GLOBAL ONLINE PAYMENT METHODS: FIRST HALF 2015

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1 PUBLICATION DATE: JULY 2015 PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-9 TABLE OF CONTENTS I PAGE 10 REPORT-SPECIFIC SAMPLE CHARTS I PAGE 11 METHODOLOGY I PAGE 12 RELATED REPORTS I PAGE 13 CLIENTS I PAGE FREQUENTLY ASKED QUESTIONS PAGE 16 ORDER FORM I PAGE 17 TERMS AND CONDITIONS 1

2 PRODUCT DETAILS Title: Type of Product: Category: Covered Regions: Covered Countries: Language: Formats: Number of Charts: Global Online Payment Methods: First Half 2015 Market Report Online Payment Global, Asia-Pacific, Europe, Western Europe, Eastern Europe, Latin America, Middle East & Africa China, Japan, South Korea, Australia, India, Indonesia, Thailand, USA, Canada, UK, Germany, France, Spain, Italy Netherlands, Sweden, Russia, Turkey, Poland, Czech Republic, Brazil, Mexico, Argentina, Colombia, Chile, Saudi Arabia, South Africa, Nigeria, Oman, Morocco, Kenya English PDF & PowerPoint 124 PRICES* Single User License: Site License: Global Site License: 1,950 (exc. VAT) 2,925 (exc. VAT) 3,900 (exc. VAT) QUESTIONS ANSWERED IN THIS REPORT SECONDARY MARKET RESEARCH What trends can be observed in the global online payment markets? Which payment methods are preferred by online shoppers in various countries worldwide? How does mobile payment user penetration differ between different regions? Which important moves did some major market players make since the start of 2015? Our reports are exclusively based on secondary market research. Our researchers derive information and data from a variety of reliable published sources and compile the data into understandable and easy-to-use formats. ADVANTAGES Maximum Objectivity Reliable Sources Up-To-Date Analysis Boardroom-Ready PowerPoint Presentations Guidance For Strategic Company Decisions 2 2

3 ONLINE PAYMENT ENVIRONMENTS WORLDWIDE REMAIN DYNAMIC Around the world, the online and mobile payments environments remain dynamic. The number of online payment users is growing rapidly in emerging markets, having reached over 300 million in China alone by the end of last year. The volume of online payments made through third-party providers grew by almost one half in Mobile payments are developing even more rapidly: in Nigeria, for example, mobile payment transactions grew more than ten-fold. Another observed shift happening is the diminishing share of cash on delivery in some emerging markets, as credit cards and alternative online payment methods rise. For example, in Russia, 2014 was the first year that bank card overtook cash on delivery as the payment method most used by online shoppers. Also, notable regulatory shifts are taking place. For example, in Japan authorities have been considering a change in rules to enable banks to compete better in the online payments market. Competition among payment providers is also dynamic and fierce, with each of the major players trying not to lag behind the others in their online and mobile payment offering and innovation. Express checkout is a growing trend in the industry: American Express, Amazon, Visa and PayPal have all recently launched or updated their speedy and seamless checkout offerings. The battle of mobile wallets also continued in the first half of 2015, with Apple Pay expanding from the USA to the UK, Samsung launching Samsung Pay in South Korea and Google unveiling Android Pay. Meanwhile, security remains a major concern both in online and mobile payments, with close to half of the merchant respondents surveyed in early 2015 indicating increased investment in payment and data security. With regard to mobile payments, over half of shoppers worldwide expressed safety concerns about their personal information when using a mobile payment app last year. Nevertheless, online and mobile payments are expected to develop and grow further alongside B2C E-Commerce and M-Commerce. 3

4 TABLE OF CONTENTS (1 OF 6) 1 2 MANAGEMENT SUMMARY GLOBAL Overview of Alternative Online Payment Methods, H Payment Methods Used in M-Commerce, in % of Surveyed Mobile Phone Users, February 2015 Mobile Payment User Penetration, in % of Shoppers, by Selected Regions and the USA, 2014 Perception of Security of Mobile Payments, by Selected Regions, and by Age Group, in % of Shoppers, 2014 Mobile Payment Users Penetration, by Product/Service Category, by UK, France, Germany, Italy, USA, Japan, Australia, Spain, China, in % of Mobile Phone Users, 2014 Types of Mobile Payments Used for Purchasing Non-Digital Goods, by UK, France, Germany, Italy, USA, Japan, Australia, Spain, China, in % of Mobile Phone Users, 2014 Types of Mobile Payments Used for Purchasing Non-Digital Services, by UK, France, Germany, Italy, USA, Japan, Australia, Spain, China, in % of Mobile Phone Users, 2014 Share of Online Shoppers Who Would Use Digital Currency, in % of Online Shoppers, by Selected Countries and Territories, ASIA-PACIFIC 3.1 CHINA Online Payment Methods Used, in % of Online Payment Users, 2014 Third-Party Online Payment GMV, in CNY trillion, and in % Year-on-Year Change, f Breakdown of Third-Party Online Payment GMV, by Providers, in %, 2013 & 2014 Number of Online Payment Users, in millions and in % Share of Internet Users, December 2012, December 2013 & December 2014 Number of Mobile Payment Users, in millions and in % Share of Mobile Internet Users, December 2012, December 2013 & December 2014 Third-Party Mobile Payment GMV, in CNY trillion, and in % Year-on-Year Change, f 3.2 JAPAN Payment Methods Used in Online Shopping, in % of Online Shoppers, January SOUTH KOREA Payment Methods Used in Online Shopping, in % of Online Shoppers, September 2014 Awareness and Usage of Mobile Payment Services, in % of Smartphone Users, March

5 TABLE OF CONTENTS (2 OF 6) 3 ASIA-PACIFIC (cont.) 3.4 AUSTRALIA Selected Payment Methods Used in Financial Transactions, incl. BPAY and Online Banking, in % of Adults, 2008, 2011, 2014 Breakdown of Awareness and Usage of Mobile Payments, in % of Smartphone Users, February INDIA Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2014 Value and Volume of Payment Transactions by Selected Non-Cash Payment Methods, incl. Mobile, FY & FY INDONESIA Breakdown of Preferred Payment Methods in Online Shopping, in % of Online Shoppers, THAILAND Value and Volume of Online Payment, in THB billion and in millions, by Bank, Non-Bank and Total, Value and Volume of Mobile Payment, in THB billion and in millions, by Bank, Non-Bank and Total, NORTH AMERICA 4.1 USA Breakdown of Most Preferred Payment Methods in Online Shopping, in % of Online Shoppers, 2014 Companies Most Trusted with Payment and Personal Information, in % of Online Shoppers, October 2014 Share of Adults Who Used Mobile Payment, in %, 2013 & 2014 Types of Mobile Payments Conducted In-Store, in % of Mobile Payment Users, 2014 Payment Methods Used When Conducting Mobile Payments, in % of Respondents, 2014 Mobile Payment Services Used, in % of Respondents, 2014 Current/Intended Use of Smartphone Wallet Apps, by Brands, in % of Internet Users who Already Use/May Use a Wallet App, November 2014 Planned Use of Mobile Payment Apps, by Apple Pay and PayPal, in % of Current/Future Mobile Payment App Users, June 2014, September 2014, December 2014 & March

6 GLOBAL ONLINE PAYMENT METHODS: FIRTS HALF 2015 TABLE OF CONTENTS (3 OF 6) 4 NORTH AMERICA (cont.) 4.2 CANADA Breakdown of Most Used Payment Methods in Online Shopping, in % of Online Shoppers, April 2015 Interest in Payment-Related Mobile Features, by High Interest and Low Interest, in % of Respondents, April 2015 Use of Alternative Payment Methods, incl. Online and Mobile, by Gender and Age, in % of Respondents, EUROPE 5.1 WESTERN EUROPE UK Breakdown of Online Card Spending, by Credit and Debit Cards, in GBP billion, Breakdown of Awareness of Mobile Wallets/Mobile Payments, in % of Consumers, by Selected Age Groups, February 2015 Companies Most Trusted With Provision of Mobile Digital Wallet, in % of Internet Users Owing an iphone, Q GERMANY Payment Methods Used in Online Shopping, in % of Online Shoppers, 2011 & 2014 Breakdown of Interactive Retail Sales by Payment Methods, in EUR billion and in %, 2013 & 2014 Breakdown of Awareness and Usage of Mobile Payments, by Payment Type, in % of Respondents, FRANCE Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, Q & H Value of Online Bank Card Payment Transactions, in EUR billion, 2013 & SPAIN Payment Methods Used in Online Shopping, in % of Online Shoppers, 2014 Breakdown of Attitudes to Mobile Payments, in % of Consumers,

7 TABLE OF CONTENTS (4 OF 6) 5 EUROPE (cont.) ITALY Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, f Breakdown of Digital Payments, by Electronic Payment with Credit Card, Online and Mobile, in %, 2013 & NETHERLANDS Breakdown of Online Purchases by Payment Method, in %, SWEDEN Breakdown of Preferred Payment Methods in Online Shopping, in % of Online Shoppers, 2013 & Q EASTERN EUROPE RUSSIA Payment Methods Used in Online Shopping, in % of Online Shoppers, 2013 & 2014 Payment Methods Used in Online Shopping, in % of Online Shoppers, Share of NFC-Enabled Smartphones of Total Smartphones Sold, by Share of Units Sold and Share of Revenues, in %, and Breakdown of Revenues from NFC Smartphone Sales by Brands, in %, TURKEY Number and Value of Domestic E-Commerce Transactions with Cards, in millions and in TRY million, Q Q Number and Value of Cross-Border E-Commerce Transactions with Cards, in millions and in TRY million, Q Q POLAND Payment Methods Used in Online Shopping, in % of Online Shoppers, 2014 Payment Methods Used When Paying via Mobile Phone, in % of Individuals Who Paid with Mobile Phone, October CZECH REPUBLIC Payment Methods Used in Online Shopping, in % of Online Shoppers, Q

8 TABLE OF CONTENTS (5 OF 6) 6 LATIN AMERICA 6.1 LATIN AMERICA (REGIONAL) Online Shopper Penetration on Banked and Unbanked Population with Internet Access, in %, by Selected Countries, 2013 & 2014 Payment Methods Most Used in Online Shopping, by Selected Countries and Total, in % of Online Shoppers, 2014 Motivation to Choose a Particular Payment Method in for Using in Online Shopping the Most, in % of Online Shoppers Using This Method, 2014 Share of Favorable Conversations about Mobile Payments in Social Media, by All Conversations and Conversations about Safety and Security, in %, 2013 & BRAZIL Breakdown of the Last Online Purchase by Payment Methods, in % of Online Shoppers, December 2014 Payment Methods Most Used in Online Shopping, in % of Online Shoppers, 2014 Current and Intended Use of Mobile Payment Services, in % of Mobile Phone Users, MEXICO Payment Methods Used in Online Shopping, in % of Online Shoppers, 2014 Number of Online Payment Users, in millions and in % Year-on-Year Change, Types of Products and Services Paid for Online, in % of Online Payment Users, Breakdown of Online Payment Methods Used in Online Shopping, by Payment Method and Device Used, in % of Online Shoppers, Q Breakdown of Offline Payment Methods Used in Online Shopping, by Payment Method and Device Used, in % of Online Shoppers, Q Payment Methods Offered by Online Retailers, in % of Online Retailers, Q Available Security and Control Features on Online Retail Websites, in % of Online Retailers, Q ARGENTINA Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013 & 2014 Current and Intended Use of Mobile Payment Services, in % of Mobile Phone Users, COLOMBIA Payment Methods Most Used in Online Shopping, in % of Online Shoppers, CHILE Payment Methods Most Used in Online Shopping, in % of Online Shoppers,

9 TABLE OF CONTENTS (6 OF 6) 7 MIDDLE EAST & AFRICA 7.1 SAUDI ARABIA Share of Online Shoppers Paying with Credit Card for E-Commerce Purchases, in %, 2014e 7.2 SOUTH AFRICA Share of Internet Users Not Shopping Online Due to Lack of Trust to Online Payment, in % of Respondents, 2014 Share of Payments for Online Purchases Made via Mobile Phone, in %, 2014 Current and Intended Use of Mobile Payment Services, in % of Mobile Phone Users, NIGERIA Mobile Payment Statistics, incl. Number of Transactions, in thousands, Value of Transactions, in NGN million, H H OMAN Share of Online Shoppers Paying with Credit Card for E-Commerce Purchases, in %, 2014e 7.5 MOROCCO Value and Number of B2C E-Commerce Transactions Made with Bank Cards Issued in Morocco, in MAD million and in millions, Share of Mobile Phone Users who Made a Purchase or Payment via Mobile Phone, in %, and Type of Purchase or Payment Made via Mobile Phone, in %, November 2014 Breakdown of Payment Methods Used to Pay for a Purchase via Mobile, % of Mobile Phone Owners who Made a Purchase or Payment via Mobile Phone, November KENYA Current and Intended Use of Mobile Payment Services, in % of Mobile Phone Users, 2013 Mobile Payment Statistics, incl. Number of Transactions, in millions, Value of Transactions, in KES billion, Number of Customers, in millions, and Number of Agents, in thousands,

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11 GENERAL METHODOLOGY OF OUR MARKET REPORTS Our reports are compiled based on secondary market research. Secondary research is information gathered from previously published sources. Our reports are solely based on information and data acquired from national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries, news portals and many other reliable sources. By using various sources we ensure maximum objectivity for all obtained data. As a result, companies gain a precise and unbiased impression of the market situation. Cross referencing of data is conducted in order to ensure validity and reliability. The source of information and its release date are provided on every chart. It is possible that the information contained in one chart is derived from several sources. If this is the case, all sources are mentioned on the chart. Our reports include text charts, pie charts, bar charts, rankings, line graphs and tables. Every chart contains an Action Title, which summarizes the main idea/finding of the chart and a Sub Title, which provides necessary information about the country, the topic, units or measures of currency, and the applicable time period(s) to which the data refers. With respect to rankings, it is possible that the summation of all categories amounts to more than 100%. In this case, multiple answers were possible, which is noted at the bottom of the chart. Reports are comprised of the following elements, in the following order: Cover page, preface, legal notice, methodology, definitions, table of contents, management summary (summarizing main information contained in each section of report) and report content (divided into sections and chapters). When available, we also include forecasts in our report content. These forecasts are not our own; they are published by reliable sources. Within Global and Regional reports, we include all major developed and emerging markets, ranked in order of importance by using evaluative criteria such as sales figures. If available, additional information about the data collection, for example the time of survey and number of people surveyed, is provided in the form of a note. In some cases, the note (also) contains additional information needed to fully understand the contents of the respective data. When providing information about amounts of money, local currencies are most often used. When referencing currency values in the Action Title, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time period. Should the currency figure be in the future, the average exchange rate of the past 12 months is used. The reports include mainly data from the last 12 months prior to the date of report publication. Exact publication dates are mentioned in every chart. METHODOLOGY OF OUR GLOBAL ONLINE PAYMENT METHODS: FIRST HALF 2015 REPORT This report covers the global online payment market. It takes into account a wide definition of online payment, including payment methods used in E-Commerce and mobile payment, such as remote and proximity payments. All major countries are covered, though data availability varied across the markets. Countries are grouped by regions, with regions presented in the descending order of B2C E-Commerce sales. Within each region, the countries are also ranked by B2C E- Commerce sales. Besides country and regional data, information about global development is also included. Depending on data availability, the following types of market information are included: the most used payment methods used by online shoppers, number and volume of online and mobile payment transactions, information about online and mobile payment users. Not all the mentioned types of information are available for each of the covered countries. For the leading country or countries in each region or sub-region, also online and mobile payment trends and news about major players, such as payment providers, banks and retailers are presented. The report includes data mostly published within the first six months of the year of publication. The exact date of publication of the source is stated on each chart. The time period which the data refers to differs by source. 11

12 Company Profiles of 10 Leading Online Payment Service Providers 2015 July ,950 Global Online Payment Methods: Full Year 2014 March ,950 Asia-Pacific Online Payment Methods: Full Year 2014 March Europe Online Payment Methods: Full Year 2014 March ,950 North America Online Payment Methods: Full Year 2014 March Latin America Online Payment Methods: Full Year 2014 March Top 8 Global B2C E-Commerce Country Sales Forecasts: 2015 to 2018 July ,950 Global B2C E-Commerce & Online Payment Market 2014 October ,950 Global B2C E-Commerce Market 2014 October ,950 Global M-Commerce 2015: Smartphones & Tablets March ,950 UPCOMING RELATED REPORTS REPORT PUBLICATION DATE PRICE* Europe Online Payment Methods: First Half 2015 August Asia-Pacific Online Payment Methods: First Half 2015 August Global Mobile Payment Methods: Fist Half 2015 August Global Alternative Online Payment Methods: Fist Half 2015 August

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