRS Operator Abroad. A list of all the available networks is displayed on the screen. Networks with which KPN has an agreement (Preferred Networks) have cheaper rates, and are at the top of the list. Networks that do not provide a Packet-Switched connection are indicated with CSD only. On these networks, only Circuit- Switched (CSD) connections are possible. A Packet-Switched connection sends your data in short bursts (packets). A Circuit-Switched connection sends your data in a constant stream along a circuit that remains active until all data have been sent. Select a network and click Save. Information about the new network will appear in the HSDPA/UMTS/GPRS information in the Mobiel Internet Dashboard. To connect to this new network, select the network from the list and click Connect. A pop-up will remind you that roaming tariffs apply when you use a network outside the Netherlands. Mobiel Internet If you use the Mobiel Internet service, you can choose between two connections: Internet Fast Internet The Fast Internet connection automatically uses the KPN Mobile Data Accelerator. If you do not wish to use the accelerator, choose the normal connection. To select the connection, go to the Options menu of the Mobiel Internet Dashboard, then go to HSDPA/UMTS/GPRS Options. Select the required connection from the pull-down menu under Current Profile and click Save. 16 17
Adding a new profile When you installed the Mobiel Internet Dashboard, you created a profile. You can create more than one profile. This can be helpful if you frequently make connections with different settings. To add a new profile, go to HSDPA/UMTS/GPRS in the Options menu of the Mobiel Internet Dashboard. Select HSDPA/UMTS/GPRS Options and click New Profile. Enter the profile name and click OK. When you have done this, first edit the WAN settings, and then the TCP-IP settings. A window will appear automatically so that you can change these settings. Your telecom manager or service provider has the details of the settings. Editing an existing profile To edit an existing profile, go to the Options menu in the Mobiel Internet Dashboard, then go to HSDPA/UMTS/GPRS. Select HSDPA/UMTS/GPRS Options and choose the profile you require from the pull-down menu. Click Edit Profile. Change the WAN settings first, then change the TCP/IP settings (see the section Adding a new profile ). To save the changes and/or new profile, click Save. Choose Cancel to exit without saving the changes. Deleting a profile To delete a profile, go to the Options menu of the Mobiel Internet Dashboard, then to HSDPA/UMTS/GPRS. Select HSDPA/UMTS/GPRS Options and choose the profile you wish to delete from the pull-down list. Click Delete Profile. Then click OK to confirm deletion. Click Cancel if you decide not to delete the profile. WAN settings: Mode: indicates the type of connection you wish to make. Packet-Switched mode sends your data in short bursts (packets). Circuit-Switched mode sends your data in a constant stream along a circuit that remains active until all data have been sent. Circuit-switched mode is advisable for connecting to company networks. Dial String: enter the dial properties User name and Password APN: enter the APN (Access Point Name) Init String: enter an initialization string, if required. TCP/IP settings: Dynamic DNS: tick the relevant box. Static DNS: tick the relevant box. Enter a valid DNS address to proceed. Dynamic IP Address: tick the relevant box. Static IP Address: tick the relevant box. Enter a valid IP address to proceed. Choose Save to exit and save the new profile. Choose Cancel to exit without saving the new profile. KPN Mobile Data Accelerator You can optimise your connection by adjusting the level of compression in the KPN Mobile Data Accelerator. To do this, go to the Options menu of the Mobiel Internet Dashboard, then to HSDPA/UMTS/GPRS and select Data Accelerator. You can select Automatic Optimization or change the level of compression manually. The Mobile Data Accelerator (MDA) speeds up data transmission over the network. The MDA software compresses the data you upload or download, enabling faster e-mail and surfing on the Internet. For more information about the KPN Mobile Data Accelerator, visit kpn.com (keyword: Accelerator ). If you have more than one profile, choose Always prompt for Profile. This means that you can select the relevant profile every time you make a connection. 18 19
Chapter 6 Wi-Fi networks and HotSpots What is a HotSpot? A HotSpot, or access point, is a location where mobile broadband connections are provided. HotSpots are usually found in public places such as airports, hotels and conference centres. At a HotSpot you have access to the Internet via a WLAN (Wireless Local Area Network), also known as a Wi-Fi network. At a HotSpot, to give a few examples, you can send and receive e-mails, update your calendar, enter purchase orders or check stock levels. In order to access a Wi-Fi network from a HotSpot, your laptop must have a Wi-Fi card. This can be a card that you insert in your laptop (e.g. Mobiel Internet Kaart ), a USB card with Wi-Fi, or a modem built into your laptop. Editing HotSpot settings You can edit your HotSpot settings according to the Wi-Fi card you use. Go to the Options menu in the Mobiel Internet Dashboard, and then choose Wi-Fi. Select HotSpot Options and choose the relevant Wi-Fi modem from the pull-down menu. Click Save to save the new settings. 2. If you are at a public HotSpot: click straightaway on Connect in the Mobiel Internet Dashboard A message will be displayed stating that you have not yet entered a user name, and you will be given the opportunity to register. When you have agreed to the conditions, click Register. A user name and password will be requested for you automatically, based on your Mobiel Internet Kaart subscription. A message will be displayed when the registration is complete. Click on OK to finalise the registration. The details will be saved automatically in the Mobiel Internet Dashboard. Preferred HotSpots You can add a HotSpot to your Preferred HotSpots. If you do this, you will receive a pop-up alert when you are in the vicinity of the HotSpot, allowing you to connect quickly and easily to the HotSpot. HotSpot user name and password You will need a user name and password to use a public HotSpot. If you do not have these, you will not be able to access these paid HotSpots. You can request a user name and password via the Mobiel Internet Dashboard. You can do this in two ways: 1. If you do not have a KPN HotSpot account: go to the Options menu in the Mobiel Internet Dashboard, and then go to Wi-Fi. Select KPN HotSpot Account, and then click Create Account. A user name and password will be requested for you automatically, and processed directly on the screen. Choose Save to save the user name and password. Choose Cancel if you do not wish to save them. You must be connected to the Internet for this process. If you have a KPN HotSpot Account, but have not saved the user name and password, a reminder will be displayed when you try to use a public HotSpot. Choose Edit and enter your details in the KPN HotSpot Account screen. Adding a HotSpot to your Preferred HotSpots When you connect to a new HotSpot, a message will appear asking you whether you want to add it to your Preferred HotSpots. To do this, click OK. The browser screen opens and you will be connected to the Internet via the Wi-Fi network of the relevant HotSpot. If you do not wish to add the HotSpot to your favourites, click Cancel. You are still connected to the network, but it will not be added to your Preferred HotSpots. You can also add a HotSpot to your Preferred HotSpots via the Mobiel Internet Dashboard. Go to the Options menu, choose Wi-Fi, then Preferred HotSpots, and then Add. The Preferred HotSpot Editor screen will open. You can now enter the settings for the new HotSpot. For Network settings, the procedure is as follows: - HotSpot Name: enter a name for the new HotSpot. - SSID (Service Set Identifier or network name): enter the SSID for the new HotSpot. 20 21
- Description: use the space provided to describe the HotSpot so that you can recognise it in the future. - Connection Method: choose the type of connection that the Mobiel Internet Dashboard will make with the Preferred HotSpot. - Automatic: when the Mobiel Internet Dashboard locates the HotSpot, you are automatically connected to that HotSpot, and you will not receive a prompt. - Prompt: when the Mobiel Internet Dashboard locates the HotSpot, you receive a prompt in the form of a pop-up. You can then choose whether to make the connection. - Disabled: you will not be logged in, and you will receive no prompts, even though the Mobiel Internet Dashboard has located the HotSpot. For Encryption settings, the procedure is as follows: Type of security: choose between WEP Encryption or No Encryption. Note: When you enter a code for WEP encryption, you must use Hexadecimal characters. In Other, you can select the following settings: - Launch Browser when Connecting: enter the URL if you wish to launch a browser when you connect to the new Preferred HotSpot. - Disable Internet Proxies when Connecting: if you tick this, Internet proxies will be disabled when you connect to your new Preferred HotSpot. Choose Save to save new settings. Editing Preferred HotSpots You can edit your Preferred HotSpots via the Mobiel Internet Dashboard. Choose Wi-Fi from the Options menu and select Preferred HotSpots. Choose the Wi-Fi network of the Hotspot that you want to edit, then click on Edit. The screen Preferred HotSpot Editor will open. Under Network, re-enter the basic settings for the network. You can also edit the settings for Encryption and Other settings. See the section on Adding a HotSpot to your Preferred HotSpots. Deleting Preferred HotSpots You can delete Preferred HotSpots via the Mobiel Internet Dashboard. Go to the Options menu, choose Wi-Fi, then Preferred HotSpots. Choose the HotSpot you wish to remove and click Delete. You will be asked to confirm the deletion. Click OK to remove the HotSpot from the Mobiel Internet Dashboard. Locating new HotSpots You can search for available HotSpots by using the Network Locator function in your Mobiel Internet Dashboard. Click on the quick-launch button or select Service Locator in the Tools menu. You can search for networks in various ways. Select Country, State/Region, City or Type of Venue from the pull-down menu. You can increase the number of search results by selecting All. You can also search by ZIP/Postal code to refine your search. Note: if you wish to search for a HotSpot in the Netherlands by ZIP/Postal code, you will first need to select Netherlands from the Countries list. Then add the ZIP/Postal code as follows: 1234 AB. The HotSpots are displayed with the following details: name, address, tariff category and location type. KPN currently has three tariff categories: A: KPN Basic B: KPN International C: KPN Premium The latest tariffs can be found at: kpn.com, search word Wi-Fi. For the latest lists, go directly to KPN s online HotSpot finder via the link Online network search at the top right of the screen. These can also be found at kpn.com, search word Bedekking (Coverage). Updates When you connect to a HotSpot, you may sometimes receive the message Update Available. You will be asked whether you want an update of the list of available networks in your Mobiel Internet Dashboard. These updates enable you to add the latest information to your database. If you choose Yes to update your database, you will receive a message when the update has been completed. During a data session, you can see whether new versions are available. Select Check for updates from the Help menu. 22 23
Troubleshooting: HotSpot log-in problems The following problems may occur when you log in to a HotSpot: You are automatically logged-in when you open the Mobiel Internet Dashboard. Why is this? You have added the HotSpot to your Preferred HotSpots in the Mobiel Internet Dashboard, and you have indicated that you wish to log in automatically to that HotSpot. To disable this function, go to the Options menu, then Wi-Fi, then Preferred HotSpots. Click on the relevant HotSpot, then Edit, and change the connection mode from Automatic to Prompt (pop-up). A connection is made to a HotSpot before you have opened the Mobiel Internet Dashboard because the HotSpot is listed as one of the Preferred Networks in Microsoft Wireless Network Connections. You will automatically receive a Windows message (see figure). You can change this by deleting the Preferred Networks in Microsoft Wireless Internet Connections. You can also add these networks to the Mobiel Internet Dashboard (see section on Adding a HotSpot to your Preferred HotSpots ). The Mobiel Internet Dashboard will recognise these connections, and you can log in automatically via the Mobiel Internet Dashboard. The Mobiel Internet Dashboard shows that you are connected (the main screen shows that you have a Wi-Fi connection. You can click Disconnect ). When you open Internet Explorer, the start page of the HotSpot owner is displayed and you have to re-enter your details (user name and password). There are four possible reasons: The Mobiel Internet Dashboard allows you to log in automatically to many public HotSpots. Click on Connect to access the Internet. If you cannot log in automatically, you will be redirected to the start page of the HotSpot owner. You need to enter your user name and password to access the Internet. You have not yet entered your HotSpot details in the Mobiel Internet Dashboard. When you click on Connect (for Wi-Fi) a screen will appear indicating that you have not yet entered your details. You can enter your details on this screen. Click on Edit You have not yet requested a HotSpot user name and password. When you click on Connect (for Wi-Fi), a screen appears with the message that you have not yet entered your details. You can register via this screen. Click Register (see figure above). A user name and password will be requested, and saved automatically in the Mobiel Internet Dashboard. How can I delete preferred HotSpots from Microsoft Wireless Network Connections? Follow the steps below to remove preferred HotSpots from Microsoft Wireless Connections: 1. Click on the Wireless Network icon in the task bar (see illustration above). The following screen will appear: 2. Select Properties, then the tab Wireless Networks. 3. Under Preferred Networks, select the Wi-Fi network for which automatic log-in via Windows is no longer required, and click on Delete. It is advisable to do this for all Preferred Networks, and then enter them as Preferred HotSpots in the Mobiel Internet Dashboard. 24 25
Chapter 7 The SMS Center You can use the SMS (Short Message Service) Center to send and receive short text messages (up to 160 alphanumeric characters) and update contact details. The Mobiel Internet Kaart (or other device - HSDPA, UMTS or GPRS) must be connected to the laptop before you can use the SMS Center. To reply to a message, select the message from the list and click Reply. Type your reply, then send it or save it as a draft. To view the draft messages you have saved, go to the Drafts folder. Double-click on the relevant message to open it. You can now edit, save or send the message. Note: Not all modems support the SMS Center. If the installed device does not support this function, you will not be able to click on the Mobiel Internet Dashboard shortcut. Reading SMS messages To open the SMS Center, click on the quick-launch button or go to Tools and select SMS Center. To read new messages, choose Inbox in the main screen of the SMS Center. The selected messages can be read in the window. When you receive an SMS, you will receive an alert in the form of a pop-up. If you then open the Inbox as described above, it may take several seconds for the new message to appear in the Inbox. Note: When you use a mobile device as a modem, the messages are displayed in the SMS Center, but also remain on the SIM card in the device. When you use a Mobiel Internet Kaart, the messages are stored on its SIM card. Undeliverable messages If a message is not delivered, you will receive a notification. Undeliverable messages are moved to the Drafts folder. Importing telephone numbers To import the telephone numbers on your (U)SIM card into the SMS Center, open the SMS Center in the main screen of the Mobiel Internet Dashboard. Select Contacts, then Import Contacts. The contacts on your SIM card will now be imported and stored in your address book. If there are no numbers stored on your (U)SIM card, you can import the numbers stored on the GSM-SIM card in your mobile telephone. Import from Outlook 1. Open the SMS Center 2. Click the grey button Contacts in the SMS Center menu to open the (Windows) Address Book. 3. Select File, Import, then Address Book (WAB). 4. Select the information to be imported, then click Open. The SMS Center will now use the imported addresses. Sending SMS messages Click on the quick-launch button or go to Tools and select SMS Center. To send an SMS message, choose New. In the field next to To, enter the telephone number of the recipient. To send an SMS to more than one person, enter all the telephone numbers and separate them with a comma (e.g. +31612345678, +31654789123). As you type an SMS message, the number of characters and the number of messages is shown at the bottom of the screen. If you enter more than 160 characters, the number of messages to be sent will change from 1 to 2. This means that the text is too long to send as a single message. When you have typed your message, click Send to send it. To save the message without sending it, click Save as Draft. 26 27
Chapter 8 The Usage Meter You can set a limit for the amount of data or the length of time of the data session. When you reach this limit, you will be notified by means of a pop-up. Note: the pop-up is only a reminder; it does not mean that you cannot proceed. The Usage Meter registers HSDPA/UMTS/GPRS usage in MB, and HotSpot usage in minutes. The minimum session length for HotSpots is 15 minutes. Configuring the Usage Meter To set your usage limits, go to the Options menu of the Mobiel Internet Dashboard and select Usage Meter Options. To configure usage meters for HSDPA/UMTS/GPRS or HotSpots, simply click in the box next to the relevant network, then enter your limits in MB or minutes. When you have entered the limits, click Save. Click Cancel to exit without saving the limits. If you have uninstalled the Mobiel Internet Dashboard, you will have lost your usage data. The Usage Meter will then be set at zero again. Note: The Usage Meter shows PSD usage in MBs as standard, and shows HotSpot usage in minutes. If you also require CSD information, you need to set a limit. When you have done this, the CSD information will be visible in the Usage Meter. Chapter 9 Warning 1: Warning 2: Quick uninstall Uninstalling the Mobiel Internet Dashboard Always restart your laptop after uninstalling the Mobiel Internet Dashboard, even if the computer does not prompt you to do so. When you uninstall the Dashboard you will lose all information on data usage. The Mobiel Internet Dashboard can, like any other application on a laptop, be uninstalled via Settings > Configuration > Software. You can also launch this process by choosing > Mobiel Internet Dashboard > Uninstall in the Start menu. After this process, the Mobiel Internet Dashboard icon may still be on your desktop. To delete the icon, drag-and-drop it to the Recycle Bin. Full uninstall In may be the case that the uninstall process has not uninstalled all software components. To ensure that all components are removed, follow the steps below: 1. Delete the folders C:\Program Files\Common Files\Gearbox Runtime and C:\Program Files\KPN Mobiel Internet (if these still exist). 2. Clean up the registry: a. Open the Registry Editor (Start Run regedit) b. Go to HKEY_CLASSES_ROOT\.ins c. Click on Default and change the value data from CoreWorks_Reg_Handler to x-internet-signup d. Go to HKEY_LOCAL_MACHINE\Software and delete the entire Rockstar_Software key. 28 29
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For more information, see kpn.com or telephone Customer Support 06-1200 1200