Move contact center database from MSDE to SQL Server

Transcription

1 Move contact center database from MSDE to KB number History 19/12/2008 V1.0 By Thomas De Smet, adapted from Marc Bau CONTENTS CONTENTS... 1 DESCRIPTION... 1 SOLUTION... 1 REQUIREMENTS... 7 REFERENCES... ERROR! BOOKMARK NOT DEFINED. APPLIES TO... 7 KEYWORDS... 7 DESCRIPTION This document describes the steps to move an existing contact center database from the build-in MSDE Server to a This is not an upgrade, so the move will be between databases of the same agentel version (e.g. 6.0 to 6.0). Otherwise, you should use the upgrade procedure as described in the reference manual of agentel. Note: You cannot move the database to a 2005 Express because this version doesn t have a Agent service to run jobs. jobs are scripts that are scheduled to run at a specific date and time. AgenTel uses these jobs to schedule the automatic creation of statistic reports. SOLUTION Step 1: Install new contact center database Use the agentel database only setup to install a new contact center database on your destination Voxtron Benelux Uilenstraat 155 Sint-Niklaas Belgium Page 1 of 7

2 Step 2: Backup and restore database Take a complete backup from the contact center database on the MSDE server (source database server) to export your existing data and restore the contact center database to the new 2005 (destination database server). Be sure that the databases are not used during the backup and restore process so that the backup will contain all the changes (complete data). After the restore, the database on the destination service will have the same size as the database on the source server. If you want to reduce the size, you must either reduce the source database before you perform the backup, or reduce the destination database after the restore is completed. For detailed information about database shrinking refer to the Creating and Maintaining Databases in books online. Backup the contact center database from the source server Page 2 of 7

3 Restore the backup to the destination database server Page 3 of 7

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5 Step 3: Export and Import jobs Step 3 is optional and should only be executed when you have defined scheduled reports. You have to generate a script file for all the jobs on the source server, and then run this script file on the destination server to import the jobs. 1. Script all the jobs on the source server to export the jobs Page 5 of 7

6 2. Run the script file on the destination server to import the jobs. After you have run the script, the jobs are added under Agent\Jobs Step 4: agentel configuration Contact center service The contact center service uses a system DSN agentel60 to connect to the contact center database. Change the DSN to connect to the destination SQL server and change the user Page 6 of 7

7 credentials. Verify the database settings for the contact center service in the agentel configuration client and change the necessary parameters; name of the DSN (if changed), login name and password. Campaign management Check the <connectionstrings> in the Web.config of the campaign management website and modify the settings according the new connection settings for the destination SQL server. The web.config file can be found in the installation folder of agentel (e.g. C:\Program Files\Voxtron\agenTel60\Websites\CampaignManagement). Fax center Check the <connectionstrings> in the Web.config of the fax center website and modify the settings according the new connection settings for the destination SQL server. The web.config file can be found in the installation folder of agentel (e.g. C:\Program Files\Voxtron\agenTel60\Websites\FaxArchivingWebsite). VPC This topic is only applicable from agentel 6.1 onwards. The virtual port connector service uses a system DSN agentel60 to connect to the VPC database. Change the DSN to connect to the destination SQL server and change the user credentials. Verify the database settings for the virtual port connector service in the agentel configuration client and change the necessary parameters; name of the DSN (if changed), login name and password. Administration center This topic is only applicable from agentel 6.1 onwards. Check the <connectionstrings> in the Web.config of the virtual port connector module in the administration center and modify the settings according the new connection settings for the destination SQL server. The web.config file can be found in the installation folder of the administration center (e.g. C:\Programs Files\Voxtron\Administration Center\Modules\VPC60). REQUIREMENTS 2005 APPLIES TO agentel 6 KEYWORDS database, sql server, contactcenter60, full sql server Page 7 of 7