Seamless payment for cultural needs MUNICH 25TH MARCH 2015, CHRISTOPH JUNG, HEAD OF SALES DACH
2 Ingenico Payment Services stellt sich vor
3 Ingenico Payment Services stellt sich vor
Opportunities in Europe UK e-com in total retail: 15,5% e-shopper: 41 m spending: 2,614 m-commerce: 18% Germany e-com in total retail: 9% e-shopper: 40 m spending: 1,585 m-commerce: 17% France e-com in total retail: 6% e-shopper: 34 m spending: 1,503 m-commerce: 13% Top Mrd. Online- Shopper 1 UK 107 41 m 2 DE 63,4 40 m 3 FR 51 34 m 4 E 14,4 16,5 m Spain e-com in total retail: 3% e-shopper: 16,5 m spending: 874 m-commerce: 10% 4 Italy e-com in total retail: 1,1% e-shopper: 13,2 m spending: 854 m-commerce: 11% 5 IT 11,2 13,2 m Source: ecommerce europe, B2C ecommerce report 2014
More opportunities in Europe Europe e-com in total retail: 5,7% e-shopper: 264 m spending: 1,376 m-commerce: 5,5% Scandinavia e-com in total retail: 10% e-shopper: 17,83 m spending: 2,016 m-commerce: 16% Top Mrd. Online- Shopper 1 Ska 32,2 17,83 m 2 AT 10,9 5,2 m Poland e-com in total retail: 2,5% e-shopper: 9,7 m spending: 539 m-commerce: 4% 3 CH 10,2 5,7 m Source: ecommerce europe, B2C ecommerce report 2014 5 4 TR 8,9 12 m 5 PL 5,2 9,7 m Switzerland e-com in total retail: 5,5% e-shopper: 5,7 m spending: 1,789 m-commerce: 16% Austria e-com in total retail: 7,2% e-shopper: 5,2 m spending: 2,122 m-commerce: 10% Turkey e-com in total retail: 2% e-shopper: 12 m spending: 744 m-commerce: 15%
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Differenties in Language Product presentation Design Pricing Support Shipping Payments 7
Every abandonment costs your money 8
Costs till check out 10,00 Media/Marketing 2,22 Setup (Frontend, Middleware, Logistic) 1,94 Productoffering 3,00 IT-costs 6,00 Personal --------- 23,16 9
Payments in Europe 10
Different Security feelings 11
3-D Secure / in a nutshell Multiple authentication methods: Static password, dynamic password, card reader, Oftenly reported lowlights Very diverse authentication process based on issuer Conversion is impacted Not always adequate for all channels Doesn t prevent from being on schemes chargeback programs when thresholds are reached Liability shift rules are complex and regularly evolving 12
3-D Secure / diverse adoption per country 3-D Secure deployment (transactions %) 3-D Secure deployment (merchants with a 3-D Secure acquiring contract) 13
Flex3DS / a flexible approach to 3-D Secure Transaction flow of an order with Flex3DS Benefits and objectives: Increase acceptance rate and conversion Minimize risk exposure 14
Flex3DS / invoke 3-D Secure where/when appropriate Examples of configurations*: 3-D Secure is turned off for amounts smaller than 25$ Stimulate impulse buying in certain sectors 3-D Secure is turned off for transaction with very low fraud risk (depending on how your fraud detection tool is configured) Optimise conversion for most transactions Minimise and transfer the risk for suspicious transactions *These examples are illustrative. A case by case approach and analysis are strongly recommended. 15
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Currency conversion 17
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Your partner for a successful business: In-store, online and mobile A full range of terminals combined with our strategic partnership allows Ingenico Smart Terminals to offer over 250 payment methods. Ingenico Payment Services offers unlimited payment solutions. Our strong position in Europe provides the foundation for a global offering. Ingenico Mobile Solutions already enables more than 100.000 merchants in 14 countries to deliver mobile payment solutions. 20
Ingenico Payment Services in numbers 200+ Acquiring partners and banks 20+ White labels 200+ Partners and shopping carts software 150+ International, local and alternative payment methods 99,99 % Uptime 21
Ingenico Payment Services: Ihr Partner für eine erfolgreiche Zusammenarbeit Kanal- und grenzüberschreitende Zahlungslösungen Trendsetter im Zahlungsverkehr: durch aktive Gremien- und Verbandsarbeit Alles aus einer Hand: vom Kartenterminal und Kartenakzeptanz, über e-commerce bis hin zur Kundenbindung Immer erreichbar: 24/7 Hotline und 24-Stunden- Gerätetauschservice Herausragende Performance und Systemverfügbarkeit Verarbeitung von 41 % des kartenbasierten Umsatzes im deutschen Einzelhandel Abwicklung von 1,25 Mrd. Transaktionen/Jahr bei einer Systemauslastung von nur 40 % Weniger als 400 Millisekunden beträgt die Verarbeitungszeit pro Transaktion 22 Ingenico Payment Services stellt sich vor